Permanently Closed - Heritage Grill

4.1
617 reviews
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$30 and under
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Contemporary American
Top Tags:
  • Special Occasion
  • Fit for Foodies
  • Romantic

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About

This restaurant is permanently closed. Easily accessible from downtown New Orleans, Ralph Brennan’s Heritage Grill is the go-to lunch spot for those who mix mid-day business with pleasure. The New American meets Creole menu is sure to please everyone in your party. With no AV charges or food minimums for private rooms, this spot is perfect for any business breakfast or lunch.
Dining Style
Casual Dining
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Cuisines
Contemporary American, Creole
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Hours of operation
Lunch Monday - Friday
11 am - 3 pm
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Phone number
(504) 934-4900
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Payment options
AMEX, Diners Club, MasterCard, Visa
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Dress code
Business Casual
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Executive chef
Steven Marsella
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Private party facilities
Open 7 days a week, our 3 Private Rooms are perfect for lively lunches and dinners, with accommodations from 12 to 125 seated. The entire venue will accommodate up to 250 seated and 350 guests reception style.
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Private party contact
Melissa Ursin: (504) 539-5510
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Catering
For over thirty years, Ralph Brennan and his dedicated Ralph Brennan Restaurant Group team have catered the meals and events that celebrate the moments of your life.

Providing full-service custom catering for events large and small, we tailor our services to enhance your palate, theme and budget. Our passion for quality ingredients, innovative cuisine and exceptional service sets us apart and ensures your event shines. We are dedicated to servicing a seamless, professional and above all memorable experience.
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Neighborhood
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Cross street
Lake Avenue
Additional
Banquet, Bar Dining, Bar/Lounge, Full Bar, Non-Smoking, Private Room, Wheelchair Access
What 617 People Are SayingWrite a review
Overall ratings and reviews
4.1based on all time ratings
4.2
food
4.1
service
4.0
ambience
3.9
value
Noise · Moderate
91% of people would recommend it to a friend
5
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2.0Dined on April 1, 2018

This Easter Brunch was very disappointing. The service was awful starting with the long wait for our table while the customers were stacking up coming out of the elevator. After 15 minutes we were seated, then waited another 20 minutes for someone to take our drink order. The food was mediocre and mostly lukewarm. The gumbo and soup was acceptable but nothing to rave about. The worst was the lamb stew; fat and gristle throughout and bland. We had been to holiday brunches here previously and were satisfied with the meal itself although the service was never its strong point. I am glad I did not ask my whole family to join us, they would have never let me choose a restaurant again. Please improve, this is not up to the Brennan name.

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4.0Dined on February 14, 2018

We have always enjoyed this place. It was with sadness I learned that it will be closing soon. It was alwasy good and a lovely place for a really nice lunch.

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2.0Dined on January 5, 2018

Food mediocre; service lousy. Will not return; has gone downhill.

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1.0Dined on December 31, 2017

We have visited this restaurant quite a few times, including last New Years Eve. This New Years Eve we returned and the visit was nothing like the past. At $65 a head, including children and no alcohol, we at least expected a decent meal. The waiter brought us all the wrong appetizers; they were replaced, but my turtle soup was not edible (first time in hundreds that I ever left turtle soup). The other appetizers were nothing special. For the entries my wife’s Osso buco was bland, an almost impossible feat. The dessert course was alright, but nothing special as you would expect from a Brennan restaurant. We won’t be returning.

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3.0Dined on December 21, 2017

Service was poor. Brought soup, had to ask for soup spoon. They grabbed my plate before I finished with food still on it.

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3.0Dined on December 15, 2017

Although I had a reservation, the hostess was confused and was trying to set up the table even though half of our party was already seated (I didn't know they were there as they were in the back room). Luckily one of our party was coming from the restroom and told us they were already seated. Not a good first impression!

Service was friendly, but spotty. Members of our party had to ask for tea and bread twice. More staff was needed.

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3.0Dined on November 23, 2017

We thought that the price was high for the quality of the food. The food was okay but not excellent and there was not a huge selection. We also found that the food was not hot enough. The serving staff was very pleasant when they came to the table; however, we had to ask someone to have them come to the table and explain the procedure for the buffet.

