MainSail at the Marriott Newport Rhode Island
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Sun - Thu 5:00PM - 9:30PM
The restaurant was so short staffed that after 15 minutes without a host, and 25 minutes without a waiter, we left for another restaurant.
We had spa services at the hotel and when finished we arrived about 15 minutes early for our 11:30 lunch reservation. We approached the gentleman at the host stand and advised him we were a bit early for our reservation and that we just came from their spa. He indicated lunch didn't start until 11:30 and said we could return then but it might be a little later until the kitchen was ready to do lunch (?) So, we found seats in the lobby and looked at a newspaper. We could see there were plenty of empty tables in the restaurant and thought he could have offered to seat us and have a coffee while we waited until the "official" lunch time. When we came back at 11:30 he seemed somewhat unorganized about switching to lunch menus and getting a table for us. (No one else showed up for lunch) Another staff member helped to set us up and all was fine, but it wasn't a wonderful first impression.
Food was great as well as our waitress. There was a very large group taking up serveral tables having breakfast and they were quite loud. After finishing their meal they gathered in the open area outside the restaurant and continued to be quite noisy. It was almost impossible to hold a conversation at our table because of their loudness.
Dear Jerh, Thank you for sharing your dining experience. We apologize that the start of your meal was less than seamless. Our team strives to make every guest feel welcome and appreciated, and we are sorry for the unnecessary wait and confusion. It is nice to read that you enjoyed your meal and service once seated, and we hope you will consider giving us another try in the future. Thank you for dining in MainSail.
The waiter was fine, but the restaurant was under-staffed. There seemed to be much confusion on how to handle reservations and tables.
Dear JW7777, Thank you for sharing your dining experience. We apologize that you were disappointed by your visit, especially when you chose to spend a holiday in our restaurant. Our culinary team works to create creative dishes with the freshest local ingredients, and we are very sorry to have fallen short during your meal. We hope you brought this to the attention of staff while on the property so they had an opportunity to make things right. Thank you for sharing your feedback.
Good food and service, swordfish excellent but not a large portion. The other dish we ordered scallops, was a huge portion and also good with great mashed potatoes. Even though the potatoes were excellent would have preferred a vegetable. Along with the great rolls and breadcrumbs on scallops, too many carbs!
Dear cherieee, Thank you for sharing your dining experience. It is wonderful to read that you enjoyed both the meal and service received. Your feedback in regards to side offerings is appreciated as we begin to plan our next menu. Our staff is also happy to accommodate dietary guests. We are so glad you enjoyed your visit and hope to host you again soon. Thank you for dining in MainSail!
Extremely slow service. One fish dish was cold with fish scales that were not removed.
Dear HappyDiner, Thank you for sharing your dining experience. We are sorry that the service was not as attentive as expected during your visit. We also apologize for the preparation of your meal and hope this was brought to the attention of the staff during your meal. Your feedback is appreciated in the spirit of improving service and food quality.
The food selection, preparation, and service were very good. Before arriving for our reservation, I had made a revision through Open Table but never received a confirmation so I called the Marriott who also never returned my phone call. Once we arrived the dining room did not have my requested change. They seated us but gave us a long story about being full of reservations for dinner that evening yet there were more than ample tables available.
Dear MaryLousS, Thank you for sharing your dining experience. We apologize that your reservation change was not received and that you did not receive a phone call. Our team strives to provide a seamless visit for each and every guest and we are sorry for the inconvenience. That being said, we are glad you enjoyed your meal and received great service. We hope we will have the opportunity to host you again in the future. Thank you for dining at MainSail!
Ordered salads and scallops and those were perfect. Also a huge burger that was cooked perfectly. Table service was a little slow but our waiter was so polite and accommodating. I specified where I wanted to sit through the app and my table was waiting. Great views of the harbor.
Thank you for rating your dining experience. We do apologize that service was not as quick as you would have hoped, but we are glad your waiter was helpful and attentive throughout your meal. It is lovely to read that everything was prepared just the way you liked and that your seating accommodations were met. We appreciate your feedback and hope to host you again soon. Thank you for dining in MainSail.
The wait staff was pleasant... that’s basically all that was good. Food was just okay (I’ve certainly had better for their prices). Service was incredibly slow and while I enjoy a night out and was not in a rush, the wait was not well balanced with the value of price nor tastiness of the food. It wasn’t even that crowded. The ambiance was just average.
For the amount charged, I would expect better food and timeliness of service. cutlery wasn’t even provided properly (butter knife for steak?).
Unfortunately I would suggest you find another place to enjoy a meal.
