Kona Grill - Omaha

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1. A

   Anonymous

   Indiana

   9 reviews

   vip
   5.0

   9 reviews

   Dined today

   overall5food5service5ambience5

   The carrot cake is the best dessert on the planet. We will be back just for that!

   Kona Grill - OmahaResponded today

   Thank you for the 5 star review! We are glad you enjoyed your carrot cake. I agree with you! its the best dessert in the world. Hope to see you soon. Thanks, Christian Kilgard Manager

   Report
2. A

   Anonymous

   Indiana

   4 reviews

   vip
   5.0

   4 reviews

   Dined today

   overall5food5service5ambience5

   The food and service were very good.

   Kona Grill - OmahaResponded today

   Thank you for the 5 star review! Hope to see you soon. Cheers! Christian Kilgard Manager

   Report
3. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service3ambience5

   The time to receive my bread pudding was extremely long. Otherwise food and service were great!

   Kona Grill - OmahaResponded 1 day ago

   Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

   Report
4. DG

   DeeG

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Really enjoyed this place. Bartender was very friendly. Will dine here again soon.

   Kona Grill - OmahaResponded 5 days ago

   Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

   Report
5. p

   psyguy

   Omaha

   1 review

   3.0

   1 review

   Dined 7 days ago

   overall3food2service4ambience4

   Have had better food in the past. Bok Choy drowned in garlic. Sea bass pretty mediocre. Others in party were satisfied with their food.

   Kona Grill - OmahaResponded 5 days ago

   Thank you for the feedback. We apologize bout your experience. When you have time can you please contact us at 402-201-2880. We want to talk to you personally about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

   Report
6. J

   Joby

   Omaha

   4 reviews

   vip
   3.0

   4 reviews

   Dined 7 days ago

   overall3food3service4ambience3

   Celebrated my daughter's 20th birthday here last night and although the food was good the price increase for most meals is crazy. For a family of 5 to eat here and not order any alcoholic drinks it cost about $225. One of my daughters literally just ordered miso soup which a bowl was $11. I ordered the salmon dish which is very good and couldn't believe the price for it was $30 now. Our meal was good but it is hard to justify the price increase for many of the entrees. Due to this, it will probably be a long while before we will go back.

   Kona Grill - OmahaResponded 5 days ago

   We apologize about our price increase Joby. Unfortunately we had to increase our prices due to our suppliers increasing theirs. When you have time can you please contact us at 402-201-2880. We would like to have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   We were blessed by Ryans service!

   Kona Grill - OmahaResponded 5 days ago

   Thank you for the great feedback! I will pass along your comments to Ryan. It will make his day. We hope to see you again soon. Cheers! Christian Kilgard Manager

   Report
8. m

   mmcc

   Omaha

   1 review

   5.0

   1 review

   Dined on May 19, 2022

   overall5food5service5ambience5

   We enjoyed the meal on Thursday. Thanks to all the staff.

   Kona Grill - OmahaResponded 7 days ago

   Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

   Report
9. AA

   AAAAAAAA

   Sacramento

   57 reviews

   vip
   4.0

   57 reviews

   Dined on May 16, 2022

   overall4food4service5ambience3

   The service was excellent. The steak just right. The sashimi was fresh and tasty, but the tempura roll was not so great. The tempura was soggy and it should be crunchy. Otherwise, the rice in the sushi was soft and just the right amount of sticky. Worth a visit!

   Kona Grill - OmahaResponded on May 18, 2022

   Thank you for the amazing review! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard Manager

   Report
10. OT

    OpenTable Diner

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on May 13, 2022

    overall2food2service3ambience3

    Unfortunately there was hair in my food. The manager did take the item off our bill but I was unable to eat.

    Kona Grill - OmahaResponded on May 15, 2022

    We want to extend our sincerest apologies for the negative experience that you had with us. We hope to see you again soon and give you the experience you deserve!

    Report
11. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service2ambience3

    Mother’s Day

    Kona Grill - OmahaResponded on May 18, 2022

    We apologize that we missed the mark on Mother's Day. When you have time can you please contact us at (402)201-2880. Our team wants to talk to you personally about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

    Report
12. OT

    OpenTable Diner

    Las Vegas

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service1ambience2

    This was a bad experience. The server was not paying attention to what he was doing, so slow with service and food was cold.

