Totally unacceptable experience! We went by your rating system and were VERY disappointed! Despite reservations we waited until a carry out customer told us someone would be with us soon . We both had prime rib - which was all gristle and fat- at the conclusion of our meal, within several minutes , they turned the lights off in the restaurant. For a $100+ meal, I would have to say this was the worst experience I have ever had. I will be reluctant to trust your rating service in the future!