Michael's On The Alley
Very nice place. Not so fancy that we felt formal and stuffy but also upscale enough to know it was a special night.
The service was horrible. It took the waitress over 15 minutes ti come to our table. Once she took our order, it was another 45 minutes before our food came out. The waitress kept disappearing to the bar area out. The food was cooked perfectly. The manager did come over and apologize, once they brought the food out. I doubt we would ever come back here again. It is not worth it
We went to Michael's on the Alley for a birthday dinner. We were a party of six. We are in our late 20s and it seems like our waiter decided we would not be good tippers. He checked on all his other tables periodically and would walk right past us. He told us our food would be out shortly and then it took an additional 30 minutes with no updates. We also told him it was our friends' bday and he did not bring us the birthday treat that he had served his other table when we first walked in. He also did not bring us bread like he did all of his other tables. We had very poor service from that waiter but the restaurant was awesome overall. They should be sure to train their staff not to be ageist.
One small issue that was handled with outstanding service!
Place was huge and only 2 tables occupied. No vibe in the place . Food was just ok. Service was amateurish and the price of the meal was over the top expensive
Great date night spot, but be prepared to spend a lot of money (like at any steak house), everything was a la carry.
Not sure why this place doesn’t have a higher rating. The menu is great as was the food. Great atmosphere.
Michael’s is the best steakhouse in Charleston. The chef KNOWS how to cook a good piece of beef.
The wine list is more than adequate as well.
My mother & I celebrate our birthdays every year during restaurant week. Atmosphere, service, were perfect. Tuna was great! Topped it off with coffe & dessert for a memerable evenings
The food is absolutely outstanding and the service was impeccable. Took my dad out for his birthday and we'd never had a night like that. I will definitely be going again, it's so worth the price and drive!
Great location and housed in a fascinating building. Food was good as was service.
The food and service were absolutely incredible! The filet mignon was tender, seasoned and cooked perfectly. The restaurant ambiance is very classy, yet comfortable, and I felt pampered by the staff.
We went during restaurant week and were skeptical. We quit doing this “week” due to small portions and forced menu years ago, but decided to try again.
Michael’s was the restaurant to go to to change our minds!
Delicious she crab soup and the 8 oz filet was to die for!
Dessert was delicious, also.
Really enjoyed our expereience!
Will be back!
My friends treated me to a birthday dinner Tuesday night. We all enjoyed the streak on the Restaurant Week menu which included she crab soup for two of us and Ceaser Salad for the other. We all got the white chocolate strawberry mousse dessert and mine came with a lite birthday candle! The servers were attentive and efficient with great smiles they shared freely. We all agreed the steaks were the best we had ever eaten and prepared as we had requested. We hope to make Michael’s on the Alley a place to visit again soon!! Helen Lukow-Williams
Food was saltier than anything and although I asked for medium, steak was almost rare. However I liked the high ceilings and ambiance.
The food and atmosphere were perfect
The service was very good
The food was way too salty. I had the filet mignon and creamed spinach and it was delicious but way too salty. And the sauce au poivre was not good at all. I didn’t use it on my steak. The dessert was not good either. Just not tasty and very sickly. The others on our party felt their steak and spinach was way too salty too. It was ribeye. We were there for restaurant week and had the $45 deal. Maybe that’s why the quality wasn’t so good? The service was excellent though.
My wife’s 60th birthday Tony was a gracious host
Best frites I have ever eaten. Bone marrow rocks. Awesome oysters Rockefeller. Great service. Thanks for a wonderful experience.
We celebrated a friends birthday and our New Years Eve dinner here all in one night. Granted our dinner reservation was at 9:15.
Service and food for spending over $600 was sub par. Towards the end of our dinner we could tell the kitchen began cleaning and the smell of bleach took over the dining area. We felt like we were being pushed out of the restaurant.
Our server quit checking on us after the food was delivered. The music cut off towards the end of our dinner as well which was around 10pm. It brought the atmosphere down to a crawl as it was already slow to begin with. The place is absolutely beautiful but we didn’t expect our NYE and friends birthday dinner to end up that way for the price we paid.
New Year’s Eve dinner. We are new residents and were anxious to try Michael’s on the Alley. We’ve tried several steakhouses since we moved down here and by far Michael’s filet mignon is the best. The warm beet salad was unique and delicious. A perfect starter. The side dishes with our filet, potatoes alogot and bacon Mac n cheese were terrific with the macaroni slightly edging out the potatoes. The truffle butter accompaniment to the filet was disappointing, however, and lacked any truffle flavor. The filet was so amazing though, an accompanying sauce is really not needed. Our only complaint, the lighting was quite dim and many tables including ours were using the flashlights on our phones to read the menu. Fantastic and attentive service as well.
