Hard Rock Cafe - Baltimore

Llegamos al restaurante y estaba cerrado por la pandemia. Pero en la aplicación decía que permitían capacidad del 20% pero no fue así. El personal al vernos nos regalo un vaso de recuerdo

We came here for a Birthday lunch for my niece and nephew. It was a great time and Josh the waiter made it all the more fun for the kids!

We enjoyed our lunch the staff was very friendly! Food was good

We had the BEST time at Hard Rock Inner Harbor!!! Brett & Dave treated us like rock stars!! I have missed this level of service & fun. They were so great! Every thing was very clean. The burgers, and the cookies & cream shakes were delicious. The fun was turned up to 11!! Thanks for a spectacular time! Bon Jovi & Def Leppard rock!😄😄😄

We came here for a celebration meal after a competition. The food was amazing and the service was outstanding !

We were greeted when we first walked in, which was heartfelt and very pleasant! We sat on the stage, which there are no words for! Our waitress Brett came to the table and we were in heaven for the entire experience! She is absolutely fantastic and took really good care of us! To make things even better the manager David came to our table and greeted us and spoke to us for a few minutes. This was a very nice touch. Whether your celebrating something or just eating out, I highly recommend the Baltimore Hard Rock!!!!

Music was incredibly loud for the minimal amount of people in there. Probably should be accounted for when there's less crowd noise... That being said, took an hour for our food (for the minimal people in there.)

Have a wonderful server Antoine and the manager came and greeted us personally. The social distancing practices were top notch as well. Will def be visiting again.

In the midst of COVID-19, it was nice to be able to actually eat indoors. The staff and the food was delicious. I strongly suggest that HRC bottle and sell their BBQ sauce. It is absolutely amazing and I think it would be a big seller.

Service was amazing from the hostess to the waitress and even the manager came by to check on us.

The Hard Rock Cafe is just not like I remember it to be and with the restrictions mandated its just not the same vibe. Service was great but for the price and food options just did not hit the mark for our Birthday Dinner. We were not familiar with the area and it appears we had much bettwr options.

The restaurant closed at 8, though the website stated 10. I reserved outdoor seating, but was advised outdoor closed early and that Ihad to wait to be seated indoors. The service was ok but slow for drinks. The only truly good thing aboit the experience was the music that played.

Great staff

I had previously complained in my review. The GM reached out and was very apologetic and sincere.

One word of warning is that if you eat outside it is a smaller menu. Still could be more than enough to make you happy. Just make sure that you check the outdoor menu and indoor to see what your best choice would be.

We made a reservation online bc we were coming in from out of town. We felt like celebrities. Everyone was sooo nice and treated us like we were rock stars. We had a great time and the food was yummy. Best sweet potato fries I have ever had!!! Trevin was our waiter and he was awesome. Forgot the managers name, but he was super awesome too!

There was a bone in my boneless chicken breast and there was a bug in my plate

The service was good. We were seated right away. Staff all wore masks. The food was high price for poor quality.

We had a very enjoyable experience! Staff was friendly, food was flavorful, music was great and the outside environment was perfect

Our waiter was wearing a mask as a chin strap. He leaned over our table (without a mask on) to talk to us and barely listened to our order. He brought the wrong drink, but was gone from the table before we even had the chance to tell him. The food came out cold and was missing utensils. Our waiter was MIA, so we had to wait before eating (steak, so couldn’t eat without a fork). Absolutely awful experience. Will not go back anytime soon. Staff does not care about COVID and does not take precautions to keep patrons safe (wearing a mask, gloves, not touching the TOP of beverages where the patron will drink out of, etc.)

Let me star by saying Our server was wonderful! The food was WAY over priced and wasn’t good. There was also a very limited menu (4 options for a entree) and that would have been fine but when I called to see if they were open I was told full menu. We spent $55 for 1 appetizer and 2 drinks (I did get the souvenir cup) but still. The food was cold and very dry. Now our server was very knowledgeable about the menu options especially the drink Options and checked up on us every 10 minutes or so and our water cups were never empty. So service 10/10 everything else.. 3/10.

