BJ's Restaurant & Brewhouse - Tuttle Crossing

BJ's Restaurant & Brewhouse - Tuttle Crossing reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mark

   Columbus1 review

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ribs were cooked just right. Service was wonderful. We were able to talk to each other without shouting over the others. The atmosphere was warm and inviting. It was just the right place to celebrate our daughter’s graduation day. We will be back more often!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 7 days ago

   Mark, we’re thrilled to hear you enjoyed your experience! Celebrating such a special occasion with us means a lot. We look forward to welcoming you back for more memorable moments. Congratulations to your daughter!
   

   Is this helpful?

2. A

   Allie

   Columbus1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waited 20 minutes when we had a reservation to be seated at a table that was meant for 7 people and we fit 9 in. No point in having a reservation if they don’t actually reserve a table for you!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on May 15, 2025

   Allie, we sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating this must have been and appreciate your feedback. We’re committed to improving our service and ensuring a better experience for all our guests in the future. Thank you for sharing your thoughts.
   

   Is this helpful?

3. D

   Darla VIP

   Dallas4 reviews

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our service was terrible. Took an hour for appetizers. We had to ask for everything, water, flatware, and when the food would come. Issues happen sometimes but the server should let you know that there is an issue.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on May 12, 2025

   Thank you for bringing this to our attention, Darla. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

   Is this helpful?

4. M

   Milly

   Columbus1 review

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food wasn’t well cooked. Our server did not offer anything or ask if we needed to an alternative meal, he just took the whole plate back tot he kitchen. I paid for a meal I didn’t eat.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on May 12, 2025

   Sorry, Milly. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Tuttle Crossing restaurant.
   

   Is this helpful?

5. D

   Debbie

   Columbus1 review

   3.0

   Dined on May 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our reserved table was 45 minutes late. The waiter forgot parts of several orders. The pazookies were overcooked.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on May 9, 2025

   Hi Debbie, we truly appreciate your feedback and apologize for the delays and order mix-ups. Your experience doesn’t reflect our usual standards. We're committed to improving and hope to provide you with a much better visit next time. Thank you for sharing your thoughts with us!
   

   Is this helpful?

6. C

   Carrie

   Columbus1 review

   2.0

   Dined on May 3, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   At 5:30, the restaurant was out of their Saturday special. Also out of the beer we ordered and the margarita was so icy it didn't have any flavor. I ordered onions and mushrooms, never got them. Just can't understand how you ran out of prime rib in the hour and a half that it was available. Did you only cook one toast?
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on May 5, 2025

   Thank you for sharing your experience Carrie. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

7. K

   Kathryn VIP

   Columbus34 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cody is an excellent server. He was friendly, attentive and efficient.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on April 28, 2025

   Thank you, Kathryn! We're thrilled to hear about your great experience with Cody. Our team works hard to provide excellent service, and it's wonderful to know he made a positive impact during your visit. Hope to see you again soon!
   

   Is this helpful?

8. M

   Marla

   Columbus10 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and a nice atmosphere. A great place to gather with friends.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on April 7, 2025

   Marla, thank you for your wonderful feedback! We're thrilled to hear you enjoy our food and atmosphere. Creating a great space for friends to gather is exactly what we aim for. We look forward to welcoming you back soon!
   

   Is this helpful?

9. M

   Mandy VIP

   Columbus1 review

   2.0

   Dined on March 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The kitchen is extremely slow and the wait staff could be more attentive.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on March 16, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   1 person found this helpful

10. OT

    OpenTable Diner

    Columbus1 review

    5.0

    Dined on March 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was great! The food was excellent. The service was great! We will be back!
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on March 13, 2025

    We're thrilled to hear you enjoyed the food and service. We can’t wait to welcome you back for another great experience!
    

    Is this helpful?