Only issue was the Newport Beach police officer who abruptly walked over and slammed his fist onto our windshield 12 times hard scaring our daughter that daddy was going to jail because the officer wanted to make a scene. He wasn’t even directing traffic and was done helping the car back out of the marina. Then he told me to shut my mouth and he didn’t have to give us directions and that his pounding the windshield wouldn’t break it and he punched it again 10 more times making our daughter cry. Not a good example of being a police officer. More like an over zealous bully in uniform. His temper will hurt someone and he will kill them. We won’t travel back for this kind of abuse.
Arrived for Thanksgiving lunch. Valet service was only available for hotel guests. Service was friendly but not aware of diner needs. A coat rack was available outside the restaurant in the hallway-self service. Our table was wobbling but nothing offered to fix it. (Wait staff asking for what we want while we were barely seated, shared wine list took time. We felt rushed and then when we wanted dessert, we had to call another waitress).
The choice of wine was the poorest I’ve seen, only CA by glass and would not offer corking fee. The appetizer (soup) was room temperature. The traditional Thanksgiving entree was basic cafeteria food: lumps of mashed potato, mushy stuffing which sat in broth more than gravy. The turkey was bits and pieces assembled in a pile and had no flavor. The beans were waterlogged but the mini squash were blanched well. The cranberry sauce was tasty. I stopped tasting when I found a black hair in my plate -disgusting. I lost my appetite.
My husband wanted to take a doggie bag so they brought a container to the table instead of doing that in the kitchen. We took the dessert to go but it was not appetizing (apple tart drenched in caramel sauce, the kind used on ice cream sundaes.)
The decor is absolutely stunning, a marriage of sea and land with notes of wood and natural fiber colors. We had a small table near the window. The restaurant was less than half full.
I felt a bit harassed when confirming reservations. It’s ok to call and confirm but to say our reservations will be cancelled if we don’t call back is a bit much. Then when we call, an answering machine. Even after leaving a message I got another text asking to confirm. Overkill.
I would not go back again. If this is how they do Thanksgiving I couldn’t imagine the quality at other times of the year. Very disappointing!
Dear Fishster, We are very sorry to read about the issues during your visit. You chose to celebrate a special day with us, and we apologize that we did not meet expectations. We hope your concerns were brought to the attention of the staff while in the restaurant so they had a chance to make things right. Your feedback in regards to the reservation confirmation process is much appreciated. It is never our intention to bother our guests. Thank you for sharing your feedback.
The comfort, convenience, and scenery is above average. Food was okay. We ate there for dinner and for breakfast. I found the breakfast buffet to be so so. The items were not hot. The service was great!
Dear Chris, Thank you for sharing your dining experience. We apologize that the food quality did not match the service during your visits. Every order should be hot and fresh when it arrives at your table. We hope this was brought to the attention of the staff while in the restaurant, so they had an opportunity to fix the issue. Your feedback is appreciated to assist in improving the overall guest experience, and we hope to host you again soon. Thank you for dining in MainSail.
Excellent brunch buffet. It has an array of breakfast: bagels, muffins, croissants and toast. Fresh fruits and yogurt. Eggs. Potatoes. Bacon and sausage. Delicious whipped cream.
Waffles and omelettes made to order!
You can also order a la carte from the menu.
Thank you for sharing your dining experience. We are so glad you enjoyed the breakfast offerings, as well as the staff who assisted you. Our team strives to make each meal exceptional, and it is wonderful to read that we succeeded during your visit. We hope to host you again soon. Thank you for dining at MainSail!
Nice atmosphere, good service. Food was average.
We live in Newport and come here a couple of times a year and this was the least enjoyable visit. We reserved a table about a week before but were seated the worst table they have despite arriving a little after five with most tables empty. The steak was good but the whole meal was served over the mashed potatoes making it impossible to have a fork of meat, mushroom or string bean without it being coated in potatoes. The server was excellent though.
Very good food, we had a Harvest Salad and a Soft Shell Crab sandwich. The service and ambience was excellent and a wonderful view of the harbor.
We had a salad and the soft shell crab sandwich both were outstanding a great view of the harbor
No coordination between server and kitchen.
For ex apps were cold, sent back to kitchen and entrees came out before apps returned. Quality of food not good or fresh.
View was nice. Dinner entrees were good but not great. Dessert was tasteless and seemed as if it was just thawed. Will not rush back.
Very nice dinner while on vacation. Great service and view.
We enjoyed a delicious dinner our first night in Newport at Mainsail and we wouldn’t hesitate to go there again!
