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  5. Manchester, New Hampshire

Bertucci's - Manchester

2.4
2.4
43 Reviews
$30 and under
Italian
Bertucci’s restaurants are firing-up brick ovens from New England to Virginia, each reflecting the distinct character and local charm of its community. Like the original Bertucci’s, every kitchen is open, making our brick oven part of the restaurant experience. With a long-standing commitment to hospitality, we welcome you as our guest and promise to treat you as part of the Bertucci’s family. Join us in Manchester NH, next to Macy's in the Mall of NH.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian

  • Hours of operation

    Mon–Thu 11:00 am–7:00 pm Fri, Sat 11:00 am–8:00 pm Sun 12:00 pm–6:00 pm

  • Phone number

    (603) 668-6204

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Catering

    Bertucci’s catering is perfect for all occasions, and can be delivered to your door or picked up from our restaurant. You can choose from our set catering packages or you can customize any combination of pizzas, pastas, entrees, salads or desserts. From birthdays, weddings, business gatherings, graduations and more, let Bertucci’s do the work. Your order includes everything you need- plates, napkins, utensils, rolls, butter, and condiments are included. Please allow up to 3 hours for same day delivery. Call 877-228-9912 to order today or learn more at bertuccis.com/catering

  • Neighborhood

    Manchester, New Hampshire

  • Cross street

    Mall of New Hampshire off Exit 1 from I-293

  • Parking details

    Free parking in public, mall parking lot

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Private Room, Wheelchair Access, Wine

What 43 people are saying

Overall ratings and reviews

2.4
2.4 based on recent ratings
  • 2.4Food
  • 2.7Service
  • 2.2Ambience
  • 2.4Value

NoiseModerate

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  1. DM

    DonnaM

    1 review

    1.0

    1 review

    Dined on November 29, 2022

    overall1food1service1ambience1
    There was no working bathroom. We waited hour for two cold pizzas. There was only one waitress . It was a horrible experience. People were getting up and leaving. It's the second time that has happened to us we had the same experience the first time.
  2. C

    Corey

    1 review

    1.0

    1 review

    Dined on November 25, 2022

    overall1food1service1ambience1
    They don’t take reservations. They sent us a confirmation, we drove all the way there, and were then told that they don’t take reservations and there was an hour wait. So, we left.
  3. SP

    ScottP

    1 review

    1.0

    1 review

    Dined on November 22, 2022

    overall1food1service1ambience1
    The host was rude. I was greeted with a quote of “what do you want “. The two people in front of me picking up food had major issues. At that point I decided to go elsewhere to feed my family
  4. OT

    OpenTable Diner

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5
    At first we were unsure since we did not realize the restaurant was in a mall and we were celebrating a graduation. BUT. Erin went ABOVE AND BEYOND for us. I would describe the food as boujee Olive Garden; but the waitress and service made it seem like a 5 star experience. Baked pastas were amazing! Chicken in the chicken parm CUT WITH A FORK 👀
  5. E

    Eja20

    New England

    16 reviews

    2.0

    16 reviews

    Dined on November 12, 2022

    overall2food2service2ambience2
    We go often but tonight was not good. They state they don't use OpenTable any longer. Rolls were actually cold and looked used. Food was 55 minutes from order to table. Our sons chocolate milk has so much chocolate it was gross. Bad night here.
  6. D

    Danielle

    1 review

    2.0

    1 review

    Dined on November 8, 2022

    overall2food1service3ambience1
    this place is just sad compared to the Salem location. it had the feeling like it was on its last legs. they were out of standard items and the pizzas were soggy, missing toppings, and the salad was wilted and inedible. Sangria tasted good .
  7. CR

    ChristopherR

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on October 22, 2022

    overall1food1service1ambience1
    BEWARE: This restaurant does not accept reservations but has not pulled itself from Open Table. Makes for a rough evening when you expected to be able to eat hear, arrive and find out you are at the end of a long list of people waiting for a table. Didn't end up staying but I will say it looks like the sketchiest Bertucci's I have ever been to.
  8. NC

