One of the worst dining experiences we have had in St Augustine. It was our anniversary and I had requested a romantic table or the best - which they tried to accommodate but there really wasn’t one. The couple seated behind us were very drunk, using profanity loudly which, that’s fine because they were happy, but I figured at this establishment it would have been handled. I had to ask for bread and water just because it had been about an hour of waiting. The food was mediocre at best. Which was surprising since it was a $36 sea bass. It also seemed the waiter forgot about us. We ended up going through old photos and reminiscing on our year together. We ended up talking to guest services and all she could say was sorry, which I’m sure she didn’t know what to do. It would have been nice to have a manager speak to us or to take our name and number. I’m so bummed because I had waited years to eat here as I live downtown and it happened to leave a very bad taste in my mouth. Pun intended. Maybe it was an off night for the restaurant.
Went for wife’s birthday, nice place, food excellent, nice walking around town after a good meal.
It took 45+ minutes to get our food. I asked to speak to the manager who never came. No apologies. Not sure if order lost or server overworked. Too bad because food was good, ambiance was nice. Just lacked capable staff.
On New Year's Eve, you know that all restaurants will be full and a bit chaotic. I don't mind paying extra -- but $125 was too much for what was delivered. The food was below par. Soup lukewarm, appetizers tiny...reminded me of a so-so catered banquet meal. Service was rushed and impersonal. The entertainment was too loud - thank heavens we were a distance away. Next year - need to make plans earlier to have more options. This will not be one I would consider.
We were there for NYE and it was a prix fixed menu. Everything was very good, but they got the temp of my steak wrong twice. They were quick to replace it and offered to accommodate with extras. Atmosphere was perfect for us and the waitress was calm and attentive.
Terrible hostess service. Not equipped for busy times. Food was good when eventually served.
I've been going to this hotel and restaurant for years, and something must have happened. The dining room used to be great, especially when they changed the menu a year or two ago and brought in a great chef. Recently they changed it up again and not for the better. It's unfortunate and I hope they get back to where they used to be - both in quality of food, menu options and service.
Really too bad but this place was the worst of our meals during our 3 day stay. Service was slow for all tables. They said they were hit all at once but I did not see evidence of that. The bar was super busy which seems like a separate portion of the hotel. Everyone looked really annoyed. Seemed like they were short staffed. The good, I had the seabass was fine. Portion was a tad small but good flavor. I did, as one will, a huge palmetto that ran under one of the pole supports in the middle of the room. Didn’t sit well.
4 of us decided to attend the Downton Abbey clothing show at the Lightner museum. Costa Brava is right across the street with convenient hotel parking. Costa Brava's menu was delightfully eclectic and our food turned out to be very good. Unfortunately, it took a long while to get to us. I don't think it was the waitress. She was attentive and pleasant. It appeared to be more the kitchen. The whole place didn't seem prepared for customers; one waitress, no one to greet or seat us. Frankly it was very strange as the town was busy as it seemed was the hotel.
We picked this Casa Monica hotel restaurant only because it was open on Christmas Day and the other restaurants that had been recommended were not. Fortunately we made a reservation because it was packed. We were not told in advance it was a $69 prefix menu, so that was a surprise. It was mostly tasty, service was slow but polite, not the best $225 we’ve spent on a meal as a couple.
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