Hofbrauhaus - Chicago
Wanted to see the carnival celebration. It was a lot of fun but the waiter was not around much. The food was expensive. At that price the service should be better.
Very entertaining in many different ways. The food, the great German Beer, music, servers and the overall ambiance.
Food was bland, room temperature at best and far from expectations just having returned from Bavaria. The pork shank lacked flavor and the skin was just barely crispy, we had to tug on it. Normally it should have been crispy, too bad. The only good item was the Dunkel. We won't be going back
The only issue was $15 for a liter of beer is crazy.
It is a fun place. I believe the food could be better. Beer is real quality
Went for Restaurant Week. Turns out ordering off the menu for the same items would have cheaper. Insanely loud and mediocre food at best
Extremely great food and pleasant atmosphere. We had a great time together. I highly recommend the restaurant.
Well, it was clear our waitress was too busy and had too many tables. My boyfriend waited for 30 minutes to get her attention for a refill on his lemonade. They kept sending our food to the table next to us and it was so loud the servers could not hear us when I was trying to tell them it was ours. So, they would go all the way back to the kitchen, which was about 50 yards away from our table only to be told it was our table. Don't know if the waitress wrote the wrong table number down. We did the Chicago restaurant week menu. The schnitzel was dry and tough to chew. My boyfriend had a piece of plastic in his apple torte. They took his dessert off🙄 Overall, spent way too much on horrible service and food that was not great.
My husband and I both had the Jagerschnitzel. The pork was very tough and had a lot of gristle. The apple strudel was huge but mushy and tasteless. The ice cream served with the strudel was harder than any any ice cream I’ve ever eaten, and it never softened or melted, making one wonder what it could possibly have been made from. I’ve had far better German food at our local pub, and can enjoy a conversation with my companions when I go there.
The ratings on the noise level only allowed up to “energetic”, a better description would be obnoxious and overbearing. Walked out with a massive headache.
If you only care about beer and music, or trying to avoid having a conversation with someone, this is your place.
I am so sorry to hear about your experience and appreciate the honest feedback. I have sent you a private message to review in the hopes to make it right.
Love this place
And we love that you love this place! Prost!
The entertainment was great!
Don’t go here for a quiet conversation. But if you want to have fun, this is the place!!
Danke! We appreciate the feedback.
Very Very Fresh, Delicious, Authentic Food. Fun and their "Black Forest Cake" is Amazing. Entertainment is great too. Interacts with the audience. Only complaint is that the restaurant is very loud when the band IS NOT playing. I had to wear ear buds.
Thank you for the kind response! We will make sure the band is aware to adjust the volume between sets. Happy New Year!
Seated as soon as we arrived. Members of you party were late. We started with Beer and appetizers. Waitress was very attentive, made sure our beers were not empty. When all of our party arrive we ordered. It did not take long for it to come out. Liked the German music.
Glad you had a good time! Prost!
As expected. Good, not great. It’s an experience. Entertainment is always fantastic at this location.
Cheers to the band!
Great food, great atmosphere. Food is high priced for the quality. The mashed potatoes & sauerkraut we cold on our plates.
Good times. Food was great. Waiter will get better over time.
We've been here a couple times and I would definitely recommend it, the food is amazing. This trip in particular the service wasn't great. Maybe they were short staffed or something, but our waiter, who was very nice seemed to have a lot of tables around the restaurant so we didn't see him a lot. Even the party next to us was commenting on where he was. Once we were able to order the food, it comes out quickly. They have food runners so that helps with a big place like this.
We had a coupon for a free pretzel but realized when we got home that we got charged for it and our waiter never took it off. So be sure to double check receipts. We were trying to get him the payment seeing as we weren't sure when we'd see him again.
Love this place! We took our grandkids and son there, my son was at the one in Germany and always loves to go here when in town. Food is great!
