Permanently Closed - Hard Rock Cafe - Houston

4
280 Reviews
$30 and under
American

Top Tags:

Casual
Fun
Pre/post Theatre

About

This restaurant is permanently closed. Located in Houston’s dazzling theater district, a 35-foot replica of the Stevie Ray Vaughan’s Gibson Firebird guitar lights the way to the most exciting restaurant in the city. Hard Rock Cafe Houston is located near Buffalo Bayou, just a short distance from top Houston attractions including the Downtown Aquarium-Houston, Bayou Music Center, Wortham Theater Center, and The Hobby Center for the Performing Arts. Hard Rock Cafe Houston offers world class service and an expansive menu of your favorite American cuisine. Choose from classic entrees, juicy Legendary® Burgers, and fresh, crispy salads. Whatever selection you make is sure to be legendary. Besides tasty food and exciting live events, Hard Rock Cafe is known for our extensive collection of music memorabilia. Our ever changing collection includes guitars, clothing, and accessories worn by some of the biggest names in entertainment history and local favorites. Stop and explore our collection of music history.

Support Permanently Closed - Hard Rock Cafe - Houston during COVID-19

What 280 people are sayingWrite a review
Overall ratings and reviews
4.0based on recent ratings
4.0
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
81% of people would recommend it to a friend
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J
Jenn
Tallahassee
1 review
Dined on March 14, 2020
Overall5food5service5ambience5

In the wake of the current virus concerns, I decided to still take my daughter and friends to dinner for her 16th birthday, The folks at Hard Rock were great. From the hostess to bartender to waitress, they made our night special. I also commend them for following CDC guidelines as I witnessed many wiping and cleaning surfaces constantly and practicing social distancing between tables. They were strategically placing tables away from each other and utilizing the whole restaurant keeping distance between tables. In a time of chaos, they allowed my daughter and her friends to have some sense of "normalcy" and fun.

Hard Rock Cafe - Houston
Responded on March 17, 2020

Jenn - thank you for the great review - we appreciate your support and please come back and join us again soon.

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RP
RhondaP
Houston
2 reviews
Dined on March 11, 2020
Overall3food3service2ambience4

We always eat here before a concert/event and it works well. We make reservations on OpenDoor and there is never a wait. It's usually not too loud but a decent vibe; clean and bright.
This time, the negative is the waitress (should remember her name but don't). She was absolutely clueless. I ordered "white zinfandel wine" and she had to look at the menu to see what I was referring to. My husband asked for 'jack daniels on the rocks" and got jack daniels in a glass, no ice. She barely checked on us after getting our food; never asked for followup items (another round, dessert, etc). Placed the checks by the 2 women in the group and not between the woman and the man while at a square table with no one around us (easy access) (small thing but noticeably odd). Experience would have been better with a better waitress.
Pricing is expensive. $17 for a fairly generic hamburger and fries. Not overly large either. But, we go for the ease of in/out, etc.

M
Mary
Houston
8 reviews
Dined on March 7, 2020
Overall5food5service5ambience5

Their onion rings are out of this world! Not just for tourists! We ate there before a matinee at Hobby Center

Hard Rock Cafe - Houston
Responded on March 9, 2020

Mary - thanks for the great review and thanks for stopping by before your matinee.

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OT
vipOpenTable Diner
Indiana
3 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Pre ballet lunch. They were able to accommodate us quickly due to our ballet performance.

Hard Rock Cafe - Houston
Responded on March 3, 2020

Thank you for the great review - I am glad we were able to help out.

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OT
OpenTable Diner
Wilmington
1 review
Dined on February 23, 2020
Overall5food5service5ambience5

Jose greeted us and welcomed us to the restaurant and the area. He was so kind and made sure we had everything we needed throughout or dining experience. Not only was the food delicious, but the service was outstanding as well!!

Hard Rock Cafe - Houston
Responded on February 24, 2020

Thank you for the great review - I am glad you enjoyed your visit.

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d
donniet
1 review
Dined on February 17, 2020
Overall4food5service3ambience4

Very good food and manager was very cool in giving us Bar-b-que sauce to take home after committing on how good it was.

Hard Rock Cafe - Houston
Responded on February 21, 2020

donniet - thank you for your great review - I am glad you enjoyed your visit.