    Kona Grill - OmahaResponded on May 11, 2022

    Thank you for taking the time to provide feedback and apologize for your experience with us. Unfortunately we had multiple line cooks not show up on the busiest day of the year. This is not the true Kona Grill experience you should have received. We hope you that you will give us another chance to see what we are really known for.

    Report
13. KB

    KayBee

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food4service3ambience5

    Food taste great but there was a long wait four our food which was at least explained to us. A few cooks called out understandable. However the wait for our drinks was beyond ridiculous. We received food before our drinks from the bar finally I said just cancel it . We sat right by the bar and the bar staff were laughing and having around watching the game. The original waiter we had was great. He switched with a woman and she was okay seemed a bit overwhelmed. I would try it again just not on a holiday. Food was good but overpriced .

    Kona Grill - OmahaResponded on May 11, 2022

    KayBee, We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. Your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We hope to see you again soon and give you the experience you deserve!

    Report
14. BP

    BrettP

    Chicago

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service3ambience3

    Reservations were at 2:30, we were seated at 2:45. Orders at 3 and had food after 4. Sam was our server and he did what he could. Cool staff was short to begin with and cook walked off the job. I get businesses are short staff. Perhaps businesses should pay employees?

    Kona Grill - OmahaResponded on May 11, 2022

    Hi Brett - I apologize for the experience you had while dining in with us and thank you for choosing us for your holiday. I would love the chance to rectify this situation and show you the exceptional experience that we strive to provide to every guest. (402)201-2880

    Report
15. R

    Rocsetab

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service2ambience1

    Hello. We went to Kona for Mother’s Day. We walked in to 3-4 teenage girls gathered around the front desk. They had given our reservation away even though we were on time. 20 minutes later they seated us. We were then told that they had 2 chefs call in sick so their kitchen was falling behind. Our waitress had to cook and have her section of tables stocked with refills and attend to their needs. She was very nice and tried to be as attentive as she could. But one hour turned into two then two and a half and we received one refill of drinks and had received less than half of our food and drinks. The food we did receive was soggy and cold. There were also bugs flying around our drinks and food. We then had a waitress come up and ask if we wanted our check without noticing that our food hadn’t come yet. She then handed my father the bill that had all of the food we hadn’t received still on it and drink charges for drinks that had never made it to the table. We were forced to itemize our receipt and redo the charges before handing it back to our waitress. Sad experience here today. We went elsewhere after paying much too much for food that was subpar at best. We won’t return.

    Kona Grill - OmahaResponded on May 11, 2022

    Rocsetab, Thank you for your feedback, I would love to speak with you about your experience and try to rectify the situation. We would like the opportunity to make it up to you. We hope to hear from you - (402) 201-2880.

    Report
16. MF

    MarkF

    Omaha

    6 reviews

    vip
    3.0

    6 reviews

    Dined on May 8, 2022

    overall3food5service2ambience3

    Got a table for three at our reserved time. Ordered fairly quickly. It took over an hour to start receiving our entree orders...one person at a time, and separated by 10-20 minutes between each person getting their order. 3rd entree arrived over 90 minutes from when we ordered and 30 minutes from us receiving the 1st person's entree.

    Kona Grill - OmahaResponded on May 11, 2022

    MarkF, Thank you for your time to provide feedback. We apologize for the unfortunate experience you had with us. Unfortunately we had multiple line cooks not show up on the busiest day of the year which effected so many things. We hope you that you will give us another chance to see what we are really known for. This is not the true Kona Grill experience you should have received.

    Report
17. TD

    TerrieD

    Omaha

    5 reviews

    3.0

    5 reviews

    Dined on May 8, 2022

    overall3food5service3ambience3

    Kona Grill food never disappoints. BUT we waited over an hour for our meal. Then made the mistake of ordering dessert; after a 1/2 hour of waiting we had to cancel as we had people waiting for us at home. It was Mothers Day - you would think they would staff accordingly! It wasn't our waiter's fault. The cooks were not able to keep up. I would recommend Kona Grill to a friend - but not on a holiday!

    Kona Grill - OmahaResponded on May 13, 2022

    Terrie D, We understand your disappointment with us and we appreciate you bringing these issues to our attention. Unfortunately we had multiple line cooks as well other staff not show up on the busiest day of the year - so that put all of the managers in the kitchen cooking. We hope to see you again soon and give you the experience you deserve!

    Report
18. OT

    OpenTable Diner

    Birmingham

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service3ambience1

    Server was the only thing good about the experience.

