Heck's at Devil's Thumb Ranch
The service and attention to details were markedly lower than our previous dinner experiences. Cool air was.blowing up from floor “heating” vents under windows on perimeter of the dining room. There were too few narrow rugs to cover the vents to impede the cold breeze. We were able to move to a table a few feet away from the vents but the table next to ours and directly adjacent to a window and floor vent experienced the same problem.
We had to ask for water after being seated for about 15 minutes and even though a server already had delivered our cocktail order.
At the beginning of the meal it took 15 minutes and a second request to get the promised slice of toasted gluten free bread “because of problems with the toaster.”
The $34 salmon entree was served with a smallish square of salmon and without the crispy leeks described in the menu. These were delivered a few minutes later.
We were halfway done eating our entrees by the time our scant pours of wine were brought to the table.
Perhaps increased patronage is compromising the ability to deliver a quality dining experience. We will choose another venue next evening out.
Heck's is always a fun place to go for dinner when we're up in Winter Park. The scenery is unbelievable and the food is good. It's overpriced, but I suppose to be expected at Devil's Thumb Ranch Spa.
Heck's is a true gem of a restaurant in a beautiful and sustainable LEED's (Leader in Energy and Environmental Design) Resort location. We live 20 minutes away and look forward to each visit and dining experience. Feels like a private club with incredible service, ambiance and cuisine.
Good overpriced hotel food.
Service is not authentic. Bland.
We are locals and have been dining at heck's since they opened. It's great for outdoor dining in the summer, their patio and view is wonderful. However, the food this time was a huge disappointment. It has been steadily declining (too many chefs coming and going), but our waygu burgers were barely edible. the patties were all misshapen and falling apart. the buns are a kaiser roll, not a good brioche like they used to be. . .limp lettuce, mine was the BBQ burger and supposed to have an onion ring (I was envisioning a nice thick crisp onion ring, right?). NO! it was inside the bun, soggy along with the limp lettuce--yuck. They used to serve your lettuce, onion, tomato on the side--all nice and crisp for you to add to your burger. French fries are thick and sort of battered, much like a fast food restaurant. They used to have these fabulous French fries--thin and crispy. No more. One of us had the BBQ pork sandwich which was dry, really terrible BBQ. Our server was new and she did a very good job--we didn't want to complain about the food to her since it wasn't her fault. We all left about half of our meal and didn't want leftover boxes. I hope the kitchen got the drift. Way over priced for what you get. We will not be quick to go back. So disappointing when our options in Grand County are extremely limited.
Chicken and dumplings had no dumplings, was a biscuit with a dipper of creamed chicken. Other entrees were better. Beautiful venue, Jeff was an outstanding server, pleasant, helpful, did a great job.
This place is amazing.. the interior.. the views.. the three sided- three story fireplace!! It is perfect. The staff loves their job and it shows.. the food is amazing as well.. this is a must stop!!
We always enjoy sitting by the window and enjoying a great meal!
Beef is always great, but I had the chicken sandwich and it was outstanding!
Never knew this place was here, amazing ranch and the restaurant was great too
It’s a must for the bucket list. Great place, food, ambiance and experience.
The food, already underwhelming, came out incorrectly from the kitchen even on simple orders. It wasn't terrible food, but don't expect to get what you pay for quality wise. On the positive side the building is spectacular, the views gorgeous, the staff enthusiastic and kind, and for a quiet, romantic event that atmosphere certainly delivers.
met two girlfriends here for dinner. The food was delicious, many bright flavors. The meat was raised on their ranch! Beer selection on draft focused on all Colorado beers, new since our previous bisit a few years ago. A bit overpriced
Absolutely great place to spend an evening. Great surroundings, attentive staff and wonderful food and drinks.
Highly recommend Heck's for an over the top place to celebrate a special occasion.
Our server Daniel was warm, friendly, and conversational. We connected with him and enjoyed the evening thoroughly. The chef sent something special to recognize our anniversary. Nothing beat sitting in such a beautiful setting by a warm fire.
Great brunch spot for the family. Our server was one of the best we’ve ever had at Heck’s. We are locals and always bring visitors here to enjoy the gorgeous building and views. New menu is awesome!
Two words; Waygu Meatballs. Ok, two more words; Waygu Meatloaf. (Notice a theme here?) Seriously, we ate there twice within 4 days (and we were staying about 10 miles away.) Everything we ordered was delicious. Also, there is a very nice wine list. Unfortunately, the wine list was also the source of my only criticism. While I thought the bottle prices were quite reasonable, I thought the pour size on the wines by the glass were skimpy. Overall, would still recommend it. I would just say that if ordering wine, go for the bottle, not by the glass.
Fantastic! Delicious food, stunning view of the mountains at sunset with the horse pasture in full view. Loved having snores by the campfire with the kids!
My wife and I decided to treat ourselves on the last day of our Granby vacation, and Heck’s did not disappoint! Our food was excellent, the staff was friendly and attentive, and they even went out of their way to make our dogs feel welcome (we were eating out on the patio, where dogs are allowed). Overall a wonderful experience!