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OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall2food4service2ambience5

Although we were Really Excited to enjoy our Valentine’s Dinner, the service underwhelmed us. Our waitress wasn’t attentive like we’re used to and didn’t bring things we asked for. For the price you pay I expected better service and especially since you also have to pay for parking. It was a nice experience, but we probably won’t be back. The food was good although the service was subpar.

CR
CristinaR
Houston
1 review
Dined on February 14, 2020
Overall1food1service1ambience1

We never got our food. We waited 1:30hrs after placing our order, the restaurant was not full however we decided to wait a little longer. The couple behind us arrived and ordered way after us and got their food. At that point we decided to ask, the waitress gave us the excuse that they had many tickets, then the manager came to let us know that our order was never put in the system. We left without eating and without being able to have a Valentine's Day dinner. We have been celebrating every Valentine's Day at Hard Rock Caffe's internationally for the past 3 years. This was very disappointing

GS
GinaS
1 review
Dined on February 8, 2020
Overall1food1service1ambience1

Had a 6 o'clock reservation and had to wait a whole hour for my drink! Terribly slow service!! First time there and horrible experience not to mention poor selection of food and very few choices!

OT
OpenTable Diner
Houston
2 reviews
Dined on February 6, 2020
Overall2food3service1ambience3

Service was absolutely horrible. Nacho were great, the rest of the food was ok.

OT
OpenTable Diner
Houston
1 review
Dined on February 6, 2020
Overall5food5service5ambience5

Great experience before a concert at the Hobby Center. Excellent service, fun atmosphere, & the food was good. We hadn't been to a Hard Rock in at least 15 years. This was a fun night w/ lots of nostalgia.

Hard Rock Cafe - Houston
Responded on February 7, 2020

Thank you for the great review - please come back soon.

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OT
vipOpenTable Diner
Houston
11 reviews
Dined on February 2, 2020
Overall5food5service5ambience5

Service was great. The manager was welcoming

Hard Rock Cafe - Houston
Responded on February 3, 2020

Thank you very much for the great review - please come back and see us again soon.

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OT
OpenTable Diner
Washington DC
5 reviews
Dined on February 1, 2020
Overall5food4service5ambience4

Outstanding service as always. Visited by manager who arranged for a favorite video to be played on the screens after discussing memorabilia nearby. Easy parking and access via adjacent stairway.

Hard Rock Cafe - Houston
Responded on February 4, 2020

Thank you so much for the great review - I am glad you enjoyed your visit.

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LS
LouannS
San Francisco
1 review
Dined on January 31, 2020
Overall2food1service4ambience4

Food was awful. My husbands pulled pork was chewy. I guess they microwaved it too long. The menu says fresh vegetables. They couldn’t do my green bee so without butter. That means they were in a bag with butter to start. Way overpriced. We ate there for convenience to Revention Center. Never again

OT
OpenTable Diner
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

Everyone including the hostesses, server & even manager were friendly and attentive.

Hard Rock Cafe - Houston
Responded on February 2, 2020

Thanks for the great review - I am glad you had a nice visit.

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MP
vipMmPurple
Seattle
42 reviews
Dined on January 31, 2020
Overall4food4service4ambience4

Salad and burgers were very good. Service was friendly

Hard Rock Cafe - Houston
Responded on February 1, 2020

MmPurple - Thanks for the great review - please come back and join us again soon.

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OT
OpenTable Diner
Houston
2 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

Staff was attentive and accommodating.

Hard Rock Cafe - Houston
Responded on January 30, 2020

Thank you for the great review and please come back soon.

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EP
vipEP48
Houston
10 reviews
Dined on January 29, 2020
Overall4food4service5ambience4

Good food and friendly service before the theatre!

Hard Rock Cafe - Houston
Responded on January 31, 2020

EP48 - Thanks for the great review - please come back soon.

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OT
OpenTable Diner
Greensboro
1 review
Dined on January 28, 2020
Overall5food5service5ambience5

Wonderful service and excellent food. It’s a great place to eat when you are shopping or attending shows downtown.

Hard Rock Cafe - Houston
Responded on January 29, 2020

Thank you for the great review - we really appreciate your business.

