Luau - Grand Hyatt

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1. LE

   LElle

   New England

   6 reviews

   2.0

   6 reviews

   Dined on May 30, 2019

   overall2food1service1ambience2

   Staying at the Grand Hyatt and our first time being in Hawaii AND on our Honeymoon, of course we were excited to attend a luau - however the cost was never mentioned in securing our reservation thru the hotel website or opentable. Came as quite a shock when they checked us in, gave us a meek congrats (since I'm sure they see honeymooners all the time, but still) and said "and payment?" Needless to say we were shocked and made the bar count since the food was not great. In seeing others attend Luaus we saw a more elaborate production and digging up of the pig and it was my involved with the audience. Unfortunately the night we attended the entire front was reserved for an engagement that was celebrated the whole night. We can now say we checked it off, but had we known, we probably would have spent the $250 on ATV tours or a catamaran instead...the only thing that disappointed us about this resort.

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2. RA

   RayA

   1 review

   4.0

   1 review

   Dined on April 29, 2019

   overall4food3service5ambience3

   The show was very good. I was disappointed that the event was indoors even though the rain had passed. We were told that the pig had been cooked under ground just for our dinner. It did not appear so. the rest of the food was very good.

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3. JV

   JuneV

   1 review

   5.0

   1 review

   Dined on April 22, 2019

   overall5food5service5ambience3

   I paid for my son and his girlfriend to go to the luau for his birthday. They said they loved it and had a great time. He also said that the food was really good.

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4. TC

   TomC

   Charleston

   10 reviews

   vip
   5.0

   10 reviews

   Dined on April 15, 2019

   overall5food5service5ambience5

   Excellent night. Fun Entertaining

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5. f

   foodtime

   Atlanta

   1 review

   5.0

   1 review

   Dined on April 4, 2019

   overall5food4service5ambience4

   Best lau that we have been to. Great dancers, excellent MC. Good music. No complaints.

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6. OT

   OpenTable Diner

   Hawaii

   1 review

   5.0

   1 review

   Dined on April 1, 2019

   overall5food5service5ambience5

   We had a wonderful time at the Grand Hyatt Luaui. Food was great, staff wonderful, and the show amazing!!!

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7. MM

   MargeryM

   1 review

   5.0

   1 review

   Dined on March 28, 2019

   overall5food5service5ambience5

   It was outstanding. From the history, to the traditional dances and song, my family and I enjoyed ourselves. The view and atmosphere at the Grand Hyatt was gorgeous. I'm so glad we chose the Grand Hyatt Luau.

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8. KO

   KaseyO

   Vancouver

   3 reviews

   vip
   5.0

   3 reviews

   Dined on March 28, 2019

   overall5food5service5ambience5

   Great luau. The food, setting, service and show were wonderful! We loved it!

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9. RL

   RLBDO

   Sacramento

   2 reviews

   4.0

   2 reviews

   Dined on March 28, 2019

   overall4food4service3ambience5

   The food was much better than the other luaus I’ve been to on the island. Service was just ok since the waiter kept questioning why we wanted a second mai tai (mind you the guy next to us was on beer #4) and kept trying to clear our plates before we were even finished eating. The performance was really great. We were lucky to have the show on the front lawn overlooking the ocean. We had some breaching whales, as well, which really added to the experience. Overall, $125 seems a little steep for what we got but I’d still recommend to friends and family since, overall, this was the best all-around luau as far as quality of food, performance and location.

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10. LZ

    LinlinZ

    Vancouver

    9 reviews

    5.0

    9 reviews

    Dined on March 25, 2019

    overall5food4service5ambience5

    My family spent the spring break at Hyatt Kauai, we attended the Lu’au event on Sunday’s night. We have attended one on Big Island last year, this time is much better. Food is very similar, but the shows are much better, the host is very funny and friendly. Everyone in my family did really enjoy it.

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11. DJ

    DJfromLI

    Tampa

    11 reviews

    vip
    1.0

    11 reviews

    Dined on March 25, 2019

    overall1food4service3ambience1

    Worst luau ever 😣 ! The food was quite good, but the entertainment looked like a high-school performance through a totally amateur sound system. We’ve been to Hawaii, including Kauai, many, many times. This was insulting it was so poorly done! Ridiculously overpriced. Pass on it!!!

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12. RG

    RafaelG

    1 review

    5.0

    1 review

    Dined on March 25, 2019

    overall5food3service5ambience5

    If you pay for all you can eat please do not remove the buffet so soon. I was only able to get one place of food. With visiting family, enjoying the show, taking pictures and visiting the vendors. There really isn’t much time to eat. The food was delicious but you remove the food to soon. I feel like I was not valued. Rafael Gutierrez 253-732-4686

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13. KK

    KKIndyGirl

    Tucson

    12 reviews

    vip
    3.0

    12 reviews

    Dined on March 21, 2019

    overall3food3service4ambience3

    Our friends recommended the Hyatt over other Luaus based on the quality of the food and entertainment. The food was good with a variety of options and our server was very attentive and friendly. However the environment and entertainment was underwhelming. The luau was setup in a enclosed garden area off their conference area. I thought they’d setup on the beach. The dancers were well choreographed however the show just didn’t seem to create an engaging history of Hawaiian heritage. It felt flat. For Hyatt, I expected a much different experience. I heard about the Smith Family Luau seems like a much more engaging experience. Even though it’s off the beach the environment seems much more authentic.

