Butlers Wharf Chop House Restaurant

Le recensioni di Butlers Wharf Chop House Restaurant delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. V

   Valerie

   Londra1 recensione

   5.0

   Visitato il giorno 1 dicembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   I booked a table for 12 people to celebrate my birthday. The staff were very attentive and we were left to chat after eating a delicious Sunday lunch. We had one long table that was separated from the rest of the restaurant with a big window with views over the Thames. It was just perfect.
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 9 dicembre 2024

   hello Valerie, Thank you so much for choosing us to celebrate your birthday! We're delighted to hear that you and your guests had such a wonderful experience. It's great to know that our staff provided attentive service and that you enjoyed a delicious Sunday lunch with beautiful views over the Thames. We're thrilled that everything was perfect for your special day, and we look forward to welcoming you back for more memorable occasions! Kind Regards, Hilay Patel
   

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2. a

   andy

   Londra3 recensioni

   5.0

   Visitato il giorno 30 novembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   We had Christmas dinner for all University friends and then some drinks in the evening. Really lovely food, great atmosphere the staff were really friendly and accommodating. Also amazing view as well. One of my favourite places in London. Great job guys. Thanks for yesterday.
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 9 dicembre 2024

   hello Andy , Thank you so much for your kind words! We're so happy to hear that you had a wonderful Christmas dinner with your friends and enjoyed the drinks afterwards. It’s great to know that you loved the food, atmosphere, and the stunning view. We're thrilled to be one of your favorite places in London, and we truly appreciate your compliments about our friendly and accommodating staff. We can’t wait to welcome you back for another amazing experience. Thanks again for choosing us! Kind regards , Hilay Patel
   

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3. C

   Christiane

   Londra2 recensioni

   5.0

   Visitato il giorno 25 novembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 4

   We enjoyed great meat with a great service and friendly staff.
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 9 dicembre 2024

   Hello Christiane , hank you for your lovely feedback! We're so glad to hear that you enjoyed the great meat and experienced top-notch service from our friendly staff. It’s always a pleasure to make our guests feel welcomed and satisfied. We look forward to welcoming you back for another fantastic meal soon! kind regards Hilay Patel
   

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4. S

   Sarah

   Bath1 recensione

   1.0

   Visitato il giorno 24 novembre 2024

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 2

   I was shocked. I came for my birthday and my friend ordered a medium rare steak, came to us as fully rare and freshly bleeding. We asked to cook it further and it came back more or less the same. The steaks are small on a large plate and the value isn’t really worth it. The waiter was quite blunt so didn’t really care much about helping us. I also added a comment during my reservation about my birthday and they didn’t do anything, until we complained to the manager about everything that happened. We just left. Never coming back. The view is great but everything else is sadly awful
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 25 novembre 2024

   Dear Guest, We hope you are well. We are really sorry to hear that you did not enjoy your time here with us, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

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5. M

   Mary

   Londra2 recensioni

   5.0

   Visitato il giorno 24 novembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Amazing service and food! They made my partner’s birthday really special and were very accommodating. Views were fabulous too!
   

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6. S

   Simon

   New York2 recensioni

   2.0

   Visitato il giorno 22 novembre 2024

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 1

   Me and my wife have eaten at the chop house for many years! This time was not as enjoyable as previous visits, service, food and value were poor. Very disappointing.
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 25 novembre 2024

   Dear Guest, We are really sorry to hear that you did not enjoy your time here with us. We really want every guest to be happy. Please let us know more in regards of your experience here at Butler Wharf Chop House. Thanks in advance for your help. Kind regards, Dan
   

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7. V

   Victoria VIP

   Londra4 recensioni

   5.0

   Visitato il giorno 18 novembre 2024

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The service was truly wonderful and the staff happily accommodated my request to eat outdoors despite the cold and constant rain! We loved the view, food, drink and obviously the service. Thank you so much
   

   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 21 novembre 2024

   Dear Victoria, Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience despite the cold and rain. Your team is always happy to go the extra mile to accommodate our guests' requests. It's great to know you loved the view, food, drinks, and service. We can't wait to welcome you back soon for another memorable visit! Best regards, Alex
   

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8. J

   Jodi VIP

   San Antonio2 recensioni

   1.0

   Visitato il giorno 17 novembre 2024

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Awful. Simply awful. Outside of the view this place has nothing to offer. The food was mediocre at best, ambiance was cheap and disorganized, bathrooms were FILTHY with trash and standing water. 100% do NOT recommend. There are loads of other places in the direct area, do not waste your money.
   

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   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 18 novembre 2024

   Dear Jodi, We hope you are well. We are really sorry to hear that you did not enjoy your time here with us, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

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9. B

   Brad

   Londra20 recensioni

   4.0

   Visitato il giorno 17 novembre 2024

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 4

   Good customer experience with good food and drinks with stunning location.
   

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   Butlers Wharf Chop House RestaurantRisposta inviata il giorno 19 novembre 2024

   Dear Brad, Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed the food, drinks, and the stunning location. It's wonderful to know you had a good customer experience with us. We hope to welcome you back soon for another great visit! Best regards, Alex
   

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10. N

    Nick

    Londra1 recensione

    2.0

    Visitato il giorno 15 novembre 2024

    1. Complessivo 2
    2. Cibo 2
    3. Servizio 3
    4. Atmosfera 2

    Fantastic barman - friendly and making interesting non-alcoholic options. Fries were superb. Told we would have to wait 30+ mins for steaks, which seemed very strange given restaurant was less than half full. Then they appeared in under ten minutes - 2 different cuts but a consistent theme; only tasting of cremation. Not overcooked inside, just wrecked on the outside. Peppercorn sauce had never seen a peppercorn in its life, was split and watery. Found manager, he offered to remake the dishes. They came out - better, but still just tasting of bitter char rather than delicious maillard goodness. Sauce wasn’t split but was still watery, maybe a pre-made thing rather than freshly done in the kitchen. Staff very friendly and polite but just not very competent or well trained. When the bill came, there was a 10% discount for complaint, which was overcome by the 13.5% “discretionary” charge. The steaks were badly butchered, covered in silver-skin, and cooked badly. And for £5 more per steak than the best we’ve ever had at Fallow in London. Oh, and the grease stain on my wife’s trousers from when the waiter dropped fries on her is bound to come out… eventually! Obviously just there to scam tourists with a “premium” pretence. Give it a miss.
    

    Butlers Wharf Chop House RestaurantRisposta inviata il giorno 16 novembre 2024

    Dear Nick, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your recent experience. We're sorry to hear that your most recent visit didn't meet your expectations. We take pride in providing high-quality food and excellent service, and it's disappointing to hear that we fell short on this occasion. We'll certainly look into the specific issues you mentioned, including steaks and sauces. We value your feedback as it helps us identify areas where we can improve. Kind regards, Alex
    

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