Bertucci's - Manchester

Sort by

Filters

1. DM

   DonnaM

   1 review

   1.0

   1 review

   Dined on November 29, 2022

   overall1food1service1ambience1

   There was no working bathroom. We waited hour for two cold pizzas. There was only one waitress . It was a horrible experience. People were getting up and leaving. It's the second time that has happened to us we had the same experience the first time.

   Report
2. C

   Corey

   1 review

   1.0

   1 review

   Dined on November 25, 2022

   overall1food1service1ambience1

   They don’t take reservations. They sent us a confirmation, we drove all the way there, and were then told that they don’t take reservations and there was an hour wait. So, we left.

   Report
3. SP

   ScottP

   1 review

   1.0

   1 review

   Dined on November 22, 2022

   overall1food1service1ambience1

   The host was rude. I was greeted with a quote of “what do you want “. The two people in front of me picking up food had major issues. At that point I decided to go elsewhere to feed my family

   Report
4. OT

   OpenTable Diner

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on November 19, 2022

   overall5food5service5ambience5

   At first we were unsure since we did not realize the restaurant was in a mall and we were celebrating a graduation. BUT. Erin went ABOVE AND BEYOND for us. I would describe the food as boujee Olive Garden; but the waitress and service made it seem like a 5 star experience. Baked pastas were amazing! Chicken in the chicken parm CUT WITH A FORK 👀

   Report
5. E

   Eja20

   New England

   16 reviews

   2.0

   16 reviews

   Dined on November 12, 2022

   overall2food2service2ambience2

   We go often but tonight was not good. They state they don't use OpenTable any longer. Rolls were actually cold and looked used. Food was 55 minutes from order to table. Our sons chocolate milk has so much chocolate it was gross. Bad night here.

   Report
6. D

   Danielle

   1 review

   2.0

   1 review

   Dined on November 8, 2022

   overall2food1service3ambience1

   this place is just sad compared to the Salem location. it had the feeling like it was on its last legs. they were out of standard items and the pizzas were soggy, missing toppings, and the salad was wilted and inedible. Sangria tasted good .

   Report
7. CR

   ChristopherR

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined on October 22, 2022

   overall1food1service1ambience1

   BEWARE: This restaurant does not accept reservations but has not pulled itself from Open Table. Makes for a rough evening when you expected to be able to eat hear, arrive and find out you are at the end of a long list of people waiting for a table. Didn't end up staying but I will say it looks like the sketchiest Bertucci's I have ever been to.

   Report
8. NC

   NoraC

   New England

   32 reviews

   vip
   2.0

   32 reviews

   Dined on October 22, 2022

   overall2food3service2ambience1

   The good part - they honored our reservation. Last time we reserved here, they were actually closing. So, to be able to be seated on a Saturday night, with all other restaurants super busy, we were very happy. Beyond that, this Bertuccis really needs to be revamped. Their draft beers have not been working for years! And yet, they have a list from which one can order. And the server brought my husband a 12 once bottle of beer, without a glass, and charged him $7 for the bottle!!!! My glass of wine took 15 minutes; not sure why. Service has been unpredictable at this location. We've gone to the Nashua location, and service is spot on. But on this day, the server brought us bread and oil in a timely manner. No little plates, and one plate of oil for 6 people!!! I requested plates, and they never, ever arrived. I ordered a side salad and an appetizer for dinner, she did not get that at all. I got my salad first, and abut 20 minutes later, the food came. Fruit flies: even pre-pandemic this location has the worst case of flying insects wherever you eat. Most annoying, and making me skeeve, honestly. Years, and they haven't been able to clean this enough to get rid of the flies??? To end on a good note, the food seemed to still be good. But my party will not be coming back because of the other things above.

