My husand & I are 'regulars' at Bertucci's in Waltham. We mostly go for lunch and order 2 menuccis which come with salad and their signature rolls. One of us get the sporkie and the other orders the pepperoni. While these are tasty and not burnt around the edges like some other restaurants, my only 'complaint' (and I use the word very loosely) is that the toppings could be a bit more generous. It would be nice to have more than 1 item on each of the cut sections and more evenly distributed. With that said, the service is always good and we eat in the larger dining area which is brightly lit with natural sunlight from the wall of windows. It's one of our favorite spots for lunch.

My husband and I both ordered the chicken parm for lunch. While their chicken was perfectly presented, the pasta lacked any flavor. There was no sauce; instead, it was just chunks of tomato and runny juice from it. The rolls are always delicious and the salad was fresh and tasty. While the meal was appropriately priced at $12.49, the sodas are severely overpriced at $3.49.

My husband ordered the mozzarella frittas which were flattened and tasteless (I actually thought they were squares of chicken parm at first); and the chicken wings were 'mushy' without any coating whatsoever and bland. All this for $12.99. Complete waste of money! On a more positive note, the menucci's are always good as is the salad that comes with it. But beware of the cost of a soda: $3.25! Unless you're going to have at least 3 refills, it's highway robbery. But I'll end by saying that our waiter was terrific--pleasant and efficient and we tipped him more than 20% because there were so few people dining indoors (and there's no reason not to!). I'm going to say, "Yes" that I would recommend Bertucci's Waltham to a friend, but DO NOT order the sampler appetizer!

During Covid. What can we expect?
The server was great, i was only there for quick lunch and ordered a bowl of soup. It all was fine.

Always consistently good.

My husband and I often dine at Bertucci's for lunch. We always order the menucci's, which come with salad and rolls. The salad is a generous portion and the rolls, when dipped in the oil & seasoning blend, are tasty. We always have the pepperoni flatbread pizza, but it's not always delivered with the same generous (?) portion of meat. Once, I had to return it and ask for more because some sections were severely lacking in pepperoni. We prefer when the menucci is flat and not so 'doughy' as we had this visit. Our 2nd selection was the veggie menucci and, although it was tasty, the vegetables weren't evenly distributed and left some 'emptiness' in sections. With these 2 lunches and 1 soft drink, the bill came to $30 which included our 20% tip. Somewhat reasonable for lunch. We will continue to come back as we do enjoy these lunches.

Did a great job with all the Covid-19 guidelines. We really enjoyed our meals.

My husband & I have lunch at Bertucci's in Waltham frequently. Most of the time, we order from the lunch menu. I ordered the pepperoni menucci (which comes with a salad and rolls) and my husband had a sandwich and salad. I asked our server is she could please mention to the chef to be 'generous' with the pepperoni (as it's been a bit on the scarce side sometimes) and it came out great! The salad is plentiful, as are the rolls. With the Coronavirus upon it, the restaurant wasn't full as it usually is for lunch, but the staff was still very friendly and helpful. We will continue to enjoy this establishment. Oh, and they started a rewards program (something I suggested a long time ago. Sorry I missed all of those rewards!)

My only issue was having to wait about 20 minutes for a table, even with a reservation. Once seated, everything was fine.

We all enjoyed our meals, especially the risotto and chicken Parmesan. Rolls were also hot and delicious. Our server was great! Nice that we could make a reservation since it was busy on Saturday night.

food was wrong, burnt cookie dessert, waitress could care less that we didnt eat any of our food.

Thank you :)

Glad to see that they participate with Open Table which makes reserving a table very easy. Our service was friendly and are waitress was very attentive. Food quality was excellent and quick. Altogether a very pleasant meal.

Should have left right after we walked in the door. Manager and Assistant Manager were unkept, and just plain sloppy looking at the front door. It was obvious that we would be the last table of the night as the restaurant was mot busy and we were taken to closest table to door.

Soup was tasteless, salad was okay, two pizzas were horrible. We watched the server apply the prosciutto to one of our pizzas in plain site of us. No gloves, pulling the meat apart and dropping on the pie, wipes his hands on his pants and picks up pizza to deliver. Oh, and before he started preparing the pizza he was washing tables. That pie was untouched.

