Benihana - Chicago, IL

Name: Benihana - Chicago, IL
Address: 875 N Michigan Ave, # GP03, Chicago, IL, United States, 60611
Telephone: (312) 780-3110
Price range: $30 and under
Rating: 4

4.0

2253 Reviews

$30 and under

Japanese

Top Tags:

Welcome to Benihana, a dining experience unlike any other! Our guests are seated at communal tables in groups, where your personal chef will perform the ancient art of Teppanyaki. Watch as we slice and dice, preparing a meal that will dazzle your eyes as well taste buds, whether you choose mouth-watering steak, tender chicken or succulent seafood. You can also enjoy sushi prepared by a talented sushi chef and indulge in a specialty cocktail.

Make a reservation

Party Size

2 people

DateTime

Dec 10, 2023

7:00 PM

Booked 86 times today

Order delivery or takeout

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Japanese
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri 11:00 am–11:59 pm Sat 11:00 am–11:00 pm
Phone number
(312) 780-3110
Website
https://www.benihana.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Catering
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
Private party facilities
Benihana Chicago offers 3 private dining rooms for group parties for 20-90 guests. Our private rooms offer unique settings for social and corporate gatherings along with a group dining and bar package.

Location
875 N Michigan Ave, # GP03, Chicago, IL 60611
Neighborhood
Downtown / Loop
Cross street
John Hancock Center
Parking details
Street Parking
Additional
Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, Wine

Offers

Buy $50 in Gift Cards, get a $10 Promotional Card
Nov 1 - Dec 31, 2023
Sun - Thu - 11:00 AM - 3:00 PM, 3:00 PM - 10:00 PM,Fri - Sat - 11:00 AM - 3:00 PM, 3:00 PM - 11:00 PM
Now through December 31, purchase $50 in Gift Cards, receive a $10 Promotional Card. Purchase $200 in Gift Cards, receive $60 in Promotional Cards! Ask your server for details.

