Hard Rock Cafe - Foxwoods Resort Casino

Hard Rock Cafe - Foxwoods Resort Casino​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. M

   Michael

   ニューヨーク評価・口コミ (8)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great service great food, thank you for accommodating our large table and still providing excellent service
   

   Hard Rock Cafe - Foxwoods Resort Casino5日前に返信済み

   Thank you for the 5 star review! I am so glad we were able to provide you with an excellent experience. Hope to see you again soon!
   

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2. E

   Erin

   コネチカット州評価・口コミ (2)

   2.0

   2025年4月23日にご来店

   1. 総合評価 2
   2. 料理 4
   3. サービス 1
   4. 雰囲気 4

   I can say for sure I would not return to this restaurant. I made reservations at the Hard Rock for 3 on Tuesday, April 22 at 8 PM. We arrived approximately 15 minutes early. There was a group of five waiting ahead of us. No one was at the door to greet customers. After about 10 minutes, a young man came and greeted the party ahead of us and asked them if they had a reservation. They said no. He replied that he needed to clear some space and he could make room for them. He did not ask anyone else if they had reservations. He came back another 10 minutes later and escorted the first party to a table. Five minutes after that, I was greeted and I told him we had a reservation for 3 at 8pm. It was roughly 8:05 at this point. He brought us to a table and told us about the memorabilia and said a server would be right with us. We were not greeted by a server for at least another 10 minutes and she never even stopped at the table. She flew by and said she’d be with us shortly. After yet another 10 mins, a male waiter walked by and asked if someone had taken our drink order yet. We said no and he said he’d be back. He returned in about 5 mins and took both the drink order and food order. Each drink arrived separately, the final drink arriving at 8:51pm. A soda, a milk shake and a mocktail. 46 minutes to get drinks. Our food arrived at 9:27 (again, each order arrived separately, so we’re all waiting to eat until we all have food). Over an hour and 20 minutes to get our meals. We were told they were short staffed. I understand this issue, but for starters, you should not be seating people if you can’t accommodate them efficiently. They shouldn’t have seated anyone without a reservation and should have told customers how behind they were so they could choose go elsewhere. Seating people when you can’t serve them properly burdens your staff when they are already overwhelmed and wastes your customers time. Offering to at least comp our drinks would have been a nice gesture.
   

   Hard Rock Cafe - Foxwoods Resort Casino5日前に返信済み

   Hi Erin, Thank you very much for taking the time to provide your feedback. I am very sorry for the wait you experienced Tuesday. Although it was much busier than expected the wait times you described are unacceptable. Please respond to me privately so I can gather more information about your experience and make this right for you. Sincerely, Hard Rock Cafe GM
   

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3. A

   Ashley

   ニューヨーク評価・口コミ (2)

   3.0

   2025年4月22日にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   Our first time at any Hard Rock. Host sits us down at a dirty table, says sorry you need utensils. Doesn’t even realize the table hasn’t been cleaned. We ask for him to clean the table when he comes back and looks shocked. He saw nothing wrong with out dirty table. We ended up switching tables. Other than that the waitress was great and the food was good. Would consider coming back in the future.
   

   Hard Rock Cafe - Foxwoods Resort Casino5日前に返信済み

   Hi Ashley, Thank you for your feedback. I am glad to hear you enjoyed the food and service. I will make sure your concerns are addressed with our host team and I hope you will come back and see us again so we can get your 3 stars to a 5! Sincerely, Hard Rock Cafe GM
   

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4. M

   Michael

   コネチカット州評価・口コミ (1)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had a good time for last minute Easter dinner at Hard Rock. lol the food was really good & server was great as well.
   

   Hard Rock Cafe - Foxwoods Resort Casino7日前に返信済み

   Hi Michael- thanks so much for celebrating your holiday with us. We appreciate the 5 star review and we hope to see you again soon.
   

