Charcoal Steak House
Father's Day Special Menus & Reservations
Sunday Buffet Brunch 10am-2pm. Price $49.95 pp, $12.95 for children 6-12, under 5 free. We will be offering a classic brunch items, smoke station carvery, omelette station, dessert station, seafood and raw bar, fresh fruit smoothie bar, breads and salads and kids station. Kids coloring contest
Sunday, June 16, 2019
Disappointed with this visit. Screaming child ruined ambiance, server forgot to enter our order for all three shareables ordered so they came towards end of meal. Food gave me G.I. issues all night afterwards and one other in our party of five. Drink refills stopped after one for the designated driver.
It used to be a no brainer to want to recommend Charcoal, however, it seems to have taken a big step back in terms of quality and value. It seems to have become more casual and isn't that differentiated from other restaurants in KW. For the lunch menu only to have one steak option seems strange when you are a steakhouse.
We really appreciated our engagement being acknowledged 💝
great food, excellent service but they have to eliminate background noise (bass gave my wife a headache.
Food and service was great. Definitely not the intimate fine dining experience it once was. More like an up scale beer town than premium fine dining we experienced years past. Change is good, cater to newer audiences but not your typical restaurant for a romantic dinner. Just didn’t come across as one of the finer dining experiences compared to some other restaurants. We were celebrating our 25th anniversary and were in the bar section. Background music was more akin to a patio/bar than higher end steak house. Not the atmosphere experience we were expecting from past experiences.
Thank you very much for your review. Change is good, but can come with some complications. We will always accommodate our guest's requests for certain areas of the restaurant and will happily move you to another area if possible. We hope that you do visit us again and please ensure in your reservation request that you ask for something in either our hearth or angus rooms - the more classic 'Charcoal Steak House' rooms. We hope to see you again soon!
Wonderful meal in a nice relaxing intimate environment. Staff are amazing.
Excellent brunch ! Beautiful patio. Great service.
The response to our new brunch has been fantastic and I am glad you enjoyed it as well... and who doesn't like having brunch on a patio on a beautiful day! See you the next sunny Sunday!
Always a good place to go. I don’t go enough. Have been going there since the mid 1960’s with my parents . Nice not to have tv’s everywhere .
It was great meeting you the other day Jim! Hopefully it won't be as long until we see you again! Thank you for your review!
Food selection was limited and quality was just OK.
Excellent food and service. Overall experience was fantastic. Always a great time when we go there and would highly recommend it. Everything is always outstanding.
Thank you so much for taking the time to send us such a wonderful review Dominique! We cannot wait to see you again!
Two of our three dishes were excellent. The wonton nacho dish was amazing as was the ceasar salad. We both had the pad tai entree and we both found it quite mediocre. Our server Robin was attentive and responsive to our needs.
Thank you so much for your review Arthur! I am sorry to hear that the pad tai did not live up to the same standards as the rest of our food. I certainly hope you try it (or something else) again. I personally get the kitchen to spice it up for me! Perhaps you can try that the next time you are in. We look forward to seeing you again soon.
Food was a disappointment. We ordered their speciality ribs and pig tails. The ribs and the pigtails both had hard crusty spots on them..the carrots were so hard I could not cut them up. The waitress was excellent.
Charcoal doesn't disappoint! Great ambiance, service and tasty food. Thank you for making my event so special.
Thank you so much your review Emily!! We had so much fun with your group too! We cannot wait to have you all back again!
Was my first time there as I took my girlfriend for her birthday, we knew going in it would be a bit pricey but when shes worth, shes worth it. The food was absolutely to die for, we each shared the wonton nachos and got the new York 10oz, 5 stars all around, the people we sat around were a little loud and made it a little uncomfortable but the rest was more then expected. My gal even got a free desert for her birthday with a beautiful design on the plate. Will def return!
She is totally worth it! Thank you for taking the time to send us your fantastic review. We look forward to you both joining us for your next special date!
This is one of the best restaurants in the Waterloo region. Never disappointing. Always excellent service and food.
We are very lucky to have such great support from our community over the last 63 years! Thank you for your continued support as well Bob!
Great as always.
Thank you Tammy for a 5 star review! We hope to have you back soon for another great experience. All the Best, -The Charcoal Team
Great lunch....service was awesome and the food was outstanding.
Thank you for taking a moment to review The Charcoal Steak House, I am so glad to hear you had a great visit. We hope to see you again soon for lunch or dinner! Cheers! -The Charcoal Team
Service was amazing. The staff was very nice and made it an excellent experience. The meat was really well done, a tad expensive. The veggies and potatoes were standard, nothing to write home about. Was ready hoping for a t-bone but they were sold out.
Hello there from The Charcoal Team! I appreciate you taking a moment to let us know about your most recent visit to our restaurant. My apologies that we were out of our T-Bone Steak upon your visit, a very popular item! I am so glad to hear our staff were able to transform your evening into something special. All the best, -The Charcoal Team
Overall the experience is positive. The service is excellent. The renovations opens the dining room to a more airy space.
The major criticism we have is their choice in music. It is more suitable to a club than a fine dining establishment.
Was a great meal - server was excellent! We will definitely be back and will recommend to friends.
Thank you so much for your review! I have passed your comments along to your server!
was able to enjoy a meal out (which is very rare, with my food allergies) for a special occasion. thank you so much to chef Alex and all the staff that helped make my time there feel like i was "normal".
Thank you so much for your review Briana! We are always happy to accommodate anyone's food concerns as we make so much of our food fresh here! We hope to see you again soon!
Execellent in every wau
Thank you for your review!!
I had heard a lot of good things about this place and maybe we hit a bad night or a new waitress but that's all it takes for me to not go back. Basically an very overpriced sports bar.
Lovely way to start off my first mother's
Day! The food was excellent and the smoothie bar was a hit!
Congrats Brandy! We look forward to celebrating many mother's days with you in the future.
I didn’t want to sit outside
With my elderly grandmother
Thank you for your review Michelle! We are lucky to have many tables available inside as well as outside when the weather is nice! We look forward to seeing you and your family again soon!
Great Mother's Day brunch. The service was exceptional and the variety of buffet items was a hit for us and the kids.
Every time I go to Charcoal Steak House I realize how it's a trillion times better than the sub par food and mediocre service downstairs at Del's.
Our waitress Kelsey went out of her way to make our dining experience memorable 💝
Poor music choice. Really should reconsider playing techno rap did not match the overall demographic.
I was at the Charcoal twice last week for 2 different celebrations and had a fantastic time. The service is always excellent. i love the atmosphere and the food is always top notch. Thank you for a fantastic time. Keep up the great job, bravo to everyone!
We went to Charcoal Steak House for lunch and we were very pleased. Our server was very professional and attentive and very personable. The food itself was delicious as always and my husband's steak was done to perfection. I would most definitely recommend Charcoal Steak House.
It's no wonder why they continue to be the go to restaurant in KW after all these years! Beautiful renovation, food is wonderful and food is great, seasoning and portion size right on.
Charcoal is the best place for client events, networking lunches and any special occasion. Food and service are top notch!
One of the meals was disappointing. The prime rib was over cooked and the baked potato was cold. We have had many good meals previously at Charcoal so I’m hoping this was a one off. I feel the pricing was high as well.
Excellent drinks, food, and service. Wish it was closer to home as we would definitely eat there again!
Steak was very good. It was cooked to exactly how I asked for. Dessert was great. My only negative comment was the price