Hard Rock Cafe - New Orleans
Book your next event with us
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Proof of vaccination required to dine indoors
Excellent place!! Spend Wonderful time with my family
Unpleasant odor wafting thru the restaurant ruined to evening…
Went for lunch, very enjoyable experience. Would highly recommend this place!
Service was great and food was delicious. We had nachos and chicken tenders. Great value!
Server was great. DJ was a bit loud.
Had a great time. Went there for my birthday. We had reservations for 10. They were all set up and ready for us . Food was awsome. They treated me like a queen. Had fun and felt very special. Dabby works in the rock shop, she is awesome. The manager was very friendly. Best Hard Rock ever!!! A must visit, for sure!!!!
All I ordered was sliders and the hurricane drink the sliders were salty
The food and drink was delicious, and the service and noise level was Fantastic.
Outstanding service! Great hostess, waitress, and manager. Good food. Always neat decor. Would return.
Not going to lie it took forever for the food. It seemed there was only a couple people for the wait staff so that could be why. The food was nothing to write home about.
Shelby is the worst waiter ever. He literally walked by our table for 10 minutes before taking our drink order. He was also rude when we placed our order.
The food came out cold and the value was not worth the money. I could tell why the place was not full. Shelby is definitely a negative factor.
The first time I went in I was lied to about reservations and when I finally got one I got a text message an hour and thirty minutes early to come in then because they closed earlier than advertised. The hostess/manager had a bad attitude when we e got there. When we sat down the bartender came over right away. She was very pleasant. Took our drink orders and brought them right back. She took our food order and put it in. Our appetizers came out right away but our entrees never did. After waiting 35 minutes we just said forget it paid for what we had and left. The manager never came out to apologize or say anything at all.
Below average all around
I loved the reservation system. We walked right in and were seated almost immediately. Our server was attentive and made sure we were taken care of.
Great food, beautiful decor in restaurant. Service was good but could’ve been better, as we had to wait long periods of time for drinks and food
Our server was the bartender. She wasn’t able to really get to our table so we had so so service. She was friendly but very swamped with the bar and our table. Poor choice on the management to do that to the poor girl.
Short staffed - small menu - draft beer all tasted off. 2/10 would not recommend !!
The ambience was great and the food was delicious! Menu is pretty limited, though, and prices a little high
Our server was fantastic. She always checked in and it was a pleasant evening.
Everything was great...
Food, Server, Staff, Management was amazing. Thank You !
I had a wonderful timer and the food was delicious! Thank you
Wonderful experience. Our waitress was so nice and friendly. Food was amazing!
Food was ok, over priced and not a lot of selections.
Good good and service. A little pricy especially for a burger.
I had my birthday dinner here, and the host was so nice and really made me feel seen. Literally.
The server was excellent and the food was delicious!
Waiting never came over to take any type of order from us. Finally after 20 minutes the bartender saw that no one came to take our order so she took care of us, she was great.
Our waitress, whose name escapes me now, was a "rookie" and we were a party of six. She was VERY pleasant and did her utmost to accommodate. Kudos to her. If everyone had her attitude, we would all be better off. The food was what one would expect. Everyone enjoyed their meal.
The service was not fast, but that is to be expected at 6:30 on Saturday evening at this location. No one had any complaints.
Had to give food one star even though we left because of how bad the service was before we even ordered!
Great food! Great service! Happy Anniversary fellow 50 year-old!
Great all around experience
When you eat at Hard Rock Cafe you get the typical Hard Rock experience, just with the local flare. Having eaten at many Hard Rock locations over the years, New Orleans is no different. I had the steak salad, which was fabulous. I devoured every bit of it. My husband had a hamburger with the GF bun. He said that the bun was one of the best he has had. As for pricing of the food? You are paying for the experience and the Hard Rock name. You can get just as good food elsewhere for less. Our server was wonderful. The lady working the gift shop was helpful. I would recommend Hard Rock Cafe to anyone who is a fan of Hard Rock.
Nothing spectacular about the food (although not unexpected with a chain restaurant). The service made the experience absolutely awful! Our server was very rude to not only her customers, but also her coworkers. She seemed like she was in a rush the whole time, yet couldn’t bring drinks or our checks that we asked for multiple times. Overall, wouldn’t have been a bad experience if the staff was friendly.
Fun atmosphere, would come again to visit. Great jams!
You're paying for the ambiance. The food is definitely not worth the price. If you're visiting New Orleans, don't waste your money here. Just eat local.
Food was good. Our original waiter ended up with a big group and service wasn’t great to start off. Because of COVID there wasn’t a lot waitstaff. Fortunately, the other waiter stepped in, and even the manager, to make sure we got better service.
The hostess cut me off said they don’t have availability even though I told her I had reservations. She went to sit us the table was dirty she tried another same thing dirty. Told us she will clean it off and never came back. Someone cleaned it off my party sat and I went to hostess station to get silverware and menu and the operations manager told us he couldn’t seat us. I explained we had reservations so he was like oh ok sit here. Food was horrible, cold and bland. We asked for a sweet tea refill it took over 20 minutes and finally got Dave the operations manager over to get it and told him about our food and service he was like forget it your meal is free. Worst Hard Rock experience we have ever had world wide!
Dan the manager was pretty awesome and welcoming.
The waitress messed up our entire check and tried to pocket $30 cash as a tip that we were trying to use to go towards the bill. The entire experience was a nightmare
You can order delivery directly from Hard Rock Cafe - New Orleans using the Order Online button. Hard Rock Cafe - New Orleans also offers takeout which you can order by calling the restaurant at (504) 529-5617.
Hard Rock Cafe - New Orleans is rated 4.2 stars by 263 OpenTable diners.
Hard Rock Cafe - New Orleans does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.