Maggiano's - Cincinnati

My family went to dinner for my birthday this past Sunday - we made reservations ahead of time for a party of 8 on open table. Upon arrival, we checked in at the host stand - told to stand in the hall and someone would seat us. 20 minutes later, I followed up with the hostess. She didn’t follow up to say, your table we were planning on sitting at sat back down, so we are waiting for them to leave. Not a huge deal, we kept waiting and were taken to the second floor.

Our server was very nice, but she was clearly swamped. She was alone on the second floor with 8-10 tables. We ordered drinks and appetizers - food arriving before any drinks. Wrong drinks were delivered to our table. We had to ask several times for bread to our table and for someone to take our entree order.

We were alerted of two beef entree’s they ran out of, no worries, and placed our orders. A manager came by and said they were now out of Ribeye - which 3 of us had ordered. At this point, many were irritated with the long waits in between and lack of care. Typically a manager would comp an appetizer from my experience in the service industry - but this didn’t happen. We altered our meals as they were now out of 3 of the 5 beef options.

Again - our server was great and was clearly overwhelmed with the volume of tables - she told us someone called off. Management shouldn’t have seated her with so many tables at once or should have recruited additional help. Food was very tasty!

It was a chaotic birthday dinner and many family members are likely not going to return after the experience.

One of my favorites! Definitely the best value Italian food you can get!

Love the food, but went on a crazy trifecta night of homecoming, sweetest day and a Saturday night, waited 45min even w reservations. Food was good, but we ate late and the poor servers were worn down by then.

I enjoy this restaurant a lot. But I was in a party of 2 and we had a reservation for 8:15 pm. We showed up at 8:06 and it took 40 minutes for us to get seated. I just don’t expect to have to wait that long with a reservation

Had a great time and the food was really good. Ordered a combo meal for two that also came with appetizer and desert. Also got more pasta to take home and it didn't have to be the same as we had for dinner so we enjoyed a second meal at home a few days later!

The service and food was delicious! Highly recommend!

Great .. enjoyed

Delicious birthday dinner. Excellent food, service and environment.

Always delicious and I love the take home pasta. Our server didn’t share any specials and seemed a little rushed. It was very busy and we were kind of stuck in an awkward spot in the corner where people waiting for their table stared at us even though we had a reservation. So, not an awesome experience. My daughter’s fettuccine Alfredo had some uncooked noodles in it but my food was great!

Probably the most disappointing experience we’ve ever had at Maggiano’s. Reservation was ignored and we didn’t get sat until 45 minutes after time. Service was average, at best. Food was good, but it was loud and overcrowded. Jammed 5 into a booth for 4. Was not at all what we’ve come to expect. Really hope this is not the new normal there.

We dine at Maggino's Cincinatti, every time we visit our daughter at Miami, several times a year. It is one of our favorite restaurants and we have always had exceptional food, and service. Recently my middle daughter was diagnosed with Brain Cancer and she is currently having radiation, which leaves her wheelchair bound. We had reservations this weekend, which was parents weekend. Out table was 45 minutes late. The restaurant was busy, as it usually is, but they had a younger person handling seating, who was clearly overwelmed and undertrained. When we checked in for our 7:45 reservation, I asked how long it would be, because there was no room for a wheelchair near the podium, so I thought I would move her out of the way. She informed me that she still had not seated her 7:00 and handed me a pager. I moved my daughter to the only spot to wait, and be out of the way, and was pushed over to the spot no one else wanted, which was right in front of the door. I think all the people waiting were frustrated, therefore there were just a lot of rude and uphappy diners waiting for their tables. When we were finally seated, an older lady, with zero eye contact, took the menus and started walking. The carpet and the people waiting, made it very difficult to maneuver a wheelchair, and she never turned around to see we were falling behind. In any case, they placed us...knowing she had a wheelchair in the MIDDLE of the restaurant, so we had to move the table ourselves, to get the wheelchair in. Either that of her chair would have been in the way for other people. It was a poor choice of tables...especially after having to wait that long. Our waiter was rushed, never introduced himself, we didn't even know if he was our waiter. We fully understand the Family Style $34.95 meal. That's what we came for. However, at this point...being seated at 8:30...menus at 8:45...my daughter was exhausted....she was not going to be able to eat much.

We had a reservation for 7:45, which we ended up being sat around 8:10. The hostess was rude, sat my wife, my son who is two, and my parents in a booth. I had specified a high chair. I was told there was no option for that as the booth didn’t accommodate them and there were no tables.
Luckily, that was the end of my terrible experience. Because from this point forward, Monet took care of us. She was absolutely wonderful. She brought us a booster seat, which we had just been told didn’t exist, handled our drinks and our food.
Food was amazing. Far too much to eat and better than I had hoped.
I have never had a meal stay hot like mine did (I got the linguini di marte. So many clams and muscles. Just enough spice. It was amazing.

Again, MONET WAS INCREDIBLE. hands down saved the night.