    Kona Grill - OmahaResponded on May 11, 2022

    Thank you for taking the time to provide feedback. Unfortunately we had multiple line cooks not show up on the busiest day of the year. This is not the true Kona Grill experience you should have received. We hope you that you will give us another chance to see what we are really known for.

    Report
19. S

    Steve

    Omaha

    37 reviews

    vip
    1.0

    37 reviews

    Dined on May 8, 2022

    overall1food1service1ambience1

    Impossible to imagine a restaurant who advertises a Sunday brunch does not have their brunch on Mother’s Day. The menu was very clearly advertised when making our reservation and even got a pop-up from Kona with all of the Mother’s Day specials. “No brunch on holidays” is what we were greeted with after being seated. Huge bummer!! *Can’t leave zero stars here.

    Kona Grill - OmahaResponded on May 11, 2022

    Steve, we understand your disappointment and apologize for your experience. We appreciate you bringing these issues to our attention. Unfortunately we had multiple line cooks not show up on the busiest day of the year. We had to pull the brunch menu after 12pm so we try to execute the limited menu the best we could since we were short and managers were cooking on the line. Please give us a call at the store so we can try to rectify this situation (402) 201-2880.

    Report
20. GD

    GlobalDiner

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience1

    Went for Mother’s day- didn’t receive a rose (as advertised) for our mother, Thee drinks took 30 minutes- Food took 2 1/2 hours and two entrees never even arrived. Will NEVER be back to Kona Grill- There wasn’t a brunch menu as was advertised and no manager could be found. AWFUL.

    Kona Grill - OmahaResponded on May 11, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention. Unfortunately we had multiple line cooks as well other staff not show up on the busiest day of the year - so that put all of the managers in the kitchen when we would all normally be on the floor. Please give us a call at the store so we can try to rectify this situation (402) 201-2880.

    Report
21. F

    Frenchchic

    Omaha

    3 reviews

    1.0

    3 reviews

    Dined on May 8, 2022

    overall1food2service1ambience2

    Even though we knew it would be slow on Mother’s Day, it took an hour and a half to get food to table. Waitress was not available, on her cell in the corner. One at our table had to walk to the drink station and kitchen window more than once to get water refills and extra dressing for salads. Will not be back.

    Kona Grill - OmahaResponded on May 11, 2022

    Frenchchic, Thank you for your time to provide feedback. We are sad to hear of your experience with us and we would love to make it up to you. Please give us a call at the store- (402) 201-2880.

    Report
22. OT

    OpenTable Diner

    Las Vegas

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service3ambience3

    The menu was still limited, I assume because of Covid. There was a bit of a wait but all in all I enjoyed it.

    Kona Grill - OmahaResponded on May 18, 2022

    Thank you for the feedback. We apologize about the limited menu. On Holidays, our company runs a limited menu to help with execution. We are sorry about your experience. When you have time can you contact us a (402)201-2880. I want to talk to you personally about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard Manager

    Report
23. OT

    OpenTable Diner

    Kansas City

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food3service1ambience1

    Took over an hour to get our asparagus appetizer. Then took another 30 min to get our main courses. Some tables got food before we did even tho they arrived 15+ minutes after. Understand it was mother’s day but was a bit excessive. Couldn’t even Keep the waters filled or the rose flowing

    Kona Grill - OmahaResponded on May 11, 2022

    Thank you for taking the time to provide feedback. We understand your disappointment with us and we appreciate you bringing these issues to our attention. Unfortunately we had multiple line cooks as well other staff not show up on the busiest day of the year which effected so many things. Please give us a call at the store so we can try to rectify this situation (402) 201-2880.

    Report
24. AP

    AmyP

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food5service1ambience4

    I love Kona Grill but was extremely disappointed in the service. Our waitress forgot to put in our order for over an hour, and then proceeded to ignore us even after we requested to speak with the manager. The manager was even rude and disrespectful and put her hand in my face when I began to ask about our food and why it was taking so long. I will continue to eat at Kona as I know that the food is good, and I am sure this was probably an isolated incident with the poor service.

    Kona Grill - OmahaResponded on May 14, 2022

    AmyP, Thank you for your feedback, I would love to speak with you about your experience and try to rectify the situation. We would like the opportunity to make it up to you. We hope to hear from you - (402) 201-2880.

    Report
25. M

    Makayla

    Omaha

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service1ambience4

    The kitchen is short staffed and so unfortunately, we waited over an hour for the appetizers. BUT the managers listen and try to respond the best they can.