Popular dishes

What 2,253 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0

4 based on recent ratings

4.2Food
3.9Service
4Ambience
3.7Value

Noise • Moderate

2,253 Reviews

L
Luis
Chicago
3 reviews
vip
5.0
3 reviews
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Amazing food and service has greatly improved, great experience overall!
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GG
GordonGartrele
Chicago
3 reviews
vip
5.0
3 reviews
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great food & great service! My daughter enjoyed it for her bday!
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KW
KennethW
Chicago
17 reviews
vip
2.0
17 reviews
Dined 7 days ago
1. Overall 2
2. Food 4
3. Service 3
4. Ambience 2
The place seems to be going downhill. Place was filthy especially the floors. Drinks not what they use to be… Food is ok. Wu House and Ron of Japan better option
Benihana - Chicago, ILResponded 5 days ago
Hi Kenneth, thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered and will address this with our team. We appreciate your perspective and will take it into consideration as we strive to improve. If you have any specific suggestions or ideas, feel free to share them with us via our website: Benihana Listens
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OT
OpenTable Diner
Chicago
1 review
1.0
1 review
Dined 7 days ago
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Made reservations at 6:30. They didn’t have my table ready until 7:30 and waited another hour and a half. I finally have dinner
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OT
OpenTable Diner
Chicago
1 review
3.0
1 review
Dined on December 2, 2023
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
Server got orders wrong. Was slow to return with requested items. Meal was pricey for the portion sizes.
Benihana - Chicago, ILResponded 5 days ago
Hi, thank you for sharing your feedback. We apologize for the mix-up with your order and the delay in getting you the requested items. We appreciate your input on portion sizes and will take it into consideration as we strive to improve our content. We hope to have the opportunity to make it up to you in the future. If you have any specific suggestions or ideas, feel free to share them with us via our website: Benihana Listens
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C
Citlali
Los Angeles
1 review
5.0
1 review
Dined on November 26, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Mark was amazing! We had a great conversation during our meal, he cooked us a fantastic meal and put on a great show!
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AM
AMP17
Chicago
4 reviews
4.0
4 reviews
Dined on November 23, 2023
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
Not too crowded for a holiday. Easy reservations and service was very good.
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MA
MarilynA
Chicago
5 reviews
5.0
5 reviews
Dined on November 23, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Good food good service and good ambience. It was a nice place to have thanksgiving dinner.
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CG
ChrisG
Chicago
2 reviews
2.0
2 reviews
Dined on November 23, 2023
1. Overall 2
2. Food 2
3. Service 3
4. Ambience 3
Appetizer was ice cold and they didn’t seat us until 20 mins after our reservation time. We also weren’t allowed to order the bottle of wine we wanted because it wasn’t on the menu despite it being in the wine case. Our waitress was extremely nice though.
Benihana - Chicago, ILResponded on November 27, 2023
Chris, thank you for leaving your feedback. We strive incredibly hard to make every guest experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website: Benihana Listens
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JH
JaylanH
Chicago
1 review
5.0
1 review
Dined on November 21, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great! Food is good experience 10/10 highly recommend
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OT
OpenTable Diner
Chicago
1 review
5.0
1 review
Dined on November 19, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Solo the waiter was amazing and really effecient such an great experience
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OT
OpenTable Diner
Chicago
2 reviews
1.0
2 reviews
Dined on November 19, 2023
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
The manager lance didn’t honor a coupon given to me bc they messed up on my seafood allergy . He then proceeded to tell me it’s bc he didn’t like my tone of speaking/attitude when I was respectful and cordial and simply asked if it would be honored bc the server was unsure. He then told me he’d get the number for corporate but came back and said google it and he’s not comping me . I did record part of the altercation and will be contacting corporate immediately. The whole incident began bc the server almost charged the wrong card $200 bc she mixed up the whole tables cards. On top of that I have a food allergy I made known and he had me waiting 30+ mins at a table with my allergens present and told me too bad. Terrible experience overall
Benihana - Chicago, ILResponded on November 20, 2023
Hi, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website.
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OT
OpenTable Diner
Chicago
2 reviews
5.0
2 reviews
Dined on November 18, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
This food was so delicious! My family loved it. We were there celebrating two birthdays my mother in law and my friend whom we share a grandson with. It was my mother in law’s first time and she was overwhelmed with happiness and really enjoyed the food. I love it here and I would celebrate all my occasions here. Thanks for the experience
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OT
OpenTable Diner
Chicago
1 review
vip
1.0
1 review
Dined on November 16, 2023
1. Overall 1
2. Food 4
3. Service 1
4. Ambience 1
Took an hour to get a beer and when I asked for it to be comped I was told to stop threatening the wait staff. Still took another 30 mins to ge the drink and then they purposefully didn’t do the bday dessert for my son. Avoid this overpriced scene.
Benihana - Chicago, ILResponded on November 17, 2023
Hi, on behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. We strive incredibly hard to make every guest experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website.
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MT
MarkT
1 review
1.0
1 review
Dined on November 12, 2023
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