    NoraC

    New England

    32 reviews

    vip
    2.0

    32 reviews

    Dined on October 22, 2022

    overall2food3service2ambience1
    The good part - they honored our reservation. Last time we reserved here, they were actually closing. So, to be able to be seated on a Saturday night, with all other restaurants super busy, we were very happy. Beyond that, this Bertuccis really needs to be revamped. Their draft beers have not been working for years! And yet, they have a list from which one can order. And the server brought my husband a 12 once bottle of beer, without a glass, and charged him $7 for the bottle!!!! My glass of wine took 15 minutes; not sure why. Service has been unpredictable at this location. We've gone to the Nashua location, and service is spot on. But on this day, the server brought us bread and oil in a timely manner. No little plates, and one plate of oil for 6 people!!! I requested plates, and they never, ever arrived. I ordered a side salad and an appetizer for dinner, she did not get that at all. I got my salad first, and abut 20 minutes later, the food came. Fruit flies: even pre-pandemic this location has the worst case of flying insects wherever you eat. Most annoying, and making me skeeve, honestly. Years, and they haven't been able to clean this enough to get rid of the flies??? To end on a good note, the food seemed to still be good. But my party will not be coming back because of the other things above.
  9. O

    Octomom

    1 review

    1.0

    1 review

    Dined on October 17, 2022

    overall1food1service3ambience1
    My party got there on time & we went to the host saying we have a reservations for 6pm. The host said they don't take reservations, I said well I made one on OPENTABLE, she said they don't have tablets they can't see any of that information. I was puzzled. There was a lot of angry people around because they only had two on for wait staff meaning there was a lot of people in line waiting with lots of empty tables. Erin was a nice waitress but 100% overwhelmed. She didn't bus our table at all so it was a crazy stack of plates on the end of the table. She forgot to put in my husbands meal so we had to wait extra for that. The rolls use to be one of my favorites even for being a chain, but it's not the same anymore they have changed it. You could buy fresh pasta from the grocery store and make a better meal for way less money. They use to give huge American portions (leftovers to look forward to) and now they have cut back but not on the price. A thin flat tasting pizza is $17.99, Cheese only. I don't think we'll ever go back.
  10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on August 27, 2022

    overall1food1service3ambience3
    Food was very dry.
  11. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on April 28, 2022

    overall2food2service2ambience3
    We were served very old salad.
  12. B

    Barto

    Nashville

    73 reviews

    vip
    4.0

    73 reviews

    Dined on November 6, 2021

    overall4food4service5ambience3
    Maggie our server was super!!!
  13. p

    poor

    Las Vegas

    1 review

    2.0

    1 review

    Dined on October 23, 2021

    overall2food1service3ambience2
    thought the place was extremely cold until they turned off the air, since it was only 50 degrees outside . the food was just so so
  14. SG

    SGel

    New England

    7 reviews

    vip
    3.0

    7 reviews

    Dined on October 9, 2021

    overall3food3service2ambience4
    The hostess/ manager is wonderful. She is a hard worker. We ordered a salmon & chicken dish. We had to wait over 45 minutes because they had trouble cooking the salmon. If they shared that info, we would have ordered a pasta ( or pizza) which would have been out in 15 minutes.. Needed to get the manger involved. She was sweet but otherwise, very poor service .
  15. E

    Eja20

    New England

    17 reviews

    3.0

    17 reviews

    Dined on September 25, 2021

    overall3food3service4ambience3
    Overall good. Not our best experience not our worse. Lot of help needs like everywhere else.
  16. E

    Eja20

    New England

    17 reviews

    4.0

    17 reviews

    Dined on August 14, 2021

    overall4food3service4ambience4
    Decent place. Staff seems to be stable and food good and consistent. Went to restroom and on way they have open kitchen which is great. However this one way too dirty. Got me thinking about quality. Overall enjoy going there.
  17. CM

    CathyM

    New England

    24 reviews

    vip
    4.0

    24 reviews

    Dined on August 7, 2021

    overall4food4service5ambience3
    Service was very good despite being short handed. Food was ok.. my pizza could have been baked longer but daughters was delicious. Floors were noticeably dirty.
  18. SA

    ShannonA

    New England

    10 reviews

    3.0

    10 reviews

    Dined on May 26, 2021

    overall3food5service4ambience2
    Our server was great, super friendly, and the food is always great. The atmosphere at this particular location is a bit run down, but Bertucci's pizza is one of my favorites so I will keep coming here at least for takeout.

    Bertucci's - ManchesterResponded on May 28, 2021Thank you! We look forward to welcoming you back to Bertucci's soon!

  19. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2021

    overall5food5service5ambience5
    Excellent food and waitstaff!

    Bertucci's - ManchesterResponded on May 5, 2021Thank you! We are glad to hear you enjoyed your meal with us. We look forward to welcoming you back again soon.

  20. FF

    FredF

    New England

    1 review

    1.0

    1 review

    Dined on March 19, 2021

    overall1food1service1ambience1
    I showed only to be told they did not do reservations bc of covid at this time. My family and I were outraged. When we asked for a manager the girl up front said I am the manager. I have never dealt with such disrespect. I will never come here again. Bertuccis has lost my business.

