Benihana - Chicago, IL

Commentaires sur le restaurant Benihana - Chicago, IL de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Armando

   Chicago 4 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a fun time. We went to celebrate my mom and daughter's birthday and my son's first communion. The only thing I didn't like were the drinks I ordered: Long Island iced tea and a mojito. 3 stars for the drinks.
   

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2. R

   Rhett VIP

   Chicago 2 commentaires

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   It took an hour and a half for the cook to show up at our table. Drinks took 30 min. Our server told us it was last call for drinks before the cook started cooking our food. This is the 3rd and last time I will ever visit this location. Every single time it disappoints. Better off driving to Lombard, Schaumburg or wheeling.
   

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3. M

   MAry Ann

   Chicago 8 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The staff were very friendly and helpful. The chef’s show was very good and the food was excellent! Seafood Diablo for me and it was phenomenal. This is the first Teppin style cooking restaurant have been to where the food was amazing!
   

   Benihana - Chicago, ILA répondu il y a 6 jours

   Thanks for the feedback, MAry Ann! We're thrilled to hear that you enjoyed your dining experience at Benihana - Chicago, IL. We're glad you found the food excellent and enjoyed it as a part of your meal. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

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4. K

   Katie

   Milwaukee1 commentaire

   3.0

   Y est allé le 2 mai 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   My dad got hit with a flying shaker from a chef at another table which broke his sake cup- it would have been nice to receive an apology other than a surprised “oh!” from the chef who accidentally had it slip. Also it would have been appreciated if at minimum they replaced the sake.
   

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5. L

   Lauren VIP

   Chicago 4 commentaires

   3.0

   Y est allé le 2 mai 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 1
   4. Ambiance 3

   Service was miserable and the food was ok. For the price, I would rather go somewhere else, but overall not bad.
   

   Benihana - Chicago, ILA répondu le 3 mai 2025

   Thanks for the review, Lauren. We're sorry to hear that your experience at Benihana - Chicago, IL didn't live up to your expectations. We're always striving to provide excellent service and delicious meals, so we're disappointed to hear that it fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Chicago, IL Management Team
   

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6. A

   April

   Chicago 1 commentaire

   1.0

   Y est allé le 27 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 3

   This was a horrible experience. The place was empty! And it took forever for them to serve us ANYTHING!! The chef came out 45-50 mins after sitting at the table. Requested the manager he was NO HELP AT ALL. When you order shrimp fried rice I KNOWWWW there are supposed to be more than 3 shrimp in the rice. HORRIBLE EXPERIENCE WILL NOT GO BACK TO THIS LOCATION! Downtown Chicago.
   

   Benihana - Chicago, ILA répondu le 29 avril 2025

   Hi April, We're truly sorry to hear about your experience at Benihana - Chicago, IL. We understand that waiting can be frustrating, especially when you're looking forward to a meal. We also regret that the amount of shrimp in your fried rice did not meet your expectations. We're always striving to improve and your feedback is invaluable in this process. We understand that our service did not meet your expectations and for that, we sincerely apologize. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future to provide you with the quality experience you deserve. Best regards, The Management Team
   

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7. B

   Brianna

   Toledo1 commentaire

   1.0

   Y est allé le 26 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 3
   4. Ambiance 3

   Food was overpriced. They charge us more than with the receipt stated.
   

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8. M

   Marilena

   Chicago 3 commentaires

   1.0

   Y est allé le 23 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 1

   Terrible experience. Love Benihana in general but the service at this location was terrible. The service was awful. The waiter was in training and both the trainer and trainee kept forgetting our orders. The room was extremely hot. Had to go outside at least twice to cool off. Better ventilation is needed. Two people at the table were celebrating birthdays and while we saw other tables celebrating, the waiters never came back after the food was cooked. We ran out of drinks mid dinner and they were nowhere to be found. Finally flagged someone to ge rus our bill. I regret giving a tip for such terrible service.
   

   Benihana - Chicago, ILA répondu le 24 avril 2025

   Hello Marilena, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We always strive to provide excellent service and it's clear we missed the mark during your visit. We apologize for the forgetfulness, the room temperature, and the delay in serving your drinks. We also regret that your visit was not as memorable as your previous ones at our locations. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, Benihana - Chicago, IL Management Team
   

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9. A

   Amanda VIP

   Chicago 3 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Had such a great time at Benihana! The food was sooo good. Definitely upgrade with scallops. The chef Sergio is so fun and entertaining. Our server Lillie was lovely too. Definitely will come back and highly recommend!
   

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   Benihana - Chicago, ILA répondu le 25 avril 2025

   Hello Amanda, Thank you for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Chicago, IL. We're glad that you enjoyed our food and found our chef entertaining. We're also pleased to know that our service was up to the mark. Your high recommendation means a lot to us. We look forward to welcoming you back soon!
   

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10. S

    Savi

    Chicago 12 commentaires

    5.0

    Y est allé le 21 avril 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 3

    I always love Benihana. Although the one in Lombard is much better and cleaner, the one in the city is not bad either.
    

    Benihana - Chicago, ILA répondu le 22 avril 2025

    Hey Savi, Thank you for your kind words and for always choosing to dine with us at Benihana - Chicago, IL. We're thrilled to hear that you've consistently enjoyed our service and food. We understand your concern about the cleanliness of our Chicago location. We're working on improving that aspect of our restaurant. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
    

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