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14. OT

    OpenTable Diner

    Austin

    5 reviews

    vip
    5.0

    5 reviews

    Dined on March 21, 2019

    overall5food3service5ambience5

    Great luau - kids loved it. Entertainment was terrific.

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15. TP

    TierraP

    1 review

    4.0

    1 review

    Dined on March 18, 2019

    overall4food3service4ambience4

    This is my 4th luau and my family's 3rd. It was a great show. We really enjoyed the dancers & the story. What is unique about this luau (at least for me) is that they incorporated the fire dance and Somoan dances. The luau was outdoors (but I understand that there are times when it is held indoors). The food is pretty standard luau food. They do not have the ceremony where they dig the pig from out of the ground. There aren't many cultural activities or vendors but there is an open bar.

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16. JH

    JasonH

    Tahoe

    15 reviews

    vip
    5.0

    15 reviews

    Dined on March 18, 2019

    overall5food5service5ambience5

    So much fun. Best Lu on the island.

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17. OT

    OpenTable Diner

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on March 14, 2019

    overall4food4service5ambience5

    Aniiversary

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18. RC

    RoxanneC

    Las Vegas

    9 reviews

    3.0

    9 reviews

    Dined on March 14, 2019

    overall3food4service1ambience3

    Those that had to check in with reservations waited 30 to 45 minutes to get in. We missed the Hula lessons (if they had them). Didn’t have time to view the arts and crafts. We had to run to any seating that was still left. Bad start to our experience. However, the show and the food is good. Need to work on their check-in procedure.

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19. OT

    OpenTable Diner

    Dallas

    3 reviews

    3.0

    3 reviews

    Dined on March 11, 2019

    overall3food3service3ambience2

    We were very excited to attend the luau, a staple to any Hawaiian vacation. Upon arrival, we were disappointed to find out the luau was being held in the grand ballroom, instead of the lush gardens and grounds. The entertainers were great, the open bar a delight (wish there were more mixed drink options that just mai tai) and the service was good. The food was a little lack luster, especially for the price and buffet style cuisine. Overall, fun time, but disappointing due to change in location.

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20. OT

    OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on February 25, 2019

    overall5food5service5ambience5

    Wonderful, fresh food! Poke, Lomi Lomi, fish choices, chicken, beef, and let’s not forget the PIG!! All you can drink beer, wine, Mai Tais. Talented dancers, storytellers, and fire dancer grand finale! Worth every penny for my six year old’s entertainment and hubby’s 40th celebration.

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21. JK

    JohnK

    San Francisco

    28 reviews

    vip
    5.0

    28 reviews

    Dined on February 14, 2019

    overall5food5service5ambience5

    Great food and show!

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22. OT

    OpenTable Diner

    Cleveland

    2 reviews

    4.0

    2 reviews

    Dined on February 14, 2019

    overall4food5service5ambience4

    Anniversary

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23. S

    Sbailey132

    London

    1 review

    2.0

    1 review

    Dined on February 4, 2019

    overall2food4service3ambience1

    They should have been up front that the luau was going to be indoors. The ambience went to zero.

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24. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    4.0

    5 reviews

    Dined on January 28, 2019

    overall4food4service4ambience3

    Would have been better outside, but was moved inside due to the threat of rain. There was zero percent chance of forecasted rain, although a little windy. Love the buffet layout (the pork is amazing), deserts are okay. I have done this twice...they do a great job, just liked it better outside.

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25. RT

    RalphT

    New Mexico

    1 review

    5.0

    1 review

    Dined on January 7, 2019

    overall5food5service5ambience5

    The Grand Hyatt Luau helped to make our 29th wedding anniversary very special. It was a wonderful evening.

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26. OT

    OpenTable Diner

    Hawaii

    2 reviews

    3.0

    2 reviews

    Dined on January 1, 2019

    overall3food3service5ambience2

    Very disappointing that the luau was held indoors in a conference room.Really took away from the ambience Food was average... very expensive

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27. BH

    BrianH

    New York Area

    1 review

    3.0

    1 review

    Dined on December 31, 2018

    overall3food5service5ambience1

    This was our 4th luau and first on Kauai. Food was fantastic! Excellent variety of all of the traditional foods you come to expect at a luau. We all tried a bit of everything and agreed everything was well prepared. The show was great as well. Great variety of dancing telling wonderful stories of the rich Hawaiian heritage complete with a fire dancer. Know when you book with open table you have to stand in a separate line and pay for and get tickets before entering. Even though we were there towards the beginning of the line when it opened we were some of the last to be admitted because we didn’t have our physical tickets in hand. It would be worth going to the hotel ahead of time and paying for your tickets so you can be admitted right away. Our biggest problem was the location. We were located in a courtyard up by the conference rooms. Absolutely no view of the beautiful ocean the resort sits on. We were expecting to be able to see the ocean and lovely sunset as we were at the luau. We were told the location was changed due to the rainy weather. Since it rained a great deal while we were there in December I suppose this is to be expected. Overall we had a great experience.

