Enable JavaScript to run this app.
Skip to main content
OpenTable logo
Maggiano's - Richmond, Richmond, VA

Maggiano's - Richmond

4.2 (4706)
$30 and under
Italian
11800 West Broad Street, Richmond, VA 23233

Make a reservation

2 people
7:00 PM
Booked 27 times today

About this restaurant

  • Good for special occasions
  • Good for groups
  • Charming
Join us for lunch or dinner at Maggiano's Short Pump Town Center and savor the rich flavors of Italian-American dishes inspired by Nonna’s traditional recipes. Our Richmond restaurant is known for being inside Short Pump's unique outdoor mall experience and specializing in serving large parties up to 20 people in our main dining room and private event rooms that are perfect for weddings, business meetings, holiday parties, and large family gatherings. Visit us at 11800 West Broad St. or book your reservation today!

Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Sun 11:00 am–9:00 pm
  • Phone number
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Tim Parker
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
  • Neighborhood
    Short Pump
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

Private dining

What 4,706 people are saying

Maggiano's - Richmond reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4.4Service
  • 4.2Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Virginia

    Most Booked

  • Richmond

    Kid-friendly

  • Richmond

    Good for groups

  • Richmond

    Hot spot

  • Richmond

    Most Booked

Review summary

AI-generated from verified diner reviews
Maggiano's Richmond offers a mix of memorable dining experiences. Guests rave about the "amazing food," "spectacular service," and "wonderful atmosphere." The family-style options and generous portions are highlights. Despite occasional service delays during busy times, the staff remains "polite and accommodating." Overall, a delightful spot for special occasions.
4,706 Reviews
  1. Cameron

    Virginia6 reviews

    5.0

    Dined on June 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Maggiano’s never disappoints. The table was well located out of traffic for our party of 3. We had chicken piccata, 4 cheese ravioli, and lasagna. All were well prepared and served hot. We couldn’t leave without a couple of shared desserts: crème brûlée , and cheesecake. Both were the best I’ve had in this area. Our server couldn’t have been more pleasant and accommodating. It’s a regular stop for special dinners out.

    Is this helpful?

  2. Andrea

    Unspecified1 review

    1.0

    Dined on June 18, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Service really bad. Long wait, wrong orders. And the restaurant was not even busy.

    Is this helpful?

  3. Brian VIP

    Washington, D.C. Area30 reviews

    5.0

    Dined on June 18, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Impeccable service. Very busy for a Wednesday. Our server kept us informed of the kitchen delays. The manager visited our table to apologize for the delay. Very well managed establishment and very well trained employees. The manager paid for our appetizer. We were celebrating our parents 29th wedding anniversary and they treated our parents to Vera’s Lemon Cookies (AMAZING….OMG). The food tasted delicious but it was barely warm. Willing to overlook the temperature of our food and will definitely visit again. Very well trained management and employees.

    Is this helpful?

  4. OpenTable Diner VIP

    Baltimore / Maryland2 reviews

    1.0

    Dined on June 15, 2025

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 2
    Father’s Day, so we expected it to be busy, but had a 6:30 reservation. Got seated at 7, got drinks and bread, but no appetizers or food until after 9:00. Finally left around 9:30/9:45.

    Is this helpful?

  5. Maria

    Virginia2 reviews

    1.0

    Dined on June 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    We had to write for an hour before they took our order, then we had to wait for another hour before the food was served. We had to ask for glasses when the beer was served just in bottles. Silt and pepper containers were empty - had to ask multiple times to fill them.

    Is this helpful?

  6. Larry

    Virginia26 reviews

    1.0

    Dined on June 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    Maggiano's Short Pump was not good at all. I understand it was Father's Day and things were busy. However, if you don't have enough staff, than manage your reservations and amount of customers to handle it. There was just real basic drop off's at this location that should never happen. Refilling of water glasses is an example. We had to speak to the manager just to get that done. Really ? I am not kidding. There was not one, but three times that this occurred since the meal took two hours plus. On the third empty water glass need, my son just stood up and refilled it himself. This is just basis restaurant stuff 101 and you failed. I did understand that the kitchen was backed up due to the amount of customers. So no comments on the hour it took to get the main entrees. The food was good. However, the ordering of drinks to start the evening took over 15 minutes to arrive. No kidding. It was a huge disappointment for the over 200 dollars that we spent that evening. We got a lot of I am sorry and apologies. Okay that is nice and appreciated. It does not overcome the shortfalls at this establishment. I am not sure I will ever try this location again. Certainly not anytime soon. One star

    Is this helpful?

  7. Sheldon

    Washington, D.C. Area2 reviews

    1.0

    Dined on June 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    From start to finish, Maggiano’s at Short Pump was an awful experience. Round tables where we were waiting were filthy/sticky Men’s bathroom had water all over the floor. Took nearly an hour and a half to get our meatball appetizer and side salads. After nearly 2 hours the entrees finally arrived, and we literally had to box it all up and leave after just a few bites to get to the airport. Throughout the whole ordeal the waiter apologized profusely and told us both the manager and GM would come by to talk to us; but no one ever did. Not the Father’s Day experience we were hoping for. A real head scratcher, particularly since our reservation was for just a party of 4 at 3:15 pm. We’ve been going to various Maggiano’s for years, but this was our first visit to this Short Pump location. Simply horrific, and will never, ever go back.

    Is this helpful?

  8. Jason

    Virginia5 reviews

    5.0

    Dined on June 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 1
    4. Ambience 5
    Young waiter that I believe was in training but he needs major help with his attentiveness. Food was awesome

    Is this helpful?

  9. Janna VIP

    Washington, D.C. Area3 reviews

    5.0

    Dined on June 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Melissa made it such a wonderful experience. What a wonderful asset to Maggianos she is!

    Is this helpful?

  10. Mike VIP

    Virginia22 reviews

    5.0

    Dined on June 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Prior to retirement, I hosted business dinners regularly. Now,….We are twice a year visitors. I love the Super Tuscan and any dish my wife chooses for us to split! The food is always great and abundant.

    Is this helpful?

FAQs

Maggiano's - Richmond is rated 4.2 stars by 4706 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

  1. Home
  2. United States
  3. Virginia
  4. Richmond
  5. Short Pump

Make a reservation

2 people
7:00 PM
Booked 27 times today
Google Map for Maggiano's - Richmond

11800 West Broad Street, Richmond, VA 23233

Additional information

  • Neighborhood
    Short Pump
  • Hours of operation
    Mon–Thu 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm Sun 11:00 am–9:00 pm
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Executive chef
    Tim Parker
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine
  • Phone number
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
OpenTable
  • About Us
  • Blog
  • Careers
  • Press
More
Businesses
  • Restaurant Management Solutions
  • Restaurant Reservation Software
  • Restaurant Marketing Software
  • Restaurant Event Software
  • OpenTable For Restaurants
  • OpenTable For Restaurant Groups
  • Restaurant Resources
  • OpenTable Pricing & Plans
Join us on
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
  • Cookie Preferences
Copyright © 2025 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
OpenTable Logo