Brick Shop | TRYP Hotel

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1. RA

   RobinAnnMiller

   Baltimore

   1 review

   vip
   1.0

   1 review

   Dined on August 22, 2021

   overall1food1service1ambience2

   We went at about 815 and there was only 1 or 2 other tables with people. They seated us right away, took our order and brought our drinks. Then the staff was no where to be seen for about 30 minutes. Finally, a waitress come over and tell us the kitchen staff is missing and she doesn’t know where they are. So said she was going to call them. After a while she came back and said she couldn’t find them. I asked if they could accommodate us in the other restaurant in the hotel and she called but they said no. She recommended a Mexican restaurant a few blocks away and we were starving so we went there. After eating there I came back to pick up my car at the hotel valet and they tried to charge me $25 since I didn’t eat at the hotel. He was very rude. I told them that I had tried to eat at the restaurant but they totally screwed up and demanded my car with no fee. He reluctantly complied.

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2. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on July 23, 2021

   overall2food5service2ambience3

   Too quiet, slow service despite only 1/3 of the tables being used and overall experience not great.

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3. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on July 22, 2021

   overall2food4service2ambience2

   We didn’t understand why we needed a reservation because the place was empty. The service was terrible. We are upstairs for an appetizer and drinks then downstairs for jazz and both places our servers were no place to be found despite the resistant being nearly empty. Attractive venue though. These are hotel bars.

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4. S

   Scott

   Pittsburgh

   14 reviews

   vip
   3.0

   14 reviews

   Dined on July 9, 2021

   overall3food3service3ambience3

   Like most restaurants it was badly understaffed but high praise to the one server on staff, who was definitely giving it her all. The food was good, though not great. The space is cool and appropriate for the neighborhood. Hopefully they can overcome the staffing issues and continue to strengthen the menu. Parking is limited, and turning left out of the lot is a modest challenge. We will go again when the occasion arises.

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5. SS

   SeanS

   1 review

   4.0

   1 review

   Dined on July 6, 2021

   overall4food4service3ambience5

   Cool atmosphere and good service. Roof top bar is amazing.

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6. OT

   OpenTable Diner

   Pittsburgh

   12 reviews

   vip
   5.0

   12 reviews

   Dined on July 4, 2021

   overall5food5service5ambience5

   We had an amazing time! We love coming to the tryp. laurel was our server and she was engaging, warm, knowledgeable and she and her coworkers made our night spectacular

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7. DG

   DanielG

   Birmingham

   14 reviews

   3.0

   14 reviews

   Dined on June 27, 2021

   overall3food4service2ambience2

   We got seated at the worst table (thinking that they were closing we didn’t complain). 25 min later we got served water. 5 min later we were asked for drinks, we didn’t have time to ask for food. 20 min later we got the drinks and could ask for food. 30 min later we got our food (after another table that arrived later than us). But we didn’t got all our food. We waited, nobody was coming to even say “how’s your food”. And when they came, 20 min later, we told them about the missing food. It was back at the kitchen (now closed) waiting, almost cold. Horrible service honestly. And we cannot blame the people, there were just two for serving drinks and the tables. We won’t go in the future, that’s for sure. What a silly way of ruining someone’s night.

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8. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on June 5, 2021

   overall5food5service5ambience5

   Since the kids are grown, my gf and I want to try new places to eat in the city. I figured we’d give Brick Shop a try since I’d read about it on Facebook. We had a nice time, and the food was good. We were a little confused by the food names and there wasn’t a large menu, but we just wanted to try whatever sounded good to us. It was all very nice, making reservations was easy, and we had a nice dinner out together. The waitress was very nice also, and attentive despite her also being one of the bartenders (and making some pretty complex cocktails from what we could see). We will be coming back to try other items sometime soon!

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9. P

   Pianist72

   St. Louis

   12 reviews

   4.0

   12 reviews

   Dined on June 3, 2021

   overall4food4service4ambience4

   Didn't eat here, but the drinks were very good. It's a rather noisy place, especially on jazz night, but worth a visit, for sure. The hotel rooftop bar is also really nice.

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10. G

    Gigi

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on June 3, 2021

    overall5food4service3ambience5

    My server seemed to be genuinely disinterested in serving me.

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11. OB

    OliviaB

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on June 3, 2021

    overall5food5service5ambience5

    Great ambiance, love the small plates, had live jazz music playing - all around a wonderful time!

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12. n

    neuroyates

    Pittsburgh

    40 reviews

    vip
    2.0

    40 reviews

    Dined on May 29, 2021

    overall2food2service1ambience2

    Service during our meal was horrible. They did not bring the appetizers that we ordered, and when we alerted our server to this when the entrées arrived they didn’t care. Menu is still limited, and the food is just OK. This is a nice space in a nice hotel, but they have to go along way towards improving this restaurant. At this juncture, I recommend staying away

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13. P

    Pghdiner

    Pittsburgh

    114 reviews

    vip
    5.0

    114 reviews

    Dined on May 27, 2021

    overall5food5service5ambience5

    My son and I had an amazing time at the Brick Shop last night. There is a great energy level there. The wine, beer and drink options were extensive and high quality. The range menu items with a Mediterranean influence was excellent for sharing. Hearing Roger Humphries jazz ensemble was such a treat after a year of no live music. The entire experience was perfect.