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4.0Dined on November 23, 2017

Thanksgiving with three small children and it went well.

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4.0Dined on November 23, 2017

Enjoyed our Thanksgiving buffet. Service was excellent. Food was good for a buffet.

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4.0Dined on November 23, 2017

Our family enjoys special occasions at Heritage...0verall again it was great... lil disappointed in seating this time. We were seated in back corner at long narrow table and hubby who walked with cane had to sit at head of table with limited space in corner...not as comfortable or enjoyable as other times. The back door leading to hall elevators was drafty with door left open entire meal...table stuck out in doorway...we had to block small toddler between us to prevent him running out into hall...dining room was half full when we were seated would have preferred sitting at round facing each other than in long single row...otherwise tolerable we tried make best of our family together a lil uncomfortable seating this time around...next time hopefully can request more suitable seating for the handicap elderly in making future reservations.

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5.0Dined on November 23, 2017

Thanksgiving buffet was great. This year we had to wait almost 30 minutes for our table. The food was great but $45 a person was a bit much. I didn't feel like it was a value. I don't think we'll be back next year.

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3.0Dined on November 23, 2017

Good food efficient and well laid out buffet small but varied selection have been there 4 times for Thanksgiving this was the worst service we ever had otherwise a good meal

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5.0Dined on November 23, 2017

Was great food and service. My boy friend has a walker which I had indicated in the reservation and they seated us on the low level. Being Thanksgiving there was a buffet and our table was not far from the buffet food tables. Staff served and carried what my boy friend wanted from the buffet which helped us both. I was able to relax too!

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4.0Dined on November 16, 2017

When there is a business meeting, it should be pointed out to the meeting that others are eating in the restaurant. In order to accommodate everyone, the microphone volume 🎤 doesn’t need to be on high. Think of others, it’s good business!

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4.0Dined on October 17, 2017

Food was excellent. It took 30 minutes to get the check.

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4.0Dined on August 4, 2017

While the food was quite good , as usual I did have one problem which I have tried to take up with management by email. But there does not seem to be a customer service sight that I can find. I will keep trying . This problem will not stop my return thought.

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5.0Dined on May 25, 2017

I lunched here on my birthday with two of my grown children and I was anxious to try Heritage Grill because of its management by Ralph Brennan's restaurant group - always first class. The choices on the 2-course $20 menu are just perfect (my gulf fish was superb) for a quick and tasty and healthy business or social lunch and the wait service by Cici was attentive and friendly. The reserved parking in front of the restaurant was very convenient. A very nice lunch!

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4.0Dined on May 14, 2017

My Mom and I had Mother's Day lunch here. She was really happy with everything -- food, service, wine selections, etc.

It's buffet so I didn't know what to expect. The selection is varied enough without being overwhelming. We had a really good Sauvignon Blanc recommended by our server.

The atmosphere was nice for a holiday lunch -- not insanely busy or loud.

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4.0Dined on May 14, 2017

The staff was very professional but friendly and accommodating on Mothers Day - obviously one of their busiest days of the year.
The food was fresh and tasty, but the quail an andouille gumbo was too highly seasoned.
All in all, a wry pleasant dining experience.

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4.0Dined on April 16, 2017

It was a last minute Easter Sunday was able to get reservations for our family. Very pleasant staff and buffet style food was enjoyable.

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5.0Dined on April 16, 2017

We came to Heritage for Easter Sunday brunch. The endless Mimosas were really good! Our waitress was super polite and took great care of us! The entire staff was friendly and made polite conversation during the entire meal. The only reason I gave four stars is because I hoped there would have been a bit more of a selection for the price of the buffet. We would like to come another time to try things off the menu. Very nice atmosphere, made our Easter memorable.

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5.0Dined on April 16, 2017

We stumbled across Heritage Grill while searching for Easter brunch menus. We made the reservation without ever being there. The service was excellent and the food was great. The only suggestion would be to have more seafood dishes, like maybe something boiled, or even raw oysters. I would definitely go back. The champagne was definitely worth the 10 extra dollars.

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4.0Dined on April 16, 2017

Great place for Easter Brunch! No need to deal with the hassles of the French Quarter - crowded restaurants, parking prices, traffic, etc. when you can stay in the suburbs!