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MZ
MelindaZ
Houston
1 review
Dined on January 26, 2020
Overall5food5service5ambience5

great service - quick and professional. I brought my 2 pretty young kids and it was great for them. Very accommodating. The hostess came to check on us after she seated us and she was so welcoming and friendly.

Hard Rock Cafe - Houston
Responded on January 27, 2020

MelindaZ - Thanks for the great review - please come back and see us again soon.

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OT
OpenTable Diner
Houston
6 reviews
Dined on January 25, 2020
Overall3food3service3ambience5

Early Lunch Saturday before Stomp performance.
Had this restaurant not been so close to venue I’m not sure I would have eaten here. Overpriced salad that was average. Mediocre service.
One of the people I was with was served frozen French fries, this was given to the waiter who said I’ll go tell the manager. If he did or didn’t will have no idea since no one responded to our concerns.

KW
vipKristyW
Houston
16 reviews
Dined on January 24, 2020
Overall5food5service5ambience5

We celebrated a birthday!!! It’s what you’d expect from a place w/ the name Hard Rock Cafe. It had loud music, great decor, cool pics to look at. The food is great! We had cheeseburgers & fries!!!! They also brought a ice cream sundae for the birthday boy. We had a great time here

Hard Rock Cafe - Houston
Responded on January 27, 2020

KristyW - Thank you so much for the great review - I am glad the birthday boy had a great time celebrating with us. Please come back again soon.

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EB
ElginBreeze
Chicago
8 reviews
Dined on January 24, 2020
Overall3food2service5ambience3

Our server was absolutely fantastic, but it was very loud in there and the food was miniature for what we ended up paying. $80+ for two people for burgers and drinks. Insane! And I asked for the upgraded cheese fries for $3.50. I was lucky if there were 10 fries. Same for my husbands non-cheese fries. Definitely less that 10 fries.

MA
MichelleA
1 review
Dined on January 23, 2020
Overall2food3service3ambience2

We made a reservation and when we got there, there was no one there to help us at all. No bartender, servers, host, manager. We stood at the host stand for 10 minutes before someone finally came out from the back to help us. Our server was okay but the customer service was just not the greatest. I tried to get the bartenders attention for a drink and she just kept over looking me and then gave me a dirty look when I finally had to say hello to get someone attention. It definitely isn’t somewhere I would recommend to anyone. Nor will I return there.

DR
DianaR
1 review
Dined on January 19, 2020
Overall2food2service2ambience4

The food was not very good and our waitress was rude and irritable.

OT
OpenTable Diner
1 review
Dined on January 18, 2020
Overall5food5service5ambience5

Great couples night

Hard Rock Cafe - Houston
Responded on January 21, 2020

Thank you for the great review and hope you come back and see us again soon.

Report
SA
StanA
1 review
Dined on January 18, 2020
Overall5food5service5ambience2

Great food and service, the music was very loud for the low occupancy level.
Suggest start low and as you fill-up, adjust.

Hard Rock Cafe - Houston
Responded on January 21, 2020

StanA - thanks for the great review and the great feedback - come back and see us again soon.

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GC
vipGregoryC
New Orleans
44 reviews
Dined on January 10, 2020
Overall3food1service2ambience3

The burgers looked fantastic. Maybe Hard Rock is just a burger joint. Probably should have just ordered that. Truthfully I didn’t expect much but the NY Strip was easily the worst steak I’ve ever eaten in my life. Dry, overcooked, chewy and topped with a butter that was freezer burned. Initially I thought the broccoli might have been steamed with fish but the butter was the culprit. It had to be freezer burned because if not, I cannot describe the incredible foul taste that it had. My wife had a simple grilled chicken sandwich which had congealed cheese and over cooked chicken. I don’t know. The place wasn’t crowded. Our expectations were not high. It’s either just a bad run of groceries or just bad cooking. We will certainly go back but it will be for cocktails and perhaps apps. The main entree’s are certainly underwhelming. Our server was less than attentive. Tonight wasn’t HR best performance.

FOLLOW UP: it was a welcome and pleasant surprise to hear from the GM at Hard Rock. He has graciously invited us back for dinner to make up for our disappointment. I am truly impressed and look forward to returning. WELL DONE!!