    Kona Grill - OmahaResponded on May 11, 2022

    Makayla, thank you for taking the time to provide feedback. I appreciate you understanding our situation with multiple kitchen staff not showing up but we would love to make it up to you. Please give us a call at the store to rectify your situation so we can give you the experience you deserve! (402) 201-2880.

    Report
26. A

    Anonymous

    Denver

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food3service2ambience5

    We went for Mother’s Day with our 3 children. We weren’t given a rose when we arrived, not given the Mother’s Day menu and no one even told my wife happy Mother’s Day. Just felt rushed to leave so the table can be given to someone else.

    Kona Grill - OmahaResponded on May 13, 2022

    We understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. Your unusual experience did not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. I would love to speak with you about your experience and try to rectify the situation. (402)201-2880

    Report
27. GI

    GoISU

    Omaha

    9 reviews

    4.0

    9 reviews

    Dined on May 8, 2022

    overall4food4service4ambience5

    Too expensive for what you get. Try Hiro 88 for a better value

    Kona Grill - OmahaResponded on May 11, 2022

    Hi GoISU - thank you for your feedback!

    Report
28. A

    Anne

    Phoenix

    6 reviews

    vip
    3.0

    6 reviews

    Dined on May 8, 2022

    overall3food4service3ambience3

    Not as good as usual. Service was lacking-but maybe not waiter's fault. Not as attentive. Little things were missed. Just not as high level as usual but food was still good.

    Kona Grill - OmahaResponded on May 11, 2022

    Anne, we appreciate you taking the time to share your feedback with us. We're regretful to hear that your dining experience did not meet our standards. We're normally known for our exceptional attention to detail and we hope you that you will give us another chance to see what we are really known for.

    Report
29. AS

    AnnS

    Omaha

    9 reviews

    vip
    1.0

    9 reviews

    Dined on May 6, 2022

    overall1food1service3ambience1

    Really gone downhill. Hostess stand still disorganized and unwelcoming. Reservations for dining room landed us a seat on patio. Tables out there are gross, old food in all the table crevices. Kind of disgusting. Sushi menu scant and quality average. 5 potstickers that tasted like grocery store freezer potstickers were $17. Stopped going here awhile ago but decided to give it another try. Confirmed I don’t need to go back.

    Kona Grill - OmahaResponded on May 8, 2022

    Hi Ann - I am disappointed to hear about your experience with us, definitely not the exceptional service we try to give to every guest. I appreciate your feedback and if you have a moment to give us a call I would love to try and rectify the situation and hope you offer us another chance. Thank you. (402)201-2880

    Report
30. AS

    AmyS

    1 review

    5.0

    1 review

    Dined on May 4, 2022

    overall5food5service5ambience5

    Wonderful service and terrific drinks and food! Highly recommend!

    Kona Grill - OmahaResponded on May 7, 2022

    AmyS, thank you so much for the raving review! We take pride in the food and drinks we serve, and we are glad to hear that you got to experience what we are acclaimed for. We can't wait for you to join us again. See you soon!

    Report
31. m

    mihsanl

    South Dakota

    4 reviews

    2.0

    4 reviews

    Dined on April 29, 2022

    overall2food2service2ambience3

    It took 10 minutes before a server showed up to our table. Service became better after that. Korean spiced ribs were marginal, meat was not tender. The slaw and relish was just okay, wouldn't order this dish again. Overall, a subpar dining experience when at one time before the pandemic, food and service were excellent.

    Kona Grill - OmahaResponded on May 4, 2022

    Mihsanl, We sincerely apologize there was a delay from your server coming to your table in a timely manner. Such mishaps can certainly put a damper on the evening - although we make all guests a priority and more than value your patience, a wait should have not reached that time. We are sad to hear you didn't enjoy your Ribs and weren't up to our culinary standards. We hope that you would try us again so that you can get the true Kona Grill experience you should have received in the first place.

    Report
32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 24, 2022

    overall3food2service5ambience4

    The food was Good but the pricing was over the top

    Kona Grill - OmahaResponded on April 26, 2022

    Thank you for taking the time to write a review and for your feedback. We have Happy Hour Monday-Friday 2pm-6pm and Monday-Thursday 9pm-11pm with some awesome deals. You should come in and check that out sometime! Hope to see you soon!

    Report
33. JE

    JaneE

    Omaha

    4 reviews

    vip
    5.0

    4 reviews

    Dined on April 23, 2022

    overall5food5service5ambience5

    The food and service were great! We will definitely be back!

