Oro at The Emily Morgan Hotel– a DoubleTree by Hilton
It was a nice meal. Valentines day so there was a fixed menu. Unfortunately I was not with my Valentine so slightly awkward but still very nice.
Showed up for our reservation a few minutes early. The place was empty. I found out why very quickly. We were informed by the waiter that the menu would be “limited” this month. That was an understatement. I could have gotten the same meal from a Subway or Jimmy Johns. This was a classic bait and switch. They should at least have the honesty to let you know that you won’t be getting the menu you see on the internet or on Open Table. There was ample opportunity since we had to confirm and then reconfirm our reservation a few days in advance. If you decide to go to dinner here, call first to make sure they at least have a full menu available.
We arrived for our 12:30 reservation and it was a ghost town. We sat at the bar several minutes before we saw anyone. Bar did not open until 2:00 pm
Staff were very good. The foods were typical as served anywhere, Average for a higher price. Missed the condiments to fit food served. Ketchup with shrimp. Proper spices not used. The deserts were very good. The tenderloin was prepared satisfactorily. Fish tough, Chicken was soaked in chili sauce and not tender
Food here is just “meh” for the Christmas buffet. Service was wonderful.
The Christmas Day buffet at Oro was not our first choice, based on lack of familiarity and price, but we decided to give it try. Making the reservation was easy, and we were seated immediately on arrival. We were seated at a booth, which was very low and soft, difficult to enter and exit. It was our mistake not to ask for a different seating. The setup for the buffet was very awkward, and plates, bowls, etc., were not placed conveniently to the different food stations. Most of the food items were tasty but were not always at proper serving temperatures. Some of the serving dishes had very heavy (separate) lids that were difficult to lift, and there was no place to set them while serving our plates. When we complained or asked for something specific, our server was very responsive, but there were things that we should not have had to ask for (i.e., serving dishes near the food stations). When our bill was presented, our server apologized for the inconveniences and stated that our bill was discounted due to those issues. We expressed our appreciation for the compensation and were reasonably satisfied with the outcome. However, we will not return to this restaurant. It is really too small to expect to be able to carry off a buffet of the quality that was advertised.
Had a very Christmas brunch at the Emily Morgan's Oro restaurant. The atmosphere and service wsere exceptional. The food was also very good - just could have had a little more variety on the main buffet. What there was excellent and high quality!
Made reservation online with a special anniversary request but when we arrived for our reservation there wasn’t a table set up. It didn’t seem like they even knew we had a reservation. Our special anniversary request wasn’t met or even mentioned. Food was good and waitress service was good just disappointed with the online reservation process
Had Thanksgiving buffet at Oro, And the food was really quite good. The buffet offered a number of items and they were all tasty, no mean fest for a buffet. Would do it again.
Great waitstaff; food was luscious and creative. Staff were happy to seat us in a quiet corner
server was inexperienced for the quality if food served. pleasant and fruendly, but had to ask for things tgat should be automatic for a high class restaurant. better trainung perhaps, and she was very nice and attentuve. just not to details
quality of food was very unique for a bostonian. braused meat had a kick like a true texas meat should. calamari was a spicy and sweet sauce lime a louisisna fried chicken. was different taste from what im use to for seafoid. pleasant change. presentation on pkates were outstanding.
La cena de este lugar fue una delicia !!! Lo recomiendo al 1000
This was the worst venue I have possible ever been to.
I specifically requested a table for 5 and confirmed this twice on the phone beforehand. On arrival I was given a booth for four people. Eventually we were moved to a table for 5 but very reluctantly and told they would need it back in 45 minutes.
We then waited 1 hour and 15 minutes for our breakfast to arrive by which point we all had to leave.
I was given the explanation only 1 chef was working.
This was completely unacceptable and for anyone trying to use this restaurant for a business meeting I would firmly
advise against it.
