BJ's Restaurant & Brewhouse - Tallahassee

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Tallahassee de personnes qui y ont mangé. Selon des cotes récentes.

1. J

   Joseph

   West Palm Beach2 commentaires

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   Our reservation was at 7, but we didn’t get to sit till 8:15 because their reservation system does not work correctly and over booked
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu il y a 1 jour

   Thank you for sharing your experience Joseph. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. C

   Crystal

   Tallahassee1 commentaire

   3.0

   Y est allé il y a 3 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   Service and food very slow, somewhat understandable with it being graduation weekend. Received entrees at separate times, nothing was truly hot. Restaurant desperately needs a cleaning, trash everywhere on the floor and seemed it hasn’t been mopped in ages, restrooms not cleanly.
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu il y a 1 jour

   Thank you for sharing your experience Crystal. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. S

   Summer

   Orlando 1 commentaire

   2.0

   Y est allé il y a 3 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 2

   It was graduation weekend so a wait getting there despite having a reservation was expected and fine, they were doing their best considering a ton of people coming in, however the service was horrible. Our drinks took 40 minutes, which our server did not give us a heads up the bar was backed up (which would have been fine if we were just communicated with), I was told my “side of beans” could not be substituted because they came on top (they did not and should have been able to sub it), my grandma was not given a spoon with her soup for 10 minutes, beer was spilled on my grandpa by a server walking by and was not handed a towel or anything to help clean it off his suit, my food arrived incorrect, i was given two options ordering “grilled” or “blackened” and my food arrived fried. Additionally, our drinks were not refilled at any point nor dishes cleared off, despite the time we were sat at our table amounted to over two hours due to delays in getting food. The manager did comp 25% of our bill for the beer being spilled on my grandpa, however nothing was done for the other concerns.
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu aujourd'hui

   I’m sorry to hear about your experience. We appreciate your patience during a busy weekend, but we clearly fell short on service and communication. Your feedback is vital, and we’ll address these issues with our team to ensure better experiences in the future. Thank you for sharing your thoughts.
   

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4. M

   Mindy

   Orlando 1 commentaire

   4.0

   Y est allé il y a 4 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   On a busy day (2 graduations in the town) the host welcomed and provided great hospitality. Waiter was prompt once we were seated, from ordering to checking out, he ensured we were taken care of. Food was delicious, hands down very good service. Keep up the good work!
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu aujourd'hui

   Thanks for the wonderful feedback, Mindy! We're thrilled to hear you enjoyed the hospitality and service, especially on such a busy day. Your kind words motivate us to keep raising the bar. We look forward to welcoming you back for more delicious meals!
   

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5. L

   Lillian

   Orlando 1 commentaire

   3.0

   Y est allé il y a 4 jours

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   We’ve been here before while visiting our daughter in college and we’ve had really good service, but that was not the case today. Some of the food was overcooked, service was slow and inattentive. It’s not likely I’d pay another $200 for this kind of food and service.
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu aujourd'hui

   Lillian, thank you for sharing your experience. We're sorry to hear that your recent visit didn't meet your expectations. We appreciate your feedback and will address these issues with our team to improve our service and food quality. We hope you’ll consider giving us another chance in the future.
   

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6. R

   Robin

   Tampa 5 commentaires

   2.0

   Y est allé il y a 6 jours

   1. Cote globale 2
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   It was extremely slow to get our food out and one of my party ordered the grilled veggies and thought she would get a salad bowl amount, but it was way smaller than that and she was the last one to get served. Our server was AWESOME though!
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu il y a 5 jours

   Thank you for sharing your experience Robin. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Ce commentaire est-il utile?

7. J

   Jamila

   Tallahassee5 commentaires

   4.0

   Y est allé le 9 mars 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   I decided to give BJ’s another try today with my friend and made a reservation for 5:30 PM. As soon as I arrived, I requested Nina because she was the highlight of my last visit. At first, I was disappointed when one hostess told me her section was full and I couldn’t have her. However, after my obvious look of displeasure, the second hostess accommodated me by seating us near her section so she could still take care of our table. Once again, Nina was absolutely amazing—attentive, on point, and truly the best part of the experience. She has a wonderful personality, a great attitude, and an incredible ability to anticipate customer needs. She checks in at just the right moments without being intrusive, making the entire dining experience enjoyable. If you're at BJ’s Tallahassee, do yourself a favor and ask for Nina. She’s hands down the best server there!
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu le 11 mars 2025

   Thanks for sharing your experience, Jamila! We're thrilled to hear that Nina made your visit memorable. We appreciate your understanding with the seating situation and are glad you enjoyed your time with us. Looking forward to welcoming you and your friends back soon!
   

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8. J

   Jamila

   Tallahassee5 commentaires

   2.0

   Y est allé le 16 février 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 5
   4. Ambiance 5

   recently dined at BJ’s with a group of friends and had a mixed experience. The highlight of our visit was our amazing server, Nina. She was attentive, kind, and truly the best part of our evening. If I ever come back, it would be because of her exceptional service. Unfortunately, the rest of the experience left much to be desired. I originally had a reservation for four and later tried to add a second for my son and his friend. Since I couldn’t modify it over the phone they had to wait upon arrival. Despite multiple empty two-top tables being available, we were told they’d have to wait 45 minutes to an hour. Nina, going above and beyond, offered to serve them at a nearby empty table, but management refused. The manager stated that servers could only have four tables at a time, even though Nina was willing and able to accommodate them. This policy seemed unnecessary, and the hostess was also quite rude—when the rest of our party arrived, she didn’t seat them but instead told them to find us on their own. The food and drinks were disappointing as well. The portions for the chip and dip trio were very small, and when I asked for a little extra sauce, I was told I had to place an entirely new order. One of our dips, the spicy queso, arrived cold, and when it was sent back, the kitchen simply microwaved it—burning half of it in the process and returning even less than what we originally had. Our drinks were also a letdown. We ordered the Lucky Ducky, expecting the cute pink drink with garnishes shown in the menu photo, but what arrived was a blue drink in a plastic tub, missing the duck and garnishes. We weren’t informed of the change until after the drinks arrived, at which point we learned they were out of the pink coloring. Overall, while Nina was fantastic, the lack of hospitality from management, the hostess, and the kitchen staff really put a damper on the evening. I wouldn’t recommend this location based on the food and drinks, but if I could guarantee Nina as
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu le 17 février 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tallahassee restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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9. D

   Dave

   Orlando 1 commentaire

   2.0

   Y est allé le 14 février 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 4

   The kitchen was horrible. We visit BJ’s several times each year. This was by far the worst. Food took forever to get out.
   

   BJ's Restaurant & Brewhouse - TallahasseeA répondu le 17 février 2025

   Hi Dave. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. G

    Gary

    Tallahassee1 commentaire

    1.0

    Y est allé le 9 février 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    We had a reservation for 6PM and was seated in about 5 minutes. We waited for over 20 minutes after watching and listening to several waitresses who couldn't decide who was the waiter for our table. When we finally were waited on, the waiter said that the valentine special that they had ran out of the special. Since we had very poor serve, my wife and I left. Before leaving I spoke to the manager who couldn't have care less. Will never go back to this b j restaurant.
    

    BJ's Restaurant & Brewhouse - TallahasseeA répondu le 11 février 2025

    Thanks for this feedback, Gary. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Tallahassee restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
    

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