BJ's Restaurant & Brewhouse - Richmond

I made a reservation through Open Door just to go to a CLOSED restaurant! Open Door needs to ensure customers are not WASTING their time by making reservations to restaurants that have been closed for months! I no longer feel I can trust this app.

They were closed

This is rated a one star only because they are not open. Open Table needs to update their listings.

They weren’t open. Opentable you need to check your site for locations that are closed due to COVID. We miss Bjs! It’s our favorite place

Celebrating my husband’s birthday. Service and food were outstanding.

We had reservations. Had to wait for a table. Food was an hour to get. Food was cold. Food was not done all the way. Bad experience. Manager didn’t care. Won’t go back

Service always slow, but this was worst. 6 people and food came out four different times. Some overcooked, and others cold. Out of two items on menu. Manager comped slowest item.

A circus of mistakes. 2 of 5 meals delivered incorrectly. Condiments requested multiple times never brought to us. Drinks delivered slowly and erratically. Included desert had to be requested 3 times before it was brought - after some in our party had already left. Server never came by to ask if everything was ok - she may have had too many tables.

Anyway - might be a long, long time before our group returns.

This was my second visit within 2 weeks . My guests loved the food. The evening was so enjoyable and affordable . I will be back!

I had been to BJs once before and could not remember why I had not been back. When I returned last week I kind of figured out why. There is nothing impressive about the place. Everything was ok, nothing great. The greeters were friendly. The wait staff was accommodating. The facility was ok (note the bathrooms needed better attention as two stalls were lacking TP.) Yet again nothing stood out to me to make this a regular place to visit.

Good food and service, excellent beer selection, reasonable prices for the food quantity served.

A reliable stop for dinner. Good beer and cocktail choices. Manager is very present. He does a great job.

Good food and service, appreciated the staff alerting us about the special for the evening. Great beer selection.

Use opentable reservations got to restaurant and was told our name was not on the list.

the only thing we found odd was the avacados were hard?

I had a great time and great services
food wash wonderful
customer service is A+

Birthday 👍

The best thing about the meal was thatWednesday, 1:00 PM was perfect timing for a family birthday luncheon. It was so quiet and peaceful for conversation!

Good food and service, seated promptly when we arrived, reservation helpful.

Had a perfect father's day dinner. We were quickly seated. Our server was excellent the Ood was delicious and came out very quickly. We will be back

Our waiter was so thorough and knowledgeable! He gave the best suggestions and answered all of our questions without hesitation. They were quick and prompt with getting us good quality and delicious food. The restaurant wasn’t noisy at all and we could hear all of us talking to each other and able to have a good conversation without yelling to try and hear each other. I highly recommend this restaurant!

Great staff, Great Selection, and fast food to come out

it was for prom and the food was awesome and the server

The food was subpar and had to be returned for correction. The server was mediocre, but the manager did correct my concerns.

The meal and the server were both good,BUT the hostess was rude and short with us. Despite having a reservation she told us she didn’t know when we would be seated. Another party of 5 ahead of us came over and told us she had been rude to them as well. Not a good first expression at all.

Good food, service a bit slow and uninterested, reasonable prices for the meal.

Great food and service. No wait. Had open table reservation noted. Restaurant temp very cold.

The food was excellent but the service was terrible. We had to beg to get our water glasses refilled, we waited forever for our food - waitress only came by once to see how our food was. Tea was never refilled. She would wait on tables around us but for our table of 4 she ignored. We ordered, mix drinks, appetizers, a meal and dessert so it wasn't like we didn't spend enough money. If I going to spend that kind of money for a meal I would have atleast had our water & tea glasses refilled.

Server was nice but messed up my order and for what is always a busy Friday night they were extremely slow.

Beware making a "reservation" on Open Table. All it does is gets you on the call ahead list. Don't call it a reservation unless you intend to seat people at the time of their reservation. I don't like being told it will be an additional 35-40 minute wait when we check in at our reservation time. Many other people made similar comments when checking in for their "reservation."

Only thing to complain about is they don’t take reservations. So using opentable is useless as they only have call ahead. Need to address this.

No reason to make a reservation ! We arrived 10 minutes early and waited 40 minutes to be seated. Food for the 6 of us arrived at 3 different times, 5 minutes apart each, with a side of fries arriving as we finished our meal. No drink refills - had to ask multiple times. Terrible experience.

Ribeye steak was full of fat & gristle and the ribs were tough. Grilled chicken breasts were perfectly cooked and was the sirloin steak.

We were seated at the time of our reservation. Wide variey of food, but rather small portions.

Waited 25 min more after arriving 5 min before reservation time. Barely saw waitress and food took forever. Quinoa bowl had barely any quinoa in it. Salad didn’t come out with all the toppings listed on the menu. Restaurant was freezing. Literally nothing good about this encounter.

They did not know about opentable and looked at me like I was crazy.

The initial service was very bad. I reserved a table at 7:45pm and our party of 5 was not seated until 8:25pm due to the hostesses mix up. They confused us with another party, which had 13 guest. Once they discovered they made a mistake we were immediately taken to our table. No apology from management was provided and no concessions were offered. Luckily we had a great waitress who managed to salvage the night. She was awesome. The hostesses tasked with seating guests were lackluster at best.

New burgers were had by all guests and were surprising very good. Recommended to others. HOWEVER —- they are NOT compatible with Open Table reservations. We made reservations couple hours ahead of time but when arrived they added us to the wait list as though we were walk in customers. Estimated 30 min wait... Not even treated as call ahead customers. I talked with the manager who said that she was sorry but that’s how it worked and wished it was more clear on OpenTable. They can see names from OpenTable but cant connect them to their system. Very disappointing....

A great seating layout. Sound is muffled by seating booths. Service staff was well educated on the extensive menu and a huge draft selection.

Met with relatives for a late lunch, while the food and service was great. It did take a bit to actually get our food.