Excellent food! Excellent service! Will definitely be returning!

Tasty food,excelelnt service nice ambience ;what more can one ask for.

Fantastic place to eat. Food and atmosphere were great. Service was great.

Waited on promptly and our waitress was very attentive.

My overall experience was great! I can’t complain except for the time of not wanting the moment to end... thank you!

It was my wedding anniversary and a friend suggested this place. I made reservations to be sure we wouldn't have to wait. Reservations at 7:30, get there literally at 7:29 and the hostess hands me a pager and says they will seat me "closer to my reservation time" lol. The 5 groups there before us were seated and we sat down 20 minutes later. Not impressed. The dining room is small and loud and service is slow. Food was okay though, will get carry out if we ever go back lmao

Good food..reasonable pricing....good enough service for a chain

Great place! We visit every time we visit Cincinnati! It is one of my son’s favorite restaurants!

We had never eaten Sunday brunch at Maggiano's, and it was fabulous. My three table partners had lunch, but I had the Vegetable Frittata, and I would highly recommend it. Service was great, too.

Service was great--very attentive and professional!! Kudos to Dominic!!! Food was perfectly preferred, and all of our special requests were honored. We'll be back.

Service very bad. Our waiter was so rude. Bread took 2 hours to get. Drink refill waiting for long time. Waiter demanded his tips. We were so frustrated with service. Waiter follow us and demanded his tips.

The food and service was wonderful but the assistance and care provided Karen (Head Hostess) to my 90 year old mother and 91 year old aunt was exceptional. The time and consideration she took to assist them from table to car was a standard for others to strive for.

Thank you Karen!
Jess
Chicago

The female hostess with the glasses and the Bob is fantastic! She recognized our anniversary which we greatly appreciate. Very friendly great way to Greek customers. Our waitress was fine. we had asked for our salads and our entrees to be spaced out. Got our entrees when we were eating our salad. I hate that. It wasn't at a time of the day that you were too busy it was around 1:30 in the afternoon.

So appreciate the chef comes to our table to ensure that my husband, who has Celiac Disease, has a meal he can enjoy. The atmosphere is perfect for a special occassion.

A little noisy. Food & service excellent. A manager type walking the tables insisted talking loudly on his communications piece- loudly enough to hear him coming & going, all the while guests were trying to enjoy the meal & conversation. Rude to say the least.

Will come there again, great service and food was great and more than enough

Mediterranean pasta was superb!!!! I am never disappointed at Maggianos.

We enjoyed it very much- great for birthdays

Great service, good food.

We were celebrating our friends birthday. Ken the waiter was nice but didn’t really listen very well. He brought coffee but didn’t ask if we wanted cream. Didn’t offer drink refills to everyone just to one of our group. Didn’t offer bread refills. Forgot my husbands salad. Said he didn’t hear him order it. He was nice just not really concentrating on us. We still had a great time and he did bring birthday cookies even though we ordered 2 cherry crostatas which were yummy.

Great food, good service! My favorite restaurant!!

We were celebrating our twins’ 20th birthdays. Our waiter, James, went above and beyond to help us celebrate. The service was amazing, and the food was fantastic!

Had a good time as always, I love this location. We’ve had Skye be our waitress before and she’s the best, our waitress this time wasn’t as good but we still had a good time.

As usual the food was very good , the service was excellent and nice atmosphere. The menu is very nice .

I would definitely recommend going back again. I would also recommend it to a tourist. Very quick with getting our food. The waiter was very friendly. Appetizers were great, the entree not so much! But definitely 9/10 for us. A lot of food for the price 👍

Overall it was great. We went for the first time for our anniversary. It was loud and crowded (as expected for the time of day). My husband and I ordered cokes and he only got his after reminding him we are needed drinks still after our entrees arrived.

Wnet to Maggiano's on a Wednesday night at 7:30. Restaurant was not crowded. We waited over 10 min for our waitress to come to our table. She passed us by several times saying "I'll be right with you".
She finally came by to take our drink order and we were ready to order our food assuming it would take another 10 min to get our drinks (which it did) and then another 10 min to get our salads.. Another person eventually brought our meals.. Food was good but waitress NEVER stopped by during our meal to ask about our meal or to refill our drinks (I had ice tea). We had to ask her as she walked by for our check as we waited 5 min after we finished our dinner and had not seen her stop by. She had one other table of 6 people and she spent most of the time taking care of them. We were only a party of two.
She should have had another take our table if she was that busy. Several other people that came after we did were gone by the time we got our check. Was very disappointed in the service we received..

Nice evening dining out. Chose because of an email special, but wording confusing, server said it was only for carry out. Wording said ‘available in carry out’ making me think dine in OR could use for carry out. Meal cost more than budgeted for but it was delicious. When we saw server she was awesome, just very scarce. Busy with several large parties around us, so we were kind of left unattended. There very much longer than we wanted to be.