We arrived on time for our reservation still waited 45 minutes to be seated. Then on top of that waited another 30min so someone can take our order. We haven't eaten and is starving at this time. It's 10:00 now I have a reservation somewhere else so I decided to leave very disappointed on my first time coming here we never come again
Benihana - Chicago, ILResponded on November 13, 2023
Mark, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website.
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RC
RobinC
1 review
3.0
1 review
Dined on November 12, 2023
1. Overall 3
2. Food 5
3. Service 3
4. Ambience 3
i made a reservation for 3 at 7pm. we arrived 10 minutes early and got checked in. we then waited until after 7:30 to be seated. it was extremely frustrating. please try not to overbook yourself in the future. otherwise what is the point of a reservation?
Benihana - Chicago, ILResponded on November 15, 2023
Robin, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our website. We look forward to serving you again soon.
1 person found this helpful
OT
OpenTable Diner
Minneapolis
5 reviews
5.0
5 reviews
Dined on November 11, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Our server (Shaheer) was outstanding and helped make the evening a really fun dining experience. Would highly recommend.
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OT
OpenTable Diner
Chicago
1 review
4.0
1 review
Dined on November 9, 2023
1. Overall 4
2. Food 3
3. Service 3
4. Ambience 3
Very enjoyable. My party had a great time…will come again!
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LL
LouiseL
Chicago
10 reviews
2.0
10 reviews
Dined on November 7, 2023
1. Overall 2
2. Food 2
3. Service 1
4. Ambience 4
Service was poorer than we are use to from this restaurant group. Had problems and no manager to come and address them. Food was undercooked. Won't be going back there again.
Benihana - Chicago, ILResponded on November 13, 2023
Hi Louise, thank you for sharing your feedback. We apologize for the disappointing experience you had with our service and food quality. We take your concerns seriously and will address them with our team. Please reach out to us directly via our website for further assistance on this situation.
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JB
JacqulineB
Chicago
4 reviews
4.0
4 reviews
Dined on November 7, 2023
1. Overall 4
2. Food 5
3. Service 3
4. Ambience 3
The location in Lombard IS BETTER! From the atmosphere to the experience!
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OT
OpenTable Diner
New York Area
1 review
3.0
1 review
Dined on November 6, 2023
1. Overall 3
2. Food 4
3. Service 3
4. Ambience 4
I was very happy with the food! However the chef was cooking for a coworker and hardly paid attention to us. That was really annoying
Benihana - Chicago, ILResponded on November 9, 2023
Hi, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our website.
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JC
JeffreyC
New York Area
7 reviews
5.0
7 reviews
Dined on November 5, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 4
Our chef was awesome. I know it is a hard job to be energetic throughout the day so I appreciate his effort. Great food and great time with my daughter.
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MN
MarkN
1 review
1.0
1 review
Dined on November 5, 2023
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Awful just awful. I never leave reviews, but I feel like I have to. We had a reservation for 9 pm that we had made that afternoon. Checked in at 9 and they were running a little behind - so we thought we’ll wait a bit - no big deal. Well we wound up waiting 45 minutes to be seated. Once our group was seated, we were completely forgotten about - and nobody came by to help us for another 30 minutes. Waiters, waitresses, cooks, everyone walked by but no one offered our entire table any drinks or said they’ll be right with us. By this time, my wife and I were about ready to just leave, but a waiter came by and took all the food orders and drink orders for the table. It took another half hour for us to get our drinks and even start with the appetizers. In between waits there were no check ins and no check ups by any staff. For what is advertised as a high end dining experience, it is anything but. Considering our bill was over $100 we would have rather spent that at some 2 star chain like Applebees where we would at least have our order taken.
Benihana - Chicago, ILResponded on November 9, 2023
Mark, on behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our website and we look forward to serving you again soon.
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OT
OpenTable Diner
Houston
4 reviews
4.0
4 reviews
Dined on November 5, 2023
1. Overall 4
2. Food 3
3. Service 5
4. Ambience 2
We had an 8pm reservation I got a text at 7:30 that said our table was ready and asked if I was on my way; I said yes. Got there at 7:40 and still had to wait 50 minutes after being told the wait would be 20 minutes. The cooks coats were dirty and the habachi experience was no different for every other habachi restaurant. I expected an elevated experience and more interaction than 1 fire and a shrimp and hat/pocket trick considering the cost. Our service was good from our servers but that’s it.
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OT
OpenTable Diner
1 review
2.0
1 review
Dined on November 4, 2023
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 3
Took my daughter and friends for a 9th birthday dinner. Service was subpar, we had to ask multiple times to have water refilled and had to track down a manager in order to get our check. We never received several items we ordered. The chef just cooked, was not energetic, no tricks, and didn’t interact with the table. The food was ok, but nothing special.
Benihana - Chicago, ILResponded on November 7, 2023
Hi, on behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team for further assistance with this matter please do so via our website.
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m
mpiddy
Chicago
4 reviews
vip
1.0
4 reviews
Dined on November 4, 2023
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Our reservation was for 10 people at 5:30pm. They did not seat us until 6pm. 10 people waiting, 4 of those being young kids. NOT fun to wait. On top of that, I received at text at 5:25pm saying our table was ready so I'm not sure why when we got there at 5:30pm we had to wait another half hour. The hostess was the rudest of all. She spoke not only to me but every customer after me very condescendingly. Black hair, and apparently she is new as I let the other hostess know who was thankfully MUCH nicer and she is the one who told me the rude hostess was rude. The manager also wasn't much better. He didn't seem to care or was any sort of apologetic for the fact that our party waited so long. Food was good, but overpriced. I used to go to Benihana as a kid and wanted my son to experience a fun time for his birthday, but we'll likely never be back.
