Special holiday pricing applies. Please inquire for details.
Sunday, May 13, 2018
Laurel Court Easter Buffet is served from 10:00am to 5:00pm
Pricing is $85 per person and $49 for children 12 years & under
*Please note only the buffet will be available during these specified hours*
Sunday, April 1, 2018
Love this place before/after a show in the Venetian Room. But the last two times we dined there the service was way off. Slow on all fronts. Your cocktails always arrive with an apology. This time we had to skip the dessert on the 3-item prix fixe menu for fear of missing the show. It seems to be an issue of understaffing.
Dinners was very good which we paired with the tomato salad and gruyere popovers. Popovers were extremely good. Seating was nice as well as ambiance. Service was terrible. Took forever for the server to show up. Server passed our table with our food not once but twice. Salad plates were never retrieved and we had to ask for water. For a restaurant and hotel that caters to high clientele along with the associated pricing, this was unacceptable. Would not recommend, unless you really had no other choices.
Loud and expensive
Appalling - worst food/service and pricing ever experienced for afternoon tea.
I made a request three months prior that I was gluten/dairy free and to be told on the day all they could provide me with as alternatives was 2 plates worth of fruit was appalling. I would usually have a ready prepared one with dairy free scones and treats etc so they were clearly unable to cater for dietary requirements. Furthermore, the sandwiches were tiny and normally expect refills but to be told the tiny plates to be refilled would be a further 15 pounds each was shocking to us when this was already very expensive. Service poor, unfriendly and unapproachable.
Would never return again.
I was not impressed at all!
It was basic! It was a continental breakfast buffet that any hotel offers its guests for free yet non guests pay $40!! It’s a pretty room.
The food was awful and the drinks are overpriced. Do not order the French Onion soup. It is so salty, you can't taste anything else. It tastes like a bullion cube was soaked in hot water. The leek soup was more salty cheese tasting then leek. The place is just noisy & service was slow. We felt more ignored then anything else. Choosing this place ruined a special evening for us!
Tea was a big disappointment! Savories, scones and sweets all served at same time. Everything was rather tasteless. Scones not warm---no butter. Jars (!) of jam on table. No tablecloth. Very noisy. No dedicated area of dining room for tea as stated on hotel website ("guests eating lunch after 1:30 will be seated in the bar area".) Tea not hot. Had to hail a server for hot water. Although the menu advertised price was $45/pp, the hotel (where we had spent the overnight) website indicated a price of $39 with a 15% gratuity "added for [our] convenience." Misleading.
We live in Marin and have patronized the Fairmont over the past 50 years. I was sincerely embarrassed to have entertained guests there. Also, no dress code. To be dressed for Sunday tea and seated next to diners in sweat pants, flip-flops and baseball caps should just not be allowed!
Third time having Pre Fix Meal with Cabaret. Entree would be nicer with vegetables. Next time I am going to ask about ordering off the menu. Service is not as good on the Bar Side of the Restaurant. Did not get served another roll. Service can be much improved!. Miss the buffet.
We arrived 5 mins prior to our reservation and were seated immediately. Took about 30 minutes for us to receive our afternoon tea food. Very delicious but definitely more on the sweet side then savory. Felt a little hungry after leaving but everything was delicious!
They were very accommodating...offering vegan options for the afternoon tea service
Disappointing tea service, but then, my expectations may have been too high. This really wasn't "high tea." More like "low tea" you can find at any hotel. The waitperson didn't appear to be knowledgeable about the listed teas other than the information that was on the menu. Even when I drink tea when I'm traveling, I never re-use a tea bag (or re-use loose tea leaves at home - gross). Here, it seemed perfectly acceptable to pour additional hot water into a tea pot using the same previously used tea bag. Who does that?! Especially at these prices? The tea sandwiches were fine; the chicken salad was especially good, but we passed on the salmon. (Never understood why salmon is often included - no one ever seems to eat it.) The scones were fair in taste and awful in texture; and the supporting creams were served in small plastic bowls. Really? The dessert items were not memorable and honestly, after two days, I can't even remember what they were! Be advised that the venue isn't particularly comfortable or cozy. It's a large, open room (was this the restaurant?) and we were seated near a bar where some tables were also experiencing the tea service; some tables had people just sipping drinks; and still other tables were populated with people watching the football game on the large flat screen. My companion and I enjoyed each other's company, but we were very disappointed with the tea and service. My advice: try a different venue for tea.
I thought I had a reservation for high tea, only to find out they didn’t serve that during the week. Appetizers were over priced and over cooked. It was a bit of a let down.
This tea has fallen from grace. It used to be much more traditional. Now it’s dumbed down, selections have been slashed, completely clueless afternoon tea waitstaff. Had to wave down waitstaff for the simplest of request that should’ve been aticipated at that price point-like a tea cup! And they had the cheek to help themselves to a sizable tip for just a 2 person party. I would’ve tipped but just presumptuous considering service was lacking and novice.
Only salvation is their pastry chefs. The food was delicious!
Terrible Cisco food beneath the quality of this historic hotel.
Lovely atmosphere, delicious afternoon tea and good service.
We always eat here before or after the Cabaret. this time it was a Pre-Fix Meal. Prefer the Buffet. Service was a little slow. Salad portion was small. Would have liked to have a vegetable along side the potatoes. Potato was slightly undercooked.