Restaurant was very slow, but it was 5:00 on a Sunday. Ordered cocktails and Spinach Artichokes Dip. Cocktails served and dinner order taken. Dinner came out before appetizer . Explained that a kitchen mistake was made and would not be charged for appetizer. My question is it was so slow how could such a mustKe be made unless the kitchen crew was on break and never saw the appetizer. Dinner was good. Waiter was nice.
Easter Sunday During NCAA Final Four
Getting water refills took forever! The salad was practically wilted, and soup & salad took about 45 minutes, even though the place was not crowded.
We will return! The food and environment are great!
I arrived at 7:55 for 8:00 reservations, waited along with 20+ other people for hostess who did not reappear until 8:10 to take our name. I asked how long until we would be seated, and she let me know that she could tell me in 15 minutes how long we would have to wait to be seated. We would have to wait until 8:30 to find out when we would be seated for an 8:00 reservation? We cancelled our reservation and left. We went to Morton’s and had an incredible meal.
We had reservations for 8pm New Years Eve. We were not seated until after 9, and did not receive the check until close to 11:15. The poor waitstaff were severely understaffed, and although they did their best it was simply not enough. Most of our courses were cold, and overall it put a severe damper on our evening. Although there was a discount, it came on behalf of the waiter and not the hotel itself, and ultimately was little compensation. I will never come back.
As trendy of a spot as this place may be my husband and I were very disappointed New Year's eve. The prime fixe menu choice selections were great, the problem was the overall presentation of the restaurant and food. My husband's quail and risotto plate wasn't good in flavor. I went with the lamb chops, which were DELICIOUS! The only problem was after such a long wait, during their not so busy time, we had a 6 o'clock reservation, my pureed squash was brought out cold. As if it was sitting plated before the chops were added. Such a disappointment considering the price paid. Earlier in the week we took our family over to Cappy's downtown, they are ALWAYS consistent in their quality of food and service, definitely worth EVERY penny!!
Very friendly staff and good food. They were able to accommodate a last minute change in our reservation on Christmas Day. Very enjoyable!
Although personnel was very nice and willing to accommodate, service fell short. Waited for a seat when not busy. Requested a glass of wine and waited. Ordered a vegetable in place of starch and got fries. Host checked and offered his services but everything fell short of expectations.
I ordered the chicken blt and it was delicious! Would definitely recommend
We were along way from home and not sure where we would have our Thanksgiving dinner. We had a party of ten! They were very accommodating. Thanksgiving dinner was fabulous! Thanks!!!
Thanksgiving dinner was horrible! We selected the prefixed dinner and was very disappointed. Not much turkey, no gravey on turkey and we we asked for gravey, we got it about 10 minutes later. Got one roll each and they we stale. And the only desert offered was pecan pie. Really! No pumpkin pie for Thanksgiving??? We have had better Turkey at diners and Blackeye Peas when they were open. No wonder no reservations were available @ the Menger! Wouldn't go here food again!
Ate there twice on our trip to San Antonio over Thanksgiving weekend. We were staying in the hotel. They made a big deal about getting a table reserved for Thanksgiving dinner, as though it was very difficult to get a reservation, and we were lucky to have been able to get one. Two days before Thanksgiving, I got a call to confirm. Once at the hotel, someone called 15 minutes before our reservation saying our table was ready. I told her we would be right down. One minute later someone else called to tell us our table was ready. I assured him we were going to be there in a couple of minutes. We got there and the restaurant was half empty. The Thanksgiving turkey dinner was cold . One member of our party ordered chicken. She said it wasn't good. We went there for breakfast because we just needed to eat something and be on our way. The restaurant opens at 7:00am. We there got a few minutes after 7:00am and no one was around. Finally, we found a very unenthusiastic waitress . The coffee was terrible, the eggs benedict was served on white bread and the french toast I had was rubbery egg mess. And in the cold light of day, I could see that the restaurant we not very clean.
Great service, delicious Thanksgiving dinner. Yummy white Russian and best coffee I've had in awhile. Attentive, friendly service. A little pricey.
