We dined at Cascades on Mother’s Day.
I have to say the food was great actually. Better than I thought!
The part that needs improvement is the service.
I feel like our waiter could use some etiquette training.
He was a young waiter and I don’t think he had much experience waiting tables. I felt rushed with the way our starter and salad came out first and the plates were not cleared before our entrees came out. We had to stack plates up so the entrees could be put down .
Also, we split a salad so when it arrived I asked if we could each have a plate to put our salad on. The waiter just didn’t understand the concept. I told him we weren’t going to both eat it from the same plate!
He slapped down two plates as he rushed past the table on his next passing by.
I really think a lot of young inexperienced adults work at the hotel and restaurant and could use some serious customer service skills training.
In the past, we have always loved the food at the Stanley. But this year for Mother's Day, it was WAY overpriced ($69) per person, and the food was marginal at best. There weren't any egg dishes except for an omelet bar. We thought this was odd for a brunch of this caliber. The pork roast was dry and they ran out of prime rib, which was probably the best dish offered. The pain music was hard to hear, and we watched the pianist gobble up his plate of food right in front of us at his piano. It was not the usual Stanley class act, and we are not likely to return again due to the decline in quality as coupled with the increase in price. What a disappointment for friends of Estes Park.
Fantastic food, and service. Not cheap, but worth every penny. Had a meal I will remember.
Super slow service...our waiter forgot our appetizer and it took over 40 minutes to get our dessert once we finished our meal. We didn't want to rush, but we were getting pretty antsy.
We enjoyed the food of Caesar Salad and Elk Tenderloins, both uniquely presented and delicious. We also especially liked our server, Kristina. She was friendly and personable without being intrusive. It was a very nice evening at The Stanley!
When we arrived and checked in the hostess was texting and snarled when we “interrupted” her.
Food was bland and unseasoned. No butter, salt, pepper- nothing. Additionally, a “medium-well” steak was literally raw- I’m talking rubbery and bright red in the center.
The waitress was completely oblivious or avoiding the fact that we basically picked at the food for most of dinner. After we received our food we didn’t see our waitress for almost 30 mins and she never asked how our food was.
With the horrible food experience, i wrongly assumed a glass of wine would be a challenge to mess up.... Wrong, there was a small piece of metal floating in it. And the wine refill took over 10 mins to get. Just all around a bad bad experience.
If you want a nice dinner just drive down to boulder- this place is the biggest let down and waste of your time and money.
The menu options were adequate, the execution not so much. The chef needs to raise the bar on presentation and flavor. The total for two was $130, not including tip. This price tag for two people is a bit steep for an average meal.
Food was very good- but pricey and not sure they equated. Bar is in same room and it was very loud and distracted from our dining experience.
Our dinner was excellent. The Elk was tender and cooked just right. Service excellent
We took a 90 minute tour with Becca. She was great. We sat at the bar for happy hour and then were shown to our table. It was the semiprivate to the left. Outstanding and exceptional.
in the hustle bustle of Estes Park a wonderful spot for a quiet and enjoyable lunch or dinner. excellent food and great ambiance. However, stay away from room 217 in the hotel.
Had an issue and they made it Right. Manager stopped by with an apology
Best restaurant we’ve ever been to! Best food, too.
Elk was good. No salad with meal. Appetizers expensive but good. Small portions.
The food is great. A bit over priced but for a hotel restaurant in such a beautiful location probably worth it, if the service was even half way decent. We waited for an hour to have our order taken and the server’s apology for the delay was “sorry, what do want?” Literally he didn’t say anything more. Then he took the order so fast we couldn’t even order another glass of wine. For a hotel that used to be the peak of service and hospitality it’s such a bummer the waiters can’t get it right. Don’t waste your time here until the service matches the prices.
We went here for supper on our honey moon and the service was awesome, the food was great, and just such a cool atmosphere. Somebody even purchased us a drink! It made our night. We will have to come back again if we are in the area.
Their buffalo steak is the best steak I have ever eaten. I would recommend this place just for the steak alone. However the other foods and drinks are also incredible.
We arrived for our early 5:00pm and were the first diners in the restaurant; however, the Whiskey Bar was packed. We started with the artichoke appetizer special which was delicious and their sage bread is so good. For dinner I had the filet and my husband had the meatloaf - both were excellent and I wouldn't hesitate ordering them again. The only minor criticism I have for my experience that evening was the floor and surrounding areas didn't appear to have been vacuumed in some time as there were visible crumbs all over. As the first seating I was surprised the servers hadn't given the restaurant the 'once-over' prior to seating us for dinner. This was compounded by the trash (i.e. discarded water bottles, papers, etc.) strewn about the hotel property. I understand that a historic hotel may have small cosmetic lumps and bumps and while it wasn't such a big deal as to dissuade me from returning it appears to be a small task worthy of the history and grandness of The Stanley.