Salad is plain and chicken was very dry but my family enjoyed the sausage and other dishes
Hofbrauhaus overbooked!! The hostess didn't seem to care. People were standing all over the lobby waiting for their tables. We informed the hostess we had 10:30 reservations. She said yeah - the wait could be from 15 mins to one hour. I reminder her we had reservations - she said yeah. No apology, no explanation. Went back to check after while and she said they are not taking any new reservations or not seating anyone that does not have one. We waited almost 40 mins to be seated. Very poor customer service at the hostess stand.
Fun, energetic, good food, and great service! Loved it!
Glad you had a great time!
Fun experience. Food is okay. Could be warmer when it arrives at the table.
Booked for the children’s NYE. Seated long after reservation. Was charged extra for the “activities”
For the children, which were al done by the time we arrived at 3:40, even though it said it went until 6pm.
Then it said they did the one countdown (Germany NY) at 5pm. Without much warning, they randomly did a quick count down at 4:25pm.
Also, I’m glad I checked our bill because there was beer on there we didn’t order.
We were looking forward to our dinner here for the New Years celebration. The service was slow, the food was average, sorry, but I won’t be back :(
My overall experience was very good, however the night we were there they were short handed and so our server had more tables to cover than normal. Also, the wait for food took longer from the kitchen. However our server was upfront about the slowness from the beginning and let us know the situation. She did a valiant effort to try to provide great service and did despite her large table load. She was friendly, patient and in my opinion did all she could to make it a good experience. In addition, to our surprise she comped some of our bill for the inconvenience. I would definitely go back.
Thanks for being so understanding Mike. I am glad overall you had a good time, and appreciate your feedback. Cheers to a great 2020!
Service was very poor. Took waitress 15 min to come over for food order. She apologized said she got seated 5 tables all at once. Took almost and hour for food, had to ask her about the appetizers that were ordered just to get them. She disappeared for more than 30 min while we waited. Meanwhile the customers all around us who came in after us all ate and were served before us. At the end, she apologized again for dealing with someone who was unruly. She made no attempt to make any of it right. Just placed blame on others.
Food was terrible. Arrived cold. Potatoes in potato salad were crunchy. No flavor. Pork was under cooked and chicken was over cooked. Would not go back
Best dinner date in years!
Everything about our visit was great! Not to mention it was our first time to this restaurant. Everything from the menu that we tried was excellent, well prepared, and went well beyond our expectations! We will definitely return!
Glad you had a great time!
One of our favorite places. Prices are a bit high but the quantity and quality are excellent. The entertainment is good though the noise level is quite high, making it sometimes hard to hear the music.
best german place in chicagoland !!!
We were there for my sister's birthday! She had the time of her life. We all had fun and the band was very interactive. Time went by so fast! I wish we could remember our servers name, he did a tremendous job. We will definitely come back!
Thanks for the feedback, glad we were able to help celebrate your sister on her special day!
Great German atmosphere and food. Its like dinner and a show a in one.
Glad you had a good time!
It was particularly energetic and it was so much fun. Melody was fantastic and got into that German spirit when paddling people who did shots instead of beer.
Thanks for the kind words, we will be sure to pass that on to Melody and the management team. See you soon!
Been coming here since it opened! Its one of my favorite spots to drink and dine!
Cheers to a good time!
Kinda loud, kinda warm, but awesome. Quite a unique experience. Large beers, good food (as far as German cuisine goes) and great vibes.
Glad you had a great time! Prost.
I love this place!!
We have been at hofbrauhaus for the last 4 or 5 Thanksgivings. This was the 1st year for a buffet instead of ordering from the menu. The buffet was excellent. The food was fresh with a mix of German and American choices. The band this year was not really a band but two people singing over canned music. Most of the time you couldn't even hear the singers over the music track. The only time the customers clapped was the 1 song the one singer played the clarinet. Otherwise they didn't even need to be there. Really not a good choice of a band. For the 1st time we were disappointed. Our server Linda was fantastic. She was knowledgeable and happy and nice.
Thanksgiving Brunch was excellent. Only negative was no pumpkin pie on dessert table
Thanks for the great feedback, we will remember that for next year!