Slow service. Lamb so salty, we sent it back.
Fish curry was tasteless and was also sent back.
Ahi Tuna was ok, but not great.
Had better Poke from the supermarket.
They should have comped the whole meal, but only did not charge for the fish.
This spoiled our last evening on Oahu
Should have had white tablecloths on table for Valentines Day Buffett
The servers were very poorly trained. Otherwise a nice experience. Try to get an outdoor table for dinner. Our Open Table seating request was honored.
Awful best describes ones dining experience. I have eaten here before but obviously forgot how bad hotel dining can be. I rarely return an item but the baby back ribs were so dry , chewy and overlooked they were inedible. My next attempt chicken pot pie proved a bit better, but would not rank above two stars.
What amazes me is in spite of sub par reviews over the years management had done little to elevate the dining experience. It’s hard to point a finger at staff when so little is demanded by management.
Have accountants taken over everything.
We got there & immediately sat outside. We got to watch a beautiful sunset and listen to live music from the bar downstairs. The food was incredible, our server was great. We’re about to book our vday date there.
We went for New Years Eve supper. The regular menu was changed to a very average buffet which was massively overpriced. As a result the published menu was irrelevant which was a huge disappointment. Only about a half of the food offered was gluten free (not a choice but a necessity in my case). We had one plate of very ordinary mass produced food for $95.
Kula Grille has been a place that my husband and I always go to for our buffet breakfasts when we go to Turtle Bay. The buffet is pretty good! We also have had dinner which was also pretty good. The buffet for New Year's Eve was absolutely horrible! The price of $95 per person for substandard food was ridiculous!! The fish was dry, salads bland, roast beef dry, and desserts lackluster! For that price we could have gone to Roy's except it was a fixed price dinner and I'm vegetarian. I heard many people next to us also complaining! They should be ashamed of themselves for charging that amount of money and not providing the value of food for the price! This is coming from people who have been to Turtle Bay 5 times this year alone!!
Prices were for an high end restaurant but service and food quality were very ordinary.
Very dry fish
Made reservations on Christmas Day. Did not anticipate a buffet dinner. Overall food was ok. The one fish item on the buffet was dried and bland. The turkey, mashed potatoes, and stuffing were the best. Desserts except the malasadas were good. The malasadas came out raw (doughy) and it was sent back. Service was fine. Not sure if I would come back. We stayed in the area locally but if I were driving from the other side of the island, It would not be worth the trip. If I go back, I can try the menu.
Expected a better quality of food for a special Christmas Day Buffet. Although the food choices were adequate it was of mediocre quality. Unfortunately , we had seen the Christmas morning selection for an 11:00 and 12:30 seating and thought it would be same menu, which it was not. They ran out of several items, desserts, that we waited to get until the end of the meal. The setting is beautiful, the wait staff attentive and the noise level was acceptable. Overall, an okay meal but probably not worth the drive from Waikiki.
The catch of the day rocked, the crafted cocktails delivered, and our waiter, Jamie, made the evening memorable with his impeccable service!
Pork belly was uncooked and inedible.
Chicken pot pie was bland and tasteless.
Great (daytime) views, food and service. We were staying at Tirtle Bay for a week and ate 4 meals there
Service was great and quick. Food was fresh and tasted great. The pasta I ordered had great taste but the noodles were a little gummy but otherwise great.