    Bertucci's - ManchesterResponded on March 26, 2021We're very sorry to hear about your experience and that your reservation was not honored. Please send us your contact information and we'll have senior management reach out directly.

  21. B

    Bman

    New England

    7 reviews

    vip
    1.0

    7 reviews

    Dined on March 13, 2021

    overall1food1service1ambience1
    Horrible. Waited 50 mins for a simple ravioli and kids pasta meal. We gave up and left. Other tables were served, ate, and left during this time. Food was leaving the kitchen for take out as well. Offered nothing but small dried up rolls.
  22. NC

    NoraC

    New England

    32 reviews

    vip
    1.0

    32 reviews

    Dined on August 17, 2020

    overall1food1service1ambience1
    Open table allowed us to make reservations when they close at 7!!!
  23. FG

    FutileGourmet

    New England

    18 reviews

    4.0

    18 reviews

    Dined on June 19, 2020

    overall4food4service5ambience5
    The atmosphere was comfortable. The hostess welcomed us. Bethany our server was dutifully attentive to her customers. If we needed something she almost intuitively was right there to meet our needs. The Pucillo Pizza was awesome. And the Calabrese Chicken Wings were very tasty. One suggestion to the Chef? The wings were microwaved and served. That makes for a very moist wing. If you mike the wings and then pop them in an oven for 2-3 minutes flip them and bake them for another minute. They will come out crispy just as if they were deep-fried.
  24. SA

    SusanA

    New York Area

    41 reviews

    vip
    1.0

    41 reviews

    Dined on March 1, 2020

    overall1food1service3ambience3
    The food was not good at all. The pasta sauce was watery and lacked flavor.

    Bertucci's - ManchesterResponded on March 3, 2020We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

  25. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 3, 2020

    overall4food4service4ambience4
    Server was sweet, service was great

    Bertucci's - ManchesterResponded on January 12, 2020Thank you! We look forward to welcoming you back to Bertucci's soon!

  26. GP

    GeorgeP

    New York Area

    5 reviews

    1.0

    5 reviews

    Dined on December 24, 2019

    overall1food1service1ambience1
    Reservation was confirmed at time of booking and day of event. We arrived at the restaurant for Christmas Eve dinner and the restaurant was closed.
  27. MK

    MKL525

    New England

    26 reviews

    vip
    5.0

    26 reviews

    Dined on December 12, 2019

    overall5food5service5ambience4
    Our server Gregg was great!

    Bertucci's - ManchesterResponded on December 15, 2019We look forward to serving you again and providing you with an unforgettable Bertucci's experience!

  28. JJ

    JeremyJ

    Philadelphia

    290 reviews

    vip
    3.0

    290 reviews

    Dined on December 9, 2019

    overall3food4service2ambience2
    Hard to find. It’s actually inside the mall. Service was poor, got the order wrong. But what I did get was good.

    Bertucci's - ManchesterResponded on December 12, 2019We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

  29. RD

    RobertD

    New England

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 17, 2019

    overall4food4service4ambience4
    There is a reason why this location is busy. They are very good at what they do. My only complaint is when I said I have a reservation made on Open Table the host seemed confused. Luckily they still had room for our big group.

    Bertucci's - ManchesterResponded on November 23, 2019We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

  30. MK

    MKL525

    New England

    26 reviews

    vip
    4.0

    26 reviews

    Dined on October 5, 2019

    overall4food4service5ambience3
    Always great pizza at Bertucci's. The highlight of the evening was our server Audrey. Although it was apparently her first night, she took our orders, got our drinks and served up our pizza quickly and efficiently. She was attentive and professional - and such a great personality!

    Bertucci's - ManchesterResponded on October 7, 2019We appreciate you sharing such wonderful feedback about Audrey! We look forward to serving you again soon!

  31. p

    partyoffour

    New England

    17 reviews

    vip
    3.0

    17 reviews

    Dined on July 10, 2019

    overall3food4service3ambience4
    Food was good. Service was very slow. Bathrooms were extremely dirty.

    Bertucci's - ManchesterResponded on July 15, 2019We apologize your experience was not up to our usual standards. We will have our team address this situation to ensure it does not reoccur in the future.