Benihana - Chicago, ILResponded on November 7, 2023
Hi mpiddy, we're sorry to hear about your recent experience. We apologize for the delay in seating your party and for any inconvenience caused. We appreciate your feedback regarding the hostess and manager, and we'll address this internally. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions in regards to this situation via our website.
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KB
KatieB
Chicago
10 reviews
vip
5.0
10 reviews
Dined on November 1, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Roman, Thomas and Katie were fantastic!! Great time!
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N
Nikki
1 review
1.0
1 review
Dined on October 28, 2023
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 4
Worst experience ever. The food was made so late. I got rice first and chicken was served when my food became cold. This is the worst experience I have ever had
Benihana - Chicago, ILResponded on November 20, 2023
Nikki, thank you for leaving your feedback. We strive incredibly hard to make every guest experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website.
Is this helpful?
OT
OpenTable Diner
1 review
5.0
1 review
Dined on October 25, 2023
1. Overall 5
2. Food 5
3. Service 3
4. Ambience 5
Great food great ambience. Sadly not enough help at the bar to get our second round of drinks with our meal Manager was apologetic
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AG
AnitaG
Coastal Georgia
5 reviews
3.0
5 reviews
Dined on October 25, 2023
1. Overall 3
2. Food 3
3. Service 1
4. Ambience 3
The food was fine, and the chef put on a great show. The service was an afterthought. Although the server had FANTASTIC personality and energy, we got one beverage and then no refills until we asked for them AFTER the server brought the check; they never stopped by during the meal, even though everyone had empty glasses. They brought the steamed rice once everyone was finished eating. I don’t know that it would ever be my first choice again for a meal.
Benihana - Chicago, ILResponded on November 20, 2023
Hi Anita, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our website.
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OT
OpenTable Diner
Baja California
2 reviews
5.0
2 reviews
Dined on October 24, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Súper rico servicio excelente ubicación perfecta para seguir conociendo la ciudad.
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SL
SusanL
Chicago
2 reviews
4.0
2 reviews
Dined on October 22, 2023
1. Overall 4
2. Food 3
3. Service 2
4. Ambience 4
Server had to be called out to refresh drinks and then bring out the check. My meal came with dessert that he never offered to me. Chef was good but was confused on the orders and who had what - could have been because of the server. Noodles were good but a little greasy - could have been cooked longer. The meats, rice and veggies were cooked to perfection though.....
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LE
LouE
1 review
3.0
1 review
Dined on October 22, 2023
1. Overall 3
2. Food 4
3. Service 2
4. Ambience 4
We were in the restaurant by 1210 but was only seated at 1250 even if the restaurant was not full. Then we waited another 30-40 minutes before our chef came. Prior to that, we asked one of the hosts what time the chef will come since my wife had to be back by work at 2. Her reply - Sorry but this is an hour and a half experience. Said lady, Caucasian and blonde and probably in her 40’s was rude and unapologetic. Thank goodness her black colleague was nice and accommodating and eased some of the tension. The chef, Alexis served us well too. He was pleasant and entertaining. Food was as expected, consistent with our many Benihana dine-ins.
Benihana - Chicago, ILResponded on November 20, 2023
Hi Lou, thank you for taking the time to share your experience with us. We apologize for the wait time and any inconvenience caused. We appreciate your feedback and are glad to hear that our chef and food met your expectations. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our website. We look forward to serving you again soon.
Is this helpful?
CW
CarlosW
1 review
5.0
1 review
Dined on October 22, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
That was my first time eating at Benihana and the food was Delicious
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M
Maria
Las Vegas
1 review
4.0
1 review
Dined on October 22, 2023
1. Overall 4
2. Food 4
3. Service 3
4. Ambience 3
Portions were too small Gabriel, the waiter was not attentive Rafael, cook was great
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OT
OpenTable Diner
1 review
1.0
1 review
Dined on October 22, 2023
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 2
Reservation was not saved for us. Did not get to eat until 9:45 when reservation was at 8
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RW
RickeshaW
San Francisco
2 reviews
1.0
2 reviews
Dined on October 21, 2023
1. Overall 1
2. Food 4
3. Service 1
4. Ambience 2
After waiting over 20 min to put drink order in my server brought the rest of the table drinks but not mine and my partner. We asked him multiple times for our drinks with no response but he brought others at our table refills. When our drinks were delivered it was incorrect and our cook actually got someone to bring us water because of the mistake. It overall felt horrible that others where treated better than us.
Benihana - Chicago, ILResponded on November 20, 2023
Hi Rickesha, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly by visiting our website.
Is this helpful?
JS
JessicaS
Chicago
2 reviews
5.0
2 reviews
Dined on October 21, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Very nice staff!! The food was delicious!! You want regret not going!!
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M
Marty
Chicago
5 reviews
2.0
5 reviews
Dined on October 16, 2023
1. Overall 2
2. Food 2
3. Service 3
4. Ambience 3
Not up to usual standard for this chain. Too much pepper on food and too grizzly. Chef not as personable or interactive as other tables.
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d
daynat
1 review
5.0
1 review
Dined on October 14, 2023
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was wonderful! The food was delicious.
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Safety precautions

