Hard Rock Cafe - Honolulu
Great service, delicious food, very generous serving size! Easy walking distance from our hotel. Located in a clean & safe area! Mahalo!!
Overall was a fun atmosphere. The details were what made it a little weird. In the coronavirus age some servers had gloves while others didn't, and the busser used the same cloth to wipe multiple tables and then set silverware and napkins on tables that were still wet from being wiped.
Seating was great and not a Hassel. Ordered medium burger, was delivered as well done. Still tasted good, but wasn't as juicy as I like and was WELL DONE, NOT medium. No pink. Waiter was semi attentive. Ordered desserts. Waiter delivered the wrong dessert. Over all an okay experience.
Waitresses were very nice to us
They kept our birthday cake in the fridge till the end.
This lone diner vegan received helpful and friendly service. Would go again.
There was a special going on for international women’s day which was one of the reasons we went to this establishment. But when our bill came the special was not reflected on it. I asked our server if they were not honoring the special in which she replied, “Oh we are, we are just directed to wait until people ask for it”. To me that is bad business practice and somewhat of a scam. How many people paid for the special that should not have?
Our server, Meg was exceptionally good and attentive.
Your baked beans (side), needs improving. I’ll be delighted to come there and teach your cooks how to make totally off the charts baked beans. Give me a call if you’re interested. 808-478-5233.
Hard Rock is always good! Good drinks good food! It would be great if the could expand on their draft beer selections, not everyone likes IPAs!
Excellent food,service and drinks!
Casual outing. Our food was not served hot and fresh. I had to ask for hot, fresh food. Overall was not 5 star customer service.
Hi, we are really sorry that we did not provide a 5 star experience during your visit. This is certainly not our standard and we are disappointed that we missed the mark so badly. I have sent you a private message and hope to hear from you soon.--CW
Had to beg for an iced tea refill. Twice to the server, then manager comes by and asks about our experience. I asked him for a refill and he disappeared, never to be seen again
What’s not to like about decor at The Hard Rock if you’re an aging Baby Boomer? We had good food and service. The menu is light on fish dishes which are our favorite. No surprises, bad or good.
Hi TimothyM, we are so happy that you enjoyed your time with us. I will make sure to share your feedback regarding fish options with our Senior Culinary team. We hope to see you again soon!--CW
It wasn’t great. Wouldn’t go back.
The service was top notch. Our waitress, Emilee, was amazing and showed extra TLC to our 4 year old son, which made us feel even better about our dining experience. The food was better than I expected, and the atmosphere was uplifting.
Great food and service! The burgers were large and tasty.
The warm brownie dessert with hot fudge and vanilla ice cream is amazing!
loved it, good food, vibes and all around a good place to eat
Thank you so much went on our honeymoon
Hi, we are so happy to hear that you had a great time with us on your honeymoon! I honeymooned in Hawaii as well before moving here, so always love hearing about others who come to our special island as well. We especially love that Hard Rock got to be a part of this special time and memory in your lives. Wishing you the best of marriages and a lifetime of happiness!--CW
The service was great but our food was not. First we had the Jumbo app it came out cold like it’s was pre cook. Then our main course was just course the mash potatoes had no taste broccoli was blanch in cold water and out pulled pork was dry. Out of everything it was alright....
Hi, thank you for your nice words regarding service and we are happy that that part of the experience was great, but we are really sorry that we missed mark on food. I would like to make this right. I have sent you a private message and hope to hear from you soon.--CW
Valentine’s Day dinner with family
Hi, thank you so much for coming to celebrate Valentine's Day with us. We are thrilled that you had an excellent time with us and we hope to serve you again soon!--CW
Hi, we are glad that you had a good time with us and hope to see you again soon!--CW
Overall decent experience, food was just OK for the cost and the service was just standard that you would find at any local diner. Burgers was not legendary, I can find a better quality at a Red Robin's and the Mac N Cheese absolutely had a pre-packaged taste and slightly gritty.
Hi, we are really sorry that you did not have an excellent experience with us. We are disappointed that the burger was not legendary as we are known for our burgers. I will get with my chef on the Mac N' Cheese to see what might cause a pre-packaged taste as all are made to order. I have sent you a private message and hope to hear from you soon.--CW
Food was great service was outstanding Amy was our waitress & she was extremely lovely very helpful when we couldn't decide on what to order. Highly recommend.
