Permanently Closed - Hard Rock Cafe - Houston

In the wake of the current virus concerns, I decided to still take my daughter and friends to dinner for her 16th birthday, The folks at Hard Rock were great. From the hostess to bartender to waitress, they made our night special. I also commend them for following CDC guidelines as I witnessed many wiping and cleaning surfaces constantly and practicing social distancing between tables. They were strategically placing tables away from each other and utilizing the whole restaurant keeping distance between tables. In a time of chaos, they allowed my daughter and her friends to have some sense of "normalcy" and fun.

We always eat here before a concert/event and it works well. We make reservations on OpenDoor and there is never a wait. It's usually not too loud but a decent vibe; clean and bright.
This time, the negative is the waitress (should remember her name but don't). She was absolutely clueless. I ordered "white zinfandel wine" and she had to look at the menu to see what I was referring to. My husband asked for 'jack daniels on the rocks" and got jack daniels in a glass, no ice. She barely checked on us after getting our food; never asked for followup items (another round, dessert, etc). Placed the checks by the 2 women in the group and not between the woman and the man while at a square table with no one around us (easy access) (small thing but noticeably odd). Experience would have been better with a better waitress.
Pricing is expensive. $17 for a fairly generic hamburger and fries. Not overly large either. But, we go for the ease of in/out, etc.

Their onion rings are out of this world! Not just for tourists! We ate there before a matinee at Hobby Center

Pre ballet lunch. They were able to accommodate us quickly due to our ballet performance.

Jose greeted us and welcomed us to the restaurant and the area. He was so kind and made sure we had everything we needed throughout or dining experience. Not only was the food delicious, but the service was outstanding as well!!

Very good food and manager was very cool in giving us Bar-b-que sauce to take home after committing on how good it was.

Although we were Really Excited to enjoy our Valentine’s Dinner, the service underwhelmed us. Our waitress wasn’t attentive like we’re used to and didn’t bring things we asked for. For the price you pay I expected better service and especially since you also have to pay for parking. It was a nice experience, but we probably won’t be back. The food was good although the service was subpar.

We never got our food. We waited 1:30hrs after placing our order, the restaurant was not full however we decided to wait a little longer. The couple behind us arrived and ordered way after us and got their food. At that point we decided to ask, the waitress gave us the excuse that they had many tickets, then the manager came to let us know that our order was never put in the system. We left without eating and without being able to have a Valentine's Day dinner. We have been celebrating every Valentine's Day at Hard Rock Caffe's internationally for the past 3 years. This was very disappointing

Had a 6 o'clock reservation and had to wait a whole hour for my drink! Terribly slow service!! First time there and horrible experience not to mention poor selection of food and very few choices!

Service was absolutely horrible. Nacho were great, the rest of the food was ok.

Great experience before a concert at the Hobby Center. Excellent service, fun atmosphere, & the food was good. We hadn't been to a Hard Rock in at least 15 years. This was a fun night w/ lots of nostalgia.

Service was great. The manager was welcoming

Outstanding service as always. Visited by manager who arranged for a favorite video to be played on the screens after discussing memorabilia nearby. Easy parking and access via adjacent stairway.

Food was awful. My husbands pulled pork was chewy. I guess they microwaved it too long. The menu says fresh vegetables. They couldn’t do my green bee so without butter. That means they were in a bag with butter to start. Way overpriced. We ate there for convenience to Revention Center. Never again

Everyone including the hostesses, server & even manager were friendly and attentive.

Salad and burgers were very good. Service was friendly

Staff was attentive and accommodating.

Good food and friendly service before the theatre!

Wonderful service and excellent food. It’s a great place to eat when you are shopping or attending shows downtown.

great service - quick and professional. I brought my 2 pretty young kids and it was great for them. Very accommodating. The hostess came to check on us after she seated us and she was so welcoming and friendly.

Early Lunch Saturday before Stomp performance.
Had this restaurant not been so close to venue I’m not sure I would have eaten here. Overpriced salad that was average. Mediocre service.
One of the people I was with was served frozen French fries, this was given to the waiter who said I’ll go tell the manager. If he did or didn’t will have no idea since no one responded to our concerns.