Dinner was so-so. The New York strip had no flavor. My fiancé’s lobster ravioli was good but wouldn’t order the steak next time
Wonderful! That was our entire experience at Mainsail! Three of us had the lobster...the fourth had a steak. All were delicious! Service was very good. We highly recommend!
Dear TRfromTtown, Thank you for sharing your dining experience. It's wonderful to read about your delicious meal in MainSail, as well as the high level of service received. We appreciate your feedback and hope to have the opportunity to host you again soon. Thank you for dining in MainSail.
Service needs serious improvement. Wait staff acted as if taking your order was an inconvenience.
Food was bland.
One dish, the special, was excellent, the other two were over cooked and under flavored. Fries were not crisp. View was beautiful. Service was okay, very kind, but never brought drink refills and never offers more drinks. The table next to us received at least double the service we did. This was suppose to be our anniversary dinner so we were left very disappointed. We were left highly disappointed given the location and previous dining experiences in the past years that were much better.
In our opinion, the quality of the food did not match the price. The lobby of the Marriott is very nice, but the Mainsail dining room was un-inspired.
We had a couple of great steaks, tender filets wrapped in bacon with potatoes and the best asparagus ever. Our server was very nice and very attentive. Our table had a partially obstructed view of Newport harbor. We will be back.
Dear Mike, Thank you for sharing your dining experience. The meal you enjoyed was a nightly special, and the culinary team is always creating inventive new dishes. We look forward to hosting you again soon so you can enjoy what's new. Thank you for dining in MainSail.
Our dining experience at the Mail Sail is always very good. Very good menu selections, service and great view of Newport Harbor.
The two entrees we got at dinner had very little flavor. I substituted potato and broccoli for faro and beans and the potato/broccoli were literally boiled w absolutely NO seasoning (not even salt and pepper)
The “molton” chocolate cake desert was cold (room temp on outside, cold in middle).
The prices were not cheap so it was a disappointment.
Breakfast buffet is totally fine.
Would not return.
Oysters were fresh and delicious. Calamaris were good. All else did not live up to any moderate standards in terms of food quality - especially considering the menu pricing. Service was pleasant and staff were nice. Kitchen needs work.
Nice restaurant for a Marriott property. Staff could be better trained, have the basics down but don’t really develop a relationship with the customer.
While the ambiance was beautiful (overlooking the ocean with boats), the food was a huge disappointment. The lobster was rubbery, the salad had lettuce that was older, and the ribs were tough.
Food isn’t good. There are so many better restaurants around. Drinks are good. Had a summer sangria and that was delicious. Service is good. The staff are super nice. Ambiance is nice. You are overlooking the harbor, but that is about all is had going for this restaurant.
A convenient spot, that had an open reservation on Memorial Day weekend. The roof-top dining area and bar, looking over the harbor was quite nice. Our server was attentive, if a bit harried. The real issue were the two hostesses who seemed befuddled or disinterested in our request not to be seated next to a family with antsy children (there were many open tables) and to that point, the front desk did not have our "Open Table" reservation. They still seemed confused even after I showed them the confirmation on my phone.
When we asked for an alternative (the roof top) one of the hostesses all but threw a menu in our direction. Weird and candidly unprofessional.
To top off the mediocre showing, the hamburgers (two "impossible burgers" were not hot, tepid at best. Too bad, because, the rest of the burger was constructed nicely (fresh lettuce and tomato).
in any event, a C+ effort at best, but better than nothing on a weekend when Newport was jammed.
Unfortunately we arrived following our daughter’s Salve Commencement only to find the restaurant CLOSED. Our reservation was for 2pm but they had closed at 1:30. The waitress agreed to seat us but it certainly was not the festive lunch we had anticipated as we were the ONLY ones there.
The Mothers Day brunch was horrific. I was embarrassed that I brought my mom here. The food was terrible. The waffles were rock hard and cold. The eggs Benedict would have been good, but the heat lamp turned the English muffins into concrete. You couldn’t cut through them. The selection was small. The omlets were good and the beef was good, but cold. Very disappointing.
At first they stuck us in an awful table in a dark area with no view. I requested another table and we were moved. If the meal was $25 it would have been fine. $30 would have been fine. $50 was too overpriced, really!
Brought in out of town guests for dinner and a view. 5 people were served there dinner and finished it by the time my dinner came out. Not the servers fault, but no Manager apologized. No comp either. All meals were excellent, but it was a shame that I had to wait for my dinner. And they all slowly ate their dinner and mine arrived after they finished.
Definitely not worth the price.