Pier W

Over all the food and service was enjoyable area in front of piano was very crowded with servers and customers all trying to walk back and forth to the buffet .

It was my birthday brunch with my two coworkers and we had a really great time

Perfect restaurant for special occasions. Great service, table/seating, food, and ambiance.

Always great food and service and you can't be at the view. Never had a bad word to say from any time I have been there.

Very misjudged place. My server really made my experience bad. He catered to the suit and tie people more. My wife and i were regular fitted and in this particular place you will be overlooked. Treat people equal and wish people didnt just always prefer the best tipper.

We both ordered streaks from the “From the Land” menu. Although we both really enjoyed our steaks I have to say we were both very disappointed in the potatoes. We’ve been there many times before and I look forward to the twice baked potatoes every time. This time, we were both served plain mashed potatoes with our steaks. This was such a disappointment. They even had a very fake taste. For the price we are paying we expected to be served the meal from the menu, we were not expecting a downgrade just because it was Valentine’s Day. When we asked why they weren’t twice baked like it said on the menu and normally, they said that’s what they were serving because of the holiday. It wouldn’t have been a big deal had we known before hand, but I would have asked for different side.

First timer, great ambiance, view, service... Expected a little more flare on food presentation.

Awesome Valentines dinner!!
Swordfish and lobster entrees!!
Oyster sampler of 3 types...all were east coast and excellent!!!
Creme Brûlée and choc cake were outstanding desserts!
5:30 dinner so got to view CLE skyline as it transitioned thru to darkness with the evening lights!!

Very consistent, over 50 years. Good seafood. View of Cleveland downtown and the Lake are nice.

Dear Friends,

Thank you very much for making Mom's Valentine's Day lunch so wonderful for her.

The only feedback I wish to pass on regards your dress code. While I didn't find any mention of your dress code on your webpage, which I highly recommend you include, I did find it listed as "Business Casual" on your page in OpenTable. That said, I was surprised to see so many other patrons, both men and women, come in wearing worn blue jeans, which I don't think fits in the Business Casual definition. This did take the shine somewhat off our experience because, frankly, Pier W was, and is, an "experience" in and of itself and, customers should respect your restaurant's cultural position in the Cleveland area.

Very truly yours,

Kevin P. Murrow

Amazing time and great food, would recommend for a romantic date

Waited 10 minutes to be sat even though I had reservation. Once sat, we were ignored for at least 15 minutes before anyone even acknowledged our presence. Finally someone came to give us water but didn’t offer any other drinks. We ordered our bottle of wine and again, even though the restaurant did not seem too busy, waited 15 minutes to receive it. Did not plan to 200.00 and receive poor and slow service.

Pier W is our favorite restaurant for the scenic view, the delicious food, and the romantic atmosphere. The cedar planked salmon is by far the best we have ever had anywhere and the veggies are just as amazing. We were celebrating multiple special occasions this evening and it was lovely.

Our waitress, Rachael, did an outstanding job. She was friendly, attentive, and very prompt in taking our order and making sure our food was brought out hot and presented well.

Was a great night a very well prepared dinner all of it ! If you have a special occasion to celebrate Pier W is the very special place to take them to. Our dinner was fabulous our waitress Rachel was very attentive she helped top off a meal that was exquisite!! Will return for another.

Always wonderful food, service and atmosphere at Pier W!!!!

Beautiful view of downtown Cleveland- great seafood!

It was the perfect place to take my daughter to lunch since we had not been there in quite awhile. We both ordered salmon and it was cooked to perfection. Out server was extra efficient and very friendly, but not pushy.

Pier W – Revue of 12 February 2019 Visit
My wife and I are not what I would call regular visitors to Pier W, but we have visited on many special occasions over the years. In fact, we always felt that this restaurant was one of the very best restaurants within and close to the Cleveland area. We always referred to Pier W as our special place to dine. So, this week, in keeping with our established custom, we chose to celebrate a part of our 47th wedding anniversary, at Pier W.