I ordered ripeye steak and other steak something shrimp was topped. Taste was so so.. but service was perfect who named Jiyeon.
Thank you so much for your kind words regarding Jiyeon and her service. She really does do a great job and we will be sure to share your feedback with her! We hope to serve you again soon!--CW
Super long wait for food - got the impossible burger which was good but there were no condiments. Lettuce and tomatoe - no mustard, ketchup, pickles. Very very dry.
Hi, we are really sorry that the impossible burger was bland. This is one of my personal favorites, so I really hate to hear that we did not deliver on how it should be prepared. I hope to hear from you soon. My contact information is in the private message that I sent.--CW
Aloha, we are so happy that you enjoyed your visit, found us helpful and had a nice seat on the lanai. We hope to serve you again soon and tell your son we all love the guitar wall as well!--CW
Awesome place on our visit to Hawaii. Would return if I ever return to Hawaii. Service was amazing
Hard Rock Cafe has lost its appeal. Soon the generations that grew up in those era will diminish and will make it difficult to attract millennials. If the food quality and value remains (food was very expensive), Hard Rock Cafe will reduce itself to a mere Rock Museum. So we all know how Museums last.
If it is not the fact that I am a part time musician and rock generation fan, I would have not chose the Hard Rock Cafe to celebrate my birthday with family and friends.
I do enjoy the ambiance and awe inspired every time I see the guitars and rock memorabilia. Please take this review to heart and give the Hard Rock Cafe a jump start to new life.
We had a lovely experience, celebrated a birthday for 8 people. Food came out promptly, our server was great.
I would recommend this place !
Excellent Service. Took our picture for us also!
Hi SueS, thank you so much for the kind review. We are glad you had an excellent time with us!--CW
Had great service and a wonderful meal. Our server was friendly and full of energy! The local burger with pineapple was delicious! It’s a beautiful music museum inside and so with the view onto the energetic street. Worth the visit!
Hi DrJN68, we are thrilled that you had such a nice time with the meal and with your server. Our team is definitely full of energy and love to have fun! Thank you for the recommendation and we hope to see you again soon!--CW
Personale cordiale, cibo buono rapporto qualità prezzo nella norma.
hi, thank you for a lovely review and kind words regarding staff and food. We hope to serve you again in the future!--CW
Delicious food, great service and awesome server (Jess) :D
Hi, thank you for the great review and nice words about Jess! We will make sure to share this with her and also let the kitchen know that you really enjoyed the food. We look forward to serving you in the future.--CW
We had a great meal at the Hard Rock, positioned on the balcony overlooking the town. Service as always was excellent as we come to expect from THC, the food was really good and as normal we managed to share a starter and a main course due to the size of the portions. We had not been here for 5 years (visiting from UK) and made a point of returning, slightly disappointed to see THC had ditched Happy Hour and the “rack of beer”. But overall it was well worth the return visit.
Hi WayneP, we are so happy that you loved the view overlooking town, it's great for people watching and enjoying the breeze! So glad that you enjoyed the food and honored that you folks made a point to return! We look forward to serving you again and wish you the best in 2020!--CW
Good was ok. Service was slow.
Hi TonyR, we are really sorry that service was slow during your time with us. I have reached out to you via private message and hope to hear from you soon in order to get your full feedback and make this right. Hope to hear from you!--CW
Mi hija pidió visitarlo, el servicio fue muy rápido y amigable, música en vivo y ambiente muy agradable
Hey, it's a Hard Rock! The food is good and service is fast and dependable. However, you can't beat the ambiance when it comes to sitting outside on the upper deck along the rail. And being in Hawaii! The breeze and view make it an unforgettably experience. Our server was personable without being intrusive. The manager ensured that we had a relaxing and enjoyable time. It's the best kne in America.
Hi Ron, we really appreciate the 5 star review and your kind words. Thank you for sharing your experience and we are really glad that you had a great time on the deck and that service was nice. We hope to serve you again soon!--CW
Our waiter Brett. Fantastic. He made our night
Excellent. Menu could offer a bit more selection
We’ve been going to Hard Rock Cafes ever since the beginning and are never disappointed. They’re always great and this is no exception. Great food, great service, great music and great fun. Back in the day the merchandise was a sideline now it’s also a destination.
Hard Rock Cafe - Honolulu is rated 4.3 stars by 457 OpenTable diners.
Hard Rock Cafe - Honolulu does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.
You can book this restaurant by choosing the date, time and party size.