Benihana - Chicago, IL

Commentaires sur le restaurant Benihana - Chicago, IL de personnes qui y ont mangé. Selon des cotes récentes.

1. K

   Katie

   Milwaukee1 commentaire

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   My dad got hit with a flying shaker from a chef at another table which broke his sake cup- it would have been nice to receive an apology other than a surprised “oh!” from the chef who accidentally had it slip. Also it would have been appreciated if at minimum they replaced the sake.
   

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2. L

   Lauren VIP

   Chicago 4 commentaires

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 4
   3. Service 1
   4. Ambiance 3

   Service was miserable and the food was ok. For the price, I would rather go somewhere else, but overall not bad.
   

   Benihana - Chicago, ILA répondu il y a 1 jour

   Thanks for the review, Lauren. We're sorry to hear that your experience at Benihana - Chicago, IL didn't live up to your expectations. We're always striving to provide excellent service and delicious meals, so we're disappointed to hear that it fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Chicago, IL Management Team
   

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3. A

   April

   Chicago 1 commentaire

   1.0

   Y est allé il y a 7 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 3

   This was a horrible experience. The place was empty! And it took forever for them to serve us ANYTHING!! The chef came out 45-50 mins after sitting at the table. Requested the manager he was NO HELP AT ALL. When you order shrimp fried rice I KNOWWWW there are supposed to be more than 3 shrimp in the rice. HORRIBLE EXPERIENCE WILL NOT GO BACK TO THIS LOCATION! Downtown Chicago.
   

   Benihana - Chicago, ILA répondu il y a 5 jours

   Hi April, We're truly sorry to hear about your experience at Benihana - Chicago, IL. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We also regret that the amount of shrimp in your fried rice did not meet your expectations. We're always striving to improve and your feedback is invaluable in this process. We understand that our service did not meet your expectations and for that, we sincerely apologize. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future to provide you with the quality experience you deserve. Best regards, The Management Team
   

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4. M

   Marilena

   Chicago 3 commentaires

   1.0

   Y est allé le 23 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   Terrible experience. Love Benihana in general but the service at this location was terrible. The service was awful. The waiter was in training and both the trainer and trainee kept forgetting our orders. The room was extremely hot. Had to go outside at least twice to cool off. Better ventilation is needed. Two people at the table were celebrating birthdays and while we saw other tables celebrating, the waiters never came back after the food was cooked. We ran out of drinks mid dinner and they were nowhere to be found. Finally flagged someone to ge rus our bill. I regret giving a tip for such terrible service.
   

   Benihana - Chicago, ILA répondu le 24 avril 2025

   Hello Marilena, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We always strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the forgetfulness, the room temperature, and the delay in serving your drinks. We also regret that your visit was not as memorable as your previous ones at our locations. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, Benihana - Chicago, IL Management Team
   

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5. A

   Amanda VIP

   Chicago 3 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Had such a great time at Benihana! The food was sooo good. Definitely upgrade with scallops. The chef Sergio is so fun and entertaining. Our server Lillie was lovely too. Definitely will come back and highly recommend!
   

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   Benihana - Chicago, ILA répondu le 25 avril 2025

   Hello Amanda, Thank you for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Chicago, IL. We're glad that you enjoyed our food and found our chef entertaining. We're also pleased to know that our service was up to the mark. Your high recommendation means a lot to us. We look forward to welcoming you back soon!
   

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6. S

   Savi

   Chicago 12 commentaires

   5.0

   Y est allé le 21 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   I always love Benihana. Although the one in Lombard is much better and cleaner, the one in the city is not bad either.
   

   Benihana - Chicago, ILA répondu le 22 avril 2025

   Hey Savi, Thank you for your kind words and for always choosing to dine with us at Benihana - Chicago, IL. We're thrilled to hear that you've consistently enjoyed our service and food. We understand your concern about the cleanliness of our Chicago location. We're working on improving that aspect of our restaurant. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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7. D

   Danielle VIP

   Philadelphie 136 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Special thank you to our wonderful waitress and the manager who had us seated quickly with a crazy amount of people there. Everyone was amazing and food was outstanding!
   

   Benihana - Chicago, ILA répondu le 22 avril 2025

   Hey Danielle, We're thrilled to hear that you had an amazing experience at Benihana - Chicago, IL! It's wonderful to know that our team's quick seating and the food made your visit memorable. We always aim to provide exceptional service and it's great to hear that we hit the mark with you. We appreciate your kind words and high ratings. We can't wait to welcome you back soon! Best Regards, The Management Team
   

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8. J

   Jason VIP

   Chicago 1 commentaire

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   The worst managed restaurant in America. Only “topped” by utter incompetence of the waitress.
   

   Benihana - Chicago, ILA répondu le 21 avril 2025

   Thanks for visiting us, Jason. We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We understand that your experience fell short of expectations, especially when it comes to service. We strive to provide top-notch service to all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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9. D

   David

   Coahuila1 commentaire

   1.0

   Y est allé le 18 avril 2025

   1. Cote globale 1
   2. Nourriture 4
   3. Service 2
   4. Ambiance 2

   Very bad! Had reservation at 8pm; gave us table at 10pm
   

   Benihana - Chicago, ILA répondu le 20 avril 2025

   Hi David, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. It's disappointing to know that we fell short of your expectations in terms of service and timing. We strive to provide a memorable dining experience for all our guests and it's clear we missed the mark during your visit. We appreciate your feedback and we'll definitely take it into account as we continually work to improve our services. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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10. J

    Joanna

    Chicago 1 commentaire

    1.0

    Y est allé le 18 avril 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Horrible experience by far and I’ve been there plenty of times. Horrible experience by manager as well. Will never go back.
    

    Benihana - Chicago, ILA répondu le 20 avril 2025

    Thanks for the review, Joanna. We're deeply sorry to hear about your disappointing experience at Benihana - Chicago, IL. It's clear that we fell short on meeting your expectations, and for that, we sincerely apologize. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Best regards, The Management Team
    

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