Bice at The Loews Portofino Bay Hotel

Excelent restaurant we love it!! Food was great service was amazing and ambience was beautiful highly recommended.

Fantastic food and service.

We went while staying at Universal for the weekend for my daughters 21st birthday and it was excellent. We sat on the patio and between the ambiance, opera singing below from a show (we just happened to be there at the right time), the food, etc it was simply a beautiful evening. Will go again but only for special occasions as it is pricey.

FABULOUS!!!

Excellent food!

Visited this Restaurant many times before but i guess it was just an off night. The server was off (seemed that he was doing us a favor serving us) even though there was only a few tables occupied in the restaurant. The crab and shrimp pasta with lobster sauce was way below the standards of this restaurant. Usually the pasta is very good but with this dish the center filling was cool and it seemed like they just got lazy and poured lobster bisque soup over it. Not well conceived. On the other hand their signature dish ( Veal Shank Osso Bucco was good. Again usually a very good restaurant but it must have been one of those days... I will try it again.

Food and service was amazing & the prices were not too bad at all for the over the top flavor of the food

Very disappointing evening. We made reservations for and expected a quiet piano atmosphere. Piano and pianist were present; excellent music. Three tables had very young children. Dinner at 8 expected peaceful leisurely dinner. Not close. Children were unruly, loud and full of tantrums! One in high chair screamed and yelled for over 45 minutes. Threw at least 3 dishes and numerous silverware on the floor during her loud tantrums. Staff was so diverted by these three tables other diners were left for long spaces of time without service. On leaving I expressed that since the restaurant had 2 additional dining rooms set and ready to be used management may consider at such an elegant restaurant to separate families with small children from other diners. Suggestion was met with indifference and a lame excuse of “yes it was a noisy night.

The food was absolutely fantastic. I would recommend a little bit closer attention to service. Waiter took some time to inquire about our order and didn’t offer dessert or coffee but brought the bill instead - lost sale opportunity. He did go above and beyond by bringing a complimentary dessert for our anniversary. The carrot cake was dry and would not recommend ordering.

Outstanding service by our waiter Tommasso..

Very Expensive for food quality and quantity. Food is good not memorable.

Recommended

Manager was rude to me when I asked about the dinning area temperature, food was middle of road for price, plate presentation was lack luster as well. Overall was very disappointed and should have saved my money for Mama Della's.

Excellent food and service. Manager and his team are amazing!

Great service and awesome food!

This was our second visit to BICE during our recent stay at Portofino! We love this restaurant. The food is terrific and the servers are so pleasant and courteous and efficient in their work! We love to come to the Orlando area just to be able to have dinner at BICE! We will be back as soon as we can!

Very nice restaurant, nice place and good food. Good for kids as it is an Italian restaurant. Nice view.

We had a great New Years Eve dinner at Bice. The service was amazing and the view from the outside terrace made us feel like we were in Italy. It’s definitely on our list for a repeat visit at some point.

Best meal we had during our vacation. Really good food and awesome service.

Great service and pretty restaurant

I’m not sure what you’re looking for. The hostess who sat us was quite rude. We had to wait to be at knowledged by our waiter, and when we finally were acknowledge we placed our drink orders. He then came back and took our food orders and our salads and appetizers were out before our cocktails had come. This kind of set the pace for the entire meal. The restaurant, though not full, was very loud and the noise level made it a better choice to dine with friends or family then it was for a date.

They made us feel special. This is a very classy place. I enjoyed that it was not crowded and I could speak with my co diners.

amazing food and service

BICE is one of our favorite restaurants! Whenever we are in the Orlando area we make sure to visit this restaurant! We even ate there twice this visit! The food is terrific and the service is wonderful! We will be back...for sure!

Out best meal at universal! I would recommend this for a special occasion. A little pricey but worth it for a great meal.

As always wonderful food, wine and service. We had a great time

To whom it may concern,


We have always stayed at your hotel and this year we waited and you were booked for the Holiday so we stayed at Royal Pacific .
I still wanted to have dinner at Bice because we love your hotel! But our exsperiance was awful.. our waiter took forever to bring our drinks and we all felt like he didn’t even care to wait on us. This was Christmas and it was supposed to be special and it was far from it! Also the food was not good at all ! At this point we just wanted to be done!!! I think you need to have a meeting with you employees how to serve their customers.

Sincerely , Barb Cebulski

TOP NOTCH FOOD AND SERVICE. THE WAITER WAS EXCELLENT AND OUR FOOD WAS NOT RUSHED AND IT WAS A VERY PLEASANT DINNING EXPERIENCE. SOME OF THE BEST SERVICE WE HAD IN A LONG TIME INCLUDING OTHER RESTAURANTS OF SIMILAR PRICING. FOOD QUALITY WAS SUPERB AS WELL.

Food not great at all

Wonderful food and service! Thank you Bice Testaurant at Portofino Resort. We dined inside with a lake view, and went on the Romantic terrace for dessert. Maître D so accommodating. Fined on Christmas Eve. It was Beautiful!

Very nice food, pretty view, exceptional service. Only problem we had...outside heaters weren’t working, and we had to move inside.

Our waiter was very professional but I constantly felt like I needed to get his attention to get something. Maybe he had too many tables that night. He was super friendly and very knowledgeable. I will be back.

Great food, service, wine and cocktails. We loved it

Great food and service!

I have been at The Bice in Universal Studios Orlando several times and all I can say is that every time my family and I enjoy the excellent food and outstanding service from all personnel, is so nice how remember our name, the wine and the food we like. They make us feeling so specials ! Our server Stefano De Stefani is the best server we have had at any restaurant ever. We want to say thanks also to Mario always so nice. Thanks and we hope to see them soon again. Thanks again.

Great from beginning to end!Loved everything!Service was impeccable

I have been at The Bice in Universal Studios Orlando several times and all I can say is that every time my family and I enjoy the excellent food and outstanding service from all personnel, is so nice how remember our name, the wine and the food we like. They make us feeling so specials ! Our server Stefano De Stefani is the best server we have had at any restaurant ever. We want to say thanks also to Mario always so nice. Thanks and we hope to see them soon again. Thanks again.

This is a rather expensive restaurant with arguably inedible food. Do not eat here, big chains are safer.

Had two kids (6 and 11) that LOVED the kids menu. Steak and truffle potatoes were amazing!

Fantastic from start to finish!