Benihana - Chicago, IL

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1. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food1service2ambience1

   Waited 30 min to order drinks. Waited 45 min to order food. Water and drinks didn’t arrive until we waited for over an hour. Food was bland and simply boring. Fried rice was plain and so were the noodles. Steak was under seasoned, needed salt and paper. Scallops were so tiny I could barely see them. Spent $250 for 2 adults and a kid. Overall it was a terrible experience and would never go back! Save your money and try other places.

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2. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   overall1food2service1ambience1

   Our reservation was at 8:30 and we didn’t sit down until 9:05. Then our orders were not taken until 9:40. What we thought would be a great birthday dinner ended up being a dragged out disaster. Plates were broken and poorly cleaned up. Never were we asked if we wanted refills or another round of drinks. We had to physically get up to request water. Never going back. Very disappointed in the service and how they handled multiple inconveniences.

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3. s

   sssss

   Chicago

   1 review

   vip
   4.0

   1 review

   Dined 1 day ago

   overall4food5service4ambience5

   Our server Amy was wonderful but the wait time for the chef was ridiculous. Our reservation was for 6:30pm and we were seated on time. However, it was 10:30pm before we were able to leave. We waited over an hour between our soup/salad and the chef coming to the table to cook for us.

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4. OT

   OpenTable Diner

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   overall4food2service5ambience5

   The entertainment is what it’s all about. We loved our chef. The food was way too rich for us, but it was tasty. Our kids loved celebrating their birthdays there.

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5. OT

   OpenTable Diner

   London

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience1

   It took us 1 hour to be seated.. we booked for 3:30 and we were called to be seates @4:30

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6. KM

   KristiM

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service1ambience3

   The food service was extremely slowed down and had long pauses between the courses. Our chef was new and pretty slow as well. we sat staring people at the table across from us for over 40 minutes. Food tasted pretty good. We had to pay our bill before we were served the ice cream that came with our meal. Not very attentive to our table. The y were very busy

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7. Y

   Yung

   Chicago

   8 reviews

   vip
   5.0

   8 reviews

   Dined 3 days ago

   overall5food5service5ambience3

   Our chef Erick and host Alex were great!

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8. RJ

   RachelleJ

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food5service5ambience5

   I took my boyfriend for the 1st time for his 36th birthday. The experience was nice out server Alex was great My only complaint is that some of the charges on the bill were not clear. I was unaware that we were charged for rice and vegetables I was under the impression that was included in the meal.

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9. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Thank you value time

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10. OT

    OpenTable Diner

    Chicago

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service4ambience2

    The quality of food was ok. The service was ok. Everything was just ok. It wasn’t great. A few mistakes were made. And for the price I expected more in every way.

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11. u

    ulisesb

    Mexico City

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food4service1ambience4

    Very bad service and attitude from the front desk.

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12. LD

    LennyD

    Chicago

    1 review

    5.0

    1 review

    Dined on November 27, 2022

    overall5food5service3ambience4

    Was a great experience. Food was good, service was good. Perfect outing for a family that want to eat and have fun

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13. GM

    GlennaM

    Chicago

    1 review

    4.0

    1 review

    Dined on November 26, 2022

    overall4food4service2ambience4

    Our server was Dario. Things were fine until at the end when we wanted to pay the bill. He was using a hand held device for credit card, he then told me a number, basically said, "the bill is $261.xx Dollar, may I have your card?". At the time, the room was pretty noisy and I wasn't thinking much and assumed he gave me the total of our food bill, I said OK. He then charged my card and asked where can I send your bill to? I said email or phone. He texted the bill to me. At that time, I was busy talking to my guests and didn't have time to check the bill. After I got home, I notice the bill had an odd number for tips, it was $43.58, I was wondering how that number came about, it was 22.35% of my bill of $195.00. I wondered what the Benihana policy is on Tips, or how much was the minimum if any policy were posted online, nothing was posting on their website. I think it is really not appropriate what the server did, as a client, I should have had the opportunity to review my bill and decided on how much tips to give. He took the order and brought us drink, the chef did most of the work. In any event, I thought what he did was taking advantage of the client not showing the total and made that decision for himself on the tips. This needs to be changed. I had called the phone number to protest, still waiting to hear back from them after 3 days...I called the number again, someone said that lady is not working today, she will call you back when she returns... OK!?

