$$$$Price: Moderate • Japanese • Golden Valley
The food and service were excellent. The only thing is Benihana (MPLS location) charges a service fee to every bill no matter the number of people in your party (only had 2 in my party). This service fee is large enough that you would think is the servers/cook gratuity. However, this service fee is not part of the gratuity. We were informed that the server and cook only receives 1% of this service fee (which is minor when calculated) that they must share. When we paid the bill for our food, we were hoping to receive a receipt to show paid and to show a tip line to pay a tip/gratuity (since the 1% of the service fee was minor). The server indicated that there is no tip line on the receipt, and we will have to pay cash for a tip. This is to the Benihana's corporate office: you should be ashamed of charging a large service fee that appears to be a gratuity going to the server/cook when technically it is not since the server/cook only receives 1% that they must share. You should allow customers when paying with a credit/debit card to receive a receipt with a tip/gratuity line, in order to tip the server/cook appropriately. Due to this large service fee and the server/cook only receiving 1% of this fee, I may or not return to Benihana (MPLS location). The server/cook has to make a living, and I know the majority of the servers/cooks if not all, relies on gratuity from customers when providing excellent service. Corporate needs to rethink this policy.