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14. OT

    OpenTable Diner

    Pittsburgh

    12 reviews

    vip
    5.0

    12 reviews

    Dined on May 22, 2021

    overall5food5service5ambience5

    We had the best time! Julia our server was amazing and knowledgeable, the food melted in our mouth, and the libations quenched our thirst!

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15. LF

    LaurenF

    Atlantic City

    4 reviews

    3.0

    4 reviews

    Dined on May 12, 2021

    overall3food3service5ambience5

    Only ones there and all the food items we ordered were room temperature. Nothing was warm or hot. Cocktail was good. Service and ambiance good.

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16. EW

    EllyW

    Pittsburgh

    12 reviews

    vip
    5.0

    12 reviews

    Dined on April 23, 2021

    overall5food5service4ambience4

    Great food and a cool young vibe.

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17. SH

    SHP13

    Pittsburgh

    18 reviews

    vip
    3.0

    18 reviews

    Dined on April 20, 2021

    overall3food3service4ambience4

    Fun night as we stumbled on their weekly trivia! Drinks were trying a little too hard and ok and food was ok.

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18. KY

    KevinY

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on April 8, 2021

    overall5food5service4ambience5

    Enjoyed the experience and would recommend to friends and family

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19. LB

    LisaB

    Pittsburgh

    3 reviews

    5.0

    3 reviews

    Dined on April 1, 2021

    overall5food5service5ambience5

    Love the Brick Shop! Great food, drinks, and music!!!

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20. N

    Navera

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined on April 1, 2021

    overall5food5service5ambience5

    Wonderful food, drinks, live jazz and ambiance. Scott the manager was a delight to talk to and kept us entertained. Will definitely be making this my go-to spot this summer.

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21. LS

    LauraS

    Pittsburgh

    2 reviews

    2.0

    2 reviews

    Dined on March 13, 2021

    overall2food2service1ambience2

    The service was extremely slow and frustrating. We were 10 minutes late for our reservation but called down to inform them. Then it took 30 minutes from their before we even had a cocktail let alone any food orders placed. Disappointing situation with parking/valet and lack of communication and alignment from the Tryp team on what was included in our package, too. Did not feel treated like a guest.

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22. OT

    OpenTable Diner

    Pittsburgh

    4 reviews

    5.0

    4 reviews

    Dined on March 11, 2021

    overall5food5service5ambience5

    We went for the jazz night and it was overall an excellent experience. The staff, food, music and ambiance just all around great. We ordered the arancini , poutine and the churros and it was SO good and very filling. We also had the wine flight that was a semi blind tasting which was a fun way of trying the wines. Will definitely be coming back!

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23. RW

    RyanW

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on March 11, 2021

    overall5food4service5ambience5

    Specialty drinks were a delight. Manager took his time to greet us and made us feel special Will definitely be back to try all the other plates we didn't get a chance to.

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24. OT

    OpenTable Diner

    Pittsburgh

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 20, 2021

    overall5food5service5ambience5

    We enjoy the atmosphere and live music. They need to have live music at Over Eden this summer

    Brick Shop | TRYP HotelResponded on February 22, 2021

    Thank you for the review!

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25. JW

    JohannaW

    1 review

    5.0

    1 review

    Dined on February 19, 2021

    overall5food5service5ambience5

    jazz night was so fun! the food was incredible - not to mention the wonderful service we got from Scott and his crew!

    Brick Shop | TRYP HotelResponded on February 22, 2021

    Thank you for taking the time to leave a review, Johanna! We are so pleased to hear you enjoyed your time at Brick Shop.

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26. OT

    OpenTable Diner

    Pittsburgh

    1 review

    1.0

    1 review

    Dined on February 14, 2021

    overall1food1service1ambience4

    We sat down around 9pm on a Saturday. Ordered drinks which took about 20 minutes to show up. Then nobody came by our table for almost an hour. We finally flagged somebody down to put in our food order and they told us the kitchen closed at 10. We explained nobody was servicing our table and the waiter didn't really seem to care. We asked for our check which took another 15 minutes to be brought out and we could see the waiter socializing with his coworkers and not preparing our check. Long story short we never got any food here and the service was by far the worst I've ever experienced in Pittsburgh.

    Brick Shop | TRYP HotelResponded on February 16, 2021

    Hi there! I am so sorry to hear about your negative experience at Brick Shop. This was one of our busiest night due to Valentine's Day. We strive to make every customer experience amazing and we are so sorry to hear that we did not meet those expectations during your visit. I do appologize that you did not get to try our food. We would love to make this situation better for you please contact us at info@tryppittsburgh.co

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27. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on February 14, 2021

    overall2food3service2ambience3

    Very loud with a band playing. To loud for the space. Host was not attentive. Waited 15 minutes for a waiter to come help. He apologized when finally at table. Would not recommend!

