Pier W

First timer, great ambiance, view, service... Expected a little more flare on food presentation.

Amazing time and great food, would recommend for a romantic date

Our waitress, Rachael, did an outstanding job. She was friendly, attentive, and very prompt in taking our order and making sure our food was brought out hot and presented well.

Was a great night a very well prepared dinner all of it ! If you have a special occasion to celebrate Pier W is the very special place to take them to. Our dinner was fabulous our waitress Rachel was very attentive she helped top off a meal that was exquisite!! Will return for another.

Always wonderful food, service and atmosphere at Pier W!!!!

Beautiful view of downtown Cleveland- great seafood!

It was the perfect place to take my daughter to lunch since we had not been there in quite awhile. We both ordered salmon and it was cooked to perfection. Out server was extra efficient and very friendly, but not pushy.

Pier W – Revue of 12 February 2019 Visit
My wife and I are not what I would call regular visitors to Pier W, but we have visited on many special occasions over the years. In fact, we always felt that this restaurant was one of the very best restaurants within and close to the Cleveland area. We always referred to Pier W as our special place to dine. So, this week, in keeping with our established custom, we chose to celebrate a part of our 47th wedding anniversary, at Pier W.

The Salmon I ordered consisted of a rather small piece of salmon that was not very tasty, somewhat dry, and barely warm. Since my wife’s meal, a shrimp cocktail and a club sandwich, included French fries, we expected the server to ask if she wanted Ketchup. However, that did not happen, if fact two requests for this sauce were completely ignored. So she just ate the fries without a condiment.

The shrimp cocktail consisted of six large shrimp and cocktail sauce on a large bed of ice. The shrimp were very tasty, but at $18.00, we did not think it a good value.

Overall I would rate the service as poor, our server was not attentive and had to be asked more than once for the Ketchup that never arrived, and did not offer to refill our drinks without us having to “wave him down.”

One more point, I would suggest that you instruct your servers to scrape off the crumbs and wipe the table AFTER the customer(s) leave; not while still sitting there waiting for the check, as happened to us.

A last disappointment: My wife requested a box to take home two quarters of her sandwich. When we checked the box that evening the sandwiches had been virtually crushed into such a very small box that they were melded together; so we threw them out.

Jim & Judy Sainsbury

Good food, great view of lake and cleveland.

We enjoyed a short time in the bar area for happy hour, and everyone was prompt in service and very courteous. Our hostesses were very sweet and accommodating. We absolutely loved our server, Rachel. She gave great suggestions and was very personable. All in all just a great evening, excellent service and beyond splendid food!

Been to Pier W multiple times and it is always worth while. Great food, an unparalleled view and the service is always top notch.

Its was amazing. Every time I'm there I enjoy it.

Great!!!! Place !!! First time and definitely not my last.

Absolutely fabulous! Our servers extraordinaire, Ashley and Allison Rock! There were 12 of us and we were all well taken care of. We love the fabulous pianist too who truly makes the already wonderful brunch experience complete. ⭐️⭐️⭐️⭐️⭐️

Very professional and courteous, well prepared and organized.

Fantastic atmosphere, good food. The best dining place on the West Side

We requested a booth if it was available,and the hostess said booths were onyl for 4 people. However after we sat down booths next to us were seated with 2 people..Not Happy about that.

Great food and service!!

The food was delicious and the service superb. Pier W has a wonderful bar where we enjoyed martinis as we waited for the rest of our party. The appetizers of brochette and calamari were wonderful. It was a great evening. We were not rushed and we had wonderful desserts of coffees and apple cheesecake. Would definitely recommend Pier W.

