We made a last minute reservation for 5 people and they accommodated us with the table we requested on the outside deck. The service was good and all of our party seemed to enjoy their food, which consisted of everything from burgers, to shrimp to Caeser salad. The music was loud, but it is the Hard Rock. I would recommend for mid-range meal.

Was not impressed, and overpriced for the quality

We had a great waitress. She was vey enthusiastic and helpful. Food was great too.

The food was pretty average. Everything else was great.

Very unimpressed with the quality of food and the protocols in place for Covid19. Our waitress removed her mask from her face to talk to us, she wore gloves which she used to touch all of our plates and drink cups multiple times. I was appalled quite honestly. This is the only restaurant we’ve been to that we felt uncomfortable with. We will not be back.

We ordered the spring rolls as an appetizer and they were frozen in the middle. Our sweet server said that's definitely not right. We get another order and they were still frozen in the middle. We gave up on them. My mom got the BBQ plate, the ribs were good but the pulled pork was below average. The beans and slaw were so bad that it had to be spat out. My teenage son ordered the macaroni with chicken. It was terrible. The chicken was dry and the macaroni was plain. My other teenage daughter ordered the chicken and fries. The chicken was edible but very dry. My husband and I ordered a hamburger they were good. It was disappointing that the apps and 3 of the 5 meals were below average. Unfortunately, we won't be going back. Universal has too many good resultants for us to go to. The server was really nice though and we made sure to tip her well because it's not her fault the food was bad.

Great food! Fast service. Our waiter Lewis was awesome.

Went for Thanksgiving dinner and to celebrate a birthday. Wait staff learned of birthday and all signed a card, gave a free gift from the “rock shop” and a free Sunday. Made my 7 year olds day!

Ambiance extraordinare! Waitstaff beyond helpful! Food.. I’ve had better. Went for Thanksgiving dinner & wasn’t exactly the best. First of All the mashed potatoes were sweet potatoes, not traditional mashed potatoes. The hurricane we ordered from the bar tasted like the alcohol was rubbing alcohol. However, our waitress got us other drinks in its place & was very attentive & extremely nice! So all in all, we enjoyed ourselves.

The wait staff was amazing! Our food and drinks were delicious. My only issue is the ambiance. The restaurant is a bit dated and needs to be redone.

Server was perfect! Food is what you expect at Hard Rock. Didn't like paying $26 to park to have dinner.

There were literally 0 social distancing and safety measures enforced at the front of the restaurant. Tables were not spread out, either. Pretty much right on par with the rest of all of Universal right now- poor.

Outstanding. We went twice and ordered the bbq bacon cheeseburger and impossible burger.

Everything was great. They were following all the covid precautions and the service and food was outstanding. Love the family bundles, hope they keep it as a regular in their menu.

Pasamos una noche genial! Muy buena comida, ambientación y atención!!!

Loved it, always go here when in town.

After a long day at the parks, the HRC hit the spot! The burgers were amazing, fries hot and crispy - and the BBQ ribs were fall off the bone good. Service was amazing!

This was my first time eating at Hard Rock Cafe in years! I had a Gift Card, so I thought that I would try it out during my visit to Universal Orlando. The COVID-19 precautions that this restaurant has taken were incredible - they can't be beat. I really felt safe, and I was surprised and impressed that they partnered with ECOLAB to help. It really showed that they took the experience to the next level, SAFE + SOUND. Our server was fantastic. However, I was disappointed with my check and payment. I am a Universal Orlando Annual Passholder - however, they were unable to add the AP discount to my order. I was also disappointed that you cannot leave gratuity if you pay with a Gift Card - which is really odd, and something that Hard Rock Cafe should look into!

Great server!

Awesome staff, awesome good and even better drinks 🍻
Little spendy but definitely fair for where we are at and the quality.

Very comfortable and upbeat atmosphere. Fun filled and delicious food.

Service was great, everyone was very polite and accommodating. The downside was the food. You’re literally better off getting food somewhere else. I got a burger, nothing special but for $20, it was no different from other chains. My sister got the twisted Mac and cheese, chicken was dry, and cheese was not really good. It’s nice scenery with the floating pink car, but not worth the price.

The ribs were out of this world. All the food was amazing.

Server was friendly and efficient. The family platter was a great value. We ordered the chicken Parmesan and it fed 3.

Epic!! We had a great cheeseburger deal & service was awesome even on a busy night.

Great food! Great environment!! Mary was amazing!

Everything was perfect 👌
Fantastic customer service

Our server was excellent, friendly and quick! Love that place!

We had reservations and they seated us promptly. Our server was great and made us all laugh. The food was good and memorabilia was fun to look at.

Great service from our server Michelle who took care of us as well as Kodi who served us in the shop after our meal. Really went above and beyond and made us feel valued customers.

Pretty loud and restrooms are 25 steps downstairs, not ideal

Our server was exceptional. Tell her, the couple from 21 years ago.

The food was bad at best (and this is not our first time there), the service was ok though condescending, and the overall ambiance lacks the fun that one would expect at a hard rock.

We always love eating here when we visit Universal. It has a huge variety for all our family (my daughter is vegetarian, my su and is not). The food is fabulous and the wait staff is always energetic and helpful!

Brooke the waitress was very nice and informative

The food and service was good. Definitely will be back

Love hard rock. Food always good. Always know what to expect

Wish there was local beers available

Excelente los servicio los empleados los meseros muy atentos.
Recomendado 1000%

Food was really good. The server seemed very annoyed and anxious. She was slow and got our order wrong.