   Report
9. O

   Octomom

   1 review

   1.0

   1 review

   Dined on October 17, 2022

   overall1food1service3ambience1

   My party got there on time & we went to the host saying we have a reservations for 6pm. The host said they don't take reservations, I said well I made one on OPENTABLE, she said they don't have tablets they can't see any of that information. I was puzzled. There was a lot of angry people around because they only had two on for wait staff meaning there was a lot of people in line waiting with lots of empty tables. Erin was a nice waitress but 100% overwhelmed. She didn't bus our table at all so it was a crazy stack of plates on the end of the table. She forgot to put in my husbands meal so we had to wait extra for that. The rolls use to be one of my favorites even for being a chain, but it's not the same anymore they have changed it. You could buy fresh pasta from the grocery store and make a better meal for way less money. They use to give huge American portions (leftovers to look forward to) and now they have cut back but not on the price. A thin flat tasting pizza is $17.99, Cheese only. I don't think we'll ever go back.

   Report
10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on August 27, 2022

    overall1food1service3ambience3

    Food was very dry.

    Report
11. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on April 28, 2022

    overall2food2service2ambience3

    We were served very old salad.

    Report
12. B

    Barto

    Nashville

    73 reviews

    vip
    4.0

    73 reviews

    Dined on November 6, 2021

    overall4food4service5ambience3

    Maggie our server was super!!!

    Report
13. p

    poor

    Las Vegas

    1 review

    2.0

    1 review

    Dined on October 23, 2021

    overall2food1service3ambience2

    thought the place was extremely cold until they turned off the air, since it was only 50 degrees outside . the food was just so so

    Report
14. SG

    SGel

    New England

    7 reviews

    vip
    3.0

    7 reviews

    Dined on October 9, 2021

    overall3food3service2ambience4

    The hostess/ manager is wonderful. She is a hard worker. We ordered a salmon & chicken dish. We had to wait over 45 minutes because they had trouble cooking the salmon. If they shared that info, we would have ordered a pasta ( or pizza) which would have been out in 15 minutes.. Needed to get the manger involved. She was sweet but otherwise, very poor service .

    Report
15. E

    Eja20

    New England

    17 reviews

    3.0

    17 reviews

    Dined on September 25, 2021

    overall3food3service4ambience3

    Overall good. Not our best experience not our worse. Lot of help needs like everywhere else.

    Report
16. E

    Eja20

    New England

    17 reviews

    4.0

    17 reviews

    Dined on August 14, 2021

    overall4food3service4ambience4

    Decent place. Staff seems to be stable and food good and consistent. Went to restroom and on way they have open kitchen which is great. However this one way too dirty. Got me thinking about quality. Overall enjoy going there.

    Report
17. CM

    CathyM

    New England

    24 reviews

    vip
    4.0

    24 reviews

    Dined on August 7, 2021

    overall4food4service5ambience3

    Service was very good despite being short handed. Food was ok.. my pizza could have been baked longer but daughters was delicious. Floors were noticeably dirty.

    Report
18. SA

    ShannonA

    New England

    10 reviews

    3.0

    10 reviews

    Dined on May 26, 2021

    overall3food5service4ambience2

    Our server was great, super friendly, and the food is always great. The atmosphere at this particular location is a bit run down, but Bertucci's pizza is one of my favorites so I will keep coming here at least for takeout.

    Bertucci's - ManchesterResponded on May 28, 2021Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
19. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2021

    overall5food5service5ambience5

    Excellent food and waitstaff!

    Bertucci's - ManchesterResponded on May 5, 2021Thank you! We are glad to hear you enjoyed your meal with us. We look forward to welcoming you back again soon.

    Report
20. FF

    FredF

    New England

    1 review

    1.0

    1 review

    Dined on March 19, 2021

    overall1food1service1ambience1

    I showed only to be told they did not do reservations bc of covid at this time. My family and I were outraged. When we asked for a manager the girl up front said I am the manager. I have never dealt with such disrespect. I will never come here again. Bertuccis has lost my business.

    Bertucci's - ManchesterResponded on March 26, 2021We're very sorry to hear about your experience and that your reservation was not honored. Please send us your contact information and we'll have senior management reach out directly.

