Bertucci's - West Roxbury

4.6
41 Reviews
$30 and under
Italian
Craving unique brick oven Italian food at its freshest in West Roxbury, MA? Reserve your table at Bertucci’s today to experience delicious food made by hand daily and fire-cooked until intense flavor is locked in. Our scratch-made dough, tomatoes grown exclusively for Bertucci’s and roasted small-batch vegetables are fresh all day, every day. Whether it’s our signature pizza, mouthwatering pasta creations or even a sweet dessert, we create magic within our brick oven that’s the heart of each Bertucci’s location. Located in the heart of West Roxbury and minutes from Dedham Mall and the Showcase SuperLux, Bertucci’s features not only our signature pizza and calzones, but also delectable vegetarian and gluten-free options. So, whether you’re looking for a relaxing or romantic meal, everyday dining or special celebrations for groups, Bertucci’s has a table ready for you. Can’t join us at our table? Call ahead or order online for 2Go or delivery. Catering also available.
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What 41 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.6
service
4.1
ambience
4.5
value
Noise · Moderate
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B
vipBetsy
Cincinnati
2 reviews
Dined on August 3, 2021
Overall5food5service5ambience5

Very good food and recommendation from bartender.

Bertucci's - West Roxbury
Responded on August 8, 2021

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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S
Sheila
New England
5 reviews
Dined on April 24, 2021
Overall3food4service2ambience4

We were seated per our call-ahead time.
The waitress showed up and took our order; OK. Within a reasonable time, the food came. After about 15 minutes, my friend wanted something; however, the waitress was nowhere to be seen. She went inside and found the waitress. This situation was repeated - needed to go find the waitress again.

To say the least, the service was compromised. My lasagna was not good: the restaurant has changed its way of preparing this dish - not for the better. My friend had chicken piccata, which was good. It was somewhat heartening that we had the flimsy 20% off coupon.

Bertucci's - West Roxbury
Responded on April 29, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

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R
vipRich
New England
24 reviews
Dined on January 14, 2021
Overall4food4service4ambience4

Food was good for a nice random dinner spot. Service was very friendly, and parking very easy.

OT
vipOpenTable Diner
New England
11 reviews
Dined on December 19, 2020
Overall2food3service2ambience1

We used to like this restaurant, but it's not the same. The food quality has diminished, and they were "out" of the first three things we ordered. (How can an Italian restaurant be out of meatballs AND lasagna at 7pm?) The staff blamed the virus and heavy takeout orders. We think it's just poor supply management as one of the waitstaff let slip that this happens often and we should come earlier.

We received gift certificates recently from friends. So we'll have to return for another try to see if things improve.

M
vipMikeys23
New England
186 reviews
Dined on December 10, 2020
Overall3food3service3ambience3

Always easy in and out. Food decent. Server was good, but could have used some help. Overall was fine

Bertucci's - West Roxbury
Responded on December 15, 2020

We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

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OT
vipOpenTable Diner
New England
1 review
Dined on November 14, 2020
Overall1food1service1ambience1

Showed up for my 8:30 reservation and was told that they had closed early with no phone call to let me know. Understand if business isn’t there you may have to close early but a heads up would have been nice.

Bertucci's - West Roxbury
Responded on November 20, 2020

We're very sorry to hear you were not able to dine with us and appreciate you bringing this to our attention. We will be sure to address this with the management team and do our best to make this an isolated experience.

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MI
vipMICHAELG
New England
6 reviews
Dined on October 4, 2020
Overall4food4service5ambience3

Decent Italian food at a reasonable price. Good COVID-19 precautions

Bertucci's - West Roxbury
Responded on October 8, 2020

Thank you Michael. We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

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OT
vipOpenTable Diner
New England
20 reviews
Dined on September 9, 2020
Overall5food5service5ambience5

The kids love it here and the staff is beyond kind!

CP
vipColleenP
New England
82 reviews
Dined on August 5, 2020
Overall3food2service2ambience3

Unfortunately this was not a great meal at Bertucci’s. Food has really gone downhill over the past few months. My order was wrong and I waited a long while until it was served to me cold. I use to look forward to eating here but not anymore. Hope they figure it out before they lose more customers like me.

OT
vipOpenTable Diner
New England
12 reviews
Dined on July 11, 2020
Overall4food4service5ambience1

It was lonely on a Saturday night, outdoors on the lovely patio (with plenty of social distancing). As always, the food was great!