M
Mandy
1 review
Dined on December 29, 2019
Overall5food5service5ambience5

I came with my boyfriend for his Birthday on a Sunday and everything from entering to leaving was great! We loved our speedy, happy service and the food was great!

Hard Rock Cafe - Houston
Responded on December 31, 2019

Mandy - thank you for the great review - and thank you for choosing Hard Rock to celebrate your birthday.

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OT
OpenTable Diner
Houston
1 review
Dined on December 28, 2019
Overall3food3service1ambience3

Super slow service. Continued to bring other people’s food to our table. Food was mediocre. Will not return

RD
ReneD
Houston
14 reviews
Dined on December 27, 2019
Overall3food2service3ambience4

Ok, went with our Granddaughters before the Rudolf the Raindeer musical yesterday. Just ok because service, food and ambiance were at best average while the check was pretty pricey

RP
vipRobinP
Houston
1 review
Dined on December 21, 2019
Overall4food3service4ambience5

The food was underwhelming and a little overpriced. The atmosphere is the thing at this restaurant worth a one time visit.

Hard Rock Cafe - Houston
Responded on December 24, 2019

RobinP - Thank you for the nice review - please come back and see us again soon.

Report
DJ
DanJ
Houston
6 reviews
Dined on December 20, 2019
Overall4food4service5ambience4

We were late for a reservation more than 20 mins so it was cancelled but they got us seated fairly quickly. The food was actually quite good and tasty as was the strawberry lemonade and a rum punch. Onion rings were excellent as was their specialty burger. Waiter was outstanding. Overall, very good and close to Jones Hall.

k
vipkachst
Houston
47 reviews
Dined on December 15, 2019
Overall1food1service1ambience3

Poor service, had to ask another waiter or the bartender to find our waiter several times. Even got up to fill
My own water at the bar.

Burger also looks nothing like the burger in the menu FYI. Highly misleading and overall a very poor experience.

OT
OpenTable Diner
Houston
2 reviews
Dined on December 15, 2019
Overall3food3service3ambience3

Our waiter was quick to let us know how understaffed they were for the evening.
Thankful they did not fully seat the restaurant since it wasn’t fully staffed. I felt our burgers came out in average time but our waiter discouraged ordering shakes for the kids since there was only one bartender.

BR
BobR
Hawaii
1 review
Dined on December 14, 2019
Overall4food4service4ambience3

Too many people entering at same time slowed responses for staff. Reservations are only a start - front desk can be clueless and irratic

Hard Rock Cafe - Houston
Responded on December 20, 2019

BobR - thank you for the nice review - please come back and join us again.

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GR
GloriaR
Houston
5 reviews
Dined on December 8, 2019
Overall4food4service5ambience4

Great restaurant for feeding my grandchildren before going to the theater or ballet. Friendly service, interesting features to amuse the children and food choices for everyone.

Hard Rock Cafe - Houston
Responded on December 12, 2019

Gloria - thank you so much for the great review - I am glad you and your grandchildren enjoyed your visit.

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II
IsilI
1 review
Dined on November 23, 2019
Overall2food3service1ambience3

We waited for a long time to be seated even though we had a reservation beforehand. What is the point to make a reservation if the table won’t be ready at the reservation time? It would be understandable if the restaurant was crowded but even though it was almost empty service was not good. Menu can be improved. There could be more Food options.

RV
RufinoV
1 review
Dined on November 15, 2019
Overall5food4service3ambience4

You should to improve in the service . I love to go at Hard Rock in any city what I visit with my family.

Thanks...

Hard Rock Cafe - Houston
Responded on November 18, 2019

Rufino - thank you for the great review - please come back again soon.

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CC
CindaC
1 review
Dined on November 15, 2019
Overall5food5service5ambience4

Great food, great service, fabulous location - my daughter and I were there on a Friday evening to eat dinner before going to the venue next door for the Deadmau5 concert. We arrived at 7:20, got seated right away, placed our order as soon as our waiter arrived, and the food came out within a reasonable amount of time. Only downside was the fact that they gave us a table that was too close to the main entrance, so every time someone came through that revolving door, the cold air whooshed in from outside.

FAQs

Permanently Closed - Hard Rock Cafe - Houston is rated 4 stars by 280 OpenTable diners.

Permanently Closed - Hard Rock Cafe - Houston does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.

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