The Salmon I ordered consisted of a rather small piece of salmon that was not very tasty, somewhat dry, and barely warm. Since my wife’s meal, a shrimp cocktail and a club sandwich, included French fries, we expected the server to ask if she wanted Ketchup. However, that did not happen, if fact two requests for this sauce were completely ignored. So she just ate the fries without a condiment.

The shrimp cocktail consisted of six large shrimp and cocktail sauce on a large bed of ice. The shrimp were very tasty, but at $18.00, we did not think it a good value.

Overall I would rate the service as poor, our server was not attentive and had to be asked more than once for the Ketchup that never arrived, and did not offer to refill our drinks without us having to “wave him down.”

One more point, I would suggest that you instruct your servers to scrape off the crumbs and wipe the table AFTER the customer(s) leave; not while still sitting there waiting for the check, as happened to us.

A last disappointment: My wife requested a box to take home two quarters of her sandwich. When we checked the box that evening the sandwiches had been virtually crushed into such a very small box that they were melded together; so we threw them out.

Jim & Judy Sainsbury

It was OK. Obnoxious table behind us I think the whole restaurant heard their conversation obviously nothing pier W can do. Just unlucky

Good food, great view of lake and cleveland.

We enjoyed a short time in the bar area for happy hour, and everyone was prompt in service and very courteous. Our hostesses were very sweet and accommodating. We absolutely loved our server, Rachel. She gave great suggestions and was very personable. All in all just a great evening, excellent service and beyond splendid food!

Been to Pier W multiple times and it is always worth while. Great food, an unparalleled view and the service is always top notch.

Its was amazing. Every time I'm there I enjoy it.

Great!!!! Place !!! First time and definitely not my last.

Absolutely fabulous! Our servers extraordinaire, Ashley and Allison Rock! There were 12 of us and we were all well taken care of. We love the fabulous pianist too who truly makes the already wonderful brunch experience complete. ⭐️⭐️⭐️⭐️⭐️

Very professional and courteous, well prepared and organized.

Fantastic atmosphere, good food. The best dining place on the West Side

We requested a booth if it was available,and the hostess said booths were onyl for 4 people. However after we sat down booths next to us were seated with 2 people..Not Happy about that.

Great food and service!!

The food was delicious and the service superb. Pier W has a wonderful bar where we enjoyed martinis as we waited for the rest of our party. The appetizers of brochette and calamari were wonderful. It was a great evening. We were not rushed and we had wonderful desserts of coffees and apple cheesecake. Would definitely recommend Pier W.

Outstanding, exactly what a special dinner out should be. The dining room, in early evening, has an expansive view of Lake Erie, flat and dull. When dark, downtown Cleveland is glittering, floating across the lake. The waitstaff are always present and unobtrusive. And the clam chowder - soupy, but the first taste powerful with clam. Strips of bacon. The clams themselves, delicate and tender. Bouillabaisse also delicate and perfectly cooked - the scallops, the fish, the mussels. All around are people celebrating birthdays and anniversaries, but the atmosphere is comfortable, easy. Not at all stuffy. There is jazzy music at just the right level and at 6, the live piano starts up.

Great chef, great waitstaff, great experience.

Server was inconsistent- waited 20 mins for drinks. Otherwise everything else was good.

It has been awhile since my last visit, Pier W is not nearby for me and is therefore a chosen destination. We were looking for a nice couples dinner with a view, not too noisy so we could have conversation. Pier W did not disappoint with dinner and noise level. The foggy night obliterating any view of Cleveland was not under their control. Our service was excellent, the food - I had the nightly special of small scallops with a truffle risotto - the food was better than I had anticipated. My Hendricks martini was also the right size, served with a cucumber, and chilled to perfection.

Service was excellent. Food was delicious and prepared well. Crème Brulee was absolutely delectable. Ambiance was on point - the VIEWS from this restaurant are breathtaking.

The food, ambience and view were amazing. The tuna might be the best I’ve ever had.

Always a great experience! Thanks to everyone at Pier W for making my dinner special!

Consistently one of Cleveland's very best for upscale dining.

I did not enjoy the mushroom tart...the crust was underbaked. On the other hand, the lobster bisque was delicious.

The food was excellent, particularly the oysters and seared tuna. We had a table by the window and were amazed by the view.