This was our first time at Hard Rock, Baltimore. We sat outside on the water and it was very nice! Menu was small thanks to Covid, but our food was very good as was our service. We really appreciated that the burgers were cooked as ordered (medium and medium rare).
Service was good and manager came to table twice to check on us. Would recommend.

Birthday friend

Delicious burgers and awesome drinks!

We had a great time! A nice clean atmosphere and great food and drinks! Definitely a great place

Not much of a menu selection. Wasn't great sitting outside with the grill spoke blowing in our faces.

They did an outstanding job providing a great experience within COVID guidelines. Everything felt very safe!

Wish I would’ve tried before COVID. I guess it was completely different now that we are still dealing with a pandemic.

The menu was limited, is wan't worth the price. Drinks were very limited as well!

Really chill

Overall the experience was good. Myself and a friend dined outside, we had a good table selection, staff was friendly the server was very attentive and food came out timely.

We finished our Aquarium tour in 90 minutes so arrived 25 minutes before our scheduled reservation and they were able to accommodate us. After a quick temperature scan we were promptly seated. The food was very good and service was excellent! I would suggest asking for a large beverage though as everything is served in rather small plastic cups and we did eventually see a slightly larger cup served. Sign of the times, they are closing earlier these days so keep that in mind for planning as they said they were closed and would not seat new arrivals at 8 pm on a Friday night. Good food and good time in general.

Great food and service. Menu is limited due to COVID-19 but everything was great.

Service was absolutely amazing. Everyone was very friendly, me and my girlfriend were at ease.
2 big issues:
we made a reservation for 7pm, but we weren't seated until 7:15. Maybe its my assumption, but it seemed like walk-ins were being seated first.
The medium rare steak my girlfriend ordered was just... sad. It was cold and bland. The crab cake I ordered was just alright. It wasn't worth $30 though.

It was a very pleasant place to eat. Had a great time. The staff was very friendly, and during these hard times with COVID 19, they made us feel safe.

1.) I was not happy with the wait even after having a reservation but the hostess was very pleasant and explained
2.) I was not happy to see food being transported uncovered from the inside to outdoor patio through people on the open and I repeat UNCOVERED during a pandemic
3.) I did not like my crab cake sandwich which had nothing on the bun and meat was mushy very nasty
4.) very humid should add outdoor fans

Sadly, this was the worst experience I've ever had at a restaurant listed on Open Table, even taking into account the changes made as a result of COVID-19. First, the good - my husband said his ribs were delicious. We had to do outdoor seating, which was fine. It looked liked everything was being done outside, including food prep and cooking. That was not the issue. The hostess did not wear her mask properly, with it hanging beneath her nose, and she got so close when speaking to you that it made me uncomfortable. Her unkempt appearance was not suitable for for a hostess. I almost cancelled my reservation because of her appearance and poor customer service. The service we received from our server was poor. Even after hinting that we tip well for great service he still failed, on several occasions, to provide is what we requested (more water, a cup for our beer, ketchup). My alcoholic beverage was one a several I observed being returned to the bartender to be redone. I observed the cleaning procedures being done by two gentlemen, who, appeared to be managers. Their sanitization process in between tables was mediocre at best. For the anniversary of Hard Rock coming to Maryland being the weekend of my experience (4th of July) the staff and management should be ashamed of its performance. If quality service, consistency in cleaning protocols and clean looking staff is NOT your priority, then this is the place for you. I have loved in Maryland for over 20 years. This was my very first visit to Baltimore's Hard Rock Cafe. It was my last.

Food was delicious, service was extraordinary!

They wait until 8pm to tell me that they will not honor my reservation.

While my party was slow to arrive, once there it took a very long time to receive our food. Server seemed super busy though it was not very crowded. It a long time to refresh our drinks, my chicken was hard and dry, so much, i could not eat it and to bring napkins and eating utensils. I dared not ask for it to be replaced, especially as it too a long time to come in the 1st place. I must say, that i am not sure this would be my 1st choice for outside dinning again.

Waitress was not attentive at all and food took long and french fries were cold.