Great setup, service and value for the amount of food available. Both a good variety and taste!

This restaurant is only open for lunch during the week, but they offer holiday brunch seatings as well. Perfect!

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5.0Dined on April 10, 2017

Great little lunch spot in Metairie that is convenient for people from downtown too. Plenty of parking, good food, and a daily fixed menu with reasonable pricing. A couple of options available if you need privacy too.

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4.0Dined on February 6, 2017

The food was good the service this time was a little lack luster. And no .10 martinis . That was a bummer.

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3.0Dined on December 31, 2016

Not usual open for dinner, but the prefixed New Years eve menus looked delicious. We were seated on time and got New Years hats and noise makers! Fun! BUT, we sat for over 10 minutes for anyone to come to the table. We finally got service when my husband went to talk to the host. He was friendly and apologized, our waiter did not! Food was great which helped us forget the subpar service.

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5.0Dined on December 31, 2016

Great place to eat. Service was very good and the atmosphere was quiet. The steak was cooked to our order. We both had the evening special and it was worth the price. We will definitely be back.

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5.0Dined on December 30, 2016

We were very pleased with the service and th food!

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5.0Dined on December 27, 2016

Food was delicious!! The tomato basil soup was very good with just the right amount of basil., not overpowering like some places. The grilled cheese with fresh lump crabmeat was amazing.

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3.0Dined on December 15, 2016

Service was AWEFUL!. I cannot believe a Brennan restaurant had such bad service. The waiter is the server and bartender and as long as it took to get food probable chef too! I felt bad for waitress as there was no way she could handle all that. She was really sweet, but one person cannot do all that and provide good service. The food was awesome. I can get good food in New Orleans, What I go out for is to be waited on, Not to flag down the waiter for the food, the drinks and finally the bill. Plus out of miller light!

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4.0Dined on December 9, 2016

Food was delicious and NOT TOO SALTY! So many restaurants seem to think everyone wants a ton of salt on everything.

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5.0Dined on November 24, 2016

Great food! The spare ribs were delicious. This was a great Thanksgiving meal.

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3.0Dined on November 24, 2016

This was a good choice for Thanksgiving. They offered classic choices (turkey, stuffing, pies) along with some new options (braised short ribs, beet salad). The cauliflower and popcorn rice casserole was outstanding. Also enjoyed the unlimited mimosas. Service was very friendly.

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5.0Dined on November 24, 2016

Was great!!! Loved thanksgiving dinner and hope they do Christmas!!!

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4.0Dined on November 24, 2016

Thanksgiving buffet is lots of fun, casual, not too crowded despite full reservations. The meats and traditional sides were great. However I wish they had a more traditional salad and more vegetable selection, such as brussel scpouts or asparagus or roast veggies. There was nothing like that on the menu. But we will return as it is good for families.

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4.0Dined on November 21, 2016

Food is good not special. Service is good not great. Adequate for a business lunch.

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3.0Dined on June 23, 2016

While I have come to really enjoy this place for it service, food, and value; this time there were two private parties one quite large .that seemed to slow the service . I think the kitchen might have been over whelmed . I tried the new French Dip . It was nice but could have benefited from something green on the plate along with some mayo or butter for the bread. I understand that it is a new item on the menu so I hope that my suggestion will not upset anyone.

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5.0Dined on June 10, 2016

Great spot to pick up clients and the airport and head downtown. Easy arrival and departure for a Ralph Brennan Restaurant. Ambience of the restaurant is perfect for business conversation with attentive service and delicious food. Self parking garage offers covered parking if the weather is inclement.

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2.0Dined on May 8, 2016

The food was over priced and they did no have enough to choose from. I am allergic to shellfish. they didn't have enough food that I could eat. Why can't they have regular salad instead of spring mix. The prime rib was almost raw. The desserts weren't to good.

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5.0Dined on May 8, 2016

We dined at Heritage Grill for Mother's day and it was outstanding. The food was beyond delicious and there were choices for breakfast and lunch. The service seemed to be a little lacking but that's what happens when it's a "serve yourself" operation. We will definitely return for another special occasion.

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