Best place to grab a bite and a view in the Frazier valley.
Excellent dinner and ambiance!
Skirt steak was prepared to perfection, actually rarer than the chef suggested but very tender. First Pisco Sour I have had since Peru that met the standard. My partner's rib eye was a little overdone and quite frankly not as good as my steak.
Honesty we have been eating here for years only for the scenic view when we have out of town guests. The food, service and overall service has always been fair to poor. It is comical how we always tell our out of town guests we come here for the view but the service and food is usually awful. As predicted it is always terrible service and the food is poor to average. It is a shame as the view is spectacular and it is expensive. Additionally, we arrived at 11:34 expecting brunch and was told it was lunch and since breakfast ended at 11:30 it is over and packed up. We asked if there was anyway our children could have a cinnamon roll as that is the only food item they enjoy we were told they would check but we never heard back from them and it was ignored. Again confirming for a nice restaurant/hotel the service is less than par.
Beautiful restaurant. Amazing for the view. Good drink menu. Food is good too.
Food was good. Unfortunately they were out of the wagyu chicken fried steak, which is what I really wanted.
We have eaten here every time in WP and have had slow service every time. We always think it's due to being off season but it doesn't seem to matter.
This place was outstanding! We did this our last day in Colorado, and it was so worth the wait. The food was amazing, but the service was also exceptional. Highly recommend!! A little pricey, but well worth it. Perfect for a date night or special occasion! The view from the back porch was breathtaking!
On two successive evenings, we tried both the Kale Superfood Salad and vegetarian main (roasted seasonal vegetables with grains) with added protein (steak and salmon). Both were great! View of the mountains is incredible. Service outstanding as well.
We had a great dinner at Heck's with friends. Our table was ready when we arrived, and we were seated in an area where it was possible to carry on a conversation easily (although a large party came to the nearby bar during dinner, which raised the noise level). The food was outstanding and our server was great--attentive without being obtrusive and able to handle minor glitches with efficiency and good humor. Devil's Thumb is a beautiful location--that enough would make dining there worthwhile. But to also have great food and service made it a special occasion for us and our out of town friends.
Everything was fabulous except the palisade peaches dessert - no peaches, all sugar!
Spectacular setting! We didn't realize how quickly temperatures dropped off in the evening there so we we asked to be re-seated indoors when we got too chilly- noticed other diners did the same. They were very accommodating. Our server was very personable. Neither of us eat meat, which can sometimes feel quite limiting at some places but I chose a splendid veggie pasta dish and my wife got salmon, as well as some fried zucchini and a fish spread with tortilla chips and salad which were all fantastic. Had a nice, reasonably priced bottle of Pinot. Unfortunately we didn't leave room for desert. Can't wait to go back!
The entire area is understaffed and they are experiencing that same issue. All of our meals had to be sent back for different reasons..undercooked meat or overcooked, etc. It took us almost an hour to get our food the first time and then had to wait once again for the food to be remade. The new menu is the best I have seen in all the years going to Hecks..
The atmosphere can't be beat. The food is delightful, the staff excellent and an all-around wonderful experience in a gorgeous setting.
Put Brussels sprouts back on menu
$24 for 3 beers is over the top
A stunning location, indoors and out, makes this a special place for a celebration. However, our service was spotty, though the manager intervened admirably more than once to help us. Food took too long to arrive and was not prepared according to our order (meats were undercooked). Hardwood chairs were uncomfortable for a long meal.
Devils Thumb Ranch is an amazing property; unfortunately Heck’s is not. The menu is uninteresting, and the service was poor. After our entrees were served, I had to remind the waiter that we also ordered salads and an appetizer - so we ended up eating those for dessert. We did enjoy the wine and beer selection. The meatballs, cheese and meat platters on the appetizer menu were very good. Heck’s needs to up their game to match the high quality amenities and service at the rest of DTR.
David, as usual was great. We had a nice leisurely supper to celebrate my wife’s birthday
Beautiful location and amazing food!
Very poor service. Steaks were undercooked. Waitress never came back to check on us for over 30 minutes after we received our food.
We have always loved Heck’s at Devil’s Thumb. It was a great go-to spot to enjoy a rustic and luxurious atmosphere and great food and service. However, the last three times we have dined there, the food and service were disappointing. Service was slow, and our server was forgetful and brought us the wrong soup. Food was over priced for the quality. And it’s a shame that dining room guests are no longer welcome to use the game room. Heck’s is quickly losing its reputation as a high-end family dining experience. I hope they take this feedback to heart and make the needed improvements.
We've been here many times. At first it was amazing. Recently service has been poor to mediocre. Very odd seating . On a perfectly clear day they will completely deny all outdoor seating on the patio . Which is entirely thie point of going there. The view is amazing. One day we were there 2+ hours making or own outdoor seating.... we accepted a table inside and kept moving our food to the patio after each drink and course was delivered ourselves because they refused to provide service outside . It never rained a single drop. Perfectly blue skies. Despite the hosts ongoing claim rain was predicted. I can read a weather app too. Just admit you are understaffed or or lazy.