    Brick Shop | TRYP HotelResponded on February 16, 2021

    Hi there! We are so sorry to hear your experience at Brick Shop did not live up to your expectations. We appologize for the service issue and the music being too loud, we will figure out a solution to this to make sure this does not happen again. We strive to make each customer experience in our restaurant spectacular. With your visit on Valentine's Weekend please understand this was one of our busiest nights of the year and with the amount of reservations our servers may have been overwelmed.

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28. J

    John

    Pittsburgh

    24 reviews

    vip
    3.0

    24 reviews

    Dined on March 7, 2020

    overall3food3service2ambience3

    This was our second meal here. We ate here when they first opened and while the food was good, the service was not. Figured we would give them a coupe months to work things out. Service during our recent meal wasn't any better though. Long waits, inattentive, and server either forgot to put in part of our order or the kitchen forgot to make some things. Either way, we had to ask about these when they never arrived. Which is also when we were told that they were out of one item. Food was ok, but served lukewarm. We did send one item back because it was pretty bad. Although not terribly busy, they seemed a bit understaffed which probably didn't help. Our server did acknowledge the missteps and comped our sides and desserts, which was much appreciated. Hopefully they get it together.

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29. DM

    DavidM

    Pittsburgh

    1 review

    2.0

    1 review

    Dined on February 23, 2020

    overall2food2service2ambience3

    They were so short staffed that the service was poor. The food was okay but not worth the price.

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30. G

    Guestess

    Yucatán

    20 reviews

    vip
    4.0

    20 reviews

    Dined on February 16, 2020

    overall4food5service5ambience3

    The food was different from what you’ll find in most restaurants with their Eastern European/ Jewish and modern take on the cuisine. We enjoyed our drinks and dinner very much but the noise level made it quite challenging to hold a conversation.

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31. DA

    DorcasA

    Washington DC

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5

    The server was very helpful with suggestions for food and wine, and we loved everything!

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32. AT

    AnnT

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on February 9, 2020

    overall5food5service5ambience4

    Met friends for dinner- was quiet at 7 pm but got louder as more people arrived- that’s my only negative. Staff was very helpful to us in making our selections and provided great service. Highly recommend the Khachapuri- yummy and unusual. Brick chicken , cod and steak entrees were excellent. We enjoyed everything and look forward to nice weather when we can finish the evening with a drink at Over Eden on the rooftop deck!

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33. JR

    JaneR

    New Orleans

    18 reviews

    vip
    4.0

    18 reviews

    Dined on February 2, 2020

    overall4food5service5ambience4

    We had a pleasant dinner at Brick Shop ... attentive service, flexible with the menu ....

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34. OT

    OpenTable Diner

    Philadelphia

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 1, 2020

    overall5food5service5ambience5

    Super yummy food served at the right portion size. I appreciated the careful attention to vegetarian options and the overall uniqueness of the menu construction. Not cheap but certainly not overly prices either. Our server explained how the restaurants aesthetic aligns with the history of the building as a trade school for laying brick, with certainly added to the overall experience. We will definitely be back.

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35. DS

    DS57

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on January 26, 2020

    overall3food4service4ambience2

    The noise level in both the Brick Shop and Overeden were overwhelming. The atmosphere was nice, but it was too loud to talk. The ceilings need sound baffles. Also, the selection of drinks was disappointing. No luck looking for a nice digestif or port for after dinner. The food was very good and service was great.

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36. DL

    DaveL

    Pittsburgh

    5 reviews

    5.0

    5 reviews

    Dined on January 18, 2020

    overall5food5service5ambience5

    The setting was awesome a great repurposed vocational school with menus in drafts person writing style and old spaces laid out on floor Friendly staff in every position Three courses were Wow Wow Wow While this was a restaurant week especially we will be back !

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37. JP

    JohnP

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on January 12, 2020

    overall3food4service2ambience2

    The $10 charge for valet parking was not disclosed on the website and, as a result, was an unpleasant surprise. With all of the competition among restaurants in Pittsburgh, this puts Brick Shop at a disadvantage. That is demonstrated by the fact that, at 8:30pm on a Saturday evening, there were only six diners in the space and by 9:30, there were only two. It's difficult to keep good servers when the tip count is so low on account of no diners. That only compounds the problems, such as the lighted sign of the Rite-Aid across the street shining in through the windows to the below street level restaurant space. That doesn't add much to the atmosphere. With all that said, the food was good. So, management should make some decisions to be able to stay in business. Thank you.

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38. BW

    BarbaraW

    Charleston

    11 reviews

    vip
    4.0

    11 reviews

    Dined on January 1, 2020

    overall4food4service4ambience4

    Enjoyed our New Years Eve dinner. Did not know, however, that it was a $75 prix fixe menu, so we were disappointed that we could not order from the menu (we love the chicken), and felt that it was a little pricey. We were also disappointed that they were out of lemon sorbet.

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39. TF

    TrudyF

    Pittsburgh

    1 review

    5.0

    1 review

    Dined on January 1, 2020

    overall5food5service5ambience5

    Excellent food! Just the right portions! Great service!

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40. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on December 25, 2019

    overall5food5service5ambience5

    Great food, atmosphere and service

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