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14. ES

    EddieS

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined on November 26, 2022

    overall1food2service1ambience2

    Worst service I've experienced in a long time. We were seated for 40 minutes before we got a drink. Water came 20 minutes later. The shrimp wasn't cleaned and my niece was grossed out by it. She was given enough shrimp for 4 people. Those of us who ordered chicken were given a tiny portion but a gigantic portion of disgusting noodles doused in an inedible sauce. They weren't busy either. More than half of the entire restaurant was totally empty. Just horrible.

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15. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 26, 2022

    overall1food4service1ambience3

    Even with a reservation, it was a three hour meal. 30 minutes after our reservation to get seated. Thirty minutes to take our order and provide water (glasses were filthy with plenty of debris in them floating around). The chef we had was fantastic, but we waited almost 90 minutes before he arrived at the table. The room where we sat had only two tables but the circulation was bad and the smell of grease was a bit overwhelming.

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16. CG

    ChristineG

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on November 24, 2022

    overall2food5service1ambience3

    We waited a long time to get our drink order and food. We were there for almost 3 hours.

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17. R

    Rick

    Chicago

    15 reviews

    vip
    2.0

    15 reviews

    Dined on November 23, 2022

    overall2food5service1ambience2

    We have been to Benihana many times and loved it. This time, the service was absolutely awful. The server broke water glasses as he slammed them down, messed up orders, and never checked in after the meal began. Then, he came in at the end and did not even offer dessert to folks. Worst Benihana experience I've had. I won't be back. The cook was, as usual, fantastic. Sorry!

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18. BS

    BarbaraS

    1 review

    5.0

    1 review

    Dined on November 21, 2022

    overall5food5service5ambience5

    The food and service was great little pricey. And if you have a coupon for a birthday make sure you read the fine print because Monday 2 Thursday you can't use it

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19. CC

    CherylC

    1 review

    1.0

    1 review

    Dined on November 21, 2022

    overall1food4service1ambience2

    Never again…that location is trash…very unprofessional

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20. p

    pomko

    Chicago

    52 reviews

    vip
    5.0

    52 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    We had a wonderful dinner and celebration. Great filet mignon and scallops! A special thanks to our chef Armando! We will come back again and again! Thank you!

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21. OT

    OpenTable Diner

    Nashville

    1 review

    1.0

    1 review

    Dined on November 20, 2022

    overall1food3service1ambience1

    Service was sooooooo slow. It took 40 minutes to bring us a drink and the place was NOT BUSY. Food was so so

    Report
22. JJ

    JeffreyJ

    Orange County

    13 reviews

    vip
    3.0

    13 reviews

    Dined on November 20, 2022

    overall3food4service2ambience3

    Waiter was super busy. Never checked on us. It was just ok.

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23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food4service3ambience3

    Our table area was obviously dirty. There was a cloth napkin still on the floor left from previous diners. The table was sticky my friend had to ask for it to be cleaned. We could visually still see the left over pieces of meat on the grill from previous guests. At the end of the dinner I could see other left over trash on the floor from the previous diners. It was against the wall etc. I received barely half a sip of ice cream. Noting for my birthday. Not even the other half of of the ice cream. IF I ever return it would be strictly for carry out. Probably not going back due to cost for parking.

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24. OT

    OpenTable Diner

    Chicago

    1 review

    1.0

    1 review

    Dined on November 18, 2022

    overall1food1service1ambience1

    We waited 40 minutes before anyone came to take our order then when they arrived to cook the food my rice was too salty noodles were undercooked and the poor portions of meat were impeccable. I will never eat from the restaurant again

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25. C

    Cash

    Chicago

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 18, 2022

    overall5food5service5ambience5

    Trumaine and Guillemoire were great and provided a wonderful experience for us!