    Report
21. B

    Bman

    New England

    7 reviews

    vip
    1.0

    7 reviews

    Dined on March 13, 2021

    overall1food1service1ambience1

    Horrible. Waited 50 mins for a simple ravioli and kids pasta meal. We gave up and left. Other tables were served, ate, and left during this time. Food was leaving the kitchen for take out as well. Offered nothing but small dried up rolls.

    Report
22. NC

    NoraC

    New England

    32 reviews

    vip
    1.0

    32 reviews

    Dined on August 17, 2020

    overall1food1service1ambience1

    Open table allowed us to make reservations when they close at 7!!!

    Report
23. FG

    FutileGourmet

    New England

    18 reviews

    4.0

    18 reviews

    Dined on June 19, 2020

    overall4food4service5ambience5

    The atmosphere was comfortable. The hostess welcomed us. Bethany our server was dutifully attentive to her customers. If we needed something she almost intuitively was right there to meet our needs. The Pucillo Pizza was awesome. And the Calabrese Chicken Wings were very tasty. One suggestion to the Chef? The wings were microwaved and served. That makes for a very moist wing. If you mike the wings and then pop them in an oven for 2-3 minutes flip them and bake them for another minute. They will come out crispy just as if they were deep-fried.

    Report
24. SA

    SusanA

    New York Area

    41 reviews

    vip
    1.0

    41 reviews

    Dined on March 1, 2020

    overall1food1service3ambience3

    The food was not good at all. The pasta sauce was watery and lacked flavor.

    Bertucci's - ManchesterResponded on March 3, 2020We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
25. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 3, 2020

    overall4food4service4ambience4

    Server was sweet, service was great

    Bertucci's - ManchesterResponded on January 12, 2020Thank you! We look forward to welcoming you back to Bertucci's soon!

    Report
26. GP

    GeorgeP

    New York Area

    5 reviews

    1.0

    5 reviews

    Dined on December 24, 2019

    overall1food1service1ambience1

    Reservation was confirmed at time of booking and day of event. We arrived at the restaurant for Christmas Eve dinner and the restaurant was closed.

    Report
27. MK

    MKL525

    New England

    26 reviews

    vip
    5.0

    26 reviews

    Dined on December 12, 2019

    overall5food5service5ambience4

    Our server Gregg was great!

    Bertucci's - ManchesterResponded on December 15, 2019We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

    Report
28. JJ

    JeremyJ

    Philadelphia

    290 reviews

    vip
    3.0

    290 reviews

    Dined on December 9, 2019

    overall3food4service2ambience2

    Hard to find. It’s actually inside the mall. Service was poor, got the order wrong. But what I did get was good.

    Bertucci's - ManchesterResponded on December 12, 2019We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
29. RD

    RobertD

    New England

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 17, 2019

    overall4food4service4ambience4

    There is a reason why this location is busy. They are very good at what they do. My only complaint is when I said I have a reservation made on Open Table the host seemed confused. Luckily they still had room for our big group.

    Bertucci's - ManchesterResponded on November 23, 2019We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

    Report
30. MK

    MKL525

    New England

    26 reviews

    vip
    4.0

    26 reviews

    Dined on October 5, 2019

    overall4food4service5ambience3

    Always great pizza at Bertucci's. The highlight of the evening was our server Audrey. Although it was apparently her first night, she took our orders, got our drinks and served up our pizza quickly and efficiently. She was attentive and professional - and such a great personality!

    Bertucci's - ManchesterResponded on October 7, 2019We appreciate you sharing such wonderful feedback about Audrey! We look forward to serving you again soon!

    Report
31. p

    partyoffour

    New England

    17 reviews

    vip
    3.0

    17 reviews

    Dined on July 10, 2019

    overall3food4service3ambience4

    Food was good. Service was very slow. Bathrooms were extremely dirty.

    Bertucci's - ManchesterResponded on July 15, 2019We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.

