Kona Grill - Troy

Reseñas de Kona Grill - Troy de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Jeff

   Detroit1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Couldn’t have possibly been worse, and on Mother’s Day. 30 mins late to get seated for our reservation. 10 mins for water and drink orders. Didn’t have many drinks on the menu. 15 mins to get the one drink we did order. Finally ordered food. 1.5 hrs later, nothing. Asked them to cancel everything we didn’t get, and still got charged for the one drink. Saw the same with all other tables. It’s like they have no idea how to run a restaurant.
   

   ¿Te fue útil?

2. n

   neil

   Detroit1 reseña

   2.0

   Comieron hace 1 día

   1. Global 2
   2. Comida 2
   3. Servicio 3
   4. Ambiente 2

   The restaurant over booked and was not make to handle reservations. The kitchen was backed up and food took quite a long time. Our waitress did her best, however she was way over booked with tables. Overall, I felt bad for the staff but the management did a poor job of managing for them.
   

   ¿Te fue útil?

3. M

   Micah

   San Antonio1 reseña

   2.0

   Comieron hace 1 día

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 4

   I expected the restaurant to account for the fact that it was a holiday (Mother’s Day) and staff and equip the restaurant accordingly. Obviously, these expectations were too high. They were at least an hour behind on reservations and they ran out of food from the bottomless brunch menu that was so heavily advertised. To say I was disappointed is an understatement. My reservation was at 3pm and we eventually got seated around 3:30. It took at least another hour for our food to arrive. The glass my water came in was not clean. The food was pretty good although my chicken stir fry had chicken gristle in quite a few pieces of the chicken. For $32 I should have a good selection of chicken in my stir fry. The portions were quite small so there were no left overs. Even my mother finished her food and she NEVER finishes her food at restaurants. My mother enjoyed her meal, but it was just a rather small portion for the price I paid. I do not plan on coming back here.
   

   ¿Te fue útil?

4. A

   Angela

   Detroit6 reseñas

   3.0

   Comieron hace 1 día

   1. Global 3
   2. Comida 3
   3. Servicio 3
   4. Ambiente 3

   Overall was a good experience however, I was disappointed that while I had reservations, I still had to wait approximately 1 hour for my party to be seated; In addition, the restaurant ran out of brunch food as well as mimosas.
   

   ¿Te fue útil?

5. F

   Faith VIP

   Detroit3 reseñas

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Zero stars if I could. Booked a Mother’s Day reservation and it’s clear this restaurant was not prepared for the day. Advertised a Mothers Day brunch and upon arrival: 1. There was no brunch. 2. I was seated 45 minutes past my reservation and 3. Once seated we were told food could take an hour-90 minutes. We left. The staff was so apologetic but it’s clear the manager or the corporation did not properly prepare for this busy day.
   

   ¿Te fue útil?

6. W

   Wanda

   Detroit3 reseñas

   2.0

   Comieron hace 1 día

   1. Global 2
   2. Comida 3
   3. Servicio 3
   4. Ambiente 1

   Terrible Mother’s Day booking issues with Multiple overbooked reservations that happened online and within the restaurant. The two booking engines evidently did not speak to one another well. Many people showing up in my time frame all had the same 12:30 spot. We were all told it will be a 1.5 hour wait even for reservations people. Really? I walked the restaurant, saw many tables and a few booths, returned to the station to say please seat my party. They were accommodating. Then told by the Waitress, “Ok so here’s the deal, there’s still a 1.5 hour wait for food!” What next?! So they brought sweet breads from the brunch side. We received waters. I ordered mimosas. By the time they brought food, I was not hungry. They did the best they could. I did not ask for a bill adjustment, whatsoever, however theydid, however, adjust my bill greatly.. thank you, Kona Grill. The food was good, but it’s been better. The kitchen was very behind and short staffed we were told. An almost 4-hour restaurant experience much spent waiting. Many people left. Even though we hung in there it was a bit difficult keeping my two grandkids occupied. Wanted desserts, just couldn’t take the wait any further. I could say so much more, but not necessary. Kona Grill and Open Table, please do better!
   

   ¿Te fue útil?

7. J

   Juan

   Detroit3 reseñas

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   This was total unpleasant experience. We had a reservation but were told they overbooked the reservations so had to wait for 1 hr for a table, then waited for over 90 minutes for our food which tasted fair but not worth it for $30 per plate, totally disappointed and not coming back.
   

   ¿Te fue útil?

8. V

   VICTOR

   Detroit1 reseña

   3.0

   Comieron hace 1 día

   1. Global 3
   2. Comida 4
   3. Servicio 4
   4. Ambiente 3

   Went for the Mother's day brunch, restaurant was a hour behind for reservations which is understandable but by the time we were seated they were out of food for the brunch. So we had to order off the regular menu which is over priced.
   

   ¿Te fue útil?

9. R

   Rachel

   Detroit1 reseña

   1.0

   Comieron hace 1 día

   1. Global 1
   2. Comida 2
   3. Servicio 4
   4. Ambiente 1

   I will preface that I have not been to this place prior to Mother’s Day. We were told by multiple staff members that corporate had overbooked them and we waited about an hour after our reservation time to be seated. It took over an hour for us to even get our food. They weren’t offering the brunch special unless you specifically asked them for the menu. You could tell that the brunch food wasn’t made fully from scratch and wasn’t worth $49 per person. It was bottomless, but since the kitchen was so backed up it wasn’t worth ordering more. The managers and server were very apologetic. This experience was clearly not a reflection of them, but a reflection of corporate overbooking/working them on an already busy day. I would come back to give them a chance on a normal business day.
   

   ¿Te fue útil?

10. B

    Basia

    Detroit2 reseñas

    1.0

    Comieron hace 1 día

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    I’m so sad to have to write this review. We made reservations for a Mother’s Day brunch at 11:15. We were not seated until 11:40. Our server was not friendly and it took her 20 minutes to take our order. It took over an hour for our food to come out and it was cold. The manager did apologize and took care of the tab but honestly, it wasn’t enough. We wanted to enjoy Mother’s Day and we couldn’t due to the wait, the food, and the service. Would not recommend.
    

    ¿Te fue útil?