Bertucci's - Waltham

3.8
37 Reviews
$30 and under
Italian
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Waltham MA, in the plaza off of I-95, next to Green Papaya.
avatar copy

Private Dining

Book your next event with us

View details
What 37 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on all time ratings
3.8
food
3.7
service
3.6
ambience
3.7
value
Noise · Moderate
73% of people would recommend it to a friend
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
r
viprockdoc
New England
50 reviews
Dined on April 29, 2021
Overall4food4service5ambience4

My husand & I are 'regulars' at Bertucci's in Waltham. We mostly go for lunch and order 2 menuccis which come with salad and their signature rolls. One of us get the sporkie and the other orders the pepperoni. While these are tasty and not burnt around the edges like some other restaurants, my only 'complaint' (and I use the word very loosely) is that the toppings could be a bit more generous. It would be nice to have more than 1 item on each of the cut sections and more evenly distributed. With that said, the service is always good and we eat in the larger dining area which is brightly lit with natural sunlight from the wall of windows. It's one of our favorite spots for lunch.

Bertucci's - Waltham
Responded on May 5, 2021

Thank you for your continued loyalty and patronage! We appreciate you dining with us and look forward to seeing you again soon.

Report
r
viprockdoc
New England
50 reviews
Dined on March 25, 2021
Overall4food3service5ambience4

My husband and I both ordered the chicken parm for lunch. While their chicken was perfectly presented, the pasta lacked any flavor. There was no sauce; instead, it was just chunks of tomato and runny juice from it. The rolls are always delicious and the salad was fresh and tasty. While the meal was appropriately priced at $12.49, the sodas are severely overpriced at $3.49.

Bertucci's - Waltham
Responded on March 30, 2021

Thank you for dining with us. We appreciate you taking the time to provide your feedback. We hope to serve you again soon.

Report
r
viprockdoc
New England
50 reviews
Dined on February 5, 2021
Overall2food2service5ambience4

My husband ordered the mozzarella frittas which were flattened and tasteless (I actually thought they were squares of chicken parm at first); and the chicken wings were 'mushy' without any coating whatsoever and bland. All this for $12.99. Complete waste of money! On a more positive note, the menucci's are always good as is the salad that comes with it. But beware of the cost of a soda: $3.25! Unless you're going to have at least 3 refills, it's highway robbery. But I'll end by saying that our waiter was terrific--pleasant and efficient and we tipped him more than 20% because there were so few people dining indoors (and there's no reason not to!). I'm going to say, "Yes" that I would recommend Bertucci's Waltham to a friend, but DO NOT order the sampler appetizer!

Bertucci's - Waltham
Responded on February 9, 2021

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share this experience with our team in an effort to improve future guest experiences.

Report
e
ericz
New England
5 reviews
Dined on January 8, 2021
Overall4food4service5ambience3

During Covid. What can we expect?
The server was great, i was only there for quick lunch and ordered a bowl of soup. It all was fine.

z
vipzeker1
New England
79 reviews
Dined on August 24, 2020
Overall4food4service3ambience3

Always consistently good.

Bertucci's - Waltham
Responded on August 28, 2020

Thank you for your loyalty! We hope to see you again soon.

Report
r
viprockdoc
New England
50 reviews
Dined on July 10, 2020
Overall4food4service5ambience4

My husband and I often dine at Bertucci's for lunch. We always order the menucci's, which come with salad and rolls. The salad is a generous portion and the rolls, when dipped in the oil & seasoning blend, are tasty. We always have the pepperoni flatbread pizza, but it's not always delivered with the same generous (?) portion of meat. Once, I had to return it and ask for more because some sections were severely lacking in pepperoni. We prefer when the menucci is flat and not so 'doughy' as we had this visit. Our 2nd selection was the veggie menucci and, although it was tasty, the vegetables weren't evenly distributed and left some 'emptiness' in sections. With these 2 lunches and 1 soft drink, the bill came to $30 which included our 20% tip. Somewhat reasonable for lunch. We will continue to come back as we do enjoy these lunches.

G
Golfer
New England
23 reviews
Dined on July 6, 2020
Overall5food5service5ambience4

Did a great job with all the Covid-19 guidelines. We really enjoyed our meals.

r
viprockdoc
New England
50 reviews
Dined on March 13, 2020
Overall4food4service4ambience4

My husband & I have lunch at Bertucci's in Waltham frequently. Most of the time, we order from the lunch menu. I ordered the pepperoni menucci (which comes with a salad and rolls) and my husband had a sandwich and salad. I asked our server is she could please mention to the chef to be 'generous' with the pepperoni (as it's been a bit on the scarce side sometimes) and it came out great! The salad is plentiful, as are the rolls. With the Coronavirus upon it, the restaurant wasn't full as it usually is for lunch, but the staff was still very friendly and helpful. We will continue to enjoy this establishment. Oh, and they started a rewards program (something I suggested a long time ago. Sorry I missed all of those rewards!)