    Report
32. HK

    HannahK

    1 review

    2.0

    1 review

    Dined on June 20, 2019

    overall2food1service1ambience1

    Not good service and not good food. We waited twenty minutes from when I was sat to when a server came over to greet us and get us drinks and then another twenty minutes after our meal was done before we even saw her to ask for the check.

    Report
33. AG

    AndreaG

    New England

    1 review

    4.0

    1 review

    Dined on May 4, 2019

    overall4food4service5ambience4

    We brought my son here for a birthday celebration, and we all thoroughly enjoyed it. Our server was especially kind and patient as my son has autism. Wonderful evening!

    Report
34. SP

    SusanP

    1 review

    4.0

    1 review

    Dined on May 3, 2019

    overall4food3service5ambience4

    Kind of loud. There was a large group at the time we were there so... Pizza was ok but not great. A little too well done for my liking. But the staff were very friendly and prompt.

    Report
35. D

    Dave

    Grand Rapids

    19 reviews

    vip
    4.0

    19 reviews

    Dined on May 2, 2019

    overall4food5service5ambience3

    It’s mall food, sort of

    Report
36. P

    Patty

    Chicago

    90 reviews

    vip
    1.0

    90 reviews

    Dined on April 9, 2019

    overall1food1service5ambience1

    The hostess couldn’t have been more unwelcoming. Not even an attempt at a smile. She didn’t know how to check me in so that I would get my points. Food was terrible. My meatballs were cold. The rolls were the only highlight. Service was great

    Report
37. TZ

    TanyaZ

    New England

    1 review

    5.0

    1 review

    Dined on March 16, 2019

    overall5food5service5ambience5

    Happily ate a great meal with family feeling confident food allergy management was taken serious. Can’t overstate our appreciation for the care taken by everyone at Bertucci’s!

    Report
38. MK

    MKL525

    New England

    26 reviews

    vip
    4.0

    26 reviews

    Dined on March 3, 2019

    overall4food5service5ambience3

    Our server was excellent. Everything was brought hot directly from the brick oven instead of sitting under heat lamps. The pizza we ordered (The Sporkie) is consistently excellent. This particular location is quite noisy given it's mall location, but what can you expect from this kind of family restaurant? We love the pizza, the sandwiches and the salads. And let's not forget the rolls.....ah, those Bertucci's rolls!

    Report
39. LS

    LisaS

    1 review

    5.0

    1 review

    Dined on February 23, 2019

    overall5food4service5ambience4

    We visited Bertucci's in Manchester, NH for a Baby Shower for my sister. All of the people that I worked with as I tried to plan were extremely helpful and accommodating. :) We reserved the tables in advance via OpenTable and the staff at Bertucci's was very kind in allowed me to drop off a few decorations for the table prior to the event. When we arrived, our table looked lovely! I wish I could remember the name of our server because she was delightful - very attentive and accommodating! She gave us lots of their delicious warm rolls (YUM! One of our favorite things at Bertucci's!) and plenty of salad while we waited for our meals. She really did a great job fulfilling all of our requests and making sure our drinks were full and that we were happy. I'm really thankful also that they made my sister feel special and that we did not feel like we were an inconvenience. Would definitely recommend visiting Bertucci's in Manchester for delicious food and great service. :)

    Report
40. c

    chrisd

    1 review

    5.0

    1 review

    Dined on February 9, 2019

    overall5food4service5ambience3

    Manager John was great. Our wait was a little longer than it should have been as our reservation was for 6:15pm and didn't get seated until about 6:40pm...he was very helpful in getting us seated a quick as possible and made sure we were happy. John went over and above to ensure our happiness. Our server Josh was equally as great. Our drinks were never empty and our food came out hot and timely. I can't say enough about the service they provided us. I am a restaurant owner and i am usually a pretty harsh critic due to the overall lack of service standards that i am seeing in the industry as a whole due to the market being flooded with new businesses everyday and the shrinking labor pool to choose from. I was impressed with these gentlemen and would hire them to work for me in a second. Thank you.

    Report