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5. L

   Lou

   ニューヨーク評価・口コミ (3)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   My family and I celebrated Easter Sunday and my 60th birthday at HRC Foxwoods. We had a great server “Ty” Tyler who made our event even better Always attentive and checked in on us a number of times. Very personable We had an excellent time Thank you!
   

   Hard Rock Cafe - Foxwoods Resort Casino2025年4月21日に返信済み

   Thank you for the 5 stars Lou! Tyler is excellent! I am glad you enjoyed her service and we hope to see you again for your next celebration!!
   

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6. A

   Andrew

   ボストン評価・口コミ (1)

   4.0

   2025年4月18日にご来店

   1. 総合評価 4
   2. 料理 3
   3. サービス 4
   4. 雰囲気 3

   Great, but they restaurant is difficult to locate!
   

   Hard Rock Cafe - Foxwoods Resort Casino2025年4月21日に返信済み

   Thank you for the 5 stars, Andrew! I will look into our waypoint signage to see if there is something we can do better to make hard Rock easier to locate! We hope to see you again soon!
   

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7. A

   Alexander

   コネチカット州評価・口コミ (1)

   1.0

   2025年4月13日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 3

   We had a reservation for a sunday at 5pm. We were seated promptly, but after 20min of waiting we still had not gotten a server. The restaurant was roughly half full. We left without ever ordering
   

   Hard Rock Cafe - Foxwoods Resort Casino2025年4月21日に返信済み

   Hi Alexander, I am so sorry for the experience you had with us. I will send you a reply with details so you can contact me and I can make this right!
   

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8. A

   Angela

   ボストン評価・口コミ (3)

   4.0

   2025年4月12日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 5

   Fun place our food was ok the new wings appetizer was the best! Our table was in an odd spot by the kitchen door.If you've always wanted to visit a Hard Rock this place is authentic. Wish there was live music on a Saturday but there was not. So I had ro rate it a 4 since there's room for improvement.
   

   Hard Rock Cafe - Foxwoods Resort Casino2025年4月17日に返信済み

   Hi Angela thank you very much for the 4 stars. We really appreciate that. Hope to see you again soon. We will try and get that to a 5 next time. We do live Music every other Friday night. Totally agree about the new wings!! We are hoping they come to the menu permanently.
   

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9. L

   Laura

   ニューヨーク評価・口コミ (1)

   2.0

   2025年4月8日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 1
   4. 雰囲気 4

   My family loves to find a Hard Rock Cafe when we travel, but we were disappointed with the Foxwoods Hard Rock. We went on a Tuesday at 11:45 AM. The atmosphere was great with the music memorabilia, but we were disappointed with the service and food. The flatbread margarita pizza was very good, as were the sides of onion rings fries. But, our burgers were dry and overcooked and the service was poor. Even though there were very few other diners when we were there, we waited about a half hour for our meals to arrive. The wait staff was not attentive and barely checked in with our table. Overall, we were disappointed by our experience - especially because we hold Hard Rock Cafe to a high standard and usually have a wonderful experience when we visit a Hard Rock.
   

   Hard Rock Cafe - Foxwoods Resort Casino2025年4月21日に返信済み

   Hi Laura, Thank you for taking the time to provide your feedback. I am very sorry your burgers were overcooked and your service sub-par. I will respond to you privately with details so I can make this right for you and your family. Sincerely, Hard Rock Cafe GM
   

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10. D

    Doug

    コネチカット州評価・口コミ (3)

    2.0

    2025年4月5日にご来店

    1. 総合評価 2
    2. 料理 2
    3. サービス 3
    4. 雰囲気 2

    Will not be dinning there again, the nachos were served cold. A new plate arrived and the same thing…cold.
    

    Hard Rock Cafe - Foxwoods Resort Casino2025年4月13日に返信済み

    Hi Doug, I am very sorry to hear about your nachos, our nachos are fantastic when done right and it is clear that was not the case during your visit. Please message me privately so I can invite you back for nachos on us!! Sincerely, Hard Rock Cafe GM
    

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