The food and service were wonderful but the ambiance leaves a lot to be desired. We wanted a plush, elegant environment for our afternoon tea and the TV in the bar is a terrible addition and distraction. Honestly the interior of the once sumptuous Fairmont left a lot to be desired.
We started going during Christmas for the Gingerbread House display. We decided to go again for a special birthday and we were not disappointed. Thank you for helping making a happy event even more special!
Stayed at the hotel as a guest. Was very excited to be here. The last night we decided to eat on the restaurant on the premises. Big mistake. Considering allt the good reviews we did not dive in it too much, just assuming it would be in class with the rest. However, we might just hit a night with bad luck.
15 min wait just to get seated, nobody was there to greet ut. Then it 40 mins more for just getting to order. 1hr more wait for the food itself. Which was not more then okay.
Our waiter at least tried to made it as good as possible, not hes fault. We atleast wore comped a bit
There where tables all over the place with food/dishes left there dor over 30 mins before got cleaned upp. Inefficient staff with only working on 50% efficiency.
As i said. Might have bin a bad day. But stil. Worst treatment ao far
This lunch was just what the doctor ordered! My friend, who has difficulty hearing, recently had back surgery and wasn't healing as quickly as he wanted. He was feeling depressed and sorry for himself and down in the dumps. At The Laurel Court, we were able to have a conversation and he was able to participate because the noise level was low. The food was outstanding! The best hamburger we've ever had and the popovers were out of this world! A martini in the middle of the day was decadent and certainly contributed to making his spirits and outlook on life improve. We reminded ourselves, as we left this stunning setting, how lucky we are to live in beautiful San Francisco and how important it is that we take time to be nice to ourselves and those we care about! This was the perfect place to achieve all these goals! Thank you!
Food was very ho hum...typical tired hotel food. Place was very nice but almost empty. Good place to grab a bite if you're staying at the hotel and just want a quick dinner. Ordered steaks medium rare and they arrived well done. They re-fired new steaks but of course our dining companies either had to wait and let their food get cold, or watch us eat later. Server was great, cocktails good...salmon skin was burnt on one side ..apps good. Not worth the price!
We went there for afternoon tea. The dining room was large and was available for hotel guests just eating lunch. This made the area full of families having burgers as well as young adults drinking beer and watching football. It made the tea experience a little less elegant. There should be a separate room just for the afternoon tea crowd.
Enjoyed the afternoon tea, especially all the great gourmet teas...
N.Y. Steak was almost rancid and tough;"softened" potatoes rubbery. According to the waiter the chef has decided not to serve bread and butter; we were not offered coffee. Should have gotten a clue when we entered, as it was almost empty. Extremely disappointed. It was our 60th Wedding Anniversary and I had visions that the Fairmont Hotel was still the place to go. Wrong!
It is under new ownership, and instead of improving it they have cut out amenities.
We had a 730pm reservation. When the waitress finally greeted us at 745pm we told her we were tired of waiting and were headed elsewhere.
Flies television and mediocre food at extortionate prices.
Lovely setting, attentive service, delicious small tea bites, nice selection of tea, all beautifully presented. Excellent vegetarian options and a nice surprise if they know it's your birthday. Next time we just have to figure out how to get the chocolate covered strawberries as part of our dessert selection!
The service was outstanding. The scones and sticky buns were wonderful and the fruit was ripe and yummy. The chef who was making the omelets wasn't as good as the previous one. The items that went into the omelet were not sauteed first.
Server was the best, afternoon tea was great, very flexible on selections of food and tea
Very slow service. Other tables who were seated after us received their food before we did. Took 50 minutes before our food arrived. Food was okay.
Laurel Court used to serve the most delicious bread. The menu has changed, bread is gone and so are the fabulous fish tacos. Bring back both please!
Together for a family reunion in San Francisco. The Fairmont Hotel and the Laurel Court Restaurant, just off the fabulous lobby, was a great place to get our family together for a final meal and send off following a terrific weekend. It is a special place for a special occasion. The staff were friendly and helpful, and our breakfast was delicious.
The afternoon tea service was superb; delicious variety of food, treats, and tea. Service was impeccable; staff was so friendly, gracious, and accommodating.
We stopped in here for breakfast during our trip to San Francisco. The little buffet was wonderful and full of everything you'd want. On top of that, the food on the buffet was top quality. The service was great, but the thing I will always remember is watching one of the staff meticulously turning each little ketchup bottle so that the labels all faced the same way. It was the kind of care that really shows that a restaurant wants every customer to have a fantastic experience.
For Sunday afternoon tea, it was a bit discongruent to have the baseball game on over the restaurant bar, and pop music playing over the sound system (instead of someone on the restaurant's grand piano or a more casual jazz or classical music choice). The service seemed very slow but the food and tea were really excellent. If you're looking to relax and not in a hurry, it's a nice tea.
The worst tea service I've been to. For The Fairmont, this was a total disappointment. No explanation by server about the tea, not enough tea, desserts left a lot to be desired. Doesn't compare to The FLoridian, The Peninsula or Four Seasons.
Great restaurant for brunch!
The food was great; but big portions. Great atmosphere. The piano player is fantastic!
Beautiful restaurant and excellent service. We always enjoyed dining here
Remi was great. He was attentive and took good care of us always making sure our tea was hot and filled.