Our visit to Red Lobster was better than in the past. Good service once we were at the table. Food was good, the rolls are of course the best, and the price is ok for the amount of food you get. My only complaint is that we used the Open Table app to set our place in line about 45 mins before a 7pm arrival, and when we arrived the hostess said it would still be a 15-30 min wait. I said but we got our name in line 45 mins ago, and they weren’t that busy either from the waiting area. She seemed super confused, then came back and said it would be 10-15 mins. Which was “ok”, but I was still annoyed. We quietly went over and hung by the entry to wait, when the manager came up and asked very confused about our use of Open Table. I said “yes, I booked thru the app for a table at 7pm as well as clicked the acknowledgment that it was not a reservation but putting our name in line. She still seemed confused, but did say they would get us in ASAP. We ultimately only waited 10 additional minutes. So it wasn’t bad. I think they need to get more familiar with the OpenTable app and what it looks like to their patrons. Otherwise great experience.
