We go to Lily Kai often as it is a very convenient local restaurant. The service is usually good, fast, and food is good. We have several favorite servers, who know us and are always very accommodating. However, there are a few servers who are not particularly friendly, even to the point of being surly. The man we had on New Year's Day for an early dinner was the later. He was abrupt and impatient, although the restaurant was not particularly crowded.
Additionally, I had a coupon for some free items that had been in a mailer. Although no where on the coupon are there any stated restrictions for the use of the coupon (other than certain items are free depending on the overall cost of the meal), this
server would not take the coupon because it was New Year's Day. The coupon doesn't state "not valid on Holidays", nor any other stated restrictions. Therefore, I felt he should have honored the coupon.
We were at Lily Kai recently on May 27, 2017. I don't know if the management has changed, but there was a marked difference in the service, quality of food, and prices of all items. There were only two servers in the whole restaurant, and there were very few tables occupied on what is usually a busy Friday evening. The cost of all items on the menu appear to have been raised considerably and the quality of the food has diminished. The friendly neighborhood feeling of Lily Kai was not apparent either. We have gone to Lily Kai since it opened several times a month and all the servers knew us and greeted us warmly, often asking about a member of the family if that person was not with us that day. This last time there was no greeting and we waited a long time to be served. Despite the convenience of having a neighborhood Chinese restaurant, I can no longer recommend Lily Kai and probably will not go there again.