The food, particularly the sweets, accompanying the afternoon tea service was almost inedible. We didn't finish the food and some members of our party became physically ill from the amount of sugar used. Although we've come here for several years at the holidays, we do not intend to return.
Tea time $50 include tip was horrible, worse than eating at McDonald’s. Not expecting big portion but it was soooo little
This was a holiday afternoon tea with friends. We've been doing it ever year for a long time, and the first time we'd tried the Mandarin Oriental. Given the cost, it was disappointing on many levels. We waited quite a while to be seated and there was nobody at the entry to meet us. Afternoon, this time of year, there is direct sun from the large windows and no blinds to block it so it's right in your eyes, very annoying. The tea was very good, food was OK but not special, although they did honor a request for an all-vegetarian plate for one of our party. Service was less prompt than it could have been. Appeared to be too few staff for the number of people.
Adults daughter home for the week. Enjoying family time
Service is remarkable. We were given a complimentary dessert or appetizer of our choosing as a gift for our anniversary - we were there celebrating 14 years. The gesture was lovely, but the cheese plate we selected was surprisingly inelegant, populated almost exclusively by 3 hunks of cheese of a size and variety you'd commonly find at the grocery store. Pong, the bartender, is fun. He's as serious about being a showman as he is a top notch mixologist. The Tom Kha-Rita, a recipe of his own design, was gorgeous and yummy, but the J'aime Paris was a light and refreshing delight. Good people-watching. Lots of new money looking to impress.
We chose the Empress Lounge for high tea to celebrate a 90th birthday. Fantastic setting, baked goods, sandwiches and desserts were exceptional and inventive. Truffled egg salad in pastry puff will not to be forgotten.
Afternoon Tea in a bar lounge? Around people with T-shirts, shorts, flip-flops? Infants crawling on stair entrance? Guests storing large pieces of luggage on the stair entrance, while they dine? Employees holding personal conversations in speaker in the ladies room??
Was the manager asleep on the job???
Food and Service was superior... atmosphere was horrible... this Afternoon Tea is OVER-RATED!!!!
By the end of tea service, the food had grown a little dry and stale so the sandwiches that came at 4 pm were decidedly not fresh. Same with the scones. The service was fine and the lounge is lovely. I'd recommend getting an earlier reservation. It was fine but I don't know that I'd go back anytime soon.
Great place for high tea
The afternoon tea selection was excellent and the ambience was lovely; my only issue was it was practically impossible to get the attention of the server. We waited half an hour before anyone came to take our drink orders and then were there for another hour afterwards waiting on a check. I'd still recommend the Empress Lounge though as I'm sure it was just a luck-of-the-draw problem with service.
Not a great afternoon tea experience. We were seated at the window next to a door that is used to get in and out to the outdoor seating area. Every time the servers went in and out the wind blew my hair and there was a loud crash as the door closed -- very jarring. Also, because we were at the window, it was uncomfortably hot and sunny because of the angle of the sun. Our desserts actually melted into each other and we had to ask for the damaged desserts to be replaced. The server was very nice but not attentive.
Separately, because we were seated close to the bar, I saw a lot of food orders going out. I saw some unsanitary handling of the food -- food that fell off the plate and onto the counter being scooped up and placed on the plate and out to customers! At that point I lost my appetite.
If you are interested in afternoon tea, the Willard's Peacock Alley and St. Regis are much better options.
Went here for high tea as a small birthday celebration. Absolutely wonderful! Great tea and excellent food! However, I didn't know I had to request the Chinese New Year menu prior to the day of the reservation, because I booked through Opentable instead of directly calling the restaurant. So fyi, if you want a different menu than the standard, make sure you tell the staff when they call to confirm your reservation. Otherwise, this was great! And they were very accommodating as they made my friend a special lactose free tea service!
They did not have our open table reservation on their list, but after a bit of a wait, they made room for us.
Wonderful service. Food was good, wish we had a better table.
Quite enjoyable afternoon tea with good food and service. The sun beaming through the windows made it uncomfortable.