Screening
- Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Benihana - Chicago, IL using the Order Online button. Benihana - Chicago, IL also offers delivery in partnership with Postmates and Uber Eats.

Benihana - Chicago, IL is rated 4 stars by 2253 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

Party Size

2 people

DateTime

Dec 10, 2023

7:00 PM

Booked 86 times today

Order delivery or takeout

875 N Michigan Ave, # GP03, Chicago, IL 60611

Additional information

Cross street
John Hancock Center
Neighborhood
Downtown / Loop
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri 11:00 am–11:59 pm Sat 11:00 am–11:00 pm
Price
$30 and under
Cuisines
Japanese
Dining style
Casual Dining
Dress code
Smart Casual
Parking details
Street Parking
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, Wine

Website
https://www.benihana.com/
Phone number
(312) 780-3110
Catering
Spice up your next gathering with Benihana catering! Our perfectly portioned hibachi entrees, sides, and sushi platters are guaranteed to wow your guests. Place your order at least 3 hours in advance and indulge in a full flavor experience. https://www.benihana.com/catering/
Private party facilities
Benihana Chicago offers 3 private dining rooms for group parties for 20-90 guests. Our private rooms offer unique settings for social and corporate gatherings along with a group dining and bar package.

Benihana - Chicago, IL

Make a reservation

Order delivery or takeout

Additional information

Offers

Buy $50 in Gift Cards, get a $10 Promotional Card

Popular dishes

Benihana Trio

Hibachi Steak

Benihana Special

Menu

What 2,253 people are saying

Overall ratings and reviews

Safety precautions

Screening

FAQs

Does Benihana - Chicago, IL offer delivery through OpenTable or takeout?

How is Benihana - Chicago, IL restaurant rated?

Is Benihana - Chicago, IL currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information