JL
JenniferL
New England
1 review
Dined on February 29, 2020
Overall3food3service3ambience3

My only issue was having to wait about 20 minutes for a table, even with a reservation. Once seated, everything was fine.

Bertucci's - Waltham
Responded on March 4, 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
R
vipResie
New England
33 reviews
Dined on January 25, 2020
Overall4food4service4ambience3

We all enjoyed our meals, especially the risotto and chicken Parmesan. Rolls were also hot and delicious. Our server was great! Nice that we could make a reservation since it was busy on Saturday night.

Bertucci's - Waltham
Responded on January 28, 2020

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

Report
A
vipAnnet
New England
1 review
Dined on January 3, 2020
Overall1food1service1ambience3

food was wrong, burnt cookie dessert, waitress could care less that we didnt eat any of our food.

Bertucci's - Waltham
Responded on January 7, 2020

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Report
OT
vipOpenTable Diner
New England
2 reviews
Dined on October 25, 2019
Overall5food5service5ambience5

Thank you :)

Bertucci's - Waltham
Responded on October 27, 2019

Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

Report
OT
vipOpenTable Diner
New England
26 reviews
Dined on October 6, 2019
Overall4food4service5ambience4

Glad to see that they participate with Open Table which makes reserving a table very easy. Our service was friendly and are waitress was very attentive. Food quality was excellent and quick. Altogether a very pleasant meal.

Bertucci's - Waltham
Responded on October 14, 2019

Thank you for the great review! We strive to provide great food and world class service, so we're happy to see that reflected on your visit! We hope to see you again soon!

Report
MO
vipMarkO
New England
11 reviews
Dined on September 21, 2019
Overall2food1service2ambience2

Should have left right after we walked in the door. Manager and Assistant Manager were unkept, and just plain sloppy looking at the front door. It was obvious that we would be the last table of the night as the restaurant was mot busy and we were taken to closest table to door.

Soup was tasteless, salad was okay, two pizzas were horrible. We watched the server apply the prosciutto to one of our pizzas in plain site of us. No gloves, pulling the meat apart and dropping on the pie, wipes his hands on his pants and picks up pizza to deliver. Oh, and before he started preparing the pizza he was washing tables. That pie was untouched.

Final straw was when my Son was watching the cook (open kitchen). Don’t know what he saw but he dropped his pizza and said ‘I’m done and everyone else should be too.’

Would never come back but thank you for reconfirming why we do not select chain restaurants to eat at. Absolutely disgusting and never worth the money you leave on the table.

Bertucci's - Waltham
Responded on September 30, 2019

Hello, Mark. Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Report
BF
vipBostonFoodie
New England
8 reviews
Dined on September 19, 2019
Overall2food3service1ambience2

Servers were non existent

Bertucci's - Waltham
Responded on September 27, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
OT
vipOpenTable Diner
New England
1 review
Dined on September 15, 2019
Overall1food3service1ambience3

Just atrociously slow service. Food came out way late and not together. Drinks we asked for not brought over. One party member was so disgusted she didn’t want to eat her meal simply out of frustration.

Bertucci's - Waltham
Responded on September 18, 2019

We are sorry to hear you had such an unsatisfactory experience. Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
OT
OpenTable Diner
New England
4 reviews
Dined on September 13, 2019
Overall5food5service4ambience5

Took over 7 minutes to seat us...

Bertucci's - Waltham
Responded on September 16, 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Report
p
poet
New England
3 reviews
Dined on September 1, 2019
Overall4food4service5ambience4

Very convenient, just off of Route 128. Great wait staff. Nice variety of food.

Bertucci's - Waltham
Responded on September 4, 2019

Thank you! We look forward to welcoming you back to Bertucci's soon!

Report
OT
OpenTable Diner
New England
1 review
Dined on August 11, 2019
Overall3food1service3ambience2

Seated at right time but they didn't acknowledge reservation. Took forever to have drinks and food served. We were there for over 2 hours and it wasn't by choice, the service was so slow. The waitress was nice but had to ask for the bill and then had to hand to to her after she passed table multiple times. When we pointed out that a meal wasn't as described we were told we were mistaken.

Bertucci's - Waltham
Responded on August 15, 2019

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

Report
OT
OpenTable Diner
Washington DC
1 review
Dined on July 31, 2019
Overall3food5service1ambience3

Seated 20 minutes past our reservation time. Servers were flustered all night. Polite but slow. Food was excellent as usual.

Bertucci's - Waltham
Responded on August 5, 2019

We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.

Report
KU
vipKUDA
New England
18 reviews
Dined on July 19, 2019
Overall1food3service1ambience2

A terrible experience—we were seated for 20 minutes and no one served us. We complained and still no response. We finally just got up and left and I don’t think they noticed.
I’m not blaming the servers, but I do blame management! What a disaster!!!!!

