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The food was great we could hear the music from outside which was great and the staff was awesome!
Mojito tasted weak and "Off flavor", But it was replaced with a Hurricane (sans the Mango) which was very good.
Food was excellent!
Outside Street Jazz Band played extra Loud, which overwhelmed the music inside.
New Year’s Eve
Orders Wrong, ling time to get drinks (30min)
No tools when food came. Added orders missed
If your not a meat eater I don’t suggest the impossible burg
Overpriced swill at best. It was Christmas Day. I assume the waitress we had wanted to work. It's good tip money, especially on the holidays. But after 14 straight amazing meals in New Orleans, our Christmas Day dinner sucked! Our waitress lacked total enthusiasm for being there. We were on the pay no mind list once our food was served. The ribs were awful. Overcooked and dry. Fries all around were cold. Kids and wife had burgers. Five Guys would have been better. Overcooked meat hidden between bread and fixings. Meh. Just an awful experience having eaten at several other Hard Rock Cafes around the country. After having so many other good meals in NOLA, this one left us with a really bad taste in our mouths. The most expensive meal was the worst. Go figure. Plenty of other spots to choose from... with live music to boot.
Excellent employees! We went on Christmas Day and have nothing but positive things to say about the hostesses, server, and bartender. They did an excellent job.
We always enjoy eating at the Hard Rock when we visit new cities. Location is great, food is delicious, and service is good. Thank you!
Food and service were great. I had the special Thanksgiving meal and the portions were extreme
We were at The Bourbon Street Hardrock Rock Cafe on Thanksgiving Day it was very busy on our waitress was very attentive and she checked on my wife's food allergies to make sure none of the food coming out of the kitchen would affect her. The food was delivered extremely quick. We had the Thanksgiving Day meal the turkey was very moist the dressing was very good so was the cranberry sauce waitress even brought us out some extra gravy. Overall the experience was very enjoyable.
We have been to multiple Hard Rock locations and the New Orleans location was very disappointing. The service was very, very slow. Waited almost 25 minutes to get water and order. The server was nice but inefficient. The food quality was below other locations. Will be come back to this location next time we are in NOLA, absolutely not.
Joshua took great care of us! You guys killed it on the impossible burger. KILLED ITTTTTTT!!!!
I loved the atmosphere. It was not too busy during our visit. The food came out hot and it was delicious.
The atmosphere was rather dreary for being on Bourbon St. Service was ok
Too expensive for type of food served. Kids menu is a joke.
I had a reservation, so we didn’t have to wait. Nevertheless, once at the table, they forgot about us. No life music that day. One of the poorest experiences at Hard Rock restaurants.
Pamela was a wonderful, efficient, and friendly server. The food was great, drinks awesome, and the atmosphere was fun, especially since the restaurant is on Bourbon St.
It’s loud in there but it’s New Orleans who cares 😀
If you want an alternative to Cajun food, check out The Hard Rock Cafe! Great food, Fun Atmosphere, & Awesome Service made our lunch AMAZING!
Anniversary and vacation
Best ribs of the week.
Burger was great but a little pricey for the size. Caesar salad had great flavor but was drowned in way too much dressing. Daily noisy in the restaurant. Has to raise our voices to talk but that’s sort of expected with the atmosphere. It didn’t help that a band was playing in the street right outside the window. Overall, good experience
We both got burgers and they were delicious and cooked as requested.
Our server I believe was named Brandon and he is a ROCK STAR!!!
Everything was really good and I will definitely be back soon!!
The food was good and the ambiance was good. My server was just not attentive and took too long to come back to the table.
Had Awesome Food and A Very Friendly Staff. Great Music and atmosphere.
You go to Hard Rock for the ambiance, not necessarily the food. Though, we were pleasantly surprised by the food selection as they just updated the menu. Be sure to ask them about their local burger, there’s no description on the menu, just a mention of it, so we had to ask. Our server was slow bringing drinks and our check/change; it wasn’t busy, so she should have been a bit speedier. The manager was very friendly and personable as he made the rounds of the restaurant and when we had a problem with our bill, took care of it with no complaints. Of course, you have to visit the gift shop to work on your collection of pins! Usually, the staff eagerly fill me in about the significance of certain pins, but tonight the guy who helped us wasn’t really interested in that. Overall, an average dining and shopping experience. Nothing stood out as spectacular, but nothing was horrendous.
I would have rather listened to local jazz music then a local guitarist. We could not hear any of the outside jazz music due to that. Liked the restaurant tho .
Been to a Hard Rock everywhere we have been and that there is one in the World. We can honestly say best food and best service of anywhere.
The worst meal I had in New Orleans. Tourist trap with bar food that you can get in any city
Good food options and a dedicated gluten free menu.
We were seated quickly by an enthusiastic hostess and the positive experience ended there. We had to wait 20 minutes to put in our drink order and watched as they seated one table after another and immediately brought their drinks. The specialty drinks were more like syrup than a balanced drink. After another 15 minutes we finally got to place our food order. I would have left but it was the French Quarter on Cinco de Mayo so we stayed. Steak was so-so. Broccoli was either under or over-cooked so it was very tough to eat. We told the hostess on our way out but the enthusiasm was gone and they just wanted us out the door. We would have spent $40 more for the two of us had we gotten drinks - food on time.
Was extremely pleased with the New Orleans Hard Rock. Been to quite a few of these over the years and although they can be pricy. They generally are just OK. This was was much better. The food quality was fantastic- sure this is basic fare but done very well. Compliments to the chef. Also the service was very good - timely and not too pushy.
Noise level a little too loud. Could not have a conversation. But being able to get on the drums a take pics was awwsome!
We were celebrating our daughters birthday which was not acknowledged. It was noted on the reservations. It was freezing cold and we along with other patrons asked to turn down the AC. We were told it was set on auto. The food was just ok
My only disappointment was that my granddaughter was celebrating her 5th birthday. She actually told one of the waitresses. Lol!! I was hoping that they would have helped celebrate with her. Other than that it was all great.
The service was great. However there is better value locally so not really competitive. Our starter can and seconds later our mains, felt rushed. Probably would not go back as more choice around the French Quarter.
Fantastic food, service, and atmosphere as always.
Traveling with food allergies in New Orleans is very hard. Next time I'm in the area, I'm eating all meals at Hard Rock Cafe.
We didn’t have to wait. The food was excellent. Always a good experience at The Hard Rock.