  32. HK

    HannahK

    1 review

    2.0

    1 review

    Dined on June 20, 2019

    overall2food1service1ambience1
    Not good service and not good food. We waited twenty minutes from when I was sat to when a server came over to greet us and get us drinks and then another twenty minutes after our meal was done before we even saw her to ask for the check.
  33. AG

    AndreaG

    New England

    1 review

    4.0

    1 review

    Dined on May 4, 2019

    overall4food4service5ambience4
    We brought my son here for a birthday celebration, and we all thoroughly enjoyed it. Our server was especially kind and patient as my son has autism. Wonderful evening!
  34. SP

    SusanP

    1 review

    4.0

    1 review

    Dined on May 3, 2019

    overall4food3service5ambience4
    Kind of loud. There was a large group at the time we were there so... Pizza was ok but not great. A little too well done for my liking. But the staff were very friendly and prompt.
  35. D

    Dave

    Grand Rapids

    19 reviews

    vip
    4.0

    19 reviews

    Dined on May 2, 2019

    overall4food5service5ambience3
    It’s mall food, sort of
  36. P

    Patty

    Chicago

    90 reviews

    vip
    1.0

    90 reviews

    Dined on April 9, 2019

    overall1food1service5ambience1
    The hostess couldn’t have been more unwelcoming. Not even an attempt at a smile. She didn’t know how to check me in so that I would get my points. Food was terrible. My meatballs were cold. The rolls were the only highlight. Service was great
  37. TZ

    TanyaZ

    New England

    1 review

    5.0

    1 review

    Dined on March 16, 2019

    overall5food5service5ambience5
    Happily ate a great meal with family feeling confident food allergy management was taken serious. Can’t overstate our appreciation for the care taken by everyone at Bertucci’s!
  38. MK

    MKL525

    New England

    26 reviews

    vip
    4.0

    26 reviews

    Dined on March 3, 2019

    overall4food5service5ambience3
    Our server was excellent. Everything was brought hot directly from the brick oven instead of sitting under heat lamps. The pizza we ordered (The Sporkie) is consistently excellent. This particular location is quite noisy given it's mall location, but what can you expect from this kind of family restaurant? We love the pizza, the sandwiches and the salads. And let's not forget the rolls.....ah, those Bertucci's rolls!
  39. LS

    LisaS

    1 review

    5.0

    1 review

    Dined on February 23, 2019

    overall5food4service5ambience4
    We visited Bertucci's in Manchester, NH for a Baby Shower for my sister. All of the people that I worked with as I tried to plan were extremely helpful and accommodating. :) We reserved the tables in advance via OpenTable and the staff at Bertucci's was very kind in allowed me to drop off a few decorations for the table prior to the event. When we arrived, our table looked lovely! I wish I could remember the name of our server because she was delightful - very attentive and accommodating! She gave us lots of their delicious warm rolls (YUM! One of our favorite things at Bertucci's!) and plenty of salad while we waited for our meals. She really did a great job fulfilling all of our requests and making sure our drinks were full and that we were happy. I'm really thankful also that they made my sister feel special and that we did not feel like we were an inconvenience. Would definitely recommend visiting Bertucci's in Manchester for delicious food and great service. :)
  40. c

    chrisd

    1 review

    5.0

    1 review

    Dined on February 9, 2019

    overall5food4service5ambience3
    Manager John was great. Our wait was a little longer than it should have been as our reservation was for 6:15pm and didn't get seated until about 6:40pm...he was very helpful in getting us seated a quick as possible and made sure we were happy. John went over and above to ensure our happiness. Our server Josh was equally as great. Our drinks were never empty and our food came out hot and timely. I can't say enough about the service they provided us. I am a restaurant owner and i am usually a pretty harsh critic due to the overall lack of service standards that i am seeing in the industry as a whole due to the market being flooded with new businesses everyday and the shrinking labor pool to choose from. I was impressed with these gentlemen and would hire them to work for me in a second. Thank you.

FAQs

Bertucci's - Manchester is rated 2.4 stars by 43 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Cross street

    Mall of New Hampshire off Exit 1 from I-293

  • Neighborhood

    Manchester, New Hampshire

  • Hours of operation

    Mon–Thu 11:00 am–7:00 pm Fri, Sat 11:00 am–8:00 pm Sun 12:00 pm–6:00 pm

  • Cuisines

    Italian

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Free parking in public, mall parking lot

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Counter Seating, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Private Room, Wheelchair Access, Wine

  • Phone number

    (603) 668-6204

  • Catering

    Bertucci’s catering is perfect for all occasions, and can be delivered to your door or picked up from our restaurant. You can choose from our set catering packages or you can customize any combination of pizzas, pastas, entrees, salads or desserts. From birthdays, weddings, business gatherings, graduations and more, let Bertucci’s do the work. Your order includes everything you need- plates, napkins, utensils, rolls, butter, and condiments are included. Please allow up to 3 hours for same day delivery. Call 877-228-9912 to order today or learn more at bertuccis.com/catering

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