Food was amazing and our waitress was awesome and very knowledgeable about the Stanley. The staff was very friendly too.
We wanted to eat at the historic Stanley Hotel (the hotel from the movie, The Shining), so we settled on their more casual restaurant -- Cascades. The view from the restaurant is of the hotel's back patio (not a scenic view), but it's a quaint restaurant, good food, and a relaxed atmosphere. After the meal, you can always wander around, sit on the front porch and check out the historic elements of the hotel. Fun place to visit while in Estes Park.
When walking in, as I understand there was construction but the supposed to be water feature had stagnant water that smelled and the flower planter boxes empty with glasses and trash around. I just would expect a little more effort when the whole place is under construction that can add nice ambiance.
The service was good but not very personable. Just going through the motion.
Food was great though!
We have eaten at Casades multiple times. Every time is amazing I look forward to trying a new whiskey every time. My wife had the bass and was truly amazing. I had the meatloaf which is to die for, really savor every bite.
Great Ambiance. Food was very good, but limited menu. Great wine values to be found.
Excellent Bourbon selection. Service was lacking a little, but it is a resort town atmosphere.
would go back for sure
Awesome place to eat! Our server for dinner was great and made for a special birthday, and our late night bartenders were really great and fun to talk to!
Excellent service and food. Our server was very helpful and attentive. We requested to speak with the manager after our meal to commend her. There was a very intoxicated man at the table next to us and he had attempted several times to intimidate her. She kept her cool and was very polite to him and to us.
Will not recommend or go back Unable to comment on the food because we never got served. Waited an hour and 15 minutes and left. Overheard hotel staff saying they’d never eat there. Had one of the merchants in town suggest we make reservations elsewhere. Now we know why.
We were pleasantly surprised. Our expectations were not that high, being a small hotel restaurant. The first glance of the menu sparked immediate interest. While it isn't vast, it is adequate for most guest. I had the buffalo ribeye and my wife had the strip. Both were cooked perfect, paired with great sides. The cost was less than our average dinner, which is pleasant also.
We travel and dine upscale frequently. The value of your dollar is recognized here. That's becoming rare. I would greatly recommend giving it a try.
Everything was awesome! The noise level was high at the beginning, but lowered as the meal went in!
The food was very good. Some of the signature cocktails were a bit pricey for what you get.
It was convenient being in the hotel for a breakfast before going out for the day.
We were able to make last minute reservations. Food was good drinks were pricey. Convenient being in the hotel.
Excellent dinner before the illusionist show at the Stanley. Kristin service was very attentive, friendly and prompt the striped bass was perfect.
Where to start on this one. This was a very underwhelming experience.
First, the service was quite horrible. Super slow, and our waitress was never in site. Also, we had three sandwiches and it took 45 minutes from when we ordered to when food arrived. The problem here was that the had a tasting for a wedding, and obviously the kitchen was too focused on that to serve any of the other restaurant guests.
Next, the food was cold and not worth the price. I ordered a pulled pork sandwich, which felt like they pulled it from the fridge and slathered it on a bun. Totally unappealing. Also, they obviously don't pay attention to food allergies, because I mentioned I couldn't do dairy, but my fries came out covered in Parmesan. Both my companions said there meals were fine, but not hot, and not worth the wait.
Two words for this one: Skip It.
I celebrated my birthday at the Stanley Hotel. My friends and I dined at Cascades Saturday evening. The food was excellent and the portions plentiful. I had a Filet and it was tender, juicy and delicious! We enjoyed the atmosphere and the bar area is fabulous. I would come up again just for dinner. Everyone treated my birthday as a Special Event and I appreciated the attention!
The food and service were excellent! I would highly recommend the Cascades for any occasion whether visiting the Stanley or Estes.
The waiter acted as if it was a bother to come check in on us, and only seemed interested when he was waiting to pay for the check. He only refilled one glass of water between the two of us, leaving the other entirely empty. His attitude entirely ruined the dinner.
Service was excellent. The food selection was good with enough range in prices to make the meal affordable. Chicken wings; hamburger and duck all very good. The person who refilled the water did not speak English, but she was still very attentive and tried hard. The restaurant is very classy; just what we wanted. The common areas of the hotel itself were not kept tidy. There were used glasses in the lobby, on the front porch and in the lower level near the coffee shop. Clearly a hotel management deficiency and not a restaurant problem.
The beef and buffalo entrees were tender, lean and flavorful. The arugula salad and panna cotta were very enjoyable. The restaurant has a friendly, attentive staff and has a nice selection of adult beverages.
Service was good and nice wi e list for single glass