Boat House Waterfront Dining
The food was awful! My husband and I were there for our anniversary dinner. In the past the boathouse has been a good place for ambience, drinks, and food. Unfortunately, this time it was a major let down. We ordered a grilled Salmon Caesar salad and a grilled Cod Caesar. Both salads came out looking wilted and the fish was over cooked and burnt. It was like yesterday leftovers. Fortunately, our server took them off our bill without us asking.
Hello KellyG, First, I would like to extend my sincerest apologies for the experience you had with us recently. There is absolutely no excuse for what you described and it is atypical for our culinary team to fall so short of our standard. I would very much like the opportunity to discuss your meal in greater detail at a convenient moment. Please feel free to contact me at the restaurant at any time. Warm Regards, Tobey Sanborn General Manager 401-624-6300
Beautiful restaurant at a beautiful location
Did not enjoy my meal that much . Over seasoned ( spicy ) and the cod was bland /dry
Would come back and try something else
We are so sorry to hear you did not enjoy your meal. I'm sure, if we were made aware, we would have brought you something else to enjoy. We look forward to your next visit and hope to serve you a meal that will exceed expectations!
Connecting with friends
The seafood dishes are outstanding and to my delight I discovered and drank a glass of oeil de perdrix.
A delightful rosé for sure! Thank you for joining us.
People at check in were great and very accommodating as we waited for our table. Sat at bar waiting. bartenders were great Food was terrific, came out in a reasonable amount of time and quality was top notch. The only negative to our entire experience was our server Margaret. Second time we’ve had her and will request we don’t have her again. She should really question if she’s in the right line of work. Unpleasant and condescending.
Greetings Rhodyguy, We thank you for joining us and sharing your honest feedback. We will be sure to address your concerns with our management team. Hope to see you again soon. Sincerely, Tobey Sanborn Boat House
Everything was great! That’s why we keep coming back here to dine. Too bad the weather didn’t cooperate, otherwise it would have been perfect
Thank you 1fishaholic. We are grateful for your continued loyalty.
Nice but expensive
Lunch was definitely not as good as several dinners we have had here recently. I asked for bread several times and got it just as I finished my meal. Better for dinner when perhaps A team is in kitchen.
I'm so sorry to hear this. We never like to let hear we let our guests down and it sounds like we fell short on your visit. We hope you will visit again so we can deliver you the type of experience we have built our reputation on.
So disappointed that you no longer bake your own rolls. I know it was many years ago, but working that into your prep cost again would be extremely beneficial. Even if you charged for the rolls in units of 4,8,12. Rolls baked to your standard on premises during fall months in New England to nosh on with your steamy soups or just to stave off low blood sugar. while waiting for your apps..lol would be amazing!
Lobster Fritters were a bit greasy to the touch. So was the bag they came in. The flavor was festive and delicious however please use more meat not claw tips. (We use those floppy tips for making seafood stock). All that being said I would order them again, not every time, but once in a while.
Caesar salad with the Chicken add on offered a robust flavor for a lite plate. The chicken was grilled and seasoned perfectly.
The Seasonal Salmon Lunch Special made a great presentation. The shmear of yellowish orange sauce across the plate offered no flavor enhancement... but that fell to the side of the road when the 1st bite was taken... delightful!
The entire staff was gracious, helpful and offered exceptional service from the bar to the table.
Delightful luncheon with a dear friend... next time I will have a cocktails, wine, oysters and dinner the full magilla!
PS... Please bring back the arugula and short rib appetizer!
Thank you Linda. We are very happy to hear you had a delightful luncheon with your friend and that our team made a positive impression. We are very grateful for your feedback here as well and we will be sharing it with our culinary team. Hearing what our guests are saying is important to us and helps us be better at what we do, so thank you. We hope you come back soon for more.
We were early but they sat us right away on the outside patio, which is covered this time of year. Great view of sunset from our table. Our waitress was fun, friendly, attentive and knew the menu inside out. Food was delicious with portions just right for a hungry guy like me. We split two desserts among the 4 of us and that was perfect. As we've come to expect another great night out at the Boathouse.
Thank you for the review! We are so happy to hear you enjoyed your experience.
The Boathouse is one of my favorite restaurants. The atmosphere is wonderful, view is gorgeous, the service in the dining room is always excellent.
Thank you LFandYB!
