Bar Louie - St Charles

Bar Louie - St Charles reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Therese

   Unspecified1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   There were a lot of problems with our service this night. Besides this, I love Bar Louie and is a great vibe and place to eat.
   

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2. K

   KELLY

   St. Louis2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Riley was our waiter… He was sweet, pleasant, friendly, accommodating, and most important professional. He made my first experience and visit perfect .
   

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3. C

   Courtney

   St. Louis1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Accommodations were not already set up for our reservations and multiple moves had to be made in order to seat our party. Service was just okay.
   

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4. K

   Kelly

   St. Louis1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 5
   4. Ambience 2

   Our server was great, albeit clearly overwhelmed. When we walked in, there were many empty, dirty tables throughout the restaurant, trash on the floor. Hostess was effective but walking the restaurant looking for tables, yawning (without covering her mouth) sitting at dirty tables on her phone, often not noticing customers coming in or making attempts to clear dirty tables. Never saw a busser, and assuming servers were responsible for clearing tables and didn’t have time to. Looked to be VERY understaffed. Never saw a manager, although they could have been covering in the kitchen. Based on staffing, probably should have back half of the restaurant tables closed. Food came out quickly, was hot, correct and delicious. Server was apologetic and checked in several times with us before being able to actually take our order. She was friendly and personable when she did make it to us-we will return because of her. I spent the first 30 minutes of our visit contemplating asking for a job just so we could help the staff.
   

   Bar Louie - St CharlesResponded on April 15, 2025

   Kelly – Thank you for your thoughtful feedback. I’m sorry to hear that parts of your visit didn’t meet expectations, but I’m so glad to hear Vivian made such a positive impression and that you enjoyed your meal. We truly appreciate your patience and kind words, and we look forward to welcoming you back again soon. I’ll be reaching out from Guest Relations in hopes of connecting with you directly and finding a way to make this right. Sincerely, Lori
   

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5. C

   Christina

   St. Louis3 reviews

   1.0

   Dined on April 5, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Understaffed, dirty tables everywhere. Staff overworked and spread to thin. I don’t blame the server she did as good as she could do. Everything took a long time, but she definitely tried. There’s nobody busing tables in the servers have to do it themselves along with the hostess. The food would’ve been better if it was hot. I ordered the chocolate cake with cherries and they were out of cherries, and the cake did not taste good. I sent it back. That is typically not something I would ever do so they took it off the bill. Great location with a lot of customers, but not enough staff to make people want to come back.
   

   Bar Louie - St CharlesResponded on April 15, 2025

   Christina -Thank you for your feedback, and I’m sorry to hear your experience didn’t meet expectations. We truly appreciate you recognizing your server’s effort despite the challenges, and I’ll be sure to share your comments with our team. I’ll also be reaching out by email in hopes we can connect—I’d like to better understand what happened and see how we can make things right.
   

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6. OT

   OpenTable Diner

   St. Louis5 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was fantastic & we had such a great time!
   

   Bar Louie - St CharlesResponded on March 12, 2025

   Thank you so much for your fantastic review! We're thrilled to hear that you had a great time and that our service made your experience even better. We're especially glad that our team could make your visit memorable. We look forward to welcoming you back soon!
   

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7. M

   Marsha

   Chicago10 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bar Louie - St. Charles was perfect. We were able to make a quick reservation, was seated promptly upon arrival, given great martini suggestions, food came out accurate and hot. Ambience was moderate for a Saturday night and Morgan, our waitress was attentive and great. I recommend this place for a date, girls outing or family dinner night.
   

   Bar Louie - St CharlesResponded on February 25, 2025

   Thanks for the feedback, Marsha! We're thrilled to hear that you enjoyed your experience! We always strive to provide prompt service, delicious martinis, and hot food. It's great to know that our attentive service and ambience met your expectations. We're glad you recommend us for a date night, girls' outings, or family dinners. We look forward to welcoming you and your guests back soon!
   

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8. B

   Becky

   St. Louis5 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was super great! Food excellent! Loved it.
   

   Bar Louie - St CharlesResponded on February 23, 2025

   Becky - Thank you for this review! We're thrilled to hear that you had a great experience. We truly appreciate your support and look forward to welcoming you back soon!
   

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9. OT

   OpenTable Diner

   San Francisco1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The place is cool, the vibe is great. It was packed. But they had few waiters. Therefore, the waiters took 30 minutes to check on us how things are. I wanted to order more drinks but it took too long for her to show up and check if we need anything else.
   

   Bar Louie - St CharlesResponded on March 3, 2025

   Thank you for your feedback! We're glad you enjoyed the atmosphere and vibe, but we’re sorry to hear that the service didn’t meet expectations. We truly appreciate your patience and will share your comments with our team to improve. We’d love the opportunity to provide you with a smoother experience on your next visit!
   

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10. R

    Ryan

    Chicago3 reviews

    1.0

    Dined on February 16, 2025

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 1

    The hostess claimed that they don’t take reservations and had no idea how we booked on OpenTable.
    

    Bar Louie - St CharlesResponded on February 20, 2025

    Thanks for the feedback, Ryan. We're sorry to hear about your experience and we apologize for any confusion. We hope you'll give us another chance to serve you better. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
    

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