Merchant

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1. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   2.0

   1 review

   Dined 3 days ago

   overall2food3service2ambience2

   The main entrees took more than an hour to come out. The cod tasted like nothing but salt… and vegetables were not well cooked. Great drinks selection though.

   Report
2. LA

   LindaA

   Minneapolis

   26 reviews

   vip
   5.0

   26 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   We had a great dinner with friends. Cocktails and food were outstanding, great service. Loved everything we tried.

   MerchantResponded todayHi Linda, Thank you so much! We love providing a space for friends to get together, and are so happy to hear that you all enjoyed your experience with us!

   Report
3. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Wonderful craft cocktails and unique dishes (while still having classic cheese curds!). A must try!!

   MerchantResponded todayThank you so much! We're delighted to hear of how much you enjoyed our cocktails and our menu. We hope you'll join us again soon!

   Report
4. R

   Rose

   Milwaukee

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   overall4food5service4ambience4

   The food was very good. The one disappointment was that having read a great review of the crab fritters, they were not available on Friday Fish Fry night. It would have been nice if that was shown in the menu posted on the web, since that was the one thing we specifically wanted to try.

   MerchantResponded todayHi Rose, Thank you for providing this feedback. While we are glad to know you enjoyed our food, we apologize that we weren't able to offer you our Crab Fritters. In order to maximize our fryer space for Friday Fish Fry, we limit our other fried menu options. We will be taking your comment into consideration when updating our website, and would love to host you another time!

   Report
5. BW

   BillW

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food1service3ambience5

   Pork fatty, hamburger relatively tasteless considering price.

   Report
6. SC

   SaraC

   Milwaukee

   1 review

   5.0

   1 review

   Dined on September 20, 2022

   overall5food5service5ambience5

   The Cheap Date Night option was great! (They were even able to accommodate a dietary restriction.)

   MerchantResponded todayHi Sara, Thank you so much! We're happy to know you enjoyed our Cheap Date Night, and are looking forward to serving you again in the future!

   Report
7. OT

   OpenTable Diner

   Richmond

   1 review

   1.0

   1 review

   Dined on September 17, 2022

   overall1food1service1ambience1

   Horrible. The burger was like a hockey puck and the old fashioned was far worse at my table than it was at the bar previously. (Same extract drink). Would never recommend. Has gone really down hill

   Report
8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on September 17, 2022

   overall5food5service5ambience5

   It was good! Great service and food!

   MerchantResponded todayThank you so much! We are happy to know you enjoyed our food and our service. We can't wait to serve you again!

   Report
9. B

   Badgerfoodie

   Milwaukee

   10 reviews

   vip
   3.0

   10 reviews

   Dined on September 17, 2022

   overall3food5service2ambience4

   Food was fantastic! The service not so much. Waited a long time for our drinks, waited a long time for our food. Sat outside which was lovely. If they can get the service issues worked out this would be a 5 star, but until then just a 3.

   Report
10. EM

    EMILY

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    An extremely knowledgeable server paired with delicious, intentional food made this experience at Merchant one our favorite "new" restaurant in Madison.

    MerchantResponded 7 days agoHi Emily, thank you so much! I'm happy to hear that our team, as well as our food, made a positive impression. We're looking forward to hosting you more in the future!

    Report
11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 16, 2022

    overall3food5service1ambience5

    The food was wonderful! The service, however, sucked. Our server, Isaiah, was completely consumed by the lively group of women sitting not far from us. We sat and waited for so long that by the time Isaiah DID make his way to us, we were already sure on everything we wanted to order for the evening. It took awhile for our drinks to arrive which, again had a lot to do with his involvement with the other table. When he brought us our drinks, he handed my husband a can of soda and spilled part of my cocktail on our table before walking away (he didn't even offer to help me wipe it up) 😑. The kitchen was absolutely on their game which meant our food was ready in great time! however, Isaiah was too busy taking a shot at the bar to notice. Thankfully, there was a female server who was kind enough to pick up his slack. I get it, my husband and I are probably not as fun as a lively group enjoying what appeared to be a ladies night out (forgive us as we just recently became dads of two and are tired AF), but I think we deserved a bit more care than we were shown, and that will unfortunately always be remembered. Ps: To the female server who brought us our food and utensils, thank you so much for making us feel seen. My husband and I were literally talking about coming back just to give you a tip for being so responsible.

    MerchantResponded on September 17, 2022Hello, and thank you for your feedback. It is unacceptable for any of our servers to neglect a table, and we are sorry to hear that the service you received was well below our standards. We believe we have a great team, and we will be working with Isiah to ensure that the next time he serves he will prepared to provide the level of service that is consistent with our team. We would greatly appreciate the opportunity to make it up to you by reaching out to us directly through our website.