Outstanding, exactly what a special dinner out should be. The dining room, in early evening, has an expansive view of Lake Erie, flat and dull. When dark, downtown Cleveland is glittering, floating across the lake. The waitstaff are always present and unobtrusive. And the clam chowder - soupy, but the first taste powerful with clam. Strips of bacon. The clams themselves, delicate and tender. Bouillabaisse also delicate and perfectly cooked - the scallops, the fish, the mussels. All around are people celebrating birthdays and anniversaries, but the atmosphere is comfortable, easy. Not at all stuffy. There is jazzy music at just the right level and at 6, the live piano starts up.

Great chef, great waitstaff, great experience.

Server was inconsistent- waited 20 mins for drinks. Otherwise everything else was good.

It has been awhile since my last visit, Pier W is not nearby for me and is therefore a chosen destination. We were looking for a nice couples dinner with a view, not too noisy so we could have conversation. Pier W did not disappoint with dinner and noise level. The foggy night obliterating any view of Cleveland was not under their control. Our service was excellent, the food - I had the nightly special of small scallops with a truffle risotto - the food was better than I had anticipated. My Hendricks martini was also the right size, served with a cucumber, and chilled to perfection.

Service was excellent. Food was delicious and prepared well. Crème Brulee was absolutely delectable. Ambiance was on point - the VIEWS from this restaurant are breathtaking.

The food, ambience and view were amazing. The tuna might be the best I’ve ever had.

Always a great experience! Thanks to everyone at Pier W for making my dinner special!

Consistently one of Cleveland's very best for upscale dining.

I did not enjoy the mushroom tart...the crust was underbaked. On the other hand, the lobster bisque was delicious.

The food was excellent, particularly the oysters and seared tuna. We had a table by the window and were amazed by the view.

Sunday buffet, full compliment of breakfast, lunch and dinner. From bagels and sammon to bouillabaisse and oysters on the half shell and every sea food delight inbetween. Omelets and Belgium waffles cooked to order and a roast beef cutting station and more. Dozens of desserts, pastries and fruits with fresh whippled cream toppings.
What more is there to say, beautiful views of Cleveland and the lake while seated at white linen tables, attentive waitstaff and delicious food!

Birthday and as always brunch was amazing!! Dessert table gets me every time! And a wonderful surprise was the Maine lobster and scallops chili, to die for!!

Excellent experience, again, from the hostess to the waitress ... from the raw bar to the desert selections ... from the piano player to the bus boys ... everything was fantastic ... a special Thank You to manager Mark for his special attention !!

BOB STACK

The first thing I noticed walking into this restaurant was the incredible view and beautiful dining room. The wait staff was amazing: polite and well informed on both the menu and drink list. The food was great, maybe a bit overpriced but very good. I would highly recommend this restaurant for a date or a special occasion.

One of best restaurants in Cleveland. Great food and service with a beautiful view of downtown.

Wife’s Birthday

The food was good, the view was beautiful. The service however, was not good for a fine dining establishment. The bussers were attentive, but the server was not. It shouldn't make a difference whether or not you are serving a table of 4 or a table of 2. Service should be consistent. The server that we had seemed to prefer her tables of 4...of course the obvious reason was her tip. We watched as she was like this with every table of 2, while providing great service to tables of 4. More guests equals more money... well that's not always true. As a matter of fact, seeing this bad behavior changed my mind for my order.
I decided upon seeing this poor server etiquette, not to order a bottle of wine, among everything else I had wanted.
It took over an hour to get our meals. No apology was made.
My husband and I don't plan on returning. I'll stick with Lockkeepers, where both the food and service is outstanding.

We had a wonderful time. We will definitely be back.

What a lovely place, the view is outstanding. Service and food both top notch, you never feel rushed or that you're being ignored. They know how to strike the correct balance in all aspects of the experience. Can't speak highly enough of Pier W.

Celebrating a birthday! Also had an out of town guest who also states he will return!!! Everyone loved their meal!!! Wonderful experience! We WILL return!

Birthday. Server was very knowledgeable about the menu and didn’t rush us.

Window seat was phenomenal and our server Rachel was excellent. Can’t wait to go back