Kona Grill - Troy

Kona Grill - Troy reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Melissa

   Detroit1 review

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the best experience at Kona grill, this visit! The food was outstanding and the service was remarkable! Our server, Isadora, was very attentive and extremely knowledgeable about the menu! Both Lisa and Justin stopped by to make sure our visit was going well and they were very welcoming! Overall, we had the best time!
   

   Kona Grill - TroyResponded 5 days ago

   Hello Melissa, Thank you for your glowing review! We're thrilled to hear that you had an outstanding experience at Kona Grill - Troy. It's fantastic to know that our team made you feel welcome and that you enjoyed both the food and service. We always strive to provide top-notch service and delicious food, and your feedback confirms that we're doing just that. We're so glad to hear that you had the best time and we look forward to welcoming you back soon! Best, The Management Team
   

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2. S

   Sean

   Rome1 review

   2.0

   Dined on May 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Kona Gill needs upsating the carpet in the dining area and heavily worn on the areas a heaviy trafficked by staff. There is an umpleasant odor - assumed from the flooring. The food was just ok expected better flavor - Calamari standard Pot Stickers OK Sushi Rolls Good Lime Chicken Good Filet just OK the Buger was the best out of entrees ordered. Butter cake different and dry Brownie OK Drinks Ok. Overall Just OK desperately needs interior and menu refresh
   

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3. K

   Karen

   Detroit1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I made the mistake of going to Kona Grill on Mother’s Day. I know better than to go out to a restaurant on a holiday, but I did. We had 6 o’clock reservations. We didn’t get seated till 630. We didn’t get service until 730. The menu options were not what is on the website. They were special dinners, and I was very disappointed. I had the fried rice steak and it was like a very small portion. I did walk away hungry 
   

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4. J

   Jeff

   Detroit1 review

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Couldn’t have possibly been worse, and on Mother’s Day. 30 mins late to get seated for our reservation. 10 mins for water and drink orders. Didn’t have many drinks on the menu. 15 mins to get the one drink we did order. Finally ordered food. 1.5 hrs later, nothing. Asked them to cancel everything we didn’t get, and still got charged for the one drink. Saw the same with all other tables. It’s like they have no idea how to run a restaurant.
   

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5. n

   neil

   Detroit1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   The restaurant over booked and was not make to handle reservations. The kitchen was backed up and food took quite a long time. Our waitress did her best, however she was way over booked with tables. Overall, I felt bad for the staff but the management did a poor job of managing for them.
   

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6. R

   Roberto

   Detroit3 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I like this restaurant, but won’t go again on Mother’s Day. Knew it would be a bit crazy, but they overbooked. Had a reservation for 5 and didn’t sit until 6. Drinks we ordered took forever to get. Food took forever to get. Asked if they had Carrot Cake, my waitress said yes. Billed us for it, we paid and never came back with it. Had to go up to the hostess stand and ask, she said they didn’t have carrot cake and then had to wait an additional 10 minutes for them to refund us.
   

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7. D

   Diane

   Detroit6 reviews

   1.0

   Dined on May 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   This used to be a favorite of ours. We get there for our 5:00 reservation and are told they are an hour behind. Finally get called, the table is covered in crumbs and something sticky, as are the seats. I had to stop the hostess who was insistent on putting our menus on top of the sticky table. There is garbage under the table. The small gap between the table and the wall is packed with crumbs. 20 minutes later we have to go to the hostess stand as we haven’t seen a waitress. They forgot to tell her she was covering our table. She was lovely - Becca - her and the main hostess who had to tell everyone about the hour back-up were the only things that were. It took another 10+ minutes for the drinks to come, an hour to receive our cold food. This was an extremely disappointing Mother’s Day dinner for my MIL and a low point for a on e great restaurant.
   

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8. K

   Kevin

   Detroit2 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Clearly they were understaffed today - our reservation was at 3:15p we weren't sat down until 4:20p, we ordered and didn't get our food until 5:15p. The service staff were really pleasant and trying hard, but you can only do so much when food isn't coming. Disappointing experience at a restaurant that we usually enjoy.
   

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9. M

   Micah

   San Antonio1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   I expected the restaurant to account for the fact that it was a holiday (Mother’s Day) and staff and equip the restaurant accordingly. Obviously, these expectations were too high. They were at least an hour behind on reservations and they ran out of food from the bottomless brunch menu that was so heavily advertised. To say I was disappointed is an understatement. My reservation was at 3pm and we eventually got seated around 3:30. It took at least another hour for our food to arrive. The glass my water came in was not clean. The food was pretty good although my chicken stir fry had chicken gristle in quite a few pieces of the chicken. For $32 I should have a good selection of chicken in my stir fry. The portions were quite small so there were no left overs. Even my mother finished her food and she NEVER finishes her food at restaurants. My mother enjoyed her meal, but it was just a rather small portion for the price I paid. I do not plan on coming back here.
   

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10. A

    Ashley VIP

    Detroit3 reviews

    1.0

    Dined on May 11, 2025

    1. Overall 1
    2. Food 3
    3. Service 5
    4. Ambience 5

     we were double booked so we had to wait an additional hour after our reservation time to be seated and then we had to wait an additional hour for our food to come out because the kitchen was behind. I’ve been here many times before this experience and everything was wonderful so I decided to book their brunch for Mother’s Day and by the time we were able to be seated, we were only able to have the full menu and not the brunch menu I was very disappointed. It was my mother‘s first Mother’s Day without my grandmother. She was extremely disappointed and sad by the experience also.
    

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