    Report
12. M

    Molly

    Chicago

    18 reviews

    vip
    5.0

    18 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5

    Our waiter was fabulous- so much personality- wish I could recall his name. Wonderful food, great vibe. Definitely coming back!

    MerchantResponded on September 15, 2022Thank you Molly, we're glad to hear you had a great time!

    Report
13. SN

    SteveN

    Chicago

    7 reviews

    5.0

    7 reviews

    Dined on September 10, 2022

    overall5food5service4ambience5

    Great unique dishes and cocktails in a cool atmosphere

    MerchantResponded on September 15, 2022Thank you Steve.

    Report
14. GM

    GraemeMuirhead

    New York Area

    71 reviews

    vip
    4.0

    71 reviews

    Dined on September 9, 2022

    overall4food3service4ambience4

    Great service, good food but a little rich for some in our party.

    MerchantResponded on September 15, 2022Thank you!

    Report
15. LL

    LakeLife

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on September 9, 2022

    overall5food5service5ambience5

    The Ironman!

    Report
16. m

    madclash

    Milwaukee

    17 reviews

    vip
    5.0

    17 reviews

    Dined on September 8, 2022

    overall5food5service5ambience5

    Newly reopened space is great, and the food is amazing. A huge improvement from the old menu, and everyone loved it.

    MerchantResponded on September 15, 2022Thank you for the kind words, we're glad to hear you enjoyed the new food menu. Our kitchen team has a lot of fun putting together the menu to share with our guests.

    Report
17. A

    Autocondimentor

    Chicago

    7 reviews

    4.0

    7 reviews

    Dined on September 4, 2022

    overall4food5service5ambience5

    Delicious food, friendly staff, a little loud

    MerchantResponded on September 8, 2022Thank you, we're glad to hear you enjoyed your recent visit and we will make sure to touch base as a team about being mindful of the volume.

    Report
18. JD

    JasonD

    Milwaukee

    10 reviews

    vip
    5.0

    10 reviews

    Dined on September 2, 2022

    overall5food5service5ambience5

    Service was wonderful, and food was very good. Overall a great experience.

    MerchantResponded on September 8, 2022Thank you Jason!

    Report
19. OT

    OpenTable Diner

    Milwaukee

    1 review

    5.0

    1 review

    Dined on September 2, 2022

    overall5food5service5ambience5

    Delicious and unique hand crafted cocktails, creative and artistic food menu. Always enjoy their patio seating on a summer day!

    MerchantResponded on September 8, 2022Thank you, we're glad to hear you've enjoyed the cocktails and new food menu, and we definitely agree - the patio is the place to be in the summer.

    Report
20. R

    Randombell

    Milwaukee

    1 review

    5.0

    1 review

    Dined on September 2, 2022

    overall5food5service5ambience5

    Cannot say enough great things about this place. Easily my favorite place in Madison to go to!

    MerchantResponded on September 8, 2022Thank you, we look forward to seeing you again soon!

    Report
21. ND

    NatD

    Chicago

    5 reviews

    2.0

    5 reviews

    Dined on August 31, 2022

    overall2food2service3ambience3

    All the food was extremely underseasoned and lacked salt. Very small portions with nothing special for the high prices. Drinks were also small and loaded with ice or other stuff to fill the glass more while havinf less of the drink. Wouldn’t go back.

    MerchantResponded on September 8, 2022Hello, and thank you for your comments. We work very hard to hold ourselves to a very high standard, and we take a lot of pride in doing so. If you are willing to share any details about the specific food and beverage items so that we can take more precise actions in response to your review we would greatly appreciate it.

    Report
22. J

    Jessica

    Milwaukee

    1 review

    vip
    3.0

    1 review

    Dined on August 28, 2022

    overall3food3service2ambience4

    Things that were delicious/delightful: Ramos Gin Fizz, sausage links, burger, except that the bun fell apart, and the person who brought us water Things that were disappointing: fries, carafe of mimosas, portion size/value of veggie omelette and avocado toast, pace of service. There were plenty of open tables when we arrived for our reservation but we were seated at the 4 top just outside the kitchen & subjected to a lot of traffic and noise, although it didn’t speed up our service. The menu is highly curated and two of the items we wanted were sold out, though perhaps if we hadn’t had to wait 45 minutes before putting our order in, we could’ve scored at least one of the entrees. At $150 before tip for brunch, we left feeling unsatisfied.

    MerchantResponded on September 1, 2022Hello Jessica and thank you for the feedback. We're sorry to hear that there were aspects of your recent visit that fell below the standards we strive to provide our guests. You should never have to wait 45 minutes to order, and we will be addressing the pace of brunch service with our team. Please feel free to reach out to us directly so that we can work with you to make up for where we let you down on your recent visit.