We celebrated a birthday!!! It’s what you’d expect from a place w/ the name Hard Rock Cafe. It had loud music, great decor, cool pics to look at. The food is great! We had cheeseburgers & fries!!!! They also brought a ice cream sundae for the birthday boy. We had a great time here

Our server was absolutely fantastic, but it was very loud in there and the food was miniature for what we ended up paying. $80+ for two people for burgers and drinks. Insane! And I asked for the upgraded cheese fries for $3.50. I was lucky if there were 10 fries. Same for my husbands non-cheese fries. Definitely less that 10 fries.

We made a reservation and when we got there, there was no one there to help us at all. No bartender, servers, host, manager. We stood at the host stand for 10 minutes before someone finally came out from the back to help us. Our server was okay but the customer service was just not the greatest. I tried to get the bartenders attention for a drink and she just kept over looking me and then gave me a dirty look when I finally had to say hello to get someone attention. It definitely isn’t somewhere I would recommend to anyone. Nor will I return there.

The food was not very good and our waitress was rude and irritable.

Great couples night

Great food and service, the music was very loud for the low occupancy level.
Suggest start low and as you fill-up, adjust.

The burgers looked fantastic. Maybe Hard Rock is just a burger joint. Probably should have just ordered that. Truthfully I didn’t expect much but the NY Strip was easily the worst steak I’ve ever eaten in my life. Dry, overcooked, chewy and topped with a butter that was freezer burned. Initially I thought the broccoli might have been steamed with fish but the butter was the culprit. It had to be freezer burned because if not, I cannot describe the incredible foul taste that it had. My wife had a simple grilled chicken sandwich which had congealed cheese and over cooked chicken. I don’t know. The place wasn’t crowded. Our expectations were not high. It’s either just a bad run of groceries or just bad cooking. We will certainly go back but it will be for cocktails and perhaps apps. The main entree’s are certainly underwhelming. Our server was less than attentive. Tonight wasn’t HR best performance.

FOLLOW UP: it was a welcome and pleasant surprise to hear from the GM at Hard Rock. He has graciously invited us back for dinner to make up for our disappointment. I am truly impressed and look forward to returning. WELL DONE!!

I came with my boyfriend for his Birthday on a Sunday and everything from entering to leaving was great! We loved our speedy, happy service and the food was great!

Super slow service. Continued to bring other people’s food to our table. Food was mediocre. Will not return

Ok, went with our Granddaughters before the Rudolf the Raindeer musical yesterday. Just ok because service, food and ambiance were at best average while the check was pretty pricey

The food was underwhelming and a little overpriced. The atmosphere is the thing at this restaurant worth a one time visit.

We were late for a reservation more than 20 mins so it was cancelled but they got us seated fairly quickly. The food was actually quite good and tasty as was the strawberry lemonade and a rum punch. Onion rings were excellent as was their specialty burger. Waiter was outstanding. Overall, very good and close to Jones Hall.

Poor service, had to ask another waiter or the bartender to find our waiter several times. Even got up to fill
My own water at the bar.

Burger also looks nothing like the burger in the menu FYI. Highly misleading and overall a very poor experience.

Our waiter was quick to let us know how understaffed they were for the evening.
Thankful they did not fully seat the restaurant since it wasn’t fully staffed. I felt our burgers came out in average time but our waiter discouraged ordering shakes for the kids since there was only one bartender.

Too many people entering at same time slowed responses for staff. Reservations are only a start - front desk can be clueless and irratic

Great restaurant for feeding my grandchildren before going to the theater or ballet. Friendly service, interesting features to amuse the children and food choices for everyone.

We waited for a long time to be seated even though we had a reservation beforehand. What is the point to make a reservation if the table won’t be ready at the reservation time? It would be understandable if the restaurant was crowded but even though it was almost empty service was not good. Menu can be improved. There could be more Food options.

You should to improve in the service . I love to go at Hard Rock in any city what I visit with my family.

Thanks...

Great food, great service, fabulous location - my daughter and I were there on a Friday evening to eat dinner before going to the venue next door for the Deadmau5 concert. We arrived at 7:20, got seated right away, placed our order as soon as our waiter arrived, and the food came out within a reasonable amount of time. Only downside was the fact that they gave us a table that was too close to the main entrance, so every time someone came through that revolving door, the cold air whooshed in from outside.