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28. OT

    OpenTable Diner

    Calgary

    1 review

    vip
    5.0

    1 review

    Dined on December 26, 2018

    overall5food5service5ambience3

    Due to weather, event was indoors in the Grand Ballroom, outside experience would have improved ambience score.

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29. ST

    SusanT

    Toronto

    10 reviews

    3.0

    10 reviews

    Dined on December 26, 2018

    overall3food5service4ambience2

    Christmas Day luau Challenge was the uncertainty of the weather: it forced the event into the ballroom. Lost it’s flair as a result. Just ended up being a noisy ‘cafeteria’ style eating. The food was very good with good variety and quantity

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30. J

    Judy

    San Francisco

    37 reviews

    vip
    4.0

    37 reviews

    Dined on December 26, 2018

    overall4food4service5ambience4

    Unfortunately it was raining, so the luau had to be indoors; not as nice, but kudos to Hyatt for having it anyway! Food was great. I would have preferred a less "Hollywood-ized" version, but the kids loved it!

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31. OT

    OpenTable Diner

    Atlanta

    4 reviews

    4.0

    4 reviews

    Dined on December 26, 2018

    overall4food5service5ambience4

    Christmas anniversary

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32. KP

    KristenP

    Seattle

    1 review

    4.0

    1 review

    Dined on December 20, 2018

    overall4food5service5ambience4

    Fun luau experience at the Hyatt. The food was very good. Entertaining dancing and dinner show along with some Hawaii history. The luau was outside on the lawn and made the experiment feel more authentic. All you can drink wine, beer and mai tai’s. Lasted about 2 hours. Price is a little steep, but overall was a good experience.

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33. WM

    WendyM

    Omaha

    4 reviews

    2.0

    4 reviews

    Dined on December 20, 2018

    overall2food2service2ambience4

    We found the Grand Hyatt to be a beautiful location but the Luau was very overpriced for the food and service received. The show itself was good but I would not recommend this event and the price point of $125/pp.

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34. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on December 13, 2018

    overall1food1service1ambience1

    Event was cancelled and without any notice. Got to the event and was told event was cancelled due to weather conditions.

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35. LW

    LauraW

    San Francisco

    1 review

    3.0

    1 review

    Dined on November 26, 2018

    overall3food4service4ambience4

    The food and show was great but for what it cost is was very short. Over in 2 hours so I don't think worth the value of what we paid for it.

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36. OM

    OMGTheHyattIsTerrible

    San Francisco

    1 review

    vip
    1.0

    1 review

    Dined on November 23, 2018

    overall1food2service1ambience1

    Wow, is all I can say. Just wow. I wouldn’t have thought it possible to completely wreck a luau, but the Hyatt pulled it off! It was like being at a Hawaiian-themed dinner in Kansas. Except we were actually on Kauai. And it cost > $800. This was, honestly, such a disastrous experience that it was almost enjoyable. Like, it was a once-in-a-lifetime debacle, entrusting our Thanksgiving dinner to the Hyatt. Pro-tip, guys: When people pay to go to a luau on Kauai, THEY PROBABLY EXPECT NOT TO BE INSIDE IN A HOTEL CONFERENCE CENTER. A luau normally has, you know, torches and stuff.

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37. OT

    OpenTable Diner

    Charleston

    7 reviews

    3.0

    7 reviews

    Dined on November 23, 2018

    overall3food4service5ambience3

    Attended the Thanksgiving luau. The food and show were great, our server was very attentive, but we were disappointed that it was relocated inside (it was not raining) and there were so many people - three adjoining ballrooms worth of tables. It was not what we were expecting for our first luau.

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38. c

    carrolg

    Minneapolis

    1 review

    3.0

    1 review

    Dined on November 23, 2018

    overall3food5service4ambience2

    I read the prior reviews that said to reschedule if rain was in the forecast. I confirmed that there would be no rain and they still held the luau in the ballroom. This took away from the Hawaiian experience. They definitely had the best food of all of Kauai luau's. They also offer a tremendous show. The ballroom takes away from the ambiance that is offered by the other luaus on the island which is so critical for the visitors experience.

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39. JB

    JessicaB

    1 review

    5.0

    1 review

    Dined on November 23, 2018

    overall5food5service5ambience5

    AMAZING FOOD!!! They will not disappoint. The only complaint was waiting to be seated. Maybe start with two lines one for larger Parties in one line

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40. AS

    ASanntt

    1 review

    1.0

    1 review

    Dined on November 23, 2018

    overall1food3service4ambience1

    Such a disappointment - be sure to check if it indoors or outdoors. If indoors, save your money.

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