    Report
23. a

    alioops

    Denver

    2 reviews

    vip
    3.0

    2 reviews

    Dined on August 28, 2022

    overall3food4service2ambience5

    Ambiance was nice and food was fine but service was extremely slow.

    MerchantResponded on September 1, 2022Hello and thank for the feedback. We are sorry to hear that your service was slower than desired, and we have reiterated the importance of finding the correct pacing with our team for our guests. We hope to see you again soon, and would be happy to coordinate your next visit

    Report
24. BF

    BarbaraF

    Chicago

    14 reviews

    2.0

    14 reviews

    Dined on August 27, 2022

    overall2food2service3ambience3

    The menu is fairly limited and uninventive. We both had steak and frites and my partner’s steak was tough and gristly. Mine was good, but not worth the price.

    MerchantResponded on September 1, 2022Hello Barbara and thank you for the review. We are sorry to hear that there was inconsistency in the steaks that you and your partner received. We have addressed this issue with our team and have already made adjustments to avoid these inconsistencies. Please feel free to reach out to us directly so we can work with you to help remediate the your recent experience.

    Report
25. LA

    LindaA

    Denver

    1 review

    vip
    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service5ambience5

    Everything was great. The appetizers and meals were healthy and seasoned well. We had the beet salad, shrimp appetizer, pork, and cod.

    MerchantResponded on September 1, 2022Thank you Linda, we hope to see you again soon.

    Report
26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 25, 2022

    overall5food4service4ambience5

    Great diner and drinks with friends before a show.

    MerchantResponded on September 1, 2022Thank you!

    Report
27. B

    Bubu

    Milwaukee

    4 reviews

    5.0

    4 reviews

    Dined on August 24, 2022

    overall5food5service5ambience5

    We brought friends to try out Tuesday Cheap Date Night. It was outstanding. The cold melon cucumber soup was a wonderful surprise and looked as beautiful as it tasted. The duck was by far the best I’ve ever had and would be great for the regular menu, not just for special times. Thanks Merchant, always a pleasure.

    MerchantResponded on August 25, 2022Thank you! Our kitchen has a lot of fun putting together the Cheap Date Night offerings and really likes to splurge with fun ingredients. We're glad to hear you noticed, and enjoy the dishes this past Tuesday.

    Report
28. RG

    RichardG

    New Orleans

    3 reviews

    4.0

    3 reviews

    Dined on August 23, 2022

    overall4food4service3ambience4

    Ate outside at a nice table. Service was good, though slow drinks. Very accommodating to bill our table of six individually. Burger was only available medium due to thinness of patty. Great that they told us (I ordered the chicken which was very good) but not OK for a place with farm to table ingredients.

    MerchantResponded on August 25, 2022Hello Richard, and thank you for the review. We're glad to hear you enjoyed the chicken, and we'll discuss your feedback about the burger with our team. We hope to see you again soon!

    Report
29. C

    Chicagomyrtle

    Chicago

    21 reviews

    3.0

    21 reviews

    Dined on August 20, 2022

    overall3food3service4ambience3

    We arrived to our table in the middle of the restaurant which is open to the bar area. There was a party of 6 at the bar which was so drunk and loud that you couldn’t think. We asked to move to a table in the far corner from the bar which was much better. Our waitress said everyone in the restaurant had complained about the group, but no staff /manager approached them to quiet down or leave? We were a party of 3 and each ordered a different speciality cocktail. The drinks were presented in such a beautiful, creative style but just didn’t taste great. We had cheese curds to start, came out lukewarm but tasted good. We split the heirloom tomato salad, delicious! I had the eggplant salad entree…very good, creative. One had the burger…delicious. The other entree was the steak frites, ordered medium rare, cooked perfectly. Thought it was lacking as would have been fabulous with a classic French sauce. Lots of frites, but no great sauce. We split the Meyer Lemon Tart…delicious! All in all, only the cocktails were disappointing. I would highly recommend for food and had an interesting varied wine list!

    MerchantResponded on August 26, 2022Hello and thank you for the feedback. We are sorry to hear your dining experience was disturbed by some unruly guests. We addressed your comments with our team, and the importance of maintaining the ambiance for all of our guests. If you recall the drinks you ordered and are willing to message us directly with that information we would be greatly appreciative. We want to make sure guests are enjoying the entire package when they join us for dinner.

    Report
30. NC

    NinaC

    Milwaukee

    1 review

    5.0

    1 review

    Dined on August 20, 2022

    overall5food5service5ambience5

    A superb choice for brunch. A good selection of well prepared foods and brunch drinks. Tables outside are well spaced and comfortable. Service is friendly and attentive.

    MerchantResponded on August 25, 2022Thank you Nina!

    Report
31. L

    Legs11

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on August 18, 2022

    overall5food5service5ambience5

    Since I last ate here they have redone the interior to be lighter and more modern. The kitchen has improved so the food was better and more varied

    MerchantResponded on August 25, 2022Thank you for the kind words. We hope to see you again soon!

