Excellent food and worth the price. The service was outstanding and made the dinner very enjoyable.
Very nice meal and service. The dining room was at a noise level that was very comfortable for conversation.
I can't remember the name of anyone on the staff that evening, but they were all absolutely courteous, professional and definitely very accommodating. My daughter has severe nut allergies and also has to be on a strict dairy free, gluten free and nut free diet. The chef not only accommodated her needs, but provided her with a special made to order dessert as well as preparing a wonderful souffle for me that was not even on the menu. The food was absolutely delicious! Service was impeccable.
It was fine, felt like you were in a hotel restaurant, which it is. Food was very good and the server was very good and attentive.
My wife and I were traveling through Lubbock and needed a nice spot for dinner. Our hotel across the street recommended this spot and we’re glad they did. Our waiter, Frank, was great! The food was outstanding, especially the avocado & chicken soup, black eyed peas and lamb chops with tomato grits! Unexpected for west Texas, but very well done! Those dishes could rate 5 stars in any Dallas or Houston restaurants, shame on me for not thinking that you could find as good in Lubbock!
Well worth the time & money (not expensive at all) to find this jewel!
slow service on Christmas Day did not have bannana creme pie stated on holiday menu
Top notch all around. Lovely atmosphere. Good service. Food delicious and presented nicely. Yummy chicken and waffles.
I enjoy dinner it was a pretty setting with low lights, waiter was friendly and helpful. Quality food and the bread assortment was nice. Hotel was very nice also with exceptional christmas decorations as if in a larger city. We agreed it was worth the money we spent but having a complimentary salad or soup would be a good option and a menu stating the prices on desserts. Waiter brought out the desserts due to not knowing the prices on a menu we did not order . Quality of food we would return when in Lubbock and stay the night at the Hotel.
This was our first time to Pecan Grill and we were very pleasantly surprised. We were in Lubbock on business and thrilled to find such a great place! The food was exceptional, since we both had a seafood mean and both types were fresh. Unexpected in such a land-locked area. The food was well prepared and very tasty.
Our server was efficient and business-like -- could have used a little more "friendly Texan" but he got his job done.
Next time we are in Lubbock we will definitely return.
Absolutely perfect! We were celebrating our son’s graduation from Nursing School and it was a perfect choice. The food was outstanding. The soup of the Day (cream of asparagus) was AMAZING!
Service was great. Love the creative menu options that you can't get at a lot of restaurants, especially in Lubbock. I know most people don't care for restaurants in hotels, but this one is worth trying. The bar in front with live music is a great place to meet before dinner.
Relaxed quiet atmosphere after an exciting Tech win! EXCELLENT service. The food was outstanding- from the Gouda Mac & cheese for grandsons to the Shrimp
Scampi and special of
Night Pork Tenderloin. Enthusiastically recommend.
It was amazing
Our food was excellent and the menu offered a nice variety of specialty items.
It was overall a horrible experience. I never post reviews but last night was just awful.
It started with a waitress that was inexperienced and frazzled from the time we sat down (7:00 pm) until we finally left at (9:45).
When asked about a certain bottle of wine in their extensive wine list I was told by our waitress “ I would not know if it is dry or too sweet, I am not 21 years old.” I asked if a manager or bartender could come to the table and she said “gosh everyone is so busy”.
My friend ordered a glass of Cabernet and was served a glass of Chardonnay and the 21 year old waitress wanted to argue that it was a Cabernet.
Then the evening went down hill from there. Cold food, bad service, slow service, horrible plating. At one point the waitress comes to our table and said “ everything is under the heating lamp waiting for the filet to be ready”. Really, cold or lamp heated lamb chops are not too appealing. In addition the presentation of the lamp chops was in a bowl, on top of cheese grits with raspberries surrounding it. The lamb was way over cooked and hard to manage soaked in grits.
Then to top it off after all the kept warm food and the over cooked filet were delivered she said “oh my manager dropped one of the scallops on the floor so we are cooking a new one but we are keeping the others warm under the light. Hmmmm.... scallops cool very fast and when I said I did not want scallops kept under a light to get cool and rubbery that I would like all of them cooked at the same time she looked at me like I had two heads. I eventually got my scallops.... all cold and on a cold bed of rice.
I will say the ONLY highlight of the evening was the wild berry salad.
The waitstaff all seemed to be in the weeds and unorganized. For a dinner that cost $350 for 5 people and the long wait while all the tables around us arrived after us and left before us it was a meal and experience that will not garner another chance from us.
Very poor service in the restaurant. The bar service is very good, but the restaurant was extremely slow and seemed to be under staffed.
Wonderful food, wonderful service. Would highly recommend eating here for anyone wanting to avoid the busy restaurants after football games. Strawberry margaritas were excellent.
The parking lot is quite removed from the entrance of the hotel in which this restaurant is located but they do have valet parking available. We made reservations in advance and were seated immediately.
From the hostess to our server and the manager who came by toward the end of our meal, they were all friendly and attentive. Our beverages were never empty and no requests went unanswered
In a word, excellent.
We were quite pleased with the staff and the food. The only downside, which is to be expected in a hotel restaurant, was the noise level of the other guests and families; While it has the atmosphere, menu, food quality and prices of an upscale restaurant, it doesn't have the guests to match.
Ordered red fish. It was over cooked. Did not care for the accompanying sides. Excellent service
My wife an I visited Pecan Grill for our anniversary. The trip was well worthwhile for the brussel sprouts and Dr. Pepper chicken alone. Frank was a terrific waiter. We had a great time and will definitely return again. My wife was able to access the facilities easily in her wheelchair.