Visiting Charleston for the first time
Ready and willing to pay for top notch food in a fine dining atmosphere, my family of 4 (youngest 17) went to Michaels. Upon arrival, we were "greeted" by a woman who was def lacking the inviting welcome. We started with two apps which were very good (oysters rock & a cheese board), then had three different steak,one scallop meals with 3 shareable sides. My filet was ordered "medium" and came out medium rare to rare. They took it back to "bring it up" and was returned to me closer to medium and was quite good. My husband had a strip & son had a porterhouse, both with a variation of medium, medium rare, rare throughout but they decided not to send it back b/c they were afraid how it might come back and these steaks are anywhere between $60 - $100. (Mind you they tout themselves on having "the best steaks" around but don't fool yourself). My son ordered a to go dessert which took about 15 or more minutes to arrive to the table. Service was marginal at best for a fine dining establishment. I've worked in fine dining and this is not it other than the price and the low lighting! We get more attention from a server at the Charleston Sports Pub, no lie.. We spent a good bit of $ here and learned our lesson that this fine dining establishment believes more in its identity than we do. Won't be going back.
One of our favorite places. The table side Caesar salad has always been our favorite. They made a change to it and it was very disappointing. Hopefully they will change it back.
excellent steak and appetizers along with thoughtful and competent service
My date and I both thought the food was excellent, far above our expectations. My date ordered the salmon dish and I had a filet with asparagus and both were fabulous. The atmosphere was beautiful and our server was very nice and attentive. However, the prices being charged are extremely expensive, especially the $7 sparkling water. If prices were a tad more reasonable, I might have considered becoming a regular and have dinner here once or twice/month. However, because of the prices, I may come back once or twice every five years or so.
I was quite surprised the restaurant wasn’t more busy on a Saturday night (maybe 40 to 50% capacity) considering the quality of the food and the atmosphere, but I can only believe it is the result of the prices and location ( being down a dark alley).
Ownership should consider lowering the prices and putting up signage on the sidewalk to make people more aware of the location.
Food and service were great! Christina at fron of house was dismissive and cold. While we told them it was our anniversary, it was not recognized or mentioned until I said something
Everything was great. Steaks were fantastic. Only negative was the grilled octopus was very under seasoned. But service and all the other food was perfect.
I have been to Michael's in the past and had amazing experiences. Had Corporate folks in town and decided to share this restaurant with them. I saw the bad reviews and just assumed they were keyboard warriors being rude. What a huge mistake on my part. Service was lousy. Had to go find the waitress who was nowhere to be found. Ended up walking next door to Victor's and asking them to send someone over. Food took forever to come out and was mostly cold when it arrived. There were only 2 other tables occupied in the restaurant. Which made for a total of 11 patrons including my group. Very disappointed. Worst $600 ever wasted. Do NOT waste your time when there are so may other options in Downtown Charleston who saturate you with attention and want you to return.
I had dinner there with 2 other colleagues and was blown away by both the staff and food.
Interesting, unique menu. Good size portions, Wonderful flavors. Friendly, knowledgeable staff. Elegant atmosphere.
We were going to a show, the staff was very supportive of getting us out in time. Food was very good.
The wait staff had the appearance of being drunk or high on something. They spilled the wine and forgot half of our order and much more.
Overpriced- the food was mediocre at best, the bread and butter was excellent, the salad was very good but things went downhill from there. Server was pleasant enough but appeared inexperienced. The farm-raised salmon entree was an odd pairing with strawberries in the sauce. They do make a good Cosmopolitan- probably brought over from the bar next door.
Service and food were both very slow. The restaurant only had a couple tables, so I'm not sure why it took a very long time for drinks and food. The appetizers we had were really good, but the food was mediocre and not impressive at all.
Horrible and utterly forgettable experience. By far, the worst "dining" experience I had in Charleston. There was a large party upstairs which obviously had the undivided attention of the complete staff. There was no adult supervision so the staff that was not directly engaged in the large party was simply milling about. After being seated, we waited for waitstaff to take a drink order or even offer menus. We waited until our patience waned and we left. As we walked past the four members of staff who were not engaged, no one blinked an eye. No one said a word.
Investors in this business should take note; hire a manager who cares as much about the restaurant and guests as you do. There are lots of alternatives in Charleston. We found one that night.
Prices were quite a bit higher than expected. Cocktails were $10.50. Side salads were $15. Server was pleasant but not very engaging and rushed us on multiple occasions taking plates and glasses away too quickly. Restaurant was 1/3 full so no need to “turn the table”. It is very beautiful setting and my wife’s steak was very good but overall experience was not worth the cost and will not warrant a return visit.
Quiet. Great service. Excellent cuisine.
We were only ones in restaurant. We waited long time for server to take drink order. Music was playing in bar area and different music in playing in our area. Terrible sounding with clash of musics. Food so so it’s not Halls but try and ask same prices
Michael’s looked like an authentic Chicago steak house. The ambiance was nice. The steak wasn’t memorable. We had a table of six and tried filets, ribeye and the tomahawk. The sides were nice portions but lacked flavor. Table side salad service was a neat concept. There are so many top notch restaurants in Charleston. This one was a good one, but there are so many others that are great.