MG
MelissaG
1 review
Dined on June 19, 2020
Overall5food5service5ambience5

Super quick service!
First time back to restaurant in 3 months!!

M
vipMikeys23
New England
186 reviews
Dined on June 18, 2020
Overall3food3service3ambience3

Was outdoor only when we were there. Food and service fine. Easy and and out

DC
DanielC
New England
2 reviews
Dined on June 13, 2020
Overall1food1service1ambience1

They didn't honor the reservation. You should follow up with the Manager who thought it was messing up his system. We drove 45 minutes to go to this restaurant and to find out we weren't getting any service.
Wouldn't recommend this location. They shouldn't be on open table.

l
viplsss
New England
75 reviews
Dined on June 13, 2020
Overall4food5service5ambience4

So excited to be eating out again!!! The service was warm and friendly - the food was super - we tried new things just for the fun of it. Love love LOVE Shrimp Rossini so much that I even remembered the name, so there!

EM
EthanM
New England
7 reviews
Dined on June 12, 2020
Overall1food1service1ambience1

I made a reservation through OpenTable, and upon arrival - the host said "Sorry, we're not honoring OpenTable reservations, but I can put you on the waiting list." So I was added to the 30 minute waiting list. Then after 30 minutes, the host again declined to honor the reservation he had taken just 30 minutes earlier. Pretty amazing for two reservations to be reneged in one evening, but it happened here!

B
vipBuffy
New England
10 reviews
Dined on January 26, 2020
Overall4food4service4ambience3

Our server was very good! She was patient and accommodating.
Thank yoiu

Bertucci's - West Roxbury
Responded on January 30, 2020

We appreciate you sharing such wonderful feedback about your visit! We look forward to serving you again soon!

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B
vipBuffy
New England
10 reviews
Dined on November 1, 2019
Overall4food4service4ambience3

We go there often… food is generally very good and service quite nice.
A suggestion: Sometimes there is a bit of confusion at the front in terms of reservations and seating requests. Maybe pay a little bit more attention to what's in the reservation book.
Overall a great neighborhood spot!

Bertucci's - West Roxbury
Responded on November 5, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences. Thank you!

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OT
vipOpenTable Diner
New England
12 reviews
Dined on October 19, 2019
Overall4food5service2ambience3

The food is simply delicious. We've never had anything less than excellent in the food category. However, the service continues to deteriorate. Our waiter was friendly enough, but we essentially had to ask for everything 2-3 times before we received it at the table. To top it all off, the bill was also incorrect, overcharging us about $6.50. The poor service really detracts from the overall "experience" of going out to eat.

Bertucci's - West Roxbury
Responded on October 22, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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OT
OpenTable Diner
New England
5 reviews
Dined on September 20, 2019
Overall1food4service3ambience4

They would not honor the points I redeemed on open table.

K
Keeke
New England
13 reviews
Dined on September 7, 2019
Overall5food4service5ambience5

Our host Ronni and server Sarah was awesome. I think the green peppers were too large in the sausage pasta. Should have been thinner strips to make it more palatable. It wasn’t plated well.

Bertucci's - West Roxbury
Responded on September 9, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

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d
vipdavescat
New England
78 reviews
Dined on August 16, 2019
Overall3food4service2ambience3

Food is consistently good, with gluten free options. However, service was extrememly slow at our last visit. We were eating light and quickly en route to a weekend getaway, so ordered just antipasto and salad, which was not served for 20-30 minutes! I could see the two plates on the countr by the kitchen, but our server was mainly in the outdoor part of the restaurant, and we could not get her attention. Hopefully this was an outlier of staffing or a particular employee.

Bertucci's - West Roxbury
Responded on August 20, 2019

Dave, our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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R
Rebecca
1 review
Dined on May 12, 2019
Overall5food5service5ambience5

have eaten here many times - always fresh and delicious. restaurant is great and so are servers. best meat sauce around.

OT
OpenTable Diner
New England
2 reviews
Dined on May 12, 2019
Overall4food4service4ambience4

The food took a while to arrive and the after meal lattes took forever.