    Kona Grill - OmahaResponded on April 26, 2022

    JaneE, We pride ourselves on our attention to detail and it is exciting to hear that you received the true Kona experience we are proudly celebrated for. Thank you for joining us and we are looking forward to seeing you again, soon!

    Report
34. SB

    ScottB

    Omaha

    2 reviews

    5.0

    2 reviews

    Dined on April 22, 2022

    overall5food5service5ambience5

    fantastic food and excellent service (Cody) we will go again

    Kona Grill - OmahaResponded on April 26, 2022

    ScottB - Cody and the rest of us here really appreciate the 5 star review! We are proud to have such a wonderful team here at Kona Grill! We hope to make another exceptional experience with you again soon!

    Report
35. MO

    MaryO

    Omaha

    1 review

    1.0

    1 review

    Dined on April 17, 2022

    overall1food2service1ambience4

    No one there but just lunch took 2 hours. Waiters stood around aloyt

    Kona Grill - OmahaResponded on April 24, 2022

    We are concerned to see that your visit was so poor. Please contact management directly at 402.201.2880 so we can discuss your visit further.

    Report
36. KA

    KrisA

    Denver

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food5service5ambience3

    Food was very good but pricy compared to other local places. Our server was great - everyone working there that day was very friendly. The main dinning room is very loud. Overall a good experience.

    Kona Grill - OmahaResponded on April 24, 2022

    KrisA, We appreciate you taking the time to provide us your feedback. We take pride in the food and drinks we serve and are thrilled to hear that you got to experience that! Hopefully next time we can get a 5 star experience for you! Look forward to seeing you again soon.

    Report
37. J

    Jojo

    Omaha

    1 review

    4.0

    1 review

    Dined on April 17, 2022

    overall4food4service4ambience4

    With the music playing and the kid next to us screaming it was very loud. Four of us had eggs Benedict, two of which the potatoes were very overcooked and crunchy. One of them had their eggs over cooked as well. The rest of the food was good, however too pricey.

    Kona Grill - OmahaResponded on April 22, 2022

    Jojo, thank you for taking the time to write a review! We regret to hear that your dining experience did not meet our standards. We strive to make every experience exceptional and we will strive to make yours exceptional as well. We know that you have many dining choices and hope you will give us another opportunity to serve you. Thank you again.

    Report
38. R

    Rfhokie

    Omaha

    26 reviews

    4.0

    26 reviews

    Dined on April 10, 2022

    overall4food5service5ambience4

    We always have a good meal at Kona and last night was no exception. We like the restaurant and the atmosphere. I must say however, every single time we go to this restaurant, and we have been there at least a dozen times in all different seasons, there are always gnats flying around inside the restaurant. We were there on April 9, really too cool for gnats outside, and we had to swat gnats away from our food. There is definitely an issue with their ventilation / heating / AC or drainage system, but it annoys me to have to swat away gnats on every visit.

    Kona Grill - OmahaResponded on April 22, 2022

    Rfhokie, thank you for taking the time to write a review. We are glad to hear you enjoy our food and the atmosphere! We apologize for the fruit flies that you have had to deal with. That is not something we want any of our guests to have to experience. We are working on rectifying the situation. Thank you again for bringing these concerns to us. We hope to see you again soon!

    Report
39. MB

    MichelleB

    Omaha

    4 reviews

    4.0

    4 reviews

    Dined on April 9, 2022

    overall4food4service3ambience4

    Overall good experience. Our server wasn’t as present as other places. We were also a bit disappointed with the serving size of the appetizer with the price of it. We were so happy with our steaks!

    Kona Grill - OmahaResponded on April 14, 2022

    Thank you for taking the time to provide your feedback. We are glad to hear that you enjoyed your steaks and we sincerely apologize that the concerns you highlighted didn’t match our expectations. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you again soon and receive the Kona experience we are known for!

    Report
40. OT

    OpenTable Diner

    Omaha

    6 reviews

    vip
    4.0

    6 reviews

    Dined on April 4, 2022

    overall4food4service4ambience3

    Our server was wonderful. Kind and very thoughtful. Any lull in service was because of understaffing (not Kona or servers doing).

    Kona Grill - OmahaResponded on April 6, 2022

    Thank you for taking the time to leave such a thoughtful review! Our motto is Make Every Experience Exceptional, and I am so pleased we seem to have done our job! I will pass your note on to our team, I know it will make their day to read your review. We hope to see you again soon.

    Report