Great for a special occasion. Great food. Service was wonderful. It was a little over priced. Definitely would like to go again. Pecan pastry dessert was special.
Staff was outstanding. The buffet food left much to be desired(perhaps ordering from the menu would be better). The chicken was dry and tough, as was the dessert cake. I did enjoy the hot caprice, and the salad selection was adequate. This is a lovely, quiet spot for a meal with very attentive staff, but the buffet was disappointing.
Place was dead. Literally we were the only table. We had a trainee server.
We had a wonderful meal on a Friday night. The ribeye and the Dr Pepper chicken were delicious, and we had great service as well. I highly recommend coming to eat here for a special occasion.
This is from Memorial Day weekend 2018. The service is incredibly slow and poor. An appetizer that was ordered as a entree was brought out early. One entree was completely forgotten. The service and food were so slow that two people needed to leave even before our food came. On a Sunday night the restaurant was pretty much empty, even though it was a holiday weekend.
We were in town for graduation and wanted a special dinner with the family, as we had not all been together for a long time. We were staying at the Overton and decided to eat at the Pecan Grill. Our waitress was friendly and offered several suggestions. The food was fantastic! We started with the spring rolls and they were really good. My daughter had the steak salad, I had at the pecan tilapia and the others had steaks. I loved my fish dish, but I expected it to be pecan crusted. It is actually a sweet pecan sauce served over the top. I loved it, but it isn't something that everyone would eat. Even my husband, who is quite picky about his food, and particularly steaks was pleased with the cut and the way it was cooked. They aren't cheap, but the quality of food makes it worth a visit.
Very disappointing visit considering this restaurant showed up on many "best of" lists. We waited about 10 minutes after our reservation time for our table because there weren't enough people to clean off tables. They were understaffed due to a larger event in the ballroom. The breakfast buffet offered a good selection but the quality did not meet expectations. Bacon was so overcooked it crumbled. Gravy and grits were congealed. The omelet chef had to multitask and refill the chafing dishes and condiments, which explains why my omelet was overcooked. A number of dishes were empty or near empty most of our time there. The butter dish was finally refilled more than 30 minutes into the meal with frozen butter. Our mimosas were garnished with an unpleasant maraschino cherry. The people who worked there were very pleasant and friendly, and appeared to be doing their best under difficult circumstances.
Service was slow. Somethings came out lukewarm
Comfortable atmosphere. Chef reached out to the table more than once. Good wine selection. Specials were excellent
Good upscale place in Lubbock; staff is friendly and capable. The bar is inadequate though: lowest-common-denominator sweet vermouth Martini and Rossi -- should be Dolans or Carpano Antica Formula; result is a mediocre Manhattan. Also, bar uses the red grocery-store cherries, not real Maraschino cherries. Better bar mix, please; the all-cracker mix needs nuts. Bartender -- who was eager to learn and provide good service, welcomed my lesson on flaming an orange peel (she at first sliced the peel too thickly). Love the outside deck for cigars. Thanks!
Food was mediocre. Took 45 minutes and the restaurant wasn't crowded. Waitress disappeared often and I had to go find her three times for bread, refills of tea and water, general service. Bread was cold. I love the environment, but with a poor waitress and and bland, lukewarm food, it was embarrassing to bring a candidate there. I wish it were better. I won't go again.
Bugs in apples. Rice undercooked, avocado brown, shrimp no flavor, filet tasted like roast. Band performing in lobby made ambiance in dining area poor.
Excellent service. Great meal.
Great food, excellent black eyed-peas, good service
Food was amazing. One of best steaks I've had in my life. Manager and servers were great. We go here every year and its always fantastic.
Our server was very professional and friendly. He did a nice job with food and wine recommendations. The food was very good, including the salmon, shrimp scampi and pot roast. The big hit was the bacon mac and cheese. The only mark that we felt was below expectations was ambience. In our opinion, the seating and tables didn't match the upscale food and hotel. However, overall it was very good.
The staff was very helpful with my wife's dietary needs.
Worst experience ever! Sunday Brunch reservation. No hostess at her station, hotel staff mopping floor in and around buffet that REAKED of ammonia, wait staff was completely unknowledgeable about what was on buffet, staff was spraying disinfectant and cleaning tables around us. There were only 3 other tables so the review here can not be blamed on volume of tables and poor staffing. I was trying the Pecan Grill before booking a $350 Valentine/Anniversary stay. I had been told the Pecan Grill was the “hidden gem of Lubbock”. I’m sorry but it wouldn’t say gem, I’d say it was more like soapstone. Won’t be going back. As a new resident of Lubbock (less than 5 years) I’m very very disappointed. I have dined at top notch restaurants in New York (Tavern on the Green) San Antonio (Bohanan's) and Houston (too many to list). The Caesar salad was better at a little Mom and Pop restaurant in Seabrook, Texas. Too much yellow lettuce and the "grilled" shrimp had that seafood smell. To add 3 shrimp was $9. Poorly seasoned and not even mediocre, but WORSE. The restaurant’s version of chicken and waffles was poor execution. Ranchero sauce pooled on the plate made it visually unappealing and also made the pepper, onion and sausage cornmeal waffles soggy. The chicken was not a boneless breast whole but more like it was attempt at shredding.
This review was left on their Facebook page on Sunday (no response or apology received yet) and sent today, January 31 through OpenTable after this review. Don't anticipate a response from that submission either.
Have been many times. First time a little disappointed. If your hungry don't do the Salmon....very small. Very. Service was slow. Steak was dry. Still a good restaurant bit hopefully was a one off experience
Great food, our server Kyle was so helpful