Kobe Japanese Steak House, Maui
Awesome food. Great service.
This was the absolute WORST experience I’ve ever seen in 25 years on Maui. We used to frequent Kobe since my son likes to watch the teppanyaki chef but we will never return. We had a 6:30 reservation (for which we were a few mins late), weren’t sat until 7:10 (not a big deal). The server came and took everyone’s order upon seating but after ONE HOUR of waiting, without food or service, our assigned chef for our teppanyaki never showed up. Mind you there’s 7 people in 3 separate parties waiting. Eventually one of us got up to speak to the manager as NOBODY even came to our table to apologize or explain why there was such a monumental delay. (They could have at least come back for a round of drinks or to say what was going on or how long it would take). Her response was that it will be a little longer and if we don’t like it we can leave. She even pointed to the doors. So, we ALL left. The entire table. She was the most rude manager we’ve ever encountered on Maui. She also messed with our reservation to make it look like it was made for 7 instead of 6:30 so it would appear we weren’t waiting as long as we actually were. Never seen anyone do that before. I can see this via opentable notifications. Most unprofessional. Never ever EVER eat here. Absolute worst management on Maui. Will be letting EVERYONE know, including corporate. This manager was disgustingly unacceptable in her treatment of customers. We’ve been in the industry for many decades and can’t even believe anyone could treat a customer that way, ESPECIALLY when the restaurant was, without a doubt, at fault. Unreal. STAY AWAY!
Awesome service absolutely the Best place for Dinner!!!
My 40th Birthday
My steak was tough!! The maitre de was rude about the reservation that he got wrong. You have to serve yourself at the bar. I think the want you to eat and leave!
Awesome Chef Scotty. Delicious food. Great show. Always a great time.
Always a fun experience!! Loved our chef!! Service was impeccable!
We had a great time. Food was excellent. Met some great loco people.
We enjoyed everything! The service was great and the chef was exceptional. Thank you!
Our experience was Fantastic as usual. Nothing to complain about.
Servers were outstanding! patient during order taking and accommodating when making additional order after initial one. glasses were never left empty.
Everyone was great, food was awesome. Great location.
Our server never refilled a single drink even when asked the chefs energy was awesome very entertaining but the food lacked all flavor not worth the $100 at the end of
Delicious as always! Nice staff. PARKING IS TERRIBLE
Took the family here for dinner while on vacation. The decor leaves much to be desired. Once seated the cook did a great job and the food was good as well.
Always a fun experience, food quality is very good
Great for birthdays and celebrations
Amazing!!! Loved it soo much! Will come again for sure!!
They were a little short on chef's the night we were there. We waited about 1:15 after we sat down before the chef came over to start. So that was a bit of a shortcoming, but the chef was funny and nice and did a great job. We enjoyed the moment. To their credit, they gave everyone 20% discount as compensation for our inconvenience, which was a nice thing to offer. The grand master meal that I shared was overpriced at $62 compared to a NY strip or Rib eye that was a much nicer cut of meat for $34. When they add in the $5 split plate charge it ended up being not much of a meal for the money, but it's not out-of-whack expensive and the food was good. I would have liked organic meat options, but it's not their thing. I would go back and get the basic NY strip dinner because at that price, it's well worth it.
This restaurant is Outstanding as usual! We love going here to eat!!!
The filipino chef dont know how to cook. Burnt the food.
They made us wait over40 mins when we were on time for our reservations. Then tried to charge us extra when we had early seating
Such a fun atmosphere & the food is delish. Perfect for a special & memorable meal.
Small and crowed. Smoky. Under staffed for the level of business.
Loved our chef he was so good and funny and delicious food
We've never been disappointed with our experiences at this restaurant. We normally bring my son and his family but they recently had a baby girl. There were two other couples at the table and everyone got along fine. The meal was excellent.
Reservations for 8:30pm, arrived at 7:40pm. Changed our group number from 8 to 6 but didn’t get seated till 9pm and food not ordered till 9:25pm. Servers started well but then rarely filled our waters. Chef was not engaging. Steak was salty and not worth the price. Lighting was hard to see the chef cooking because it was too bright and in your face.
Customer service and food was excellent but the wait time for a table and the food to be cooked took a while. Even with reservations we waited for a while. But once we got the chef everything was excellent customer service and food.