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26. O

    Opentable

    Chicago

    7 reviews

    5.0

    7 reviews

    Dined on November 17, 2022

    overall5food5service5ambience5

    Amy the server and the chef Ardis was the best, they made my birthday dinner so special!!!! Highly recommended 💕💕💕

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 14, 2022

    overall5food5service5ambience5

    It was the best 10/10

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28. OT

    OpenTable Diner

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on November 14, 2022

    overall3food5service2ambience5

    The food is always on point, but the service at this location was terrible. Our server was the worst and made the experience not so good.

    Report
29. HE

    HappyEater

    Washington DC

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service2ambience1

    The quality of the meal was astonishing bad. No flavor and not like your typical Japanese Steak House where the meal is exceptionally tasty and comes out hot. The food was cold and they “sprinkled” on the chicken for the chicken fried rice—- it was not cooked inside the dish. If you are in the city I’d try something less commercial. :-(

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30. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 13, 2022

    overall4food4service3ambience3

    Our table was way too crowded! They sat 10 of us!!! Too loud and service wasn’t great due to too many people.

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31. CS

    CallieS

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5

    Great experience l. Would definitely recommend. 🙂

    Report
32. L

    Luis

    Chicago

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service3ambience3

    Very long wait for seating and an even longer wait for the chef, but the food is definitely fire once it arrives. Food makes up for the wait but it is getting kind of ridiculous.

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33. WB

    WendyB

    1 review

    4.0

    1 review

    Dined on November 13, 2022

    overall4food5service5ambience4

    The food and service were very good. I just wish Benihana would post a disclaimer for how the stink the grills and smoke embed into your hair and clothes- I had an expensive jacket on last night - along with a parka- both are quite new but now both smell like a grease trap - I spent a lot of money at this restaurant and had I known I was also paying for stench I would have dressed in old clothing. Also, my bedding stinks like a greasy spoon diner - thus is not something I’d pay for again- I will not be back - very gross and disrespectful

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34. KP

    KennethP

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience3

    I have been to this restaurant before. This was the worst time ever. I drove from another state to go here and wa had the worst time. Our soup and salad never came. My sushi I ordered came after the meal was over. The server left us hanging and started with a new table. They got all their food but we did not. My scallops were burnt and no one would acknowledge us

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35. L

    Localguest312

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food1service1ambience1

    Had a reservation at 5:45 and was sat at 6:05. Ordered a beverage right when we were sat and by 6:40, nothing arrived but the water. We sat for 35 minutes with just the water and no food. We had to cancel our order (only drinks at this point) because only the water was delivered. I wish I could rate this better.

    Report
36. T

    Tyaisha

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on November 10, 2022

    overall5food5service5ambience5

    The service was phenomenal. Trumaine (our host) was very attentive and knowledgeable!

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37. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 8, 2022

    overall3food4service1ambience2

    Service was very slow. We never received the teas we ordered. They never gave us our salads which were a part of the meal. The ladies bathroom was not clean, no paper towels, no working soap dispensers. The food was good though.

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38. OT

    OpenTable Diner

    Italy

    1 review

    1.0

    1 review

    Dined on November 7, 2022

    overall1food4service1ambience1

    Not positive waith 2 h for service at table

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39. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 6, 2022

    overall1food4service1ambience2

    Worst service I’ve ever had. I DoorDash Benihana often as I live in the neighborhood and this was my first time dining in. Had to get up from my table and go to the bar for water. Then had to search for waiter to ask for a straw. Ordered a cocktail about 30 min went by and waiter had not returned to check on anyone at the table so I again had to walk to the bar to order another cocktail. When our waiter did finally come to the table her attitude was the absolute worst. I asked her did we do something to offend her because we were all genuinely confused. Upon finishing our meal she never even asked if we needed to go boxes nor offered us the ice cream which is included with our meal. Having to request ice cream which we paid for included in our dinner is wild. There were some guys from out of town at our table who were over it and just left. I was highly disappointed in this service. The cook made a delicious meal but even he almost injured a kid at the table doing his utensil tricks the cooking fork flew across the table and landed on the kids lap. Just a disaster of an experience.

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40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 6, 2022

    overall5food5service5ambience5

    I Love this place

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