    Report
32. FS

    FredS

    Milwaukee

    1 review

    5.0

    1 review

    Dined on August 16, 2022

    overall5food5service5ambience5

    Our first time eating here We did the cheap date night and it was wonderful The staff were a pleasure And they put flowers on the table from my request!

    Report
33. B

    Bubu

    Milwaukee

    4 reviews

    5.0

    4 reviews

    Dined on August 15, 2022

    overall5food5service5ambience5

    We love the “new Merchant”. Frog and Toad is my favorite cocktail and last night meal favorites were crab fritters (always!), the pork chop (perfectly cooked and beautifully presented) and all three desserts. The heirloom tomato salad was also so yummy, with a great dressing. We sat where we could watch the cooks. Fun!

    Report
34. CG

    CynthiaG

    Milwaukee

    7 reviews

    4.0

    7 reviews

    Dined on August 14, 2022

    overall4food3service5ambience4

    The waiter and other staff were very attentive and accommodating. We ate outdoors, so there was some street noise as expected. There was also music coming from speakers, which at first was too loud to converse over. We mentioned it to a staff member, who immediately and graciously turned it down. The food was good and the cocktails very good. The wine by the glass was just so-so. I would have appreciated a slightly larger selection on the menu.

    Report
35. JB

    JessicaB

    Milwaukee

    2 reviews

    5.0

    2 reviews

    Dined on August 13, 2022

    overall5food5service5ambience5

    I love the look and feel of the new space after the remodel. Our server was attentive, knowledgeable, and friendly. We had the Merchant old fashioned to start and it was excellent. The food was also fantastic! I can't wait to go back.

    Report
36. OT

    OpenTable Diner

    Milwaukee

    1 review

    1.0

    1 review

    Dined on August 13, 2022

    overall1food4service1ambience4

    The service was very poor. We ordered two drinks and the drinks that came out were not the correct ones. We knew because they were not the right color and tasted like gin. It was no big deal but when we told our server she insisted they were correct. About 5 min later another server came out with the correct drinks and took the original ones back. We then ordered a second round of drinks which did not come to the table until we were almost finished with our dinner. The server then asked if we wanted desert and dropped off the check when we declined. We were still finishing dinner and intended on having another drink, but decided to just pay and leave. Our stacked dishes were not even removed from the table while we were finishing our drinks before we left. I think we just got unlucky because the tables next to us seemed to be getting very good service. We also never received the itemized receipt so I’m not sure if we were even charged for the correct first round of drinks. Will probably be back but hopefully will get better luck with service.

    MerchantResponded on August 15, 2022Hello and thank you for taking the time to provide this feedback. We are sorry to hear that your experience was well below the level of service we work to provide our guests. If you could please reach out to us directly to provide more details about your experience and so that we can make things right from your previous visit we would greatly appreciate it. We would also be happy to coordinate your next visit directly.

    Report
37. A

    Anonymous

    Milwaukee

    1 review

    5.0

    1 review

    Dined on August 12, 2022

    overall5food5service5ambience5

    Very good food and generous amounts - loved the lemon tart and rich cup of coffee!

    MerchantResponded on August 15, 2022Thank you!

    Report
38. OT

    OpenTable Diner

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on August 10, 2022

    overall5food5service5ambience5

    Lovely outdoor seating, excellent service, delish food and wine!

    MerchantResponded on August 25, 2022Thank you, we're glad to hear you enjoyed the food and wine on your recent visit.

    Report
39. OT

    OpenTable Diner

    Milwaukee

    1 review

    5.0

    1 review

    Dined on August 10, 2022

    overall5food5service5ambience5

    I was a big fan of the pre-COVID Merchant, and I was delighted my first visit to the Merchant re-boot. Our servers were attentive and accommodating. The summer cocktail menu is whimsical and tasty, and the menu is crafted from the best of summer’s bounty in Dane County. The new decor retains the best parts of the old ambience and gives it a fresh lift. We had a magical dining experience. Thank you! I’ll be back next week for my son’s birthday. I’m looking forward to trying the rest of the fresh menu.

    MerchantResponded on August 15, 2022Thank you so much for the kind words.

    Report
40. KK

    KevinK

    Milwaukee

    4 reviews

    4.0

    4 reviews

    Dined on August 9, 2022

    overall4food4service5ambience2

    Look forward to giving this place another try.

    MerchantResponded on August 15, 2022Thank you for the feedback Kevin. It is extremely important to us that no guests leave feeling disappointed and we want to make things right from your last experience. Please feel free to reach out to us directly at your convenience. We are sorry to hear that you visited at a time when we are out of many items, and our service was below our standards of what we work to provide our guests.

    Report