Charcoal Steak House

Our waitress was absolutely fantastic. Knowledgeable, engaging and knew when not to approach the table. We come here for most birthdays/celebrations and have loved the restaurant for years. The renovations were a nice added touch to an already fantastic experience.

We ordered the Bone in Beef Tenderloin and Ribs, after starting with the Tuna Tartar Tacos and Crab Cakes. Everything was absolutely delicious. Can't wait to go back!

It was a nice experience, food was good. Value for the money wasn't quite there, but it was okay.
Service was great very friendly, we found it a little noisy but that could have been crowd that was there. They all seemed to try to talk over each other. Ambiance was nice.

Excellent restaurant! We were late for our reservation but they still accommodated us. Staff were friendly and courteous. The meal was amazing! We both loved our steaks! :)

I have been to Charcoal many times in the past and overall the experience was good. However; the most recent experience was not. This was due mainly to poor service. The service started out OK but deteriorated quickly. After our first drink, the server did not return to the table for a long time. We waited and waited and finally I had to stop her. We eventually got our food (it took a long time) and I believe the plates were sitting under the heat lamps for a long time by the looks of it.
And when we were finished eating we waited again for our bill. A VERY LONG TIME! we had to flag down another server to ask for the bills. After the bills arrived we WAITED again. Finally; we flagged down a manager who promptly got the "machines" in order to pay our bills. Meanwhile; our server was standing a couple of tables over "yapping away" to a couple and totally ignoring us. Very pathetic!!! This server is in the wrong business indeed as well as negatively affecting the reputation of the Charcoal.

We were very disappointed to learn that you no longer offer bread with the meal. We have always enjoyed the fresh bread that was brought to our table along with the flavoured butter. The waitress informed us that this was discontinued about a year ago. She rectified the situation by bringing us bread anyway and was very personable.

For such a high end restaurant as the Charcoal, I can't believe this would be terminated. How sad! Obviously profit is more important than a pleasurable dining experience.

Our server Zoe was incredibly attentive. The ambiance of the restaurant was perfect, even though we were seated in near proximity to many other diners, we were able to enjoy our conversation and our food without any distractions from others. Completely impressed with everything and this may be our new favourite Steakhouse.

Retirement

First time there great food and service . Great experience will be back

First time trying this restaurant
Everything was great about the place. Looks like it was recently refurbished. Nice atmosphere.
I had the prime rib, they cooked it exactly the way I asked and my wife had the steak frites, which see said was excellent and would have it again when we go back there
Waitress was very attentive and very polite
Overall we had a great meal and enjoyed our evening there

Spectacular as usual.

Fantastic food!! Yummy drinks!

For years we have enjoyed dining at The Charcoal. We were excited about doing so again after the extensive renovations in January 2019. While the food was good, and the service was great, the noise level was very off putting. The new open concept of the dining room was not enjoyable at all.

Great choice. Steaks were perfectly cooked. Service door to table was efficient. Very happy

Had a great time with friends, enjoyed the atmosphere, great food!

Loved the server and her suggestions. The fries were amazing! I didn’t like the seasoning on my steak, too much pepper. Glad I subbed in the mushroom sauce instead of the peppercorn sauce on my steak frites. Glad the server didn’t mind us lingering for so long as my friend and I haven’t seen each other in so long. We didn’t feel rushed and I appreciate that. Great food, great night out! Thanks.

One order of pigtails and ribs and one of just ribs. Both ordered very tastey, and served hot. Haven't been to the Charcoal for several years due to a couple of bad experiences but decided to try again. Pleasantly surprised with both the food and service. Will certainly be back.

We enjoyed another excellent dinner at the steak house. This has been our favourite restaurant for many years. Hostess, wait staff, managers were all friendly and outgoing!

Most restaurants will serve rolls, bread or something similar but there was none given the price of the meals. The steaks were excellent but no garnishes for the price. The calamari appetizer was of little value given the Italian restaurant down the street serves a significantly larger portion for almost half the price and the dish is more delicious. The salmon plate was hot, so did the meal go through the microwave. Disappointed for the price and lack of culinary ambiance.

it was very good as usual just a bit pricey for more frequent visits.

Consistently great food!

Lovely restaurant with great service and food. Nice varied dinner options. A bit noisy

Dinner for 2 was $200 no Alcohol. Food was fantastic and service was great too

Always a fantastic meal and impecible service.

We had a wonderful experience. The food was so delicious, the portions were ample. The service was exceptional and the ambiance was perfect. We would highly recommend the Steakhouse and look forward to going back.

Main course was good. Very disappointed in the appetizers, calamari was undercooked and tasteless. The good thing was is that we pointed that out to manager and she said she would give the feedback to the chef and was taken off are bill.

We had not been to Charcoal for many years.
Pleasantly surprised by upgrades.
Our waitress was very helpful.
The little touch of a birthday cupcake was thoughtful and appreciated.
Thanks for helping make the Birthday Girls night out so enjoyable.
Don Henry

Great food and excellent server

Absolutely the best dinner we have experienced at Charcoal Steak House - ever. Our server, Steph, was great and ensured we didn't have to wait too long between courses. Really enjoyed the Brie appetizer and the entrées were perfect. Thanks for an amazing evening!

As a family of nine we planned this family dinner months ago and it certainly was outstanding. Thee were 6 family members who had never been to Charcoal and they as well as the other 3 of us who attended all had amazing meals and received great service from our waitress. This was a special family memory for all of us! Thank you Charcoal Steak House!!

Nice for a family day out. Worth the money, the ribs are excellent

Second time here but this time for my husband's birthday and have not been disappointed. Food was amazing. Drinks were lovely.. service perfect! We had a lovely time.

The service, food and atmosphere were excellent. Would highly recommend.

Food is outstanding, service is great. I have to say it's not cheap but it worth the money you paid. Totally recommended.

Overall it was a poor experience. It felt like an average restaurant where the expectations were high.
Our service was subpar, and food was over cooked (both fish and steak) and cleanliness of restrooms left much to be desired.


We will not be going back unfortunately

Way to loud
Seating to close together
Food was okay, they didnt know how to cook a steak blue
Service was okay. Never recieved the last drink we ordered

We had a lovely evening here! The best rib-eye my fiancé has ever had! Ribs were delicious. We both loved the loaded baked potato and parm fries. The service was friendly and efficient. It's a busy spot on a Saturday night so make a reservation and be prepared for a busy but very enjoyable atmosphere. I would definitely recommend!

Our server Zoe was excellent. She made our experience enjoyable and said "yes" to every request.

It was like going back in time for me, as I frequented the Charcoal when I was young with my parents. The food was great, pigtails and ribs as I remembered and the service was top notch.

Our stand by. Good food. First time there since the renovations. Looks great. Our server was excellent. We’ll be back.