Bertucci's - Waltham
Responded on August 5, 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
LT
LaurenT
Houston
10 reviews
Dined on July 9, 2019
Overall5food3service5ambience4

Great restaurant for a large group. The food was just ok but the service was very good and the staff was very friendly.

c
coach
New England
1 review
Dined on May 25, 2019
Overall1food1service1ambience1

Made a reservation, but when we arrived the unfriendly staff acted as if they didn’t have a reservation for us. They then acknowledged our reservation but said they had no tables and we would be the next seated. After waiting 10 minutes with no updates we inquired and were told we wouldn’t be seated for 40 minutes (50 minutes after our reservation time). I love bertuccis but I’m done with this location.

OT
vipOpenTable Diner
New England
2 reviews
Dined on May 17, 2019
Overall5food5service5ambience5

It was great as always! Thanks :)

A
vipAudrey
New England
1 review
Dined on May 12, 2019
Overall4food5service3ambience5

Waitress nice, but had a hard time getting her attention even though restaurant wasn't too busy.

N
Nanders9
Washington DC
1 review
Dined on May 11, 2019
Overall1food1service1ambience1

We were seated immediately but it took 20 minutes to get water, 40 minutes to get bread, and 1hr to get our food. The food was overcooked, and just not good.

f
foodlover
New England
1 review
Dined on April 21, 2019
Overall5food5service5ambience4

The food was delicious, the service excellent and the prices are very reasonable!

KM
KaylaM
1 review
Dined on April 14, 2019
Overall4food3service3ambience3

It took well over an hour to get our food. We ordered simple pasta dishes and a pizza so it was confusing as to why it took so long. Our waiter was friendly, it was just that the wait for our food was kind of a drag and did not make for the best experience.

i
ireneas
1 review
Dined on March 30, 2019
Overall5food5service5ambience5

Went with a large group and they handled it well. Service was fast and food was great.

RC
RobertC
1 review
Dined on March 23, 2019
Overall3food5service5ambience4

We used the Bundle of 4 Special for $49.95 but nobody at the restaurant knew what that was. They had to google the offer so marketing did a bad job of informing the restaurants about the special. I had to explain what it was. After all the confusion, everything went just fine and the food was delicious. Initially we waited a long time for service as there was some confusion as to who our server was. We waited 15 minutes for drinks which came after our salads but before we had silverware. The first 20 minutes of our experience was annoying but after everything was straightened out the service and the food was excellent!!

EC
EdwardC
New England
1 review
Dined on March 18, 2019
Overall5food5service5ambience5

The service was excellent and the food was delicious. Our whole party agreed.

LR
vipLesleyRN
New England
47 reviews
Dined on January 25, 2019
Overall2food4service2ambience3

Six of us for dinner. Service was awful. Waited a long time for drinks, asked for water, after45minutes, I had to get up and ask again for water. My pizza came out wrong, they did make another for me to take home, but all in all I wouldn’t go back. The service was painfully slow. I’ve eaten at many Bertucci’s restaurants in MA...never had experience like this.

OT
OpenTable Diner
New England
1 review
Dined on January 3, 2019
Overall3food2service4ambience3

It was meh. My colleague and I got the same meal, the chicken broccoli ziti. Neither of us really liked it. It wasn't very good. Others enjoyed their meal. Service was good. Maybe just that particular dish. I have had good meals here other times, but just not this time

RW
RobinW
New England
7 reviews
Dined on December 31, 2018
Overall3food2service3ambience3

The salads that we had ordered for lunch were spicy. This was not expected by the description on the menu.

RJ
RJOlson
New York Area
11 reviews
Dined on December 7, 2018
Overall2food2service3ambience2

The food was fine for something quick while traveling. The quality of food was not as remembered from years ago. The pizza was fair and parts of the antipasto lacked flavor and presentation. It was not a horrible experience, we just wouldn’t rush back or include it as a top choice in the future. In addition, they were slow to report opentable points and we had to write in to inquire. Eventually the points were awarded

OT
vipOpenTable Diner
New York Area
1 review
Dined on October 19, 2018
Overall1food1service1ambience1

I went to bertuccis at the reserved time of 7:00. Only for them to tell me I did not have a reservation and could wait 30 minutes if I wanted a table. Staff was rude and I was told I would need to contact open table with the problem

KB
KevinB
New England
25 reviews
Dined on October 12, 2018
Overall3food4service2ambience3

Service problems made an otherwise fine meal a disappointment. We actually had to collar our server as he avoided contact so we could place our order ... 20 minutes after drinks arrived. Food on the table 45 mins after seating. Makes for an anxious meal.

Food is good. Business chat clearly audible from next table.

Seems like the restaurant is still struggling.

FAQs

Bertucci's - Waltham does offer delivery in partnership with Postmates and Uber Eats. Bertucci's - Waltham also offers takeout which you can order by calling the restaurant at (781) 684-0650.

Bertucci's - Waltham is rated 3.8 stars by 37 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.