Service and food was excellent
Very nice. (?only thing missing was paella)
Love The Boat House...our server was delightful, knowledgeable, friendly but not intrusive. We had a great seat and the view can’t be beat in this part of the state. We went the first day the new fall menu was being offered...so we missed a few of the old time favorites we had grown to enjoy. Our appetizers were great chowder, lobster fritters and crab cakes...the fritters were the best we ever had at The Boat House...always good but this time they seemed even more tender and tasty. We tried two of the new entrees....the Short Rib was dry and had no gravy or sauce...it sat atop creamed spinach which wasn’t as delicious as a mound of mashed potatoes or a creamy polenta...the spinach just didn’t seem to pair well with the meat..the potato cakes initially seemed too sweet and later caught what we thought was sage...it just didn’t seem like the whole dish worked well together...and a short rib with no sauce or gravy seems to be missing something...my friend had the baked stuffed lobster...traveling here fromTexas she was anxious to have an old time favorite...the lobster was a bit dry and the stuffing was dry as well and had an herb or spice that didn’t pair well for her...the scallops and shrimp were pleasing...we all know chefs like to add a their own twist but some things maybe shouldn’t be tweaked too much...the buttery ritz cracker stiffing laced with seafood can’t be beat...somethings just shouldn’t be messed with...Our dessert was divine...Hoping the new menu gets adjusted so when we return our revue will be the usual five stars we always give...This particular day isn’t going to stop us from returning...one never gives up on an old love!
Dear bethb, Thank you for your passionate review. We sincerely appreciate your honest feedback regarding our new Fall menu and I will be sure to share all of your comments with our Executive chef and culinary team. We are disappointed to hear some parts of the meal did not exceed your expectations and we offer our apologies. This feedback is incredibly useful and very important to us. We hope you will see an improvement on your next visit. Sincerely, Tobey Sanborn Boat House
Great food great views, attentive staff. Highly recommended!
Thank you for the recommendation! We hope you will join us again soon.
Everthing was excellent the only problem was I forgot to give my rewards card to my server, I was hoping you could add my points
. My card # is 28500 0040 15526 003527. My name is Robert Souza my server was Timothy we had a 5:30 reservation on Wed 10/03/2019 and my bill was $71.17 and I paid cash. If theres any thing you can do I would appreciate it. THANKS
Great news! I've personally taken care or your request. Thank you so much for dining with us and for being a loyal member of our Fare Rewards program.
Outstanding on every level. Can become a little loud but that would never deter me. Simply the BEST!
Thank you Cookie418!
One of the beet dishes I’ve ever had (scallops) and wonderful blueberry lime Rickey!!
Thank you PeggyI! Wonderful to hear you had a great experience with us and found some new favorites.
We frequent the Boat House at least once a month. We were very disappointed in the entrees. We ordered the scallops and the portion size was we’ll below the normal size plus some of the ingredients were mentioned on the menu were missing. We informed our waitress about our concern and she became non existent. She must have not told the Manager because she or he did come by our table. We are concerned that it is heading in the wrong direction. We have always enjoyed bringing friends and family but now we will hesitate to do because of not knowing how things will be. We will give it some time and return, just the two of us, and see if that had just been an off night or that this the new way.
Dear VincentZ, Thanks for sharing your feedback. I am sorry to hear that we let you down on your most recent visit. We take pride in providing exceptional food to go along with our service, and never like to know we let a guest down. I would love to hear more about your visit and invite you to give me a call so I can offer my personal apologies. Your confidence in our restaurant is important to us and we'd love to restore your faith in us. Sincerely, Rebecca Campagna General Manager 401-624-6300
The restaurant is beautiful we had an amazing view of the sunset. It was our anniversary they treated us to a nice table with a great view. The food was delicious and a lovely presentation. I would recommend for any special occasion.
Glad to hear you enjoyed celebrating your anniversary with us! And thank you for the recommendation.
You get what you pay for and it's worth every penny! Try and save room for dessert!
We agree! Thanks for joining us NicoleM.
Great place for anytime dinning with wonderful views creating a very relaxing time.
Nice ambiance- yummy food - busy place - tad noisy
The setting, the view, that's all terrific. The food was very good, not great. A couple of things left me less than excited as this was my first visit there. First, we were offered a table "on the covered terrace". The fact that it was immediately next to the bar as well as a table of ten was not mentioned. It was very noisy. Yes, I and the rest of our party are no longer young and therefore find the noise level more objectionable than we would have many years ago. However, the lovely young lady at the reception podium should have, I believe, been conscious of those factors. Anyhow, we survived and I was having images of a nice baked two pound lobster like the one we get at Bay Point in Quincy --- also with a nice water setting. BUT, when I asked about it I found out the lobster was a 1 1/4 pounder I lost interest. I think they call them chicken lobsters, but whatever it is called I would call that size totally inadequate. Oh, and the very nice hot rolls didn't reach us until almost when our dinners came out. So, pluses and minuses, but I doubt that I would take the hours ride it was for us again.
