- 総合評価 1
- 料理 3
- サービス 5
- 雰囲気 2
Our server was great, albeit clearly overwhelmed. When we walked in, there were many empty, dirty tables throughout the restaurant, trash on the floor. Hostess was effective but walking the restaurant looking for tables, yawning (without covering her mouth) sitting at dirty tables on her phone, often not noticing customers coming in or making attempts to clear dirty tables. Never saw a busser, and assuming servers were responsible for clearing tables and didn’t have time to. Looked to be VERY understaffed. Never saw a manager, although they could have been covering in the kitchen. Based on staffing, probably should have back half of the restaurant tables closed.
Food came out quickly, was hot, correct and delicious. Server was apologetic and checked in several times with us before being able to actually take our order. She was friendly and personable when she did make it to us-we will return because of her. I spent the first 30 minutes of our visit contemplating asking for a job just so we could help the staff.
Bar Louie - St Charles2025年4月15日に返信済みKelly – Thank you for your thoughtful feedback. I’m sorry to hear that parts of your visit didn’t meet expectations, but I’m so glad to hear Vivian made such a positive impression and that you enjoyed your meal. We truly appreciate your patience and kind words, and we look forward to welcoming you back again soon. I’ll be reaching out from Guest Relations in hopes of connecting with you directly and finding a way to make this right. Sincerely, Lori