Very disappointing experience. I had eaten there a few years ago and enjoyed the great view of Alamo and the meal. There was no view at all due to construction on the roof. Both of our meals were quite bland. My guest had a steak that was also over-cooked. Did not have the wine we selected. Very bland food.
Felt like just a hotel restaurant. Nothing special.
Great food and ambiance. Very enjoyable experience
The options for restaurant week were delicious. The wait staff was attentive and very friendly. Our waitress even put candles on my dessert and sang happy birthday to me. Great experience over all!
We were the only people in the dining room on a Saturday night- should have been a clue- and we still waited over an hour for our entrees, one of which had to be sent back because it was, not only overcooked, because t quite disgusting. The service was horrendous. Waiting 20 minutes for another drink when no one is in the dining room but yourselves and 5 people are at the bar is unacceptable. Our waiter was constantly off the floor back in the kitchen- which could have been on a the other side of the hotel- because he was always gone. Never checked on us- manager came up and apologized for wait. We sent back the ravioli special. It tasted like corn dogs, and got the dry, marginally better sea bass instead. The bread pudding was the worst dessert I have ever had a restaurant; dry, over cooked croutons with banana and Nutella on it, a five year old could have made it, and made it better. In general, the chef must suck- food was just bad, bad, bad. Paid $18 for parking to boot. Never again.
They took the reservation for 10 people but not even close to be ready for us. It took hours to get the food and almost no one got what they ordered. Order for one person was completely missed. They were way under staffed. Not a good experience. They have serious management problems. the food was good.
Terrible. We have been to Oro twice for Valentine's Day and had a great time, so we decided to go and enjoy their regular menu. There was no hostess to greet us. After standing at the podium for 7 to 8 minutes, my boyfriend had to go to the front lobby for assistance. We were seated and waited an additional 10 minutes before anyone asked if we've been helped. The bartender became our waiter from that point on. Took forever to get our drinks and appetizer. Fifteen minutes after ordering our main dishes, we were told they were out of filet mignon. The swordfish was very dry and flavorless. We were seated by the bar and there was the most obnoxious group right besides us who were very loud. Was not anything I expected and/or experience at Oro during their holiday pre fix meal event. Don't think we'll come again
It must have been an off night as the experience was disappointing. We waited over an hour for our entrees when there weren't very many of us dining at 7 pm Friday. Our waiter did inform us it would be awhile after 45 mi . My salmon was fair. It tasted like a bottle of chipotle sauce had been poured on top. My husband had the filet which was thick and way over cooked. He was unable to finish it do our server took it off his bill.
It was OK need more things on the menu Good exper
Overall experience was very poor, worst we have had in a long time. We dined there Saturday night at 7:30. We ordered a bunch of food that took well over an hour. I ordered mozzarella sticks for an appetizer and they literately came out after our meal, so an hour and a half for mozzarella sticks. The waiter kept saying our food was coming, and he was sorry. My daughter ordered chicken nuggets and he brought out everyone's food and kept saying those were coming next. Then he comes back and says they are out of chicken nuggets. So an hour and a half into them cooking our meal, and the "chicken nuggets are on the way" turns out they realized they didn't have any? How did they not know they didn't have chicken nuggets the whole time? Ask the cook or waiter, true story. Crazy experience I have ever seen, never go back. Was expensive too and food was not very good at all.
Waited an hour to order; found out 30 min later that they didn't have steak; then 15 min came back and said they do have steak but no seafood. When asked how long until the food would take they said 60 minutes. Wait, what! After sitting for two hours they just found out that they don't have our order and it will take another hour to get our order. And there are only two other tables with people. Felt lied to and disrespected. Do not go to this restaurant, you will regret it!
On a business trip and staying at Emily Morgan Hotel (excellent) and tried the hotel restaurant on first night. Did not return. To be fair, the food was fine but service and ants (yes, live ants) on the table were too much for this foodie to overcome. When raised with the restaurant manager, he acknowledged they had an ant problem. Enough said. Plenty of other options nearby.