We are sorry to hear your visit did not leave a lasting impression. We are always happy to accommodate our guest's requests the best we can and would have gladly switched your table if we were made aware of your preference. Our baked stuffed lobster is one of our most popular dishes and we hope you will come back and join us again sometime soon to give it a try. Thank you dining with us and we appreciate your review.
Beautiful waterfront setting. Staff very accommodating with seating. Waitress attentive and easy going personality.
Beautiful place, food was delicious and the ambiance and view was the best part. Best margarita I've ever had! I can't wait to go back!
Thanks AshleyM! We are happy to hear your enjoyed your experience and soaked up the gorgeous views. We look forward to your next visit with us!
Great view food is good, drinks are weak
I generally do not complain about slow service but we visited the boat house 2 weeks ago for dinner and again this week for lunch. In both visits the time Between ordering and serving was 30-40 minutes. This for 2 sandwiches.
Restaurant was not full and this slow service was mentioned by the people around us.
I'm so sorry to hear this PeterT. We always do our best to serve delicious food in a timely manner to all our guests. I'd love to hear more about your experience and apologize in person. At your convenience, please give me a call at 401-624-6300. Sincerely, Rebecca Campagna General Manager
Average food with way too high prices!
And the cocktail was terrible!
We are sad to hear you did not fully enjoy your experience at our restaurant. We hope you will give us another try so that we can elevate your opinion.
With advance reservations, we were promptly seated at the time of arrival and my special request was accommodated. Our server, Corey was attentive and polite. The food, atmosphere, and service made for a memorable experience.
Thanks for joining us BobW! We're glad to hear you enjoyed your experience and thank you for the review. We look forward to your next visit.
Water view from just about every table. Beautiful area. Gluten free options.
Thanks for joining us!
My wife had her worst meal ever for brunch. She got Eggs Benedict and the home fries were burnt, but they were soft and rubbery like they had been cooked the day before. The eggs were small, like they were shrunk and the overall appearance was very dark with no color, she suggests adding an orange slice for effect.
My veggie burger was very good.
We would have sent it back, but we were on the boat and had to make the tide, no time for a do-over.
We also would have explained this to a manager, but one never stopped by (a Manager always stops by at the Waterman Grille!).
Cean was our server and he was so upbeat and bubbling, his personality talked us into getting some cocktails to start the day off. The service was fantastic.
We're so sorry to hear how disappointed your wife was with her meal. What you described is not typical for us. Our culinary team is devoted to executing exceptional food using the freshest ingredients. I'd love to hear more about your experience and apologize in person. At your convenience, please give me a call at 401-624-6300. Sincerely, Rebecca Campagna General Manager
Awesome as usual... nice table.. servers... everything great
Thanks joeb! We're glad you enjoyed your visit with us.
Excellent food, drinks, and beautiful outdoor patio overlooking the water! Amazing!
Thanks for joining us! The water views are pretty spectacular, if we do say so ourselves. :)
Excellent food as always, nice atmosphere, excellent service by Corey!!!
Thank you for joining us!
Was seated next to the kitchen and was very loud and noisy. Asked to be moved to a enw table and the hostess was gaciuos enough to find us a another table. Was celebrating our 35th wedding anniversary with our good friends. I ordered the Paella dish that was mussels, shrip, salmon clams pver a bed of rice. Was excited to try this dish the description sounded wonder ful. The dish came and the rice mixture was flavorful and had a good texture however the fish was cold and overcoooked, couldn’t eat it. The shaellfish were cold and dry. Only had a few bites of the dish couldn’t eat it. Told the waiter and he said he woukd not charge me for the beer that I had. Ery dissapointing the Boat House usually has good dished...but not tonight.
We're so sorry to hear this. What you described is not typical for us and we are disappointed to hear elements of the dish were cold. Our culinary team is devoted to executing exceptional food. We never like to let our guests down, especially on such a milestone evening. We would love to hear more about your experience. At your convenience, please give Rebecca Campagna, our General Manager, a call at 401-624-6300.
We have always enjoyed dining at the Boat House. The food is always very good and service is always great! A special treat is dining in the warmer months. The windows are open and that really adds to the ambiance.
Thanks ScottG. We couldn't agree with you more. We appreciate your loyalty and hope you will join us again soon. Still lots of nice weather left in the forecast for New England.
Food was great, atmosphere beautiful, my waiter was great!
Thanks april! We're thrilled you enjoyed dining with us. Hope to see you again soon.
Wonderful sunset view from the dining room.
Excellent waiter Brian always attentive to our needs.
Thanks for visiting us again JorgeMas! We're happy to hear you enjoyed the stellar view and had a great meal. We will be sure to share your comments with Brian.
Great!!!! Very enjoyable