The service was horrible and the waitress was not professional. I had to wait 15 minutes before I could order a drink. She was not attentive. The risotto was not cooked and it wasn’t that good. I ordered an appetizer and they completely forgot. This is not a restaurant when you have to pay cover charge maybe separate the two business not everyone have money to pay for a cover when they only going to eat and check it out.
This place is sucks guys i would not recommend this restaurant to anyone ever.
It was a terrible experience the hostess was rude and didn’t explain that we were not going to be seeing the show and we were literally seated in a storage area where they were piling chairs while we ate. The waiter literally tossed my wife’s plate on the table. We shocked and left as quickly as we could.
We especially appreciated very prompt service as we were attending a concert. Each of us was happy with our meal.
Had friends in from out of town and wanted a restaurant that combined good food with entertainment. Chose the Dakota. Food was excellent, not the same boring supper club choices, and entertainment was the best. Server helpful, drinks were great, just could not say enough good about our evening.
The music was great. But the food left a lot to be desired. We ordered 4 different entrees, and only liked the hamburger and fries. And even then, we ordered mushrooms with our hamburger at an additional cost and received two! We each paid twenty dollar cover charge, and two of us had obstructed view of the pianist.
I may be back for the music, but not for the food.
The food was just ok - nothing special. The service was beyond bad. We waited over 20 minutes to order a bottle of wine, another 20 minutes for it to arrive. Our food actually came out before the wine did. The salt and pepper we asked for never came and we finally got it from another waiter. Our wait assistant was the saving grace, shimming the table, checking on water, delivering the wine (finally) and finding the waitress twice. For us, Connie Evingson and Sam Miltich were the draw and they did not disappoint. I'd come back again to hear them in spite of the bad service.
Great music last night. Food iand drinks are pricey but surprisingly good for a music venue. Service was friendly and attentive.
Excellent wait staff/service: attentive, knowledgeable, friendly
Good food: nice variety, our brussel sprouts and risotto, altho' tasty, were undercooked
Music: live, entertaining
We hadn't been to Dakota for a while and thought we'd have dinner there before a Symphony Hall event. When we arrived, we were unaware that a Django Festival was occurring; we were seated in a separate room from the music which we had all to ourselves ; ) We enjoyed cocktails, an appetizer, entrees and a bottle of wine with the help of our very attentive wait staff. We could even enjoy the live music coming from the main room on the other side of the wall. So far, a delightful and romantic evening ...
When it was time for us to gather to leave, we stood up by the doorway to the main room to get our waitress' attention. A very rude, abrupt man stepped in front of us and essentially demanded, 'I told you you were a la carte. You didn't pay for the music. Return to your seats!' We didn't know who he was nor had we seen or spoken with him during our meal. Upon our prompting, he identified himself as the manager. When we tried to explain that we were waiting for our coffees and bill, he continued to try to belittle us as if we were lying and trying to sneak in some free music. Fortunately our waitress appeared with our cappuccinos and nearly $200 bill. As we returned to our seats to enjoy our coffees and pay our bill, he stood at the doorway and simply glared at us ~ we felt as if we were being guarded in a prison.
We will likely return to the Dakota in the future, but it will be awhile. If only the manager had been more observant as to what was occurring and had customer service as a priority, then everyone's evening would have been more delightful and we would gladly rate the Dakota higher.
BTW, our evening at Symphony Hall was stupendous - such great talent our cities have: world-renowned symphony and Dessa and her outstanding band!