We have been to Joy many times and have always had excellent service and food. Based on that we decided to take our son there to celebrate his birthday. It didn’t turn out well, we made a reservation and were seated within a few minutes of our scheduled time. It went down hill from there, it was over ten minutes before our waiter arrived. What we found out later, from the manager was that he was working a large party in another room which meant we rarely saw him. It took 45 minutes for our appetizers to arrive, and they weren’t hot. Our dinner took almost 90 minutes and when it did arrive the waiter said ‘did you want rice’ then he disappeared and after almost 10 minutes I went and found the manager, he brought our rice. The manager then started watching and saw that our waiter never came back. He then came over and took care of us. Unfortunately the evening was ruined for my son.
While I have had many good experiences at Joy, this was not one of them. I would say that if you go there and the service seems very slow, don’t wait as long as I did to find the manager.
Excellent meals and service!
Food always great very noisy
The food is excellent, but don't be in a hurry. Service is slow.
We were happy with our dinner
I just wish the waiter remembers our anniversary
Had a wonderful dinner as usual. Took friends who have never been there and enjoyed it very much. The lemon drop martini is a must. We had soup egg rolls and 4 dishes. Took home half of our dinner. Service was great, no complaints.
We were going to a Concert at Fantasy Springs and decided to try "Joy" before it started. Food was very good and portions were large. We were able to keep our leftovers at the restaurant and pick it up after the concert. Nice touch.
The food & service were excellent. We were searching for Peking Duck and found it here. It was delicious and we will definitely be back.
We have been here three times in just two months because the food and service is very good. The night shift Manager, Roy, happened to be here every time and we were quite taken by his professionalism and friendliness. Every time he has stopped by our table to check on our comfort and satisfaction, I noticed he seems to check every guest's table.
With the quality food, caring service from all the staff and the manager's attention to our satisfaction, why would anyone not be a repeat customer.
Been here many times. The food was exceptionally good. The 5 of us shared lemon shrimp, Mongolian beef, sweet and sour pork, orange chicken and fried rice. All were outstanding. Many tables of 6 or more so it became a bit noisy.