Service was mediocre, more interested in offering the drink menu and then once we had eaten they gave us the bill not even a mention of the desert menu.
When we checked in the front desk was not even warm to welcome you. This place is a total pass in my opinion.
Nothing like Tokyo of Tanaka in Honolulu
The entire staff seem very uninterested in their work and service
Will never go back there
Absolutely love this place...Scotty is one the best Chefs in every way.....
Kobe's is one of my families favorite restaurants. Although lately the service and experience has just been going downhill drastically. Our server took our order and was never to been seen again for the rest of the night. At the end of dinner another server came to the table to admit that she didn't realize that she was taking over for the other server who left. Upon requesting for our bill I provided my business card as Concierges are to get 50% off for concierge + 1 on all food (excluding sushi & beverages) and the server and manager had no clue on the discount and advised that they can only give it to just the Concierge on 1 food item. I must say that even though our service was terrible, our chef was hilarious and very engaged. He was also kind of our server too as he got us whatever we needed. After our recent experiences of the poor service I don't believe my family and I will be going back anytime soon.
Dinner was excellent...we've eaten at Kobe dozens of times over the past 15 years..this was back to how dinner used to be..just enough food to make it worth the price and excellent chef..not sure his name, but older Mexican guy...one of the longtime chefs
Long wait even had reservation.Bartender wasnt attentive at all.We sat at the bar hoping to get some drinks while waiting for our table and she seems to be annoyed and ignoring us ,she finally ask us after 13mins what we would like to order(noted..there is only 2 other people at that bar).Food was just okay .Cook who attend us was great and thats the only reason im giving it a 2 star.2 hours wait all in all before we eat.So if you guys are very patient on waiting then come here otherwise i wont recommend it nor come back in this place.
Our chef was amazing, very personable and engaging with our entire group. He is what changed our experience from a one star. The hostess was extremely rude upon our arrival and did not communicate with us that they were short on chefs. It took over an hour after our reservation time before we were seated. The hostess got annoyed every time we inquired. Keep in mind we had 3 children with us, which was noted in our reservation. Once we were seated, it took another 30-45 min till the chef came to our table. Our waitress never mentioned the reason for the wait and also forgot about our sushi order. Our chef, followed up on it in the middle of our meal.
The hostess seemed overwhelmed and must have asked me about 4x my name and how many in party. My reservation was for7:30!and waited close to 40 minutes to be seated and once seated another 20 minutes till chef made dinner. At least they could have comped a small dessert as I said it was our anniversary. Poor management and everyone was complaining. Never going back. Also the chicken was not cooked well. Very disappointing.
Food were tasty and chef had a great personality. Too bad the bar and sushi service/speed wasn't up to par
My husband and I always looked forward to our Maui trips and dining at Kobe’s. However, this time, service was TERRIBLE!!! We had a 8pm res. Showed up at 7:45 pm- seated at 8:25 pm- drinks at 8:40 pm- Miso Soup is always served first as an appetizer, didn’t receive that until 9:05 pm. Our waiter was new, but apparently he wasn’t properly trained. They were short handed on chefs- we were told by our chef, who finally came at 9:20 pm, that chefs were sent home early by the manager because they didn’t seem too busy. Our dinner was barely edible!!! It’s Teppenyaki Style, and there were 8 of us around his flat top. He was so busy talking to one of his diners, that he over cooked or burnt everything he made. To top it off, our waiter got our order wrong, when we tried to correct it with the manager, and explained how our dinner went, she took some things off of our bill, but also billed us for the higher entree. As much as we wanted to walk out on the bill, we paid for half the bill and left NO TIP!!!! Never have we received that kind of service, nor have we never left a tip. This was a birthday dinner for my uncle, and we were beyond disappointed. After all these years, we WON’T be coming back again!
The food was fantastic, and our chef was excellent, the service however tarnished our opinion of Kobe. I have been to Maui 4 times and the Kobe is always on the bucket list. This visit we went twice because the food was so good, however both times we felt the waiter neglected us. The first time it was just slow, the second was awful. I asked three times where my sisters drink was, and asked several times about getting a fork for my wife’s salad. That never arrived, another guest went and got it for her. Never been to a place that discouraged ordering drinks from the bar but that is certainly how it felt.
This place is the worst . I will never come back here again. Always running 45 min behind. Bad attitude!/ I’ve never written a bad review on a restaurant.