J
Jodi
New England
1 review
Dined on May 12, 2019
Overall4food3service4ambience4

I am a big fan of Bertucci’s, made a reservation for 7 on Mother’s Day, everything was great, but I ordered Chicken Piccata and got Chicken parm.

F
vipFoodie
New England
20 reviews
Dined on May 12, 2019
Overall5food5service5ambience5

Excellent service by Jada, she was very friendly and efficient

OT
vipOpenTable Diner
New England
12 reviews
Dined on April 6, 2019
Overall5food5service5ambience4

Liz, our waitress was great! The pizza and the lasagna were delicious. We're definitely going back regularly!

OT
vipOpenTable Diner
New England
20 reviews
Dined on March 31, 2019
Overall5food5service5ambience5

The service was exceptional! The hostess was so nice. Then our waitress was just amazing. She was training another server and both did such a good job. The food was excellent and all was so pleasant.

DU
DUCHESSE
New England
6 reviews
Dined on February 27, 2019
Overall2food3service1ambience3

We were seated 45mins late. Waitress was rude, no customer service oriented at all. We are not coming back.

JC
JenC1
New England
2 reviews
Dined on February 16, 2019
Overall5food4service5ambience3

The service was amazing. My two boys and their best friend all ages 11-12 were dining with my mom and myself. The waiter was amazing. Speaking to them and making them feel special and Making them
Laugh. Thank you!!!

d
vipdavescat
New England
78 reviews
Dined on February 15, 2019
Overall4food4service4ambience3

We go here often. The 3 course valentine dinner for 2 was a nice option, and hubbie got his gluten free.

OT
OpenTable Diner
New England
2 reviews
Dined on February 14, 2019
Overall3food3service3ambience2

Good for casual dinner. Need more severs for a busy Valentine evening. Food was nothing special.

OT
vipOpenTable Diner
New England
5 reviews
Dined on January 20, 2019
Overall5food5service5ambience5

Everything was nice as always

s
vipshelahd
New England
96 reviews
Dined on January 13, 2019
Overall5food5service5ambience5

So glad to see the Bertucci Restaurants on Open Table. Food has always been great with good service and excellent managers who go over and above what is required.

OT
vipOpenTable Diner
New England
5 reviews
Dined on January 12, 2019
Overall5food5service5ambience5

Thanks! Everything was just fine!

CR
CharlesR
New England
28 reviews
Dined on December 6, 2018
Overall5food5service5ambience5

The pizza is always good and the rolls are great with the dipping sauce.

j
joanneh
New England
9 reviews
Dined on November 10, 2018
Overall2food4service1ambience3

First of all, I must say that I like Bertucci's and have been to several locations many times. I rated all but the service on other visits I have had at this location. I like the casual atmosphere and especially, the food, which is much better than other standard pizza chains. Last Saturday, I went to the West Roxbury location with a 6:00 Open Table reservation. I was met by two gentlemen at the reception desk who informed me in an offhand manner that the kitchen was backed up and it would be at least an hour before I could even be seated. I was incredulous, given my reservation, but the place was packed and I did not want to wait around with no clear promise of a designated wait time. I left and was surprised that the staff offered little sympathy or understanding. Very unprofessional and disappointing.

EJ
vipElizabethandJustin
New England
8 reviews
Dined on November 3, 2018
Overall2food2service1ambience3

Our server seemed very distracted and everything took forever. Our entrees were cold as they clearly were waiting for our sons kids pizza, which came out piping hot . Really disappointed.

DO
DanielO
New England
7 reviews
Dined on October 28, 2018
Overall3food3service3ambience3

good family value- nice to know that the restaurant chain does not have any nuts on their menu or at any of their locations as we have that allergy in our party.

d
vipdavescat
New England
78 reviews
Dined on September 14, 2018
Overall3food4service3ambience3

The new options for gluten free pizza and flatbread are very tasty. They also now have wine flights, a nice option.

OT
OpenTable Diner
New England
8 reviews
Dined on August 11, 2018
Overall5food5service5ambience5

Best pizza ever!

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FAQs

Bertucci's - West Roxbury does offer delivery in partnership with Postmates. Bertucci's - West Roxbury also offers takeout which you can order by calling the restaurant at (617) 327-0898.

Bertucci's - West Roxbury is rated 4.6 stars by 41 OpenTable diners.

Bertucci's - West Roxbury does offer gift cards which you can purchase here https://www.bertuccis.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.