Final straw was when my Son was watching the cook (open kitchen). Don’t know what he saw but he dropped his pizza and said ‘I’m done and everyone else should be too.’

Would never come back but thank you for reconfirming why we do not select chain restaurants to eat at. Absolutely disgusting and never worth the money you leave on the table.

Servers were non existent

Just atrociously slow service. Food came out way late and not together. Drinks we asked for not brought over. One party member was so disgusted she didn’t want to eat her meal simply out of frustration.

Took over 7 minutes to seat us...

Very convenient, just off of Route 128. Great wait staff. Nice variety of food.

Seated at right time but they didn't acknowledge reservation. Took forever to have drinks and food served. We were there for over 2 hours and it wasn't by choice, the service was so slow. The waitress was nice but had to ask for the bill and then had to hand to to her after she passed table multiple times. When we pointed out that a meal wasn't as described we were told we were mistaken.

Seated 20 minutes past our reservation time. Servers were flustered all night. Polite but slow. Food was excellent as usual.

A terrible experience—we were seated for 20 minutes and no one served us. We complained and still no response. We finally just got up and left and I don’t think they noticed.
I’m not blaming the servers, but I do blame management! What a disaster!!!!!

Great restaurant for a large group. The food was just ok but the service was very good and the staff was very friendly.

Made a reservation, but when we arrived the unfriendly staff acted as if they didn’t have a reservation for us. They then acknowledged our reservation but said they had no tables and we would be the next seated. After waiting 10 minutes with no updates we inquired and were told we wouldn’t be seated for 40 minutes (50 minutes after our reservation time). I love bertuccis but I’m done with this location.

It was great as always! Thanks :)

Waitress nice, but had a hard time getting her attention even though restaurant wasn't too busy.

We were seated immediately but it took 20 minutes to get water, 40 minutes to get bread, and 1hr to get our food. The food was overcooked, and just not good.

The food was delicious, the service excellent and the prices are very reasonable!

It took well over an hour to get our food. We ordered simple pasta dishes and a pizza so it was confusing as to why it took so long. Our waiter was friendly, it was just that the wait for our food was kind of a drag and did not make for the best experience.

Went with a large group and they handled it well. Service was fast and food was great.

We used the Bundle of 4 Special for $49.95 but nobody at the restaurant knew what that was. They had to google the offer so marketing did a bad job of informing the restaurants about the special. I had to explain what it was. After all the confusion, everything went just fine and the food was delicious. Initially we waited a long time for service as there was some confusion as to who our server was. We waited 15 minutes for drinks which came after our salads but before we had silverware. The first 20 minutes of our experience was annoying but after everything was straightened out the service and the food was excellent!!

The service was excellent and the food was delicious. Our whole party agreed.

Six of us for dinner. Service was awful. Waited a long time for drinks, asked for water, after45minutes, I had to get up and ask again for water. My pizza came out wrong, they did make another for me to take home, but all in all I wouldn’t go back. The service was painfully slow. I’ve eaten at many Bertucci’s restaurants in MA...never had experience like this.

It was meh. My colleague and I got the same meal, the chicken broccoli ziti. Neither of us really liked it. It wasn't very good. Others enjoyed their meal. Service was good. Maybe just that particular dish. I have had good meals here other times, but just not this time

The salads that we had ordered for lunch were spicy. This was not expected by the description on the menu.

The food was fine for something quick while traveling. The quality of food was not as remembered from years ago. The pizza was fair and parts of the antipasto lacked flavor and presentation. It was not a horrible experience, we just wouldn’t rush back or include it as a top choice in the future. In addition, they were slow to report opentable points and we had to write in to inquire. Eventually the points were awarded

I went to bertuccis at the reserved time of 7:00. Only for them to tell me I did not have a reservation and could wait 30 minutes if I wanted a table. Staff was rude and I was told I would need to contact open table with the problem

Service problems made an otherwise fine meal a disappointment. We actually had to collar our server as he avoided contact so we could place our order ... 20 minutes after drinks arrived. Food on the table 45 mins after seating. Makes for an anxious meal.

Food is